diff --git a/apps/complaints/forms.py b/apps/complaints/forms.py
index 937ab26..aae7680 100644
--- a/apps/complaints/forms.py
+++ b/apps/complaints/forms.py
@@ -904,7 +904,7 @@ class EscalationRuleForm(HospitalFieldMixin, forms.ModelForm):
                 pass
         elif self.initial.get("hospital"):
             hospital = self.initial.get("hospital")
-        elif self.instance and self.instance.pk and self.instance.hospital:
+        elif self.instance and self.instance.pk and self.instance.hospital_id:
             hospital = self.instance.hospital
         elif self.user and self.user.is_px_admin():
             hospital = getattr(self.request, "tenant_hospital", None)
diff --git a/apps/complaints/ui_views_oncall.py b/apps/complaints/ui_views_oncall.py
index a180584..1eb2e59 100644
--- a/apps/complaints/ui_views_oncall.py
+++ b/apps/complaints/ui_views_oncall.py
@@ -29,7 +29,7 @@ def check_px_admin(request):
     """Check if user is PX Admin, return redirect if not."""
     if not request.user.is_px_admin():
         messages.error(request, _("You do not have permission to access this page."))
-        return redirect("dashboard")
+        return redirect("/")
     return None
 
 
diff --git a/templates/complaints/templates/template_form.html b/templates/complaints/templates/template_form.html
new file mode 100644
index 0000000..04aaf80
--- /dev/null
+++ b/templates/complaints/templates/template_form.html
@@ -0,0 +1,63 @@
+{% extends "layouts/base.html" %}
+{% load i18n %}
+
+{% block title %}{% if template %}{% trans "Edit Template" %}{% else %}{% trans "New Template" %}{% endif %} - PX360{% endblock %}
+
+{% block content %}
+<div class="max-w-4xl mx-auto">
+    <header class="mb-6">
+        <div class="flex items-center gap-2 text-sm text-slate mb-2">
+            <a href="{% url 'complaints:template_list' %}" class="hover:text-navy">{% trans "Templates" %}</a>
+            <i data-lucide="chevron-right" class="w-4 h-4"></i>
+            <span class="font-bold text-navy">{% if template %}{% trans "Edit" %}{% else %}{% trans "New" %}{% endif %}</span>
+        </div>
+        <h1 class="text-2xl font-bold text-navy">{% if template %}{% trans "Edit Template" %}{% else %}{% trans "Create Template" %}{% endif %}</h1>
+    </header>
+
+    <div class="bg-white rounded-2xl shadow-sm border border-slate-100 p-6">
+        <form method="post" class="space-y-5">
+            {% csrf_token %}
+
+            <div>
+                <label class="block text-sm font-semibold text-slate-700 mb-2">{% trans "Template Name" %}</label>
+                <input type="text" name="name" required value="{{ template.name|default:'' }}"
+                    class="w-full px-4 py-2.5 rounded-xl border-2 border-slate-200 focus:border-navy focus:ring-2 focus:ring-navy/20 transition text-sm"
+                    placeholder="{% trans 'e.g., Service Delay Template' %}">
+            </div>
+
+            <div>
+                <label class="block text-sm font-semibold text-slate-700 mb-2">{% trans "Category" %}</label>
+                <select name="category" class="w-full px-4 py-2.5 rounded-xl border-2 border-slate-200 focus:border-navy focus:ring-2 focus:ring-navy/20 transition text-sm">
+                    <option value="">{% trans "Select Category" %}</option>
+                    {% for cat in categories %}
+                        <option value="{{ cat.id }}" {% if template.category_id == cat.id %}selected{% endif %}>{{ cat.name_en|default:cat.name }}</option>
+                    {% endfor %}
+                </select>
+            </div>
+
+            <div>
+                <label class="block text-sm font-semibold text-slate-700 mb-2">{% trans "Title Pattern" %}</label>
+                <input type="text" name="title_pattern" value="{{ template.title_pattern|default:'' }}"
+                    class="w-full px-4 py-2.5 rounded-xl border-2 border-slate-200 focus:border-navy focus:ring-2 focus:ring-navy/20 transition text-sm"
+                    placeholder="{% trans 'e.g., {department} - Service Delay' %}">
+            </div>
+
+            <div>
+                <label class="block text-sm font-semibold text-slate-700 mb-2">{% trans "Default Description" %}</label>
+                <textarea name="description" rows="4"
+                    class="w-full px-4 py-2.5 rounded-xl border-2 border-slate-200 focus:border-navy focus:ring-2 focus:ring-navy/20 transition text-sm resize-none"
+                    placeholder="{% trans 'Default complaint description text...' %}">{{ template.description|default:'' }}</textarea>
+            </div>
+
+            <div class="flex items-center gap-3 pt-4 border-t border-slate-100">
+                <button type="submit" class="px-6 py-2.5 bg-navy text-white font-semibold rounded-xl hover:bg-blue transition text-sm">
+                    {% if template %}{% trans "Update Template" %}{% else %}{% trans "Create Template" %}{% endif %}
+                </button>
+                <a href="{% url 'complaints:template_list' %}" class="px-6 py-2.5 bg-slate-100 text-slate-700 font-medium rounded-xl hover:bg-slate-200 transition text-sm">
+                    {% trans "Cancel" %}
+                </a>
+            </div>
+        </form>
+    </div>
+</div>
+{% endblock %}