- generic [ref=e2]: - complementary [ref=e3]: - generic [ref=e4]: - img "Al Hammadi" [ref=e6] - img "Al Hammadi" [ref=e8] - navigation [ref=e9]: - link [ref=e10] [cursor=pointer]: - /url: /analytics/dashboard/ - img [ref=e11] - link [ref=e16] [cursor=pointer]: - /url: / - img [ref=e17] - link [ref=e19] [cursor=pointer]: - /url: /complaints/ - img [ref=e20] - link [ref=e23] [cursor=pointer]: - /url: /inquiries/ - img [ref=e24] - link [ref=e27] [cursor=pointer]: - /url: /observations/ - img [ref=e28] - button [ref=e32] [cursor=pointer]: - img [ref=e33] - link [ref=e37] [cursor=pointer]: - /url: /appreciation/ - img [ref=e38] - link [ref=e40] [cursor=pointer]: - /url: /suggestions/?feedback_type=suggestion - img [ref=e41] - button [ref=e44] [cursor=pointer]: - img [ref=e45] - button [ref=e49] [cursor=pointer]: - img [ref=e50] - link [ref=e55] [cursor=pointer]: - /url: /organizations/departments/ - img [ref=e56] - link [ref=e60] [cursor=pointer]: - /url: /organizations/patients/ - img [ref=e61] - button [ref=e65] [cursor=pointer]: - img [ref=e66] - button [ref=e71] [cursor=pointer]: - img [ref=e72] - link [ref=e78] [cursor=pointer]: - /url: /accounts/acknowledgements/my-acknowledgements/ - img [ref=e79] - button [ref=e85] [cursor=pointer]: - img [ref=e86] - button [ref=e89] [cursor=pointer]: - img [ref=e90] - generic [ref=e93]: - link "πŸ‡¬πŸ‡§" [ref=e94] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e95]: πŸ‡¬πŸ‡§ - link "πŸ‡ΈπŸ‡¦" [ref=e96] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e97]: πŸ‡ΈπŸ‡¦ - generic [ref=e98]: - banner [ref=e99]: - generic [ref=e100]: - heading "Good morning, ismail! β˜€οΈ" [level=2] [ref=e101] - paragraph [ref=e102]: Welcome to PX360 Patient Experience Management - generic [ref=e103]: - generic [ref=e104]: - img [ref=e105] - textbox "Search..." [ref=e108] - button [ref=e110] [cursor=pointer]: - img [ref=e111] - generic [ref=e114]: - link "πŸ‡¬πŸ‡§ English" [ref=e115] [cursor=pointer]: - /url: /core/set-language/?language=en - generic [ref=e116]: πŸ‡¬πŸ‡§ - generic [ref=e117]: English - link "πŸ‡ΈπŸ‡¦ Arabic" [ref=e118] [cursor=pointer]: - /url: /core/set-language/?language=ar - generic [ref=e119]: πŸ‡ΈπŸ‡¦ - generic [ref=e120]: Arabic - button "ismail mosa User I" [ref=e122] [cursor=pointer]: - generic [ref=e123]: - generic [ref=e124]: ismail mosa - generic [ref=e125]: User - generic [ref=e126]: I - img [ref=e127] - main [ref=e129]: - generic [ref=e131]: - generic [ref=e132]: - generic [ref=e133]: - link "Call Center" [ref=e134] [cursor=pointer]: - /url: /callcenter/inquiries/ - img [ref=e135] - generic [ref=e137]: Create Inquiry - heading "Create Inquiry" [level=1] [ref=e138] - paragraph [ref=e139]: Create an inquiry on behalf of a patient or caller - link "Back to List" [ref=e140] [cursor=pointer]: - /url: /callcenter/inquiries/ - img [ref=e141] - text: Back to List - generic [ref=e144]: - generic [ref=e145]: - generic [ref=e146]: - generic [ref=e147]: - img [ref=e149] - heading "Caller Information" [level=5] [ref=e152] - generic [ref=e153]: - generic [ref=e154]: - img [ref=e155] - text: Search for an existing patient or enter contact details manually - generic [ref=e157]: - generic [ref=e158]: Search Patient - generic [ref=e159]: - textbox "Search by MRN, name, phone, or national ID..." [ref=e160] - button "Search" [ref=e161] [cursor=pointer]: - img [ref=e162] - text: Search - generic [ref=e165]: - generic [ref=e166]: - generic [ref=e167]: Contact Name * - textbox "Full name" [ref=e168] - generic [ref=e169]: - generic [ref=e170]: Contact Phone * - textbox "Phone number" [ref=e171] - generic [ref=e172]: - generic [ref=e173]: Contact Email - textbox "Email address" [ref=e174] - generic [ref=e175]: - generic [ref=e176]: Relationship * - combobox [ref=e177]: - option "Patient" [selected] - option "Family Member" - option "Other" - generic [ref=e178]: - generic [ref=e179]: - img [ref=e181] - heading "Organization" [level=5] [ref=e185] - generic [ref=e187]: - generic [ref=e188]: - generic [ref=e189]: Hospital - textbox [ref=e190] - generic [ref=e191]: - generic [ref=e192]: Department - combobox [ref=e193]: - option "Select department..." [selected] - generic [ref=e194]: - generic [ref=e195]: - img [ref=e197] - heading "Inquiry Details" [level=5] [ref=e200] - generic [ref=e201]: - generic [ref=e202]: - generic [ref=e203]: Category * - combobox [ref=e204]: - option "Select category..." [selected] - option "Appointment" - option "Billing" - option "Medical Records" - option "General Information" - option "Other" - generic [ref=e205]: - generic [ref=e206]: Subject * - textbox "Brief summary of the inquiry" [ref=e207] - generic [ref=e208]: - generic [ref=e209]: Message * - textbox "Detailed description of the inquiry. Include all relevant information provided by the caller..." [ref=e210] - generic [ref=e211]: - generic [ref=e212]: - generic [ref=e213]: - img [ref=e215] - heading "Categories" [level=5] [ref=e217] - generic [ref=e218]: - paragraph [ref=e219]: - strong [ref=e220]: "Appointment:" - text: Scheduling, rescheduling, or cancellation - paragraph [ref=e221]: - strong [ref=e222]: "Billing:" - text: Payment questions or invoice requests - paragraph [ref=e223]: - strong [ref=e224]: "Medical Records:" - text: Record requests or updates - paragraph [ref=e225]: - strong [ref=e226]: "General:" - text: Hospital information or services - generic [ref=e227]: - generic [ref=e228]: - img [ref=e230] - heading "Call Center Note" [level=5] [ref=e232] - generic [ref=e233]: This inquiry will be logged as received via Call Center. A call center interaction record will be automatically created for tracking purposes. - generic [ref=e234]: - generic [ref=e235]: - img [ref=e237] - heading "Tips" [level=5] [ref=e239] - generic [ref=e240]: - paragraph [ref=e241]: Be clear and concise in the subject line - paragraph [ref=e242]: Include all relevant details in the message - paragraph [ref=e243]: Verify contact information for follow-up - paragraph [ref=e244]: Select the most appropriate category - generic [ref=e245]: - button "Create Inquiry" [ref=e246] [cursor=pointer]: - img [ref=e247] - text: Create Inquiry - link "Cancel" [ref=e250] [cursor=pointer]: - /url: /callcenter/inquiries/ - contentinfo [ref=e251]: - paragraph [ref=e252]: - text: Powered by - link "tenhal.sa" [ref=e253] [cursor=pointer]: - /url: https://tenhal.sa