- generic [ref=e2]: - complementary [ref=e3]: - generic [ref=e4]: - img "Al Hammadi" [ref=e6] - img "Al Hammadi" [ref=e8] - navigation [ref=e9]: - link [ref=e10] [cursor=pointer]: - /url: /analytics/dashboard/ - img [ref=e11] - link [ref=e16] [cursor=pointer]: - /url: / - img [ref=e17] - button [ref=e20] [cursor=pointer]: - img [ref=e21] - link [ref=e22] [cursor=pointer]: - /url: /complaints/ - img [ref=e23] - link [ref=e26] [cursor=pointer]: - /url: /inquiries/ - img [ref=e27] - link [ref=e30] [cursor=pointer]: - /url: /observations/ - img [ref=e31] - button [ref=e35] [cursor=pointer]: - img [ref=e36] - link [ref=e40] [cursor=pointer]: - /url: /appreciation/ - img [ref=e41] - link [ref=e43] [cursor=pointer]: - /url: /suggestions/?feedback_type=suggestion - img [ref=e44] - button [ref=e47] [cursor=pointer]: - img [ref=e48] - button [ref=e52] [cursor=pointer]: - img [ref=e53] - link [ref=e58] [cursor=pointer]: - /url: /organizations/departments/ - img [ref=e59] - link [ref=e63] [cursor=pointer]: - /url: /organizations/patients/ - img [ref=e64] - link [ref=e67] [cursor=pointer]: - /url: /social/ - img [ref=e68] - button [ref=e75] [cursor=pointer]: - img [ref=e76] - button [ref=e81] [cursor=pointer]: - img [ref=e82] - button [ref=e89] [cursor=pointer]: - img [ref=e90] - link [ref=e93] [cursor=pointer]: - /url: /notifications/send-sms/ - img [ref=e94] - link [ref=e96] [cursor=pointer]: - /url: /config/ - img [ref=e97] - link [ref=e100] [cursor=pointer]: - /url: /complaints/trash/ - img [ref=e101] - link [ref=e104] [cursor=pointer]: - /url: /accounts/acknowledgements/my-acknowledgements/ - img [ref=e105] - button [ref=e111] [cursor=pointer]: - img [ref=e112] - button [ref=e115] [cursor=pointer]: - img [ref=e116] - generic [ref=e120]: - paragraph [ref=e122]: Hospital - generic [ref=e123]: - combobox [ref=e124] [cursor=pointer]: - option "NUZHA" [selected] - option "SUWAIDI" - generic: - img - button [ref=e126] [cursor=pointer]: - img [ref=e127] - generic [ref=e130]: - link "πŸ‡¬πŸ‡§" [ref=e131] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e132]: πŸ‡¬πŸ‡§ - link "πŸ‡ΈπŸ‡¦" [ref=e133] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e134]: πŸ‡ΈπŸ‡¦ - generic [ref=e135]: - banner [ref=e136]: - generic [ref=e137]: - heading "Good morning, PX! β˜€οΈ" [level=2] [ref=e138] - paragraph [ref=e139]: Welcome to PX360 Patient Experience Management - generic [ref=e140]: - generic [ref=e141]: - img [ref=e142] - textbox "Search..." [ref=e145] - button "3" [ref=e147] [cursor=pointer]: - img [ref=e148] - generic [ref=e151]: "3" - generic [ref=e152]: - link "πŸ‡¬πŸ‡§ English" [ref=e153] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e154]: πŸ‡¬πŸ‡§ - generic [ref=e155]: English - link "πŸ‡ΈπŸ‡¦ Arabic" [ref=e156] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e157]: πŸ‡ΈπŸ‡¦ - generic [ref=e158]: Arabic - button "PX Admin PX Admin P" [ref=e160] [cursor=pointer]: - generic [ref=e161]: - generic [ref=e162]: PX Admin - generic [ref=e163]: PX Admin - generic [ref=e164]: P - img [ref=e165] - main [ref=e167]: - generic [ref=e168]: - generic [ref=e169]: - generic [ref=e170]: - heading "PX Command Center" [level=1] [ref=e171]: - img [ref=e172] - text: PX Command Center - paragraph [ref=e177]: Real-time overview of your patient experience operations - generic [ref=e178]: - generic [ref=e179]: - generic [ref=e184]: Live - generic [ref=e185]: Refreshes in 59s - generic [ref=e186]: - paragraph [ref=e187]: Last Updated - paragraph [ref=e188]: 2026-05-04 11:57:08 - button "Refresh Now" [ref=e189] [cursor=pointer]: - img [ref=e190] - generic [ref=e195]: - generic [ref=e196]: - img [ref=e198] - generic [ref=e200]: - heading "⚠️ ATTENTION REQUIRED" [level=2] [ref=e201] - paragraph [ref=e202]: Items requiring immediate action - generic [ref=e203]: - link "Overdue Complaints 5" [ref=e204] [cursor=pointer]: - /url: /complaints/?is_overdue=true&status=open,in_progress - generic [ref=e205]: - img [ref=e206] - generic [ref=e209]: Overdue Complaints - generic [ref=e210]: "5" - link "Escalated Actions 4" [ref=e211] [cursor=pointer]: - /url: /actions/ - generic [ref=e212]: - img [ref=e213] - generic [ref=e216]: Escalated Actions - generic [ref=e217]: "4" - generic [ref=e218]: - generic [ref=e219] [cursor=pointer]: - generic [ref=e220]: - generic [ref=e221]: - img [ref=e223] - generic [ref=e225]: 0% - heading "Complaints" [level=3] [ref=e226] - paragraph [ref=e227]: "255" - generic [ref=e229]: 0 critical - generic [ref=e231]: - img [ref=e232] - text: 5 overdue - generic [ref=e235]: - generic [ref=e236]: 0h avg resolution - img [ref=e237] - generic [ref=e239] [cursor=pointer]: - generic [ref=e240]: - generic [ref=e241]: - img [ref=e243] - generic [ref=e247]: "NPS: 100" - heading "Survey Insights" [level=3] [ref=e248] - paragraph [ref=e249]: 3.9% - generic [ref=e251]: - img [ref=e252] - text: 0% response - generic [ref=e255]: - generic [ref=e256]: 1 completed - img [ref=e257] - generic [ref=e259] [cursor=pointer]: - generic [ref=e260]: - generic [ref=e261]: - img [ref=e263] - generic [ref=e266]: 4 escalated - heading "PX Actions" [level=3] [ref=e267] - paragraph [ref=e268]: "5" - generic [ref=e269]: - generic [ref=e270]: 4 open - generic [ref=e271]: 1 in progress - generic [ref=e272]: - img [ref=e273] - text: 4 overdue - generic [ref=e276]: - generic [ref=e277]: 0 closed (30d) - img [ref=e278] - generic [ref=e280] [cursor=pointer]: - generic [ref=e281]: - img [ref=e284] - heading "Inquiries" [level=3] [ref=e287] - paragraph [ref=e288]: "3" - generic [ref=e289]: - generic [ref=e290]: 2 open - generic [ref=e291]: 1 pending - generic [ref=e292]: - generic [ref=e293]: 0 resolved (30d) - img [ref=e294] - generic [ref=e296] [cursor=pointer]: - generic [ref=e297]: - img [ref=e300] - heading "Observations" [level=3] [ref=e303] - paragraph [ref=e304]: "1" - generic [ref=e305]: - generic [ref=e306]: 1 new - generic [ref=e307]: 0 in progress - generic [ref=e308]: - generic [ref=e309]: 0 resolved (30d) - img [ref=e310] - generic [ref=e312]: - generic [ref=e313]: - generic [ref=e314]: - heading "Complaints Trend" [level=3] [ref=e315]: - img [ref=e316] - text: Complaints Trend - generic [ref=e319]: - button "Day" [ref=e320] [cursor=pointer] - button "Week" [ref=e321] [cursor=pointer] - button "Month" [ref=e322] [cursor=pointer] - generic [ref=e325]: - application "area chart with 1 data series" [ref=e326]: - generic [ref=e329]: - generic "2" [ref=e330] - generic "1" [ref=e331] - generic "0" [ref=e332] - generic [ref=e333]: - generic [ref=e336]: - generic: - generic: - generic: "0" - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "1" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "2" - generic: - generic: "1" - generic: - generic: "1" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic: - generic: "0" - generic [ref=e339]: - generic "2026-04-04" [ref=e340] - generic "2026-04-05" [ref=e341] - generic "2026-04-06" [ref=e342] - generic "2026-04-07" [ref=e343] - generic "2026-04-08" [ref=e344] - generic "2026-04-09" [ref=e345] - generic "2026-04-10" [ref=e346] - generic "2026-04-11" [ref=e347] - generic "2026-04-12" [ref=e348] - generic "2026-04-13" [ref=e349] - generic "2026-04-14" [ref=e350] - generic "2026-04-15" [ref=e351] - generic "2026-04-16" [ref=e352] - generic "2026-04-17" [ref=e353] - generic "2026-04-18" [ref=e354] - generic "2026-04-19" [ref=e355] - generic "2026-04-20" [ref=e356] - generic "2026-04-21" [ref=e357] - generic "2026-04-22" [ref=e358] - generic "2026-04-23" [ref=e359] - generic "2026-04-24" [ref=e360] - generic "2026-04-25" [ref=e361] - generic "2026-04-26" [ref=e362] - generic "2026-04-27" [ref=e363] - generic "2026-04-28" [ref=e364] - generic "2026-04-29" [ref=e365] - generic "2026-04-30" [ref=e366] - generic "2026-05-01" [ref=e367] - generic "2026-05-02" [ref=e368] - generic "2026-05-03" [ref=e369] - tooltip: ● - generic [ref=e370]: - heading "NPS Score Trend" [level=3] [ref=e372]: - img [ref=e373] - text: NPS Score Trend - generic [ref=e376]: - generic [ref=e378]: - application "line chart with 1 data series" [ref=e379]: - generic [ref=e382]: - generic "100" [ref=e383] - generic "50" [ref=e384] - generic "0" [ref=e385] - generic "-50" [ref=e386] - generic "-100" [ref=e387] - tooltip: ● - generic [ref=e394]: - generic [ref=e395]: "100" - paragraph [ref=e396]: Current NPS Score - generic [ref=e397]: - generic [ref=e398]: - generic [ref=e399]: - heading "Active Complaints by Severity" [level=3] [ref=e400]: - img [ref=e401] - text: Active Complaints by Severity - link "View All β†’" [ref=e404] [cursor=pointer]: - /url: /complaints/ - generic [ref=e407]: - application "donut chart with 4 data series" [ref=e408]: - generic [ref=e419]: - generic: Total - generic: "255" - generic [ref=e420]: - button "Critical, visible. Press Enter or Space to toggle." [ref=e421] [cursor=pointer]: - generic [ref=e422]: - img - generic [ref=e423]: Critical - button "High, visible. Press Enter or Space to toggle." [ref=e424] [cursor=pointer]: - generic [ref=e425]: - img - generic [ref=e426]: High - button "Medium, visible. Press Enter or Space to toggle." [ref=e427] [cursor=pointer]: - generic [ref=e428]: - img - generic [ref=e429]: Medium - button "Low, visible. Press Enter or Space to toggle." [ref=e430] [cursor=pointer]: - generic [ref=e431]: - img - generic [ref=e432]: Low - text: ● ● ● ● - generic [ref=e433]: - heading "PX Actions Pipeline" [level=3] [ref=e435]: - img [ref=e436] - text: PX Actions Pipeline - generic [ref=e441]: - generic [ref=e443]: - generic [ref=e444]: Open - generic [ref=e445]: "4" - generic [ref=e449]: - generic [ref=e450]: In Progress - generic [ref=e451]: "1" - generic [ref=e455]: - generic [ref=e456]: Pending Approval - generic [ref=e457]: "0" - generic [ref=e461]: - generic [ref=e462]: Closed (30d) - generic [ref=e463]: "0" - generic [ref=e466]: - generic [ref=e467]: - generic [ref=e468]: - heading "Latest High Severity Complaints" [level=3] [ref=e469]: - img [ref=e470] - text: Latest High Severity Complaints - link "View All" [ref=e472] [cursor=pointer]: - /url: /complaints/?severity=high,critical - text: View All - img [ref=e473] - link "Physician Misinformation Regarding Diagnostic Services and Insurance NUZHA 2 weeks ago High OVERDUE" [ref=e476] [cursor=pointer]: - /url: /complaints/8b4c09de-2373-4979-9aa1-0ba33e8f796e/ - generic [ref=e477]: - generic [ref=e478]: - heading "Physician Misinformation Regarding Diagnostic Services and Insurance" [level=4] [ref=e479] - generic [ref=e480]: - img [ref=e482] - generic [ref=e485]: - img [ref=e486] - text: NUZHA - generic [ref=e489]: - img [ref=e490] - text: 2 weeks ago - generic [ref=e493]: - generic [ref=e494]: High - generic [ref=e495]: OVERDUE - generic [ref=e496]: - generic [ref=e497]: - heading "Latest Escalated Actions" [level=3] [ref=e498]: - img [ref=e499] - text: Latest Escalated Actions - link "View All" [ref=e502] [cursor=pointer]: - /url: /actions/ - text: View All - img [ref=e503] - generic [ref=e505]: - 'link "Negative Survey: test (Score: 0.0) NUZHA Escalated 3 weeks, 4 days ago Level 6" [ref=e506] [cursor=pointer]': - /url: /actions/5e61150a-d09a-493a-8206-b74bbad1ea2d/ - generic [ref=e507]: - generic [ref=e508]: - 'heading "Negative Survey: test (Score: 0.0)" [level=4] [ref=e509]' - generic [ref=e511]: - img [ref=e512] - text: NUZHA - generic [ref=e515]: - img [ref=e516] - text: Escalated 3 weeks, 4 days ago - generic [ref=e519]: Level 6 - link "AI Suggested Action - CMP-20260318-355763 NUZHA Escalated 3 weeks, 4 days ago Level 27" [ref=e520] [cursor=pointer]: - /url: /actions/0566ceb8-06a7-434a-ac94-91f21b49cfaf/ - generic [ref=e521]: - generic [ref=e522]: - heading "AI Suggested Action - CMP-20260318-355763" [level=4] [ref=e523] - generic [ref=e525]: - img [ref=e526] - text: NUZHA - generic [ref=e529]: - img [ref=e530] - text: Escalated 3 weeks, 4 days ago - generic [ref=e533]: Level 27 - 'link "Negative Survey: test (Score: 0.0) NUZHA Escalated 3 weeks, 4 days ago Level 2" [ref=e534] [cursor=pointer]': - /url: /actions/ec41395e-840d-4892-b850-54186b4b25d9/ - generic [ref=e535]: - generic [ref=e536]: - 'heading "Negative Survey: test (Score: 0.0)" [level=4] [ref=e537]' - generic [ref=e539]: - img [ref=e540] - text: NUZHA - generic [ref=e543]: - img [ref=e544] - text: Escalated 3 weeks, 4 days ago - generic [ref=e547]: Level 2 - 'link "Negative Survey: IP_TEST1 (Score: 1.0) NUZHA Escalated 3 weeks, 4 days ago Level 2" [ref=e548] [cursor=pointer]': - /url: /actions/1c253b64-0ae5-456a-841c-262a6c0d119c/ - generic [ref=e549]: - generic [ref=e550]: - 'heading "Negative Survey: IP_TEST1 (Score: 1.0)" [level=4] [ref=e551]' - generic [ref=e553]: - img [ref=e554] - text: NUZHA - generic [ref=e557]: - img [ref=e558] - text: Escalated 3 weeks, 4 days ago - generic [ref=e561]: Level 2 - generic [ref=e562]: - generic [ref=e563]: - generic [ref=e564]: - heading "Recent Inquiries" [level=3] [ref=e565]: - img [ref=e566] - text: Recent Inquiries - link "View All" [ref=e569] [cursor=pointer]: - /url: /complaints/?type=inquiry - text: View All - img [ref=e570] - generic [ref=e572]: - link "test 5 days, 13 hours ago Open" [ref=e573] [cursor=pointer]: - /url: /inquiries/91dc88f7-a389-4957-9e50-9c92574b60c6/ - generic [ref=e574]: - generic [ref=e575]: - heading "test" [level=4] [ref=e576] - generic [ref=e577]: - img [ref=e579] - generic [ref=e582]: 5 days, 13 hours ago - generic [ref=e583]: Open - link "test 1 week, 5 days ago Open" [ref=e584] [cursor=pointer]: - /url: /inquiries/a8398215-177b-42f4-af9c-73e6c6bbde39/ - generic [ref=e585]: - generic [ref=e586]: - heading "test" [level=4] [ref=e587] - generic [ref=e588]: - img [ref=e590] - generic [ref=e593]: 1 week, 5 days ago - generic [ref=e594]: Open - link "test 2 weeks, 1 day ago In Progress" [ref=e595] [cursor=pointer]: - /url: /inquiries/410b73d3-a964-4cfc-be58-8488f9594799/ - generic [ref=e596]: - generic [ref=e597]: - heading "test" [level=4] [ref=e598] - generic [ref=e599]: - img [ref=e601] - generic [ref=e604]: 2 weeks, 1 day ago - generic [ref=e605]: In Progress - generic [ref=e606]: - generic [ref=e607]: - heading "Recent Observations" [level=3] [ref=e608]: - img [ref=e609] - text: Recent Observations - link "View All" [ref=e612] [cursor=pointer]: - /url: /observations/ - text: View All - img [ref=e613] - link "Test Observation Other 5 days ago New" [ref=e616] [cursor=pointer]: - /url: /observations/709c577a-7195-4e35-b001-f041aed8f483/ - generic [ref=e617]: - generic [ref=e618]: - heading "Test Observation" [level=4] [ref=e619] - generic [ref=e620]: - generic [ref=e621]: Other - generic [ref=e622]: 5 days ago - generic [ref=e623]: New - generic [ref=e624]: - generic [ref=e625]: - heading "Top Physicians This Month" [level=3] [ref=e626]: - img [ref=e627] - text: Top Physicians This Month - link "View Leaderboard" [ref=e633] [cursor=pointer]: - /url: /physicians/leaderboard/ - text: View Leaderboard - img [ref=e634] - table [ref=e637]: - rowgroup [ref=e638]: - row "Rank Physician Department Rating Surveys Sentiment" [ref=e639]: - columnheader "Rank" [ref=e640] - columnheader "Physician" [ref=e641] - columnheader "Department" [ref=e642] - columnheader "Rating" [ref=e643] - columnheader "Surveys" [ref=e644] - columnheader "Sentiment" [ref=e645] - rowgroup [ref=e646]: - row "No physician ratings this month" [ref=e647]: - cell "No physician ratings this month" [ref=e648] - contentinfo [ref=e649]: - paragraph [ref=e650]: - text: Powered by - link "tenhal.sa" [ref=e651] [cursor=pointer]: - /url: https://tenhal.sa