diff --git a/apps/complaints/migrations/0036_alter_complaint_relation_to_patient.py b/apps/complaints/migrations/0036_alter_complaint_relation_to_patient.py
new file mode 100644
index 0000000..4ec9129
--- /dev/null
+++ b/apps/complaints/migrations/0036_alter_complaint_relation_to_patient.py
@@ -0,0 +1,18 @@
+# Generated by Django 6.0.1 on 2026-07-05 14:06
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('complaints', '0035_involved_department_routing_rejection'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='complaint',
+            name='relation_to_patient',
+            field=models.CharField(blank=True, choices=[('patient', 'Patient'), ('relative', 'Relative'), ('friend', 'Friend'), ('other', 'Other')], help_text="Complainant's relationship to the patient", max_length=20, verbose_name='Complinant'),
+        ),
+    ]
diff --git a/apps/complaints/models.py b/apps/complaints/models.py
index 52696b2..e0dddbb 100644
--- a/apps/complaints/models.py
+++ b/apps/complaints/models.py
@@ -226,7 +226,7 @@ class Complaint(UUIDModel, TimeStampedModel, SoftDeleteModel):
             ("other", _("Other")),
         ],
         blank=True,
-        verbose_name=_("Relation to Patient"),
+        verbose_name=_("Complinant"),
         help_text="Complainant's relationship to the patient",
     )
 
diff --git a/apps/organizations/migrations/0016_patient_verbose_names.py b/apps/organizations/migrations/0016_patient_verbose_names.py
new file mode 100644
index 0000000..2aa1b86
--- /dev/null
+++ b/apps/organizations/migrations/0016_patient_verbose_names.py
@@ -0,0 +1,80 @@
+# Generated by Django 6.0.1 on 2026-07-05 13:33
+
+import apps.core.encryption
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('organizations', '0015_hospital_branding'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='patient',
+            name='address',
+            field=models.TextField(blank=True, verbose_name='Address'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='city',
+            field=models.CharField(blank=True, max_length=100, verbose_name='City'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='date_of_birth',
+            field=models.DateField(blank=True, null=True, verbose_name='Date of Birth'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='email',
+            field=models.EmailField(blank=True, max_length=254, verbose_name='Email'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='first_name',
+            field=models.CharField(max_length=100, verbose_name='First Name'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='first_name_ar',
+            field=models.CharField(blank=True, max_length=100, verbose_name='First Name (Arabic)'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='gender',
+            field=models.CharField(blank=True, choices=[('male', 'Male'), ('female', 'Female'), ('other', 'Other')], max_length=10, verbose_name='Gender'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='last_name',
+            field=models.CharField(max_length=100, verbose_name='Last Name'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='last_name_ar',
+            field=models.CharField(blank=True, max_length=100, verbose_name='Last Name (Arabic)'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='national_id',
+            field=apps.core.encryption.EncryptedCharField(blank=True, default='', max_length=256, verbose_name='National ID'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='phone',
+            field=models.CharField(blank=True, max_length=20, verbose_name='Phone'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='primary_hospital',
+            field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='patients', to='organizations.hospital', verbose_name='Primary Hospital'),
+        ),
+        migrations.AlterField(
+            model_name='patient',
+            name='status',
+            field=models.CharField(choices=[('active', 'Active'), ('inactive', 'Inactive'), ('pending', 'Pending'), ('completed', 'Completed'), ('cancelled', 'Cancelled')], db_index=True, default='active', max_length=20, verbose_name='Status'),
+        ),
+    ]
diff --git a/apps/organizations/models.py b/apps/organizations/models.py
index 85cbd0a..2c48ca9 100644
--- a/apps/organizations/models.py
+++ b/apps/organizations/models.py
@@ -559,35 +559,37 @@ class Patient(UUIDModel, TimeStampedModel):
     """Patient model"""
 
     # Basic information
-    mrn = models.CharField(max_length=50, unique=True, verbose_name="Medical Record Number")
-    national_id = EncryptedCharField(max_length=256, blank=True, default="")
+    mrn = models.CharField(max_length=50, unique=True, verbose_name=_("Medical Record Number"))
+    national_id = EncryptedCharField(max_length=256, blank=True, default="", verbose_name=_("National ID"))
     national_id_hash = models.CharField(max_length=64, blank=True, db_index=True, default="")
 
-    first_name = models.CharField(max_length=100)
-    last_name = models.CharField(max_length=100)
-    first_name_ar = models.CharField(max_length=100, blank=True)
-    last_name_ar = models.CharField(max_length=100, blank=True)
+    first_name = models.CharField(max_length=100, verbose_name=_("First Name"))
+    last_name = models.CharField(max_length=100, verbose_name=_("Last Name"))
+    first_name_ar = models.CharField(max_length=100, blank=True, verbose_name=_("First Name (Arabic)"))
+    last_name_ar = models.CharField(max_length=100, blank=True, verbose_name=_("Last Name (Arabic)"))
 
     # Demographics
-    date_of_birth = models.DateField(null=True, blank=True)
+    date_of_birth = models.DateField(null=True, blank=True, verbose_name=_("Date of Birth"))
     gender = models.CharField(
-        max_length=10, choices=[("male", _("Male")), ("female", _("Female")), ("other", _("Other"))], blank=True
+        max_length=10, choices=[("male", _("Male")), ("female", _("Female")), ("other", _("Other"))], blank=True,
+        verbose_name=_("Gender"),
     )
     nationality = models.CharField(max_length=100, blank=True, db_index=True)
 
     # Contact
-    phone = models.CharField(max_length=20, blank=True)
-    email = models.EmailField(blank=True)
-    address = models.TextField(blank=True)
-    city = models.CharField(max_length=100, blank=True)
+    phone = models.CharField(max_length=20, blank=True, verbose_name=_("Phone"))
+    email = models.EmailField(blank=True, verbose_name=_("Email"))
+    address = models.TextField(blank=True, verbose_name=_("Address"))
+    city = models.CharField(max_length=100, blank=True, verbose_name=_("City"))
 
     # Primary hospital
     primary_hospital = models.ForeignKey(
-        Hospital, on_delete=models.SET_NULL, null=True, blank=True, related_name="patients"
+        Hospital, on_delete=models.SET_NULL, null=True, blank=True, related_name="patients",
+        verbose_name=_("Primary Hospital"),
     )
 
     # Status
-    status = models.CharField(max_length=20, choices=StatusChoices.choices, default=StatusChoices.ACTIVE, db_index=True)
+    status = models.CharField(max_length=20, choices=StatusChoices.choices, default=StatusChoices.ACTIVE, db_index=True, verbose_name=_("Status"))
 
     class Meta:
         ordering = ["last_name", "first_name"]
diff --git a/apps/organizations/serializers.py b/apps/organizations/serializers.py
index 8cedbd0..60aa45f 100644
--- a/apps/organizations/serializers.py
+++ b/apps/organizations/serializers.py
@@ -91,6 +91,7 @@ class DepartmentSerializer(serializers.ModelSerializer):
     hospital_name = serializers.CharField(source="hospital.name", read_only=True)
     parent_name = serializers.CharField(source="parent.name", read_only=True)
     manager_name = serializers.SerializerMethodField()
+    display_name = serializers.SerializerMethodField()
 
     class Meta:
         model = Department
@@ -101,6 +102,7 @@ class DepartmentSerializer(serializers.ModelSerializer):
             "name",
             "name_en",
             "name_ar",
+            "display_name",
             "code",
             "category",
             "parent",
@@ -124,6 +126,10 @@ class DepartmentSerializer(serializers.ModelSerializer):
             return obj.manager.get_full_name()
         return None
 
+    def get_display_name(self, obj):
+        """Localized name respecting the active language (set by LocaleMiddleware)."""
+        return obj.get_localized_name()
+
 
 class StaffSerializer(serializers.ModelSerializer):
     """Staff serializer"""
diff --git a/apps/organizations/ui_views.py b/apps/organizations/ui_views.py
index 7cf79ef..13c388d 100644
--- a/apps/organizations/ui_views.py
+++ b/apps/organizations/ui_views.py
@@ -2165,6 +2165,36 @@ def department_detail(request, pk):
             "existing_ar": inq.department_response_ar or "",
         })
 
+    # Merge routed complaints into pending_actions (unified table)
+    _existing_complaint_ids = {
+        str(a.get("complaint_id")) for a in pending_actions if a.get("complaint_id")
+    }
+    pending_routing_involvements = list(
+        ComplaintInvolvedDepartment.objects.filter(
+            department=department,
+            sent=True,
+            response_submitted=False,
+            routing_status="sent",
+        ).select_related("complaint", "complaint__department", "department").order_by("-sent_at")[:10]
+    )
+    for inv in pending_routing_involvements:
+        if str(inv.complaint_id) not in _existing_complaint_ids:
+            pending_actions.append({
+                "type": "complaint_department_response",
+                "type_label": _("Complaint Response"),
+                "reference": inv.complaint.reference_number or str(inv.complaint.id),
+                "subject": inv.complaint.title or _("No title"),
+                "complaint_id": str(inv.complaint_id),
+                "item_id": str(inv.id),
+                "routing_inv_id": str(inv.id),
+                "sla_due_at": None,
+                "is_overdue": False,
+                "url": "#",
+                "explanation_url": "#",
+                "badge_color": "blue",
+            })
+            _existing_complaint_ids.add(str(inv.complaint_id))
+
     # Standards for this department (global + department-specific)
     from apps.standards.models import Standard, StandardCompliance
     from django.db.models import Count
@@ -2248,12 +2278,7 @@ def department_detail(request, pk):
             status__in=["open", "in_progress"],
             involved_departments__department=department,
         ).distinct().select_related("department", "assigned_to")[:5],
-        "pending_routing_involvements": ComplaintInvolvedDepartment.objects.filter(
-            department=department,
-            sent=True,
-            response_submitted=False,
-            routing_status="sent",
-        ).select_related("complaint", "complaint__department", "department").order_by("-sent_at")[:10],
+        "pending_routing_involvements": pending_routing_involvements,
         "hospital_departments": (
             Department.objects.filter(hospital=department.hospital, status="active")
             .filter(Q(champion__isnull=False) | Q(manager__isnull=False))
diff --git a/apps/projects/forms.py b/apps/projects/forms.py
index 31827d0..39358a4 100644
--- a/apps/projects/forms.py
+++ b/apps/projects/forms.py
@@ -398,6 +398,8 @@ class ConvertToProjectForm(forms.Form):
         self.action = kwargs.pop("action", None)
         super().__init__(*args, **kwargs)
 
+        from apps.organizations.models import Staff
+
         if self.user and self.user.hospital:
             # Filter templates by hospital (or global)
             from django.db.models import Q
@@ -408,7 +410,6 @@ class ConvertToProjectForm(forms.Form):
             ).order_by("name")
 
             # Filter project lead by hospital
-            from apps.organizations.models import Staff
             self.fields["project_lead"].queryset = Staff.objects.filter(
                 hospital=self.user.hospital, status="active"
             ).order_by("first_name", "last_name")
diff --git a/apps/reports/migrations/0002_alter_generatedreport_data_source_and_more.py b/apps/reports/migrations/0002_alter_generatedreport_data_source_and_more.py
new file mode 100644
index 0000000..151acbf
--- /dev/null
+++ b/apps/reports/migrations/0002_alter_generatedreport_data_source_and_more.py
@@ -0,0 +1,28 @@
+# Generated by Django 6.0.1 on 2026-07-05 14:06
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('reports', '0001_initial'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='generatedreport',
+            name='data_source',
+            field=models.CharField(choices=[('complaints', 'Complaints'), ('inquiries', 'Inquiries'), ('observations', 'Observations'), ('px_actions', 'PX Actions'), ('surveys', 'Surveys'), ('physicians', 'Physician Ratings'), ('staff', 'Staff'), ('department', 'Departments'), ('suggestion', 'Suggestions'), ('appreciation', 'Appreciations'), ('patient', 'Patients')], max_length=50),
+        ),
+        migrations.AlterField(
+            model_name='reporttemplate',
+            name='data_source',
+            field=models.CharField(choices=[('complaints', 'Complaints'), ('inquiries', 'Inquiries'), ('observations', 'Observations'), ('px_actions', 'PX Actions'), ('surveys', 'Surveys'), ('physicians', 'Physician Ratings'), ('staff', 'Staff'), ('department', 'Departments'), ('suggestion', 'Suggestions'), ('appreciation', 'Appreciations'), ('patient', 'Patients')], default='complaints', max_length=50),
+        ),
+        migrations.AlterField(
+            model_name='savedreport',
+            name='data_source',
+            field=models.CharField(choices=[('complaints', 'Complaints'), ('inquiries', 'Inquiries'), ('observations', 'Observations'), ('px_actions', 'PX Actions'), ('surveys', 'Surveys'), ('physicians', 'Physician Ratings'), ('staff', 'Staff'), ('department', 'Departments'), ('suggestion', 'Suggestions'), ('appreciation', 'Appreciations'), ('patient', 'Patients')], default='complaints', max_length=50),
+        ),
+    ]
diff --git a/data/visit_data.json.zip b/data/visit_data.json.zip
new file mode 100644
index 0000000..6ccdcbe
Binary files /dev/null and b/data/visit_data.json.zip differ
diff --git a/locale/ar/LC_MESSAGES/django.mo b/locale/ar/LC_MESSAGES/django.mo
index 22ec37d..6156817 100644
Binary files a/locale/ar/LC_MESSAGES/django.mo and b/locale/ar/LC_MESSAGES/django.mo differ
diff --git a/locale/ar/LC_MESSAGES/django.po b/locale/ar/LC_MESSAGES/django.po
index 596ca64..92176c4 100644
--- a/locale/ar/LC_MESSAGES/django.po
+++ b/locale/ar/LC_MESSAGES/django.po
@@ -6,7 +6,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: PX360 1.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-06-28 12:53+0300\n"
+"POT-Creation-Date: 2026-07-05 17:06+0300\n"
 "PO-Revision-Date: 2025-12-15 12:30+0300\n"
 "Last-Translator: PX360 Team\n"
 "Language-Team: Arabic\n"
@@ -22,19 +22,19 @@ msgid "Category name"
 msgstr "اسم الفئة"
 
 #: appreciation/forms.py:31 apps/complaints/forms.py:471
-#: apps/observations/forms.py:776 apps/projects/forms.py:435
+#: apps/observations/forms.py:776 apps/projects/forms.py:438
 #: templates/accounts/onboarding/category_list.html:236
 #: templates/accounts/onboarding/checklist_list.html:450
 #: templates/accounts/simple_acknowledgements/admin_create.html:47
 #: templates/accounts/simple_acknowledgements/admin_form.html:135
 #: templates/accounts/staff_activity_log.html:129
-#: templates/actions/action_create.html:39
-#: templates/actions/action_detail.html:165
+#: templates/actions/action_create.html:58
+#: templates/actions/action_detail.html:175
 #: templates/callcenter/complaint_form.html:175
 #: templates/complaints/adverse_action_form.html:184
-#: templates/complaints/complaint_detail.html:340
+#: templates/complaints/complaint_detail.html:467
+#: templates/complaints/complaint_detail_ds.html:380
 #: templates/complaints/complaint_list.html:236
-#: templates/complaints/complaint_pdf.html:564
 #: templates/complaints/complaint_threshold_form.html:361
 #: templates/complaints/escalation_rule_form.html:390
 #: templates/complaints/explanation_form.html:58
@@ -53,8 +53,8 @@ msgstr "اسم الفئة"
 #: templates/observations/observation_list.html:300
 #: templates/observations/public_new.html:153
 #: templates/organizations/department_complaint_detail.html:85
-#: templates/organizations/department_detail.html:1241
-#: templates/organizations/department_detail.html:1301
+#: templates/organizations/department_detail.html:1291
+#: templates/organizations/department_detail.html:1351
 #: templates/organizations/department_manager_review.html:96
 #: templates/organizations/department_observation_detail.html:62
 #: templates/organizations/department_staff_detail.html:466
@@ -237,13 +237,13 @@ msgid "Important dates"
 msgstr "التواريخ المهمة"
 
 #: apps/accounts/forms.py:18 apps/accounts/views.py:371
-#: apps/complaints/models.py:2584 apps/complaints/models.py:3413
-#: apps/surveys/forms.py:199 apps/surveys/forms.py:408
-#: templates/accounts/onboarding/dashboard.html:222
+#: apps/complaints/models.py:2632 apps/complaints/models.py:3503
+#: apps/organizations/models.py:581 apps/surveys/forms.py:199
+#: apps/surveys/forms.py:408 templates/accounts/onboarding/dashboard.html:222
 #: templates/accounts/onboarding/provisional_list.html:133
 #: templates/accounts/onboarding/provisional_list.html:265
 #: templates/accounts/settings.html:97 templates/accounts/settings.html:400
-#: templates/appreciation/appreciation_detail.html:132
+#: templates/appreciation/appreciation_detail.html:138
 #: templates/complaints/oncall/schedule_detail.html:137
 #: templates/complaints/public_complaint_form.html:51
 #: templates/config/hospital_users.html:237 templates/config/user_form.html:219
@@ -265,6 +265,7 @@ msgid "Email"
 msgstr "البريد الإلكتروني"
 
 #: apps/accounts/forms.py:25 apps/accounts/forms.py:154
+#: apps/organizations/models.py:566
 #: templates/accounts/onboarding/provisional_list.html:285
 #: templates/accounts/settings.html:83 templates/config/user_form.html:194
 #: templates/organizations/department_staff_detail.html:353
@@ -275,6 +276,7 @@ msgid "First Name"
 msgstr "الاسم الأول"
 
 #: apps/accounts/forms.py:31 apps/accounts/forms.py:160
+#: apps/organizations/models.py:567
 #: templates/accounts/onboarding/provisional_list.html:294
 #: templates/accounts/settings.html:90 templates/config/user_form.html:206
 #: templates/organizations/department_staff_detail.html:358
@@ -285,8 +287,8 @@ msgid "Last Name"
 msgstr "اسم العائلة"
 
 #: apps/accounts/forms.py:37 apps/accounts/forms.py:166
-#: apps/complaints/models.py:2582
-#: templates/appreciation/appreciation_detail.html:126
+#: apps/complaints/models.py:2630 apps/organizations/models.py:580
+#: templates/appreciation/appreciation_detail.html:132
 #: templates/config/user_form.html:232 templates/core/public_submit.html:432
 #: templates/observations/public_new.html:216
 #: templates/organizations/department_form.html:137
@@ -310,7 +312,7 @@ msgstr "رقم الهاتف"
 #: templates/accounts/simple_acknowledgements/admin_upload_pdf.html:85
 #: templates/accounts/simple_acknowledgements/sign.html:78
 #: templates/config/user_form.html:238
-#: templates/organizations/department_detail.html:518
+#: templates/organizations/department_detail.html:568
 #: templates/organizations/department_staff_detail.html:69
 #: templates/organizations/staff_detail.html:110
 #: templates/organizations/staff_form.html:214
@@ -335,13 +337,12 @@ msgstr "الرقم الوظيفي"
 #: templates/callcenter/inquiry_form.html:152
 #: templates/callcenter/inquiry_list.html:176
 #: templates/complaints/analytics.html:331
-#: templates/complaints/complaint_pdf.html:519
 #: templates/complaints/complaint_threshold_form.html:170
 #: templates/complaints/complaint_threshold_list.html:252
 #: templates/complaints/escalation_rule_form.html:185
 #: templates/complaints/escalation_rule_list.html:286
 #: templates/complaints/partials/resolution_panel.html:28
-#: templates/complaints/partials/resolution_panel.html:169
+#: templates/complaints/partials/resolution_panel.html:298
 #: templates/complaints/public_complaint_form.html:83
 #: templates/complaints/public_inquiry_form.html:48
 #: templates/complaints/trash_list.html:38
@@ -369,7 +370,7 @@ msgstr "الرقم الوظيفي"
 #: templates/emails/new_suggestion_notification.html:21
 #: templates/feedback/comment_import_list.html:70
 #: templates/feedback/feedback_delete_confirm.html:111
-#: templates/feedback/feedback_detail.html:86
+#: templates/feedback/feedback_detail.html:89
 #: templates/feedback/feedback_form.html:102
 #: templates/integrations/survey_mapping_settings.html:123
 #: templates/journeys/instance_list.html:240
@@ -424,24 +425,25 @@ msgstr "المستشفى"
 #: templates/accounts/settings.html:421 templates/analytics/dashboard.html:776
 #: templates/analytics/dashboard.html:1005
 #: templates/analytics/dashboard.html:1119
-#: templates/appreciation/appreciation_detail.html:292
+#: templates/appreciation/appreciation_detail.html:298
 #: templates/appreciation/appreciation_list.html:192
 #: templates/appreciation/leaderboard.html:118
 #: templates/appreciation/leaderboard.html:147
 #: templates/callcenter/call_records_list.html:217
 #: templates/callcenter/complaint_form.html:139
 #: templates/callcenter/inquiry_form.html:157
-#: templates/complaints/complaint_detail.html:1062
-#: templates/complaints/complaint_detail.html:1126
+#: templates/complaints/complaint_detail.html:1173
+#: templates/complaints/complaint_detail.html:1237
+#: templates/complaints/complaint_detail_ds.html:1066
+#: templates/complaints/complaint_detail_ds.html:1130
 #: templates/complaints/complaint_list.html:197
 #: templates/complaints/complaint_list.html:238
-#: templates/complaints/complaint_pdf.html:523
 #: templates/complaints/government_ticket_detail.html:127
 #: templates/complaints/government_ticket_form.html:201
 #: templates/complaints/government_ticket_import.html:166
 #: templates/complaints/government_ticket_list.html:101
 #: templates/complaints/government_ticket_list.html:144
-#: templates/complaints/inquiry_detail.html:753
+#: templates/complaints/inquiry_detail.html:722
 #: templates/complaints/involved_department_form.html:129
 #: templates/complaints/partials/departments_panel.html:34
 #: templates/complaints/partials/pdf_summary_panel.html:57
@@ -465,18 +467,18 @@ msgstr "المستشفى"
 #: templates/emails/new_complaint_admin_notification.html:22
 #: templates/emails/new_inquiry_notification.html:22
 #: templates/emails/new_suggestion_notification.html:22
-#: templates/feedback/feedback_detail.html:133
-#: templates/feedback/feedback_detail.html:331
+#: templates/feedback/feedback_detail.html:136
+#: templates/feedback/feedback_detail.html:334
 #: templates/journeys/instance_list.html:192
 #: templates/observations/observation_create.html:91
-#: templates/observations/observation_detail.html:614
-#: templates/observations/observation_detail.html:684
+#: templates/observations/observation_detail.html:621
+#: templates/observations/observation_detail.html:691
 #: templates/observations/observation_list.html:218
 #: templates/observations/observation_list.html:304
 #: templates/observations/public_new.html:130
 #: templates/organizations/department_complaint_detail.html:105
 #: templates/organizations/department_detail.html:5
-#: templates/organizations/department_detail.html:1305
+#: templates/organizations/department_detail.html:1355
 #: templates/organizations/department_inquiry_detail.html:69
 #: templates/organizations/department_list.html:140
 #: templates/organizations/department_manager_review.html:67
@@ -512,9 +514,6 @@ msgstr "المستشفى"
 #: templates/physicians/ratings_list.html:199
 #: templates/physicians/specialization_overview.html:107
 #: templates/projects/convert_action.html:120
-#: templates/projects/project_form.html:222
-#: templates/projects/project_save_as_template.html:114
-#: templates/projects/template_detail.html:110
 #: templates/px_sources/convert_to_complaint_modal.html:70
 #: templates/px_sources/source_user_complaint_list.html:185
 #: templates/rca/rca_detail.html:152 templates/rca/rca_form.html:79
@@ -535,7 +534,7 @@ msgstr "القسم"
 
 #: apps/accounts/forms.py:69 apps/accounts/forms.py:198
 #: templates/accounts/onboarding/provisional_list.html:332
-#: templates/organizations/department_detail.html:413
+#: templates/organizations/department_detail.html:463
 msgid "Roles"
 msgstr "الأدوار"
 
@@ -609,7 +608,7 @@ msgstr "تأكيد كلمة المرور"
 #: templates/observations/category_form.html:83
 #: templates/observations/category_list.html:123
 #: templates/organizations/department_confirm_delete.html:36
-#: templates/organizations/department_detail.html:674
+#: templates/organizations/department_detail.html:724
 #: templates/organizations/department_form.html:154
 #: templates/organizations/department_list.html:84
 #: templates/organizations/hierarchy_node.html:61
@@ -725,7 +724,7 @@ msgstr "مدير القسم"
 msgid "Director"
 msgstr "مدير"
 
-#: apps/accounts/models.py:511 apps/complaints/models.py:2851
+#: apps/accounts/models.py:511 apps/complaints/models.py:2941
 msgid "PX Management"
 msgstr "إدارة PX"
 
@@ -738,16 +737,17 @@ msgstr "موظف PX"
 #: apps/complaints/models.py:91 apps/surveys/forms.py:195
 #: templates/accounts/settings.html:445
 #: templates/appreciation/appreciation_list.html:191
-#: templates/complaints/complaint_detail.html:1136
-#: templates/complaints/inquiry_detail.html:737
+#: templates/complaints/complaint_detail.html:1247
+#: templates/complaints/complaint_detail_ds.html:1140
+#: templates/complaints/inquiry_detail.html:706
 #: templates/dashboard/complaint_request_list.html:41
 #: templates/dashboard/complaint_request_list.html:87
 #: templates/dashboard/my_performance.html:240
 #: templates/layouts/partials/sidebar.html:299
 #: templates/organizations/department_complaints.html:70
 #: templates/organizations/department_detail.html:95
-#: templates/organizations/department_detail.html:409
-#: templates/organizations/department_detail.html:702
+#: templates/organizations/department_detail.html:459
+#: templates/organizations/department_detail.html:752
 #: templates/organizations/department_list.html:143
 #: templates/organizations/department_staff_detail.html:13
 #: templates/organizations/staff_detail.html:17
@@ -870,7 +870,7 @@ msgstr "يجب أن تتكون كلمة المرور من 8 أحرف على ال
 msgid "Password changed successfully. Please login again."
 msgstr "تم تغيير كلمة المرور بنجاح. يرجى تسجيل الدخول مرة أخرى."
 
-#: apps/accounts/views.py:371 apps/complaints/models.py:3414
+#: apps/accounts/views.py:371 apps/complaints/models.py:3504
 #: apps/surveys/forms.py:200 apps/surveys/forms.py:407
 #: templates/complaints/oncall/schedule_detail.html:140
 #: templates/notifications/settings.html:402
@@ -884,15 +884,15 @@ msgid "Both"
 msgstr "كلاهما"
 
 #: apps/accounts/views.py:372 apps/organizations/models.py:28
-#: templates/complaints/partials/resolution_panel.html:135
+#: templates/complaints/partials/resolution_panel.html:196
 #: templates/organizations/department_manager_review.html:158
 #: templates/surveys/instance_detail.html:122
 msgid "English"
 msgstr "الإنجليزية"
 
 #: apps/accounts/views.py:372 apps/organizations/models.py:28
-#: templates/appreciation/appreciation_detail.html:105
-#: templates/complaints/partials/resolution_panel.html:144
+#: templates/appreciation/appreciation_detail.html:111
+#: templates/complaints/partials/resolution_panel.html:205
 #: templates/organizations/department_manager_review.html:164
 #: templates/surveys/instance_detail.html:122
 msgid "Arabic"
@@ -934,7 +934,7 @@ msgstr "وزارة الصحة-24 ساعة: معدل حل شكاوى وزارة 
 msgid "CHI-48h: 48-Hour CHI Complaint Resolution Rate"
 msgstr "هيئة الصحة-48 ساعة: معدل حل شكاوى هيئة الصحة خلال 48 ساعة"
 
-#: apps/analytics/kpi_models.py:37 apps/complaints/models.py:3547
+#: apps/analytics/kpi_models.py:37 apps/complaints/models.py:3637
 #: apps/core/models.py:143 apps/executive_summary/models.py:107
 #: apps/feedback/models.py:480 apps/feedback/models.py:649
 #: apps/px_sources/models.py:343
@@ -947,18 +947,19 @@ msgstr "هيئة الصحة-48 ساعة: معدل حل شكاوى هيئة ال
 #: templates/accounts/onboarding/provisional_list.html:202
 #: templates/accounts/simple_acknowledgements/admin_signatures.html:136
 #: templates/accounts/simple_acknowledgements/list.html:84
-#: templates/actions/action_create.html:85
 #: templates/actions/action_list.html:101
 #: templates/actions/action_list.html:165
 #: templates/analytics/kpi_report_list.html:147
 #: templates/analytics/kpi_report_list.html:184
 #: templates/appreciation/appreciation_list.html:67
-#: templates/complaints/complaint_detail.html:577
-#: templates/complaints/complaint_detail.html:602
+#: templates/complaints/complaint_detail.html:719
+#: templates/complaints/complaint_detail.html:754
+#: templates/complaints/complaint_detail_ds.html:622
+#: templates/complaints/complaint_detail_ds.html:656
 #: templates/complaints/complaint_list.html:130
 #: templates/complaints/complaint_list.html:162
-#: templates/complaints/investigation_review.html:66
-#: templates/complaints/partials/departments_panel.html:78
+#: templates/complaints/investigation_review.html:73
+#: templates/complaints/partials/departments_panel.html:83
 #: templates/complaints/partials/explanation_panel.html:119
 #: templates/complaints/partials/explanation_panel.html:240
 #: templates/complaints/partials/staff_panel.html:52
@@ -966,7 +967,7 @@ msgstr "هيئة الصحة-48 ساعة: معدل حل شكاوى هيئة ال
 #: templates/feedback/action_plan_list.html:141
 #: templates/feedback/comment_import_list.html:95
 #: templates/journeys/instance_detail.html:258
-#: templates/organizations/department_detail.html:284
+#: templates/organizations/department_detail.html:333
 #: templates/organizations/department_manager_review.html:128
 #: templates/physicians/doctor_rating_job_list.html:140
 #: templates/physicians/doctor_rating_job_status.html:105
@@ -999,7 +1000,6 @@ msgstr "جاري التوليد"
 #: templates/accounts/onboarding/progress_detail.html:184
 #: templates/accounts/onboarding/provisional_list.html:99
 #: templates/accounts/simple_acknowledgements/list.html:192
-#: templates/actions/action_create.html:87
 #: templates/actions/action_list.html:103
 #: templates/actions/action_list.html:159
 #: templates/analytics/kpi_report_list.html:138
@@ -1277,33 +1277,34 @@ msgstr "ليس لديك صلاحية لعرض هذا التقدير."
 msgid "Activate this appreciation before sending it to a department."
 msgstr "قم بتفعيل هذه الملاحظة قبل إرسالها إلى قسم."
 
-#: apps/appreciation/ui_views.py:349 apps/complaints/ui_views.py:1053
-#: apps/complaints/ui_views.py:3666 apps/observations/views.py:1467
-#: templates/components/send_to_modal.html:183
+#: apps/appreciation/ui_views.py:349 apps/complaints/ui_views.py:1117
+#: apps/complaints/ui_views.py:3845 apps/observations/views.py:1466
+#: templates/components/send_to_modal.html:190
 msgid "Please select a person."
 msgstr "يرجى تحديد شخص"
 
-#: apps/appreciation/ui_views.py:355 apps/complaints/ui_views.py:1061
-#: apps/complaints/ui_views.py:3674 apps/observations/views.py:1475
+#: apps/appreciation/ui_views.py:355 apps/complaints/ui_views.py:1125
+#: apps/complaints/ui_views.py:3853 apps/observations/views.py:1474
 msgid "User not found."
 msgstr "المستخدم غير موجود."
 
-#: apps/appreciation/ui_views.py:387 apps/complaints/ui_views.py:1097
-#: apps/complaints/ui_views.py:3410 apps/complaints/ui_views.py:3710
-#: apps/observations/views.py:1197 apps/observations/views.py:1510
-#: templates/complaints/complaint_detail.html:1276
-#: templates/components/send_to_modal.html:188
+#: apps/appreciation/ui_views.py:387 apps/complaints/ui_views.py:1161
+#: apps/complaints/ui_views.py:3589 apps/complaints/ui_views.py:3889
+#: apps/observations/views.py:1196 apps/observations/views.py:1509
+#: templates/complaints/complaint_detail.html:1608
+#: templates/complaints/complaint_detail_ds.html:1288
+#: templates/components/send_to_modal.html:195
 msgid "Please select a department."
 msgstr "يرجى اختيار قسم."
 
-#: apps/appreciation/ui_views.py:393 apps/complaints/ui_views.py:1105
-#: apps/complaints/ui_views.py:3417 apps/complaints/ui_views.py:3718
-#: apps/observations/views.py:1204 apps/observations/views.py:1518
+#: apps/appreciation/ui_views.py:393 apps/complaints/ui_views.py:1169
+#: apps/complaints/ui_views.py:3596 apps/complaints/ui_views.py:3897
+#: apps/observations/views.py:1203 apps/observations/views.py:1517
 msgid "Department not found."
 msgstr "القسم غير موجود."
 
-#: apps/appreciation/ui_views.py:403 apps/complaints/ui_views.py:1116
-#: apps/complaints/ui_views.py:3729 apps/observations/views.py:1529
+#: apps/appreciation/ui_views.py:403 apps/complaints/ui_views.py:1180
+#: apps/complaints/ui_views.py:3908 apps/observations/views.py:1528
 #, fuzzy
 #| msgid ""
 #| "Cannot send to {department.get_localized_name()}. This department has no "
@@ -1336,7 +1337,6 @@ msgid "Your full name"
 msgstr "اسمك الكامل"
 
 #: apps/complaints/forms.py:78 apps/complaints/forms.py:396
-#: apps/complaints/models.py:229
 #: templates/complaints/public_complaint_form.html:37
 msgid "Relation to Patient"
 msgstr "صلة القرابة بالمريض"
@@ -1369,7 +1369,6 @@ msgstr "رقم جوالك"
 
 #: apps/complaints/forms.py:104 apps/complaints/forms.py:406
 #: apps/surveys/forms.py:296 templates/complaints/complaint_list.html:235
-#: templates/complaints/complaint_pdf.html:499
 #: templates/complaints/public_complaint_form.html:64
 #: templates/px_sources/communication_request_detail.html:104
 #: templates/px_sources/convert_to_complaint_modal.html:52
@@ -1394,7 +1393,6 @@ msgid "Saudi National ID or Iqama number"
 msgstr "رقم الهوية الوطنية السعودية أو رقم الإقامة"
 
 #: apps/complaints/forms.py:118 apps/complaints/forms.py:420
-#: templates/complaints/complaint_pdf.html:535
 #: templates/complaints/investigation_respond.html:53
 #: templates/complaints/partials/pdf_summary_panel.html:53
 #: templates/complaints/public_complaint_form.html:76
@@ -1430,13 +1428,17 @@ msgstr "القسم (اختياري)"
 #: apps/complaints/forms.py:613 apps/complaints/forms.py:689
 #: apps/complaints/forms.py:1005 apps/observations/forms.py:751
 #: templates/accounts/onboarding/provisional_list.html:322
-#: templates/complaints/complaint_detail.html:1067
-#: templates/complaints/complaint_detail.html:1129
-#: templates/complaints/complaint_detail.html:1356
+#: templates/complaints/complaint_detail.html:1178
+#: templates/complaints/complaint_detail.html:1240
+#: templates/complaints/complaint_detail.html:1688
+#: templates/complaints/complaint_detail_ds.html:1071
+#: templates/complaints/complaint_detail_ds.html:1133
+#: templates/complaints/complaint_detail_ds.html:1368
 #: templates/complaints/complaint_form.html:808
 #: templates/complaints/complaint_form.html:821
-#: templates/complaints/inquiry_detail.html:755
-#: templates/complaints/inquiry_detail.html:936
+#: templates/complaints/explanation_form.html:151
+#: templates/complaints/inquiry_detail.html:724
+#: templates/complaints/inquiry_detail.html:905
 #: templates/complaints/inquiry_form.html:372
 #: templates/complaints/inquiry_form.html:380
 #: templates/complaints/involved_department_form.html:132
@@ -1453,6 +1455,7 @@ msgstr "القسم (اختياري)"
 #: templates/observations/observation_create.html:207
 #: templates/observations/public_new.html:134
 #: templates/observations/public_new.html:298
+#: templates/organizations/department_detail.html:262
 #: templates/organizations/orgsection_form.html:92
 #: templates/organizations/section_form.html:107
 #: templates/organizations/staff_form.html:302
@@ -1464,7 +1467,8 @@ msgstr "اختر القسم"
 #: apps/complaints/forms.py:142 apps/complaints/forms.py:432
 #: apps/complaints/forms.py:596 apps/complaints/forms.py:988
 #: apps/observations/forms.py:743
-#: templates/complaints/complaint_detail.html:1028
+#: templates/complaints/complaint_detail.html:1139
+#: templates/complaints/complaint_detail_ds.html:1032
 #: templates/complaints/government_ticket_detail.html:131
 #: templates/complaints/public_complaint_form.html:93
 #: templates/complaints/public_inquiry_form.html:63
@@ -1473,18 +1477,19 @@ msgstr "اختر القسم"
 #: templates/observations/public_new.html:86
 #: templates/organizations/orgsection_form.html:115
 msgid "Location Type"
-msgstr "نوع الموقع"
+msgstr "الموقع"
 
 #: apps/complaints/forms.py:143 apps/complaints/forms.py:433
 #: apps/complaints/forms.py:597 apps/complaints/forms.py:989
 #: apps/observations/forms.py:744
-#: templates/complaints/complaint_detail.html:1030
+#: templates/complaints/complaint_detail.html:1141
+#: templates/complaints/complaint_detail_ds.html:1034
 #: templates/complaints/public_complaint_form.html:96
 #: templates/complaints/public_inquiry_form.html:67
 #: templates/core/public_submit.html:506
 #: templates/observations/public_new.html:90
 msgid "Select Location Type"
-msgstr "اختر نوع الموقع"
+msgstr "اختر الموقع"
 
 #: apps/complaints/forms.py:149 apps/complaints/forms.py:995
 #: apps/observations/forms.py:763
@@ -1493,16 +1498,20 @@ msgstr "المنطقة (اختياري)"
 
 #: apps/complaints/forms.py:151 apps/complaints/forms.py:997
 #: apps/observations/forms.py:765
-#: templates/complaints/complaint_detail.html:1044
-#: templates/complaints/complaint_detail.html:1334
+#: templates/complaints/complaint_detail.html:1155
+#: templates/complaints/complaint_detail.html:1666
+#: templates/complaints/complaint_detail_ds.html:1048
+#: templates/complaints/complaint_detail_ds.html:1346
 msgid "Select Area"
 msgstr "اختر المنطقة"
 
 #: apps/complaints/forms.py:157 apps/complaints/forms.py:455
 #: apps/complaints/forms.py:659 apps/feedback/forms.py:290
 #: apps/observations/forms.py:253
-#: templates/complaints/complaint_detail.html:367
-#: templates/complaints/complaint_detail.html:1073
+#: templates/complaints/complaint_detail.html:494
+#: templates/complaints/complaint_detail.html:1184
+#: templates/complaints/complaint_detail_ds.html:407
+#: templates/complaints/complaint_detail_ds.html:1077
 #: templates/complaints/government_ticket_form.html:205
 #: templates/complaints/public_complaint_form.html:134
 #: templates/complaints/public_inquiry_form.html:99
@@ -1517,15 +1526,19 @@ msgstr "اختر المنطقة"
 #: templates/organizations/subsection_list.html:80
 #: templates/organizations/subsection_list.html:124
 msgid "Section"
-msgstr "القسم"
+msgstr "الفرع"
 
 #: apps/complaints/forms.py:159 apps/complaints/forms.py:661
 #: apps/complaints/forms.py:1013 apps/feedback/forms.py:292
 #: apps/observations/forms.py:255 apps/observations/forms.py:758
-#: templates/complaints/complaint_detail.html:1078
-#: templates/complaints/complaint_detail.html:1378
-#: templates/complaints/complaint_detail.html:1385
-#: templates/complaints/complaint_detail.html:1423
+#: templates/complaints/complaint_detail.html:1189
+#: templates/complaints/complaint_detail.html:1710
+#: templates/complaints/complaint_detail.html:1717
+#: templates/complaints/complaint_detail.html:1755
+#: templates/complaints/complaint_detail_ds.html:1082
+#: templates/complaints/complaint_detail_ds.html:1390
+#: templates/complaints/complaint_detail_ds.html:1397
+#: templates/complaints/complaint_detail_ds.html:1435
 #: templates/complaints/government_ticket_form.html:286
 #: templates/complaints/inquiry_form.html:296
 #: templates/complaints/public_complaint_form.html:137
@@ -1553,7 +1566,7 @@ msgstr "اختر القسم"
 
 #: apps/complaints/forms.py:165
 #: templates/organizations/department_complaint_detail.html:118
-#: templates/organizations/department_detail.html:1304
+#: templates/organizations/department_detail.html:1354
 #: templates/organizations/department_staff_detail.html:469
 msgid "Staff Involved"
 msgstr "الموظف المعني"
@@ -1565,7 +1578,6 @@ msgstr "اسم الموظف المعني (إن كان معروفًا)"
 #: apps/complaints/forms.py:174 templates/callcenter/complaint_form.html:165
 #: templates/callcenter/complaint_success.html:64
 #: templates/complaints/complaint_form.html:622
-#: templates/complaints/complaint_pdf.html:543
 #: templates/complaints/patient_complaint_visit_form.html:130
 #: templates/organizations/department_manager_review.html:31
 msgid "Complaint Details"
@@ -1589,13 +1601,16 @@ msgstr "ما النتيجة التي تتوقعها لحل هذه الشكوى؟
 
 #: apps/complaints/forms.py:197
 #: apps/executive_summary/templates/executive/insights.html:55
+#: templates/actions/action_create.html:94
+#: templates/actions/action_detail.html:154
 #: templates/analytics/dashboard.html:1117
 #: templates/callcenter/complaint_form.html:213
 #: templates/callcenter/complaint_list.html:146
 #: templates/callcenter/complaint_list.html:181
 #: templates/complaints/adverse_action_list.html:227
 #: templates/complaints/adverse_action_list.html:276
-#: templates/complaints/complaint_detail.html:380
+#: templates/complaints/complaint_detail.html:507
+#: templates/complaints/complaint_detail_ds.html:420
 #: templates/complaints/complaint_form.html:685
 #: templates/complaints/complaint_list.html:206
 #: templates/complaints/complaint_list.html:241
@@ -1610,7 +1625,7 @@ msgstr "ما النتيجة التي تتوقعها لحل هذه الشكوى؟
 #: templates/observations/public_track.html:200
 #: templates/observations/response_form_token.html:26
 #: templates/organizations/department_complaints.html:74
-#: templates/organizations/department_detail.html:830
+#: templates/organizations/department_detail.html:880
 #: templates/organizations/department_observations.html:70
 #: templates/organizations/department_staff_detail.html:217
 #: templates/organizations/staff_detail.html:239
@@ -1620,8 +1635,8 @@ msgid "Severity"
 msgstr "الخطورة"
 
 #: apps/complaints/forms.py:205 apps/complaints/forms.py:667
-#: templates/actions/action_create.html:29
-#: templates/actions/action_detail.html:157
+#: templates/actions/action_create.html:48
+#: templates/actions/action_detail.html:147
 #: templates/actions/action_list.html:108
 #: templates/analytics/dashboard.html:919
 #: templates/callcenter/complaint_form.html:227
@@ -1642,10 +1657,10 @@ msgstr "الخطورة"
 #: templates/emails/new_complaint_admin_notification.html:18
 #: templates/emails/new_inquiry_notification.html:19
 #: templates/emails/new_suggestion_notification.html:19
-#: templates/feedback/feedback_detail.html:232
+#: templates/feedback/feedback_detail.html:235
 #: templates/observations/convert_to_action.html:75
-#: templates/organizations/department_detail.html:894
-#: templates/organizations/department_detail.html:1324
+#: templates/organizations/department_detail.html:944
+#: templates/organizations/department_detail.html:1374
 #: templates/organizations/department_inquiries.html:71
 #: templates/projects/convert_action.html:125
 #: templates/px_sources/source_detail.html:259
@@ -1660,7 +1675,7 @@ msgstr "الأولوية"
 
 #: apps/complaints/forms.py:214 apps/complaints/forms.py:378
 msgid "Complaint Source Type"
-msgstr "نوع مصدر الشكوى"
+msgstr "مصدر الشكوى"
 
 #: apps/complaints/forms.py:223
 msgid "Attach Documents (Optional)"
@@ -1680,7 +1695,7 @@ msgid "Please enter a valid National ID or Iqama number (10 digits)"
 msgstr "يرجى إدخال رقم هوية وطنية أو إقامة صحيح (10 أرقام)"
 
 #: apps/complaints/forms.py:318 apps/complaints/forms.py:562
-#: apps/complaints/ui_views.py:4365
+#: apps/complaints/ui_views.py:4543
 msgid "Incident date cannot be in the future"
 msgstr "لا يمكن أن يكون تاريخ الواقعة في المستقبل"
 
@@ -1702,7 +1717,7 @@ msgstr "نوع الملاحظة"
 
 #: apps/complaints/forms.py:387 templates/px_sources/source_detail.html:4
 msgid "PX Source"
-msgstr "مصدر PX"
+msgstr "مصدر الشكوى"
 
 #: apps/complaints/forms.py:389 apps/complaints/forms.py:699
 msgid "Select source (optional)"
@@ -1713,8 +1728,10 @@ msgid "National ID/Iqama No."
 msgstr "رقم الهوية الوطنية/الإقامة"
 
 #: apps/complaints/forms.py:439 apps/complaints/forms.py:603
-#: apps/feedback/forms.py:277 templates/complaints/complaint_detail.html:365
-#: templates/complaints/complaint_detail.html:1039
+#: apps/feedback/forms.py:277 templates/complaints/complaint_detail.html:492
+#: templates/complaints/complaint_detail.html:1150
+#: templates/complaints/complaint_detail_ds.html:405
+#: templates/complaints/complaint_detail_ds.html:1043
 #: templates/complaints/public_complaint_form.html:106
 #: templates/complaints/public_inquiry_form.html:78
 #: templates/core/public_submit.html:507
@@ -1780,23 +1797,24 @@ msgstr "نوع الاستفسار"
 #: templates/callcenter/inquiry_form.html:186
 #: templates/callcenter/inquiry_list.html:174
 #: templates/callcenter/interaction_list.html:108
-#: templates/complaints/complaint_detail.html:961
-#: templates/complaints/inquiry_detail.html:840
+#: templates/complaints/complaint_detail.html:1072
+#: templates/complaints/complaint_detail_ds.html:965
+#: templates/complaints/inquiry_detail.html:809
 #: templates/complaints/inquiry_list.html:190
 #: templates/complaints/inquiry_response_form_token.html:23
 #: templates/complaints/public_inquiry_form.html:130
 #: templates/complaints/public_inquiry_track.html:214
 #: templates/components/department_response_modal.html:17
-#: templates/components/send_to_modal.html:87
+#: templates/components/send_to_modal.html:94
 #: templates/config/deleted_items.html:123
 #: templates/core/public_submit.html:450
 #: templates/dashboard/partials/complaints_table.html:25
 #: templates/dashboard/partials/inquiries_table.html:25
 #: templates/emails/new_inquiry_notification.html:17
-#: templates/observations/observation_detail.html:956
+#: templates/observations/observation_detail.html:925
 #: templates/organizations/department_detail.html:155
-#: templates/organizations/department_detail.html:769
-#: templates/organizations/department_detail.html:1319
+#: templates/organizations/department_detail.html:819
+#: templates/organizations/department_detail.html:1369
 #: templates/organizations/department_inquiries.html:67
 #: templates/organizations/department_staff_detail.html:484
 #: templates/px_sources/source_detail.html:323
@@ -1823,7 +1841,7 @@ msgstr "موضوع مختصر"
 #: templates/emails/new_suggestion_notification.html:25
 #: templates/feedback/feedback_form.html:112
 #: templates/notifications/send_sms_direct.html:44
-#: templates/organizations/department_detail.html:1323
+#: templates/organizations/department_detail.html:1373
 #: templates/organizations/department_inquiry_detail.html:58
 #: templates/organizations/department_staff_detail.html:285
 #: templates/organizations/department_staff_detail.html:488
@@ -1855,10 +1873,11 @@ msgstr "هاتف جهة الاتصال"
 msgid "Contact Email"
 msgstr "البريد الإلكتروني لجهة الاتصال"
 
-#: apps/complaints/forms.py:669 apps/complaints/models.py:1732
+#: apps/complaints/forms.py:669 apps/complaints/models.py:1787
 #: apps/core/models.py:149 apps/core/models.py:156
 #: apps/executive_summary/models.py:185 apps/executive_summary/models.py:287
-#: apps/observations/models.py:37 templates/actions/action_create.html:31
+#: apps/observations/models.py:37 templates/actions/action_create.html:50
+#: templates/actions/action_create.html:96
 #: templates/actions/action_list.html:113
 #: templates/actions/action_list.html:155
 #: templates/callcenter/complaint_form.html:216
@@ -1884,10 +1903,11 @@ msgstr "البريد الإلكتروني لجهة الاتصال"
 msgid "Low"
 msgstr "منخفض"
 
-#: apps/complaints/forms.py:670 apps/complaints/models.py:1733
+#: apps/complaints/forms.py:670 apps/complaints/models.py:1788
 #: apps/core/models.py:150 apps/core/models.py:157
 #: apps/executive_summary/models.py:186 apps/executive_summary/models.py:288
-#: apps/observations/models.py:38 templates/actions/action_create.html:32
+#: apps/observations/models.py:38 templates/actions/action_create.html:51
+#: templates/actions/action_create.html:97
 #: templates/actions/action_list.html:112
 #: templates/actions/action_list.html:153
 #: templates/callcenter/complaint_form.html:217
@@ -1913,12 +1933,13 @@ msgstr "منخفض"
 msgid "Medium"
 msgstr "متوسط"
 
-#: apps/complaints/forms.py:671 apps/complaints/models.py:1734
+#: apps/complaints/forms.py:671 apps/complaints/models.py:1789
 #: apps/core/models.py:151 apps/core/models.py:158
 #: apps/executive_summary/models.py:187 apps/executive_summary/models.py:289
 #: apps/executive_summary/templates/executive/dashboard.html:271
 #: apps/executive_summary/templates/executive/insights.html:26
-#: apps/observations/models.py:39 templates/actions/action_create.html:33
+#: apps/observations/models.py:39 templates/actions/action_create.html:52
+#: templates/actions/action_create.html:98
 #: templates/actions/action_list.html:111
 #: templates/actions/action_list.html:151
 #: templates/callcenter/complaint_form.html:218
@@ -1949,7 +1970,8 @@ msgstr "مرتفع"
 #: apps/executive_summary/templates/executive/dashboard.html:92
 #: apps/executive_summary/templates/executive/dashboard.html:268
 #: apps/executive_summary/templates/executive/insights.html:23
-#: apps/observations/models.py:40 templates/callcenter/complaint_form.html:219
+#: apps/observations/models.py:40 templates/actions/action_create.html:99
+#: templates/callcenter/complaint_form.html:219
 #: templates/callcenter/complaint_list.html:149
 #: templates/complaints/complaint_form.html:710
 #: templates/complaints/complaint_list.html:193
@@ -1976,9 +1998,10 @@ msgstr "استفسار صادر"
 msgid "Outgoing Department"
 msgstr "القسم الصادر"
 
-#: apps/complaints/forms.py:697 templates/complaints/complaint_detail.html:445
+#: apps/complaints/forms.py:697 templates/actions/action_detail.html:158
+#: templates/complaints/complaint_detail.html:582
+#: templates/complaints/complaint_detail_ds.html:485
 #: templates/complaints/complaint_list.html:237
-#: templates/complaints/complaint_pdf.html:550
 #: templates/complaints/government_ticket_list.html:83
 #: templates/complaints/government_ticket_list.html:142
 #: templates/complaints/partials/pdf_summary_panel.html:45
@@ -1988,9 +2011,9 @@ msgstr "القسم الصادر"
 #: templates/dashboard/standards_dashboard.html:36
 #: templates/feedback/comment_list.html:104
 #: templates/feedback/comment_list.html:153
-#: templates/feedback/feedback_detail.html:156
+#: templates/feedback/feedback_detail.html:159
 #: templates/organizations/department_complaint_detail.html:137
-#: templates/organizations/department_detail.html:1309
+#: templates/organizations/department_detail.html:1359
 #: templates/organizations/department_staff_detail.html:474
 #: templates/physicians/doctor_rating_job_list.html:106
 #: templates/physicians/doctor_rating_job_status.html:162
@@ -2008,7 +2031,7 @@ msgid "Source"
 msgstr "المصدر"
 
 #: apps/complaints/forms.py:959 templates/analytics/kpi_list.html:76
-#: templates/appreciation/appreciation_detail.html:120
+#: templates/appreciation/appreciation_detail.html:126
 #: templates/complaints/government_ticket_detail.html:107
 #: templates/complaints/partials/pdf_summary_panel.html:41
 #: templates/complaints/public_complaint_form.html:32
@@ -2018,7 +2041,7 @@ msgstr "المصدر"
 #: templates/journeys/template_list.html:78
 #: templates/observations/public_new.html:212
 #: templates/organizations/department_confirm_delete.html:22
-#: templates/organizations/department_detail.html:516
+#: templates/organizations/department_detail.html:566
 #: templates/organizations/department_form.html:89
 #: templates/organizations/department_staff_detail.html:59
 #: templates/organizations/hospital_list.html:161
@@ -2101,7 +2124,7 @@ msgstr "مثال: B2022807"
 msgid "Complainant name"
 msgstr "اسم المشتكي"
 
-#: apps/complaints/forms.py:1260
+#: apps/complaints/forms.py:1260 apps/organizations/models.py:563
 #: templates/complaints/government_ticket_detail.html:111
 #: templates/complaints/government_ticket_import.html:164
 #: templates/organizations/patient_list.html:283
@@ -2115,14 +2138,15 @@ msgstr "رقم الاتصال"
 
 #: apps/complaints/forms.py:1266 apps/complaints/models.py:117
 #: templates/callcenter/complaint_form.html:209
-#: templates/complaints/complaint_detail.html:394
+#: templates/complaints/complaint_detail.html:521
+#: templates/complaints/complaint_detail_ds.html:434
 #: templates/complaints/government_ticket_import.html:168
 #: templates/feedback/comment_list.html:77
 #: templates/feedback/comment_list.html:155
 #: templates/organizations/department_complaint_detail.html:126
 #: templates/organizations/department_complaints.html:69
-#: templates/organizations/department_detail.html:701
-#: templates/organizations/department_detail.html:1308
+#: templates/organizations/department_detail.html:751
+#: templates/organizations/department_detail.html:1358
 #: templates/organizations/department_staff_detail.html:473
 msgid "Classification"
 msgstr "التصنيف"
@@ -2131,10 +2155,10 @@ msgstr "التصنيف"
 msgid "A ticket with this number already exists."
 msgstr "توجد بالفعل تذكرة بهذا الرقم."
 
-#: apps/complaints/models.py:28 apps/complaints/models.py:1758
+#: apps/complaints/models.py:28 apps/complaints/models.py:1813
 #: apps/executive_summary/templates/executive/dashboard.html:99
-#: apps/observations/models.py:46 apps/organizations/ui_views.py:2368
-#: apps/organizations/ui_views.py:2440 apps/px_sources/models.py:276
+#: apps/observations/models.py:46 apps/organizations/ui_views.py:2406
+#: apps/organizations/ui_views.py:2478 apps/px_sources/models.py:276
 #: templates/callcenter/complaint_list.html:93
 #: templates/callcenter/complaint_list.html:139
 #: templates/callcenter/inquiry_list.html:89
@@ -2151,8 +2175,8 @@ msgstr "توجد بالفعل تذكرة بهذا الرقم."
 #: templates/dashboard/observation_report.html:141
 #: templates/dashboard/observation_report.html:173
 #: templates/organizations/department_complaints.html:34
-#: templates/organizations/department_detail.html:453
-#: templates/organizations/department_detail.html:463
+#: templates/organizations/department_detail.html:503
+#: templates/organizations/department_detail.html:513
 #: templates/organizations/department_inquiries.html:33
 #: templates/organizations/department_staff_detail.html:179
 #: templates/organizations/staff_detail.html:207
@@ -2166,17 +2190,16 @@ msgstr "توجد بالفعل تذكرة بهذا الرقم."
 msgid "Open"
 msgstr "مفتوح"
 
-#: apps/complaints/models.py:29 apps/complaints/models.py:889
-#: apps/complaints/models.py:891 apps/complaints/models.py:1759
-#: apps/complaints/models.py:3548 apps/complaints/ui_views.py:4549
-#: apps/complaints/ui_views.py:4550 apps/complaints/ui_views.py:4745
-#: apps/complaints/ui_views.py:4746 apps/complaints/ui_views.py:4747
-#: apps/observations/models.py:47 apps/organizations/ui_views.py:2368
-#: apps/organizations/ui_views.py:2440 apps/organizations/ui_views.py:2510
+#: apps/complaints/models.py:29 apps/complaints/models.py:944
+#: apps/complaints/models.py:946 apps/complaints/models.py:1814
+#: apps/complaints/models.py:3638 apps/complaints/ui_views.py:4794
+#: apps/complaints/ui_views.py:4795 apps/complaints/ui_views.py:4993
+#: apps/complaints/ui_views.py:4994 apps/complaints/ui_views.py:4995
+#: apps/observations/models.py:47 apps/organizations/ui_views.py:2406
+#: apps/organizations/ui_views.py:2478 apps/organizations/ui_views.py:2548
 #: templates/accounts/onboarding/dashboard.html:59
 #: templates/accounts/onboarding/progress_detail.html:153
 #: templates/accounts/onboarding/provisional_list.html:110
-#: templates/actions/action_create.html:86
 #: templates/actions/action_list.html:102
 #: templates/actions/action_list.html:161
 #: templates/callcenter/complaint_list.html:102
@@ -2196,9 +2219,9 @@ msgstr "مفتوح"
 #: templates/dashboard/observation_report.html:174
 #: templates/observations/observation_list.html:132
 #: templates/organizations/department_complaints.html:35
-#: templates/organizations/department_detail.html:454
-#: templates/organizations/department_detail.html:464
-#: templates/organizations/department_detail.html:475
+#: templates/organizations/department_detail.html:504
+#: templates/organizations/department_detail.html:514
+#: templates/organizations/department_detail.html:525
 #: templates/organizations/department_inquiries.html:34
 #: templates/organizations/department_observations.html:35
 #: templates/organizations/department_staff_detail.html:185
@@ -2219,18 +2242,18 @@ msgstr "مفتوح"
 msgid "In Progress"
 msgstr "قيد التنفيذ"
 
-#: apps/complaints/models.py:30 apps/complaints/ui_views.py:167
+#: apps/complaints/models.py:30 apps/complaints/ui_views.py:169
 msgid "Partially Resolved"
 msgstr "محلول جزئياً"
 
-#: apps/complaints/models.py:31 apps/complaints/models.py:896
-#: apps/complaints/models.py:1760 apps/complaints/models.py:3137
-#: apps/complaints/models.py:3549 apps/complaints/ui_views.py:160
-#: apps/complaints/ui_views.py:269 apps/complaints/ui_views.py:4551
-#: apps/complaints/ui_views.py:4748 apps/executive_summary/models.py:194
+#: apps/complaints/models.py:31 apps/complaints/models.py:951
+#: apps/complaints/models.py:1815 apps/complaints/models.py:3227
+#: apps/complaints/models.py:3639 apps/complaints/ui_views.py:162
+#: apps/complaints/ui_views.py:271 apps/complaints/ui_views.py:4796
+#: apps/complaints/ui_views.py:4996 apps/executive_summary/models.py:194
 #: apps/observations/models.py:48 apps/observations/views.py:136
-#: apps/organizations/ui_views.py:2368 apps/organizations/ui_views.py:2440
-#: apps/organizations/ui_views.py:2510 apps/px_sources/models.py:345
+#: apps/organizations/ui_views.py:2406 apps/organizations/ui_views.py:2478
+#: apps/organizations/ui_views.py:2548 apps/px_sources/models.py:345
 #: templates/analytics/kpi_report_weasyprint.html:510
 #: templates/callcenter/complaint_list.html:111
 #: templates/callcenter/complaint_list.html:141
@@ -2252,9 +2275,9 @@ msgstr "محلول جزئياً"
 #: templates/dashboard/observation_report.html:143
 #: templates/dashboard/observation_report.html:175
 #: templates/organizations/department_complaints.html:36
-#: templates/organizations/department_detail.html:455
-#: templates/organizations/department_detail.html:465
-#: templates/organizations/department_detail.html:476
+#: templates/organizations/department_detail.html:505
+#: templates/organizations/department_detail.html:515
+#: templates/organizations/department_detail.html:526
 #: templates/organizations/department_inquiries.html:35
 #: templates/organizations/department_observations.html:36
 #: templates/organizations/department_staff_detail.html:191
@@ -2276,14 +2299,14 @@ msgstr "محلول جزئياً"
 msgid "Resolved"
 msgstr "تم الحل"
 
-#: apps/complaints/models.py:32 apps/complaints/models.py:897
-#: apps/complaints/models.py:1761 apps/complaints/models.py:3550
-#: apps/complaints/ui_views.py:179 apps/complaints/ui_views.py:275
-#: apps/complaints/ui_views.py:4552 apps/complaints/ui_views.py:4749
+#: apps/complaints/models.py:32 apps/complaints/models.py:952
+#: apps/complaints/models.py:1816 apps/complaints/models.py:3640
+#: apps/complaints/ui_views.py:181 apps/complaints/ui_views.py:277
+#: apps/complaints/ui_views.py:4797 apps/complaints/ui_views.py:4997
 #: apps/executive_summary/templates/executive/dashboard.html:101
 #: apps/feedback/models.py:36 apps/observations/models.py:49
-#: apps/observations/views.py:143 apps/organizations/ui_views.py:2368
-#: apps/organizations/ui_views.py:2440 apps/organizations/ui_views.py:2510
+#: apps/observations/views.py:143 apps/organizations/ui_views.py:2406
+#: apps/organizations/ui_views.py:2478 apps/organizations/ui_views.py:2548
 #: apps/px_sources/models.py:278 apps/px_sources/models.py:346
 #: templates/callcenter/complaint_list.html:142
 #: templates/callcenter/inquiry_list.html:138
@@ -2292,10 +2315,10 @@ msgstr "تم الحل"
 #: templates/dashboard/my_dashboard.html:150
 #: templates/dashboard/my_dashboard.html:332
 #: templates/organizations/department_complaints.html:37
-#: templates/organizations/department_detail.html:456
-#: templates/organizations/department_detail.html:466
-#: templates/organizations/department_detail.html:477
-#: templates/organizations/department_detail.html:487
+#: templates/organizations/department_detail.html:506
+#: templates/organizations/department_detail.html:516
+#: templates/organizations/department_detail.html:527
+#: templates/organizations/department_detail.html:537
 #: templates/organizations/department_inquiries.html:36
 #: templates/organizations/department_observations.html:37
 #: templates/organizations/department_staff_detail.html:197
@@ -2313,17 +2336,16 @@ msgstr "تم الحل"
 msgid "Closed"
 msgstr "مغلقة"
 
-#: apps/complaints/models.py:33 apps/complaints/models.py:898
-#: apps/complaints/ui_views.py:186 apps/complaints/ui_views.py:4553
-#: apps/core/models.py:145 templates/actions/action_create.html:88
-#: templates/actions/action_list.html:104
+#: apps/complaints/models.py:33 apps/complaints/models.py:953
+#: apps/complaints/ui_views.py:188 apps/complaints/ui_views.py:4798
+#: apps/core/models.py:145 templates/actions/action_list.html:104
 #: templates/actions/action_list.html:163
 #: templates/journeys/instance_list.html:187
 #: templates/organizations/staff_detail.html:273
 msgid "Cancelled"
 msgstr "ملغى"
 
-#: apps/complaints/models.py:34 apps/complaints/ui_views.py:172
+#: apps/complaints/models.py:34 apps/complaints/ui_views.py:174
 msgid "Pending External"
 msgstr "معلق خارجي"
 
@@ -2331,14 +2353,13 @@ msgstr "معلق خارجي"
 msgid "OVR Pending Approval"
 msgstr "موافقة OVR معلقة"
 
-#: apps/complaints/models.py:41 apps/complaints/models.py:1770
+#: apps/complaints/models.py:41 apps/complaints/models.py:1825
 msgid "Not Contacted"
 msgstr "لم يتم الاتصال"
 
-#: apps/complaints/models.py:42 apps/complaints/models.py:1771
-#: apps/complaints/ui_views.py:131 apps/complaints/ui_views.py:246
-#: apps/px_sources/models.py:344 templates/complaints/complaint_detail.html:811
-#: templates/dashboard/inquiry_report.html:167
+#: apps/complaints/models.py:42 apps/complaints/models.py:1826
+#: apps/complaints/ui_views.py:133 apps/complaints/ui_views.py:248
+#: apps/px_sources/models.py:344 templates/dashboard/inquiry_report.html:167
 #: templates/dashboard/inquiry_report.html:199
 #: templates/px_sources/communication_request_detail.html:66
 #: templates/px_sources/communication_request_detail.html:249
@@ -2357,10 +2378,12 @@ msgstr "تم التواصل، لا رد"
 msgid "Department No Response"
 msgstr "لا رد من القسم"
 
-#: apps/complaints/models.py:50 apps/complaints/ui_views.py:136
-#: apps/observations/views.py:122 templates/actions/action_detail.html:496
+#: apps/complaints/models.py:50 apps/complaints/ui_views.py:138
+#: apps/observations/views.py:122
 #: templates/complaints/adverse_action_list.html:279
-#: templates/complaints/complaint_detail.html:454
+#: templates/complaints/complaint_detail.html:591
+#: templates/complaints/complaint_detail.html:866
+#: templates/complaints/complaint_detail_ds.html:494
 #: templates/complaints/partials/adverse_actions_panel.html:47
 #: templates/complaints/public_complaint_track.html:173
 #: templates/complaints/public_inquiry_track.html:177
@@ -2370,7 +2393,7 @@ msgstr "لا رد من القسم"
 #: templates/dashboard/complaint_quarterly_report.html:111
 #: templates/dashboard/employee_evaluation_charts.html:578
 #: templates/organizations/department_complaint_detail.html:155
-#: templates/organizations/department_detail.html:1313
+#: templates/organizations/department_detail.html:1363
 #: templates/organizations/department_staff_detail.html:478
 msgid "Escalated"
 msgstr "تم التصعيد"
@@ -2400,13 +2423,13 @@ msgid "Patient Withdrawn"
 msgstr "المريض منسحب"
 
 #: apps/complaints/models.py:67 apps/complaints/models.py:89
-#: apps/complaints/models.py:223 apps/complaints/ui_views.py:105
-#: apps/complaints/ui_views.py:227 apps/observations/views.py:106
+#: apps/complaints/models.py:223 apps/complaints/ui_views.py:107
+#: apps/complaints/ui_views.py:229 apps/observations/views.py:106
 #: apps/surveys/forms.py:194 templates/callcenter/complaint_form.html:117
 #: templates/callcenter/complaint_list.html:178
 #: templates/callcenter/inquiry_form.html:134
 #: templates/complaints/partials/resolution_panel.html:26
-#: templates/complaints/partials/resolution_panel.html:168
+#: templates/complaints/partials/resolution_panel.html:297
 #: templates/complaints/patient_complaint_portal.html:49
 #: templates/complaints/patient_complaint_visits.html:65
 #: templates/complaints/public_complaint_form.html:41
@@ -2415,8 +2438,8 @@ msgstr "المريض منسحب"
 #: templates/emails/new_complaint_admin_notification.html:20
 #: templates/journeys/instance_list.html:238
 #: templates/organizations/department_complaints.html:71
-#: templates/organizations/department_detail.html:703
-#: templates/organizations/department_detail.html:1302
+#: templates/organizations/department_detail.html:753
+#: templates/organizations/department_detail.html:1352
 #: templates/organizations/department_manager_review.html:59
 #: templates/organizations/department_staff_detail.html:215
 #: templates/organizations/department_staff_detail.html:467
@@ -2448,7 +2471,7 @@ msgstr "آخر — يرجى التحديد"
 #: templates/complaints/partials/pdf_summary_panel.html:84
 #: templates/core/public_submit.html:295 templates/core/public_track.html:153
 #: templates/organizations/department_complaint_detail.html:49
-#: templates/organizations/department_detail.html:1296
+#: templates/organizations/department_detail.html:1346
 #: templates/organizations/department_staff_detail.html:464
 #: templates/px_sources/communication_request_detail.html:194
 #: templates/surveys/comment_list.html:202
@@ -2464,7 +2487,7 @@ msgstr "شكوى"
 #: templates/appreciation/my_badges.html:11
 #: templates/core/public_submit.html:334
 #: templates/layouts/partials/sidebar.html:222
-#: templates/organizations/department_detail.html:1300
+#: templates/organizations/department_detail.html:1350
 #: templates/organizations/department_staff_detail.html:465
 #: templates/surveys/comment_list.html:206
 msgid "Appreciation"
@@ -2521,12 +2544,13 @@ msgid "Council of Health Insurance"
 msgstr "مجلس التأمين الصحي"
 
 #: apps/complaints/models.py:97 apps/complaints/models.py:226
-#: apps/complaints/models.py:1690 apps/complaints/models.py:2585
-#: apps/complaints/models.py:2648 apps/complaints/models.py:3120
-#: apps/complaints/models.py:3417 apps/feedback/models.py:61
-#: apps/feedback/models.py:435 apps/organizations/models.py:306
-#: apps/organizations/models.py:352 apps/organizations/models.py:560
+#: apps/complaints/models.py:1745 apps/complaints/models.py:2633
+#: apps/complaints/models.py:2696 apps/complaints/models.py:3210
+#: apps/complaints/models.py:3507 apps/feedback/models.py:61
+#: apps/feedback/models.py:435 apps/organizations/models.py:320
+#: apps/organizations/models.py:366 apps/organizations/models.py:574
 #: apps/px_sources/models.py:43 apps/px_sources/models.py:340
+#: templates/actions/action_create.html:89
 #: templates/callcenter/complaint_form.html:119
 #: templates/callcenter/complaint_form.html:191
 #: templates/callcenter/inquiry_form.html:136
@@ -2558,19 +2582,20 @@ msgstr "المجال"
 #: templates/accounts/acknowledgements/checklist_list.html:129
 #: templates/accounts/onboarding/checklist_list.html:237
 #: templates/accounts/onboarding/content_list.html:193
-#: templates/actions/action_detail.html:153
+#: templates/actions/action_create.html:81
+#: templates/actions/action_detail.html:143
 #: templates/analytics/kpi_list.html:77
 #: templates/analytics/kpi_report_weasyprint.html:449
-#: templates/appreciation/appreciation_detail.html:301
+#: templates/appreciation/appreciation_detail.html:307
 #: templates/appreciation/appreciation_list.html:193
 #: templates/callcenter/complaint_form.html:182
 #: templates/callcenter/complaint_list.html:180
 #: templates/callcenter/inquiry_form.html:175
 #: templates/callcenter/inquiry_list.html:142
 #: templates/callcenter/inquiry_list.html:177
-#: templates/complaints/complaint_detail.html:366
+#: templates/complaints/complaint_detail.html:493
+#: templates/complaints/complaint_detail_ds.html:406
 #: templates/complaints/complaint_form.html:679
-#: templates/complaints/complaint_pdf.html:546
 #: templates/complaints/complaint_threshold_list.html:257
 #: templates/complaints/inquiry_list.html:151
 #: templates/complaints/inquiry_list.html:192
@@ -2589,20 +2614,20 @@ msgstr "المجال"
 #: templates/emails/new_appreciation_notification.html:20
 #: templates/emails/new_inquiry_notification.html:18
 #: templates/emails/new_suggestion_notification.html:18
-#: templates/feedback/feedback_detail.html:90
-#: templates/feedback/feedback_detail.html:226
+#: templates/feedback/feedback_detail.html:93
+#: templates/feedback/feedback_detail.html:229
 #: templates/feedback/feedback_list.html:171
 #: templates/feedback/feedback_list.html:209
 #: templates/observations/convert_to_action.html:71
-#: templates/observations/observation_detail.html:145
+#: templates/observations/observation_detail.html:152
 #: templates/observations/observation_list.html:205
 #: templates/observations/observation_list.html:299
 #: templates/observations/public_new.html:114
 #: templates/observations/public_success.html:126
 #: templates/observations/public_track.html:192
-#: templates/organizations/department_detail.html:895
-#: templates/organizations/department_detail.html:950
-#: templates/organizations/department_detail.html:1317
+#: templates/organizations/department_detail.html:945
+#: templates/organizations/department_detail.html:1000
+#: templates/organizations/department_detail.html:1367
 #: templates/organizations/department_form.html:104
 #: templates/organizations/department_inquiry_detail.html:100
 #: templates/organizations/department_list.html:141
@@ -2649,15 +2674,19 @@ msgstr "قريب"
 msgid "Friend"
 msgstr "صديق"
 
-#: apps/complaints/models.py:581 templates/complaints/inquiry_detail.html:577
-#: templates/complaints/partials/resolution_panel.html:92
+#: apps/complaints/models.py:229
+msgid "Complinant"
+msgstr "المشتكي"
+
+#: apps/complaints/models.py:581 apps/complaints/ui_views.py:1476
+#: templates/complaints/partials/resolution_panel.html:131
+#: templates/complaints/public_complaint_track.html:322
 #: templates/core/public_track.html:279
-#: templates/observations/observation_detail.html:728
 msgid "Satisfied"
 msgstr "راضٍ"
 
-#: apps/complaints/models.py:582 apps/feedback/models.py:68
-#: templates/ai_engine/analyze_text.html:105
+#: apps/complaints/models.py:582 apps/complaints/ui_views.py:1476
+#: apps/feedback/models.py:68 templates/ai_engine/analyze_text.html:105
 #: templates/ai_engine/sentiment_dashboard.html:48
 #: templates/ai_engine/sentiment_dashboard.html:90
 #: templates/ai_engine/sentiment_dashboard.html:255
@@ -2666,11 +2695,10 @@ msgstr "راضٍ"
 #: templates/ai_engine/sentiment_list.html:230
 #: templates/ai_engine/tags/sentiment_badge.html:10
 #: templates/ai_engine/tags/sentiment_card.html:14
-#: templates/complaints/inquiry_detail.html:582
-#: templates/complaints/partials/resolution_panel.html:98
+#: templates/complaints/partials/resolution_panel.html:137
+#: templates/complaints/public_complaint_track.html:317
 #: templates/core/public_track.html:283
 #: templates/feedback/feedback_list.html:184
-#: templates/observations/observation_detail.html:733
 #: templates/physicians/physician_detail.html:502
 #: templates/physicians/ratings_list.html:255
 #: templates/social/comment_detail.html:139
@@ -2687,38 +2715,38 @@ msgstr "راضٍ"
 msgid "Neutral"
 msgstr "محايد"
 
-#: apps/complaints/models.py:583 templates/complaints/inquiry_detail.html:587
-#: templates/complaints/partials/resolution_panel.html:104
+#: apps/complaints/models.py:583 apps/complaints/ui_views.py:1477
+#: templates/complaints/partials/resolution_panel.html:143
+#: templates/complaints/public_complaint_track.html:312
 #: templates/core/public_track.html:287
-#: templates/observations/observation_detail.html:738
 msgid "Dissatisfied"
 msgstr "غير راضٍ"
 
-#: apps/complaints/models.py:584 templates/complaints/complaint_detail.html:98
-#: templates/complaints/complaint_detail.html:817
-#: templates/complaints/partials/resolution_panel.html:110
+#: apps/complaints/models.py:584 apps/complaints/ui_views.py:1477
+#: templates/complaints/partials/resolution_panel.html:119
+#: templates/complaints/partials/resolution_panel.html:149
 #: templates/dashboard/inquiry_report.html:165
 #: templates/dashboard/inquiry_report.html:197
 msgid "No Response"
 msgstr "لا رد"
 
-#: apps/complaints/models.py:888 apps/complaints/models.py:906
-#: apps/complaints/ui_views.py:4548 apps/complaints/ui_views.py:4744
-#: apps/complaints/ui_views.py:4751 templates/appreciation/leaderboard.html:148
+#: apps/complaints/models.py:943 apps/complaints/models.py:961
+#: apps/complaints/ui_views.py:4793 apps/complaints/ui_views.py:4992
+#: apps/complaints/ui_views.py:4999 templates/appreciation/leaderboard.html:148
 #: templates/complaints/government_ticket_list.html:145
-#: templates/complaints/inquiry_detail.html:202
-#: templates/observations/observation_detail.html:221
+#: templates/complaints/inquiry_detail.html:209
+#: templates/observations/observation_detail.html:228
 msgid "Received"
 msgstr "المستلمة"
 
-#: apps/complaints/models.py:1686 apps/feedback/models.py:399
+#: apps/complaints/models.py:1741 apps/feedback/models.py:399
 #: templates/callcenter/inquiry_form.html:178
 #: templates/callcenter/inquiry_list.html:145
 #: templates/integrations/survey_mapping_settings.html:160
 msgid "Appointment"
 msgstr "موعد"
 
-#: apps/complaints/models.py:1687 apps/feedback/models.py:430
+#: apps/complaints/models.py:1742 apps/feedback/models.py:430
 #: templates/callcenter/complaint_form.html:189
 #: templates/callcenter/inquiry_form.html:179
 #: templates/callcenter/inquiry_list.html:146
@@ -2728,7 +2756,7 @@ msgstr "موعد"
 msgid "Billing"
 msgstr "الفوترة"
 
-#: apps/complaints/models.py:1688 templates/callcenter/inquiry_form.html:180
+#: apps/complaints/models.py:1743 templates/callcenter/inquiry_form.html:180
 #: templates/callcenter/inquiry_list.html:147
 #: templates/complaints/inquiry_list.html:157
 #: templates/complaints/public_inquiry_form.html:119
@@ -2736,64 +2764,66 @@ msgstr "الفوترة"
 msgid "Medical Records"
 msgstr "السجلات الطبية"
 
-#: apps/complaints/models.py:1689 templates/callcenter/inquiry_form.html:181
+#: apps/complaints/models.py:1744 templates/callcenter/inquiry_form.html:181
 msgid "General Information"
 msgstr "معلومات عامة"
 
-#: apps/complaints/models.py:1772
+#: apps/complaints/models.py:1827
 msgid "Contacted - No Response"
 msgstr "تم الاتصال - لا رد"
 
-#: apps/complaints/models.py:1932 apps/complaints/models.py:2383
-#: apps/complaints/models.py:2743 templates/complaints/complaint_pdf.html:623
-#: templates/complaints/inquiry_detail.html:281
-#: templates/complaints/partials/departments_panel.html:70
+#: apps/complaints/models.py:1980 apps/complaints/models.py:2431
+#: apps/complaints/models.py:2791 templates/complaints/inquiry_detail.html:288
+#: templates/complaints/partials/departments_panel.html:75
 #: templates/feedback/feedback_list.html:118
-#: templates/observations/observation_detail.html:302
+#: templates/observations/observation_detail.html:309
 msgid "Pending Review"
 msgstr "بانتظار المراجعة"
 
-#: apps/complaints/models.py:1933 apps/complaints/models.py:2384
-#: apps/complaints/models.py:2744 templates/complaints/complaint_pdf.html:619
-#: templates/complaints/inquiry_detail.html:293
+#: apps/complaints/models.py:1981 apps/complaints/models.py:2432
+#: apps/complaints/models.py:2792 templates/complaints/inquiry_detail.html:300
 #: templates/complaints/partials/explanation_panel.html:188
-#: templates/observations/observation_detail.html:314
+#: templates/observations/observation_detail.html:321
 msgid "Acceptable"
 msgstr "مقبول"
 
-#: apps/complaints/models.py:1934 apps/complaints/models.py:2385
-#: apps/complaints/models.py:2745 templates/complaints/complaint_pdf.html:621
-#: templates/complaints/inquiry_detail.html:278
-#: templates/complaints/inquiry_detail.html:300
+#: apps/complaints/models.py:1982 apps/complaints/models.py:2433
+#: apps/complaints/models.py:2793 templates/complaints/inquiry_detail.html:285
+#: templates/complaints/inquiry_detail.html:307
 #: templates/complaints/partials/explanation_panel.html:191
-#: templates/observations/observation_detail.html:299
-#: templates/observations/observation_detail.html:321
+#: templates/observations/observation_detail.html:306
+#: templates/observations/observation_detail.html:328
 msgid "Not Acceptable"
 msgstr "غير مقبول"
 
-#: apps/complaints/models.py:2242
+#: apps/complaints/models.py:2290
 msgid "Status Change"
 msgstr "تغيير الحالة"
 
-#: apps/complaints/models.py:2243
+#: apps/complaints/models.py:2291
 #: templates/complaints/government_ticket_form.html:215
-#: templates/observations/observation_detail.html:610
+#: templates/observations/observation_detail.html:617
 msgid "Assignment"
 msgstr "التعيين"
 
-#: apps/complaints/models.py:2244
-#: templates/complaints/complaint_detail.html:912
-#: templates/complaints/complaint_detail.html:1144
-#: templates/observations/observation_detail.html:696
+#: apps/complaints/models.py:2292
+#: templates/complaints/complaint_detail.html:1027
+#: templates/complaints/complaint_detail.html:1255
+#: templates/complaints/complaint_detail_ds.html:916
+#: templates/complaints/complaint_detail_ds.html:1148
+#: templates/observations/observation_detail.html:703
 #: templates/rca/rca_detail.html:528
 msgid "Note"
 msgstr "ملاحظة"
 
-#: apps/complaints/models.py:2245
-#: templates/complaints/complaint_detail.html:202
+#: apps/complaints/models.py:2293
+#: templates/complaints/complaint_detail.html:206
+#: templates/complaints/complaint_detail_ds.html:193
 #: templates/complaints/explanation_form.html:8
-#: templates/complaints/inquiry_detail.html:354
+#: templates/complaints/inquiry_detail.html:361
 #: templates/complaints/partials/explanation_panel.html:50
+#: templates/complaints/partials/workflow_timeline.html:114
+#: templates/complaints/partials/workflow_timeline.html:176
 #: templates/complaints/public_inquiry_track.html:228
 #: templates/core/public_track.html:269
 #: templates/observations/public_track.html:213
@@ -2801,20 +2831,22 @@ msgstr "ملاحظة"
 msgid "Response"
 msgstr "الرد"
 
-#: apps/complaints/models.py:2246 apps/executive_summary/models.py:282
+#: apps/complaints/models.py:2294 apps/executive_summary/models.py:282
 #: apps/feedback/models.py:55 templates/callcenter/complaint_form.html:190
 #: templates/core/public_submit.html:483
 #: templates/layouts/source_user_base.html:197
-#: templates/observations/observation_detail.html:627
+#: templates/observations/observation_detail.html:634
 #: templates/px_sources/source_user_suggestion_list.html:118
 msgid "Communication"
 msgstr "التواصل"
 
-#: apps/complaints/models.py:2247
+#: apps/complaints/models.py:2295
 #: templates/complaints/inquiry_department_response.html:4
 #: templates/complaints/inquiry_department_response.html:13
 #: templates/complaints/inquiry_response_form_token.html:15
 #: templates/complaints/partials/pdf_summary_panel.html:88
+#: templates/complaints/partials/workflow_timeline.html:48
+#: templates/complaints/partials/workflow_timeline.html:50
 #: templates/complaints/public_complaint_track.html:226
 #: templates/observations/observation_department_response.html:4
 #: templates/observations/observation_department_response.html:13
@@ -2824,352 +2856,392 @@ msgstr "التواصل"
 msgid "Department Response"
 msgstr "رد القسم"
 
-#: apps/complaints/models.py:2248
+#: apps/complaints/models.py:2296
 msgid "Sent to Department"
 msgstr "تم الإرسال إلى القسم"
 
-#: apps/complaints/models.py:2249 apps/complaints/ui_views.py:242
+#: apps/complaints/models.py:2297 apps/complaints/ui_views.py:244
 msgid "Transferred to Department"
 msgstr "تم التحويل إلى القسم"
 
-#: apps/complaints/models.py:2332 apps/complaints/models.py:2497
+#: apps/complaints/models.py:2380 apps/complaints/models.py:2545
 msgid "Email Link"
 msgstr "رابط البريد الإلكتروني"
 
-#: apps/complaints/models.py:2333 apps/complaints/models.py:2498
-#: templates/complaints/complaint_pdf.html:613
+#: apps/complaints/models.py:2381 apps/complaints/models.py:2546
 msgid "Direct Entry"
 msgstr "إدخال مباشر"
 
-#: apps/complaints/models.py:2583
+#: apps/complaints/models.py:2631
 msgid "In Person"
 msgstr "شخصياً"
 
-#: apps/complaints/models.py:2645
+#: apps/complaints/models.py:2693
 msgid "Management Intervention"
 msgstr "التدخل الإداري"
 
-#: apps/complaints/models.py:2646
+#: apps/complaints/models.py:2694
 msgid "PR Follow-up"
 msgstr "متابعة العلاقات العامة"
 
-#: apps/complaints/models.py:2647
+#: apps/complaints/models.py:2695
 msgid "Department Review"
 msgstr "مراجعة القسم"
 
-#: apps/complaints/models.py:2689
+#: apps/complaints/models.py:2737
 msgid "Primary Department"
 msgstr "القسم الرئيسي"
 
-#: apps/complaints/models.py:2690
+#: apps/complaints/models.py:2738
 msgid "Secondary/Supporting"
 msgstr "ثانوي/مساند"
 
-#: apps/complaints/models.py:2691
+#: apps/complaints/models.py:2739
 msgid "Coordination Only"
 msgstr "التنسيق فقط"
 
-#: apps/complaints/models.py:2692
+#: apps/complaints/models.py:2740
 msgid "Investigating"
 msgstr "جاري التحقيق"
 
-#: apps/complaints/models.py:2777
+#: apps/complaints/models.py:2825
 #: templates/complaints/partials/explanation_panel.html:28
 #: templates/complaints/partials/explanation_panel.html:154
 #: templates/organizations/department_complaints.html:142
 msgid "Pending Manager Review"
 msgstr "قيد مراجعة المدير"
 
-#: apps/complaints/models.py:2778
+#: apps/complaints/models.py:2826
 msgid "Manager Approved"
 msgstr "تمت الموافقة من قبل المدير"
 
-#: apps/complaints/models.py:2779
+#: apps/complaints/models.py:2827
 msgid "Manager Rejected"
 msgstr "تم الرفض من قبل المدير"
 
 #: apps/complaints/models.py:2846
+#: templates/accounts/simple_acknowledgements/admin_signatures.html:131
+#: templates/accounts/simple_acknowledgements/list.html:153
+#: templates/appreciation/appreciation_detail.html:176
+#: templates/appreciation/appreciation_list.html:114
+#: templates/appreciation/appreciation_list.html:172
+#: templates/appreciation/leaderboard.html:149
+#: templates/complaints/complaint_detail.html:701
+#: templates/complaints/complaint_detail.html:703
+#: templates/complaints/complaint_detail_ds.html:604
+#: templates/complaints/complaint_detail_ds.html:606
+#: templates/organizations/department_detail.html:546
+#: templates/organizations/department_detail.html:1004
+#: templates/organizations/department_detail.html:1375
+#: templates/organizations/department_staff_detail.html:489
+#: templates/simulator/log_list.html:229
+#: templates/surveys/instance_detail.html:427
+#: templates/surveys/instance_list.html:92
+#: templates/surveys/instance_list.html:138
+msgid "Sent"
+msgstr "المرسلة"
+
+#: apps/complaints/models.py:2847
+#: templates/complaints/complaint_detail.html:717
+#: templates/complaints/complaint_detail_ds.html:620
+#: templates/complaints/inquiry_detail.html:282
+#: templates/complaints/partials/departments_panel.html:77
+#: templates/complaints/partials/explanation_panel.html:40
+#: templates/observations/observation_detail.html:303
+msgid "Accepted"
+msgstr "مقبول"
+
+#: apps/complaints/models.py:2848 apps/complaints/models.py:3827
+#: apps/executive_summary/models.py:298
+#: templates/complaints/complaint_detail.html:718
+#: templates/complaints/complaint_detail_ds.html:621
+#: templates/complaints/partials/departments_panel.html:73
+#: templates/complaints/partials/departments_panel.html:79
+msgid "Rejected"
+msgstr "مرفوض"
+
+#: apps/complaints/models.py:2936
 msgid "Accused/Involved"
 msgstr "متهم/متورط"
 
-#: apps/complaints/models.py:2847
+#: apps/complaints/models.py:2937
 msgid "Witness"
 msgstr "شاهد"
 
-#: apps/complaints/models.py:2848
+#: apps/complaints/models.py:2938
 msgid "Responsible for Resolution"
 msgstr "مسؤول عن الحل"
 
-#: apps/complaints/models.py:2849
+#: apps/complaints/models.py:2939
 msgid "Investigator"
 msgstr "المحقق"
 
-#: apps/complaints/models.py:2850
+#: apps/complaints/models.py:2940
 msgid "Support Staff"
 msgstr "طاقم الدعم"
 
-#: apps/complaints/models.py:3111
+#: apps/complaints/models.py:3201
 msgid "Refused Service"
 msgstr "رفض الخدمة"
 
-#: apps/complaints/models.py:3112
+#: apps/complaints/models.py:3202
 msgid "Delayed Treatment"
 msgstr "تأخير العلاج"
 
-#: apps/complaints/models.py:3113
+#: apps/complaints/models.py:3203
 msgid "Verbal Abuse / Hostility"
 msgstr "إساءة لفظية / عدائية"
 
-#: apps/complaints/models.py:3114
+#: apps/complaints/models.py:3204
 msgid "Increased Wait Time"
 msgstr "زيادة وقت الانتظار"
 
-#: apps/complaints/models.py:3115
+#: apps/complaints/models.py:3205
 msgid "Unnecessary Procedure"
 msgstr "إجراء غير ضروري"
 
-#: apps/complaints/models.py:3116
+#: apps/complaints/models.py:3206
 msgid "Dismissed from Care"
 msgstr "فصل من الرعاية"
 
-#: apps/complaints/models.py:3117
+#: apps/complaints/models.py:3207
 msgid "Poor Treatment Quality"
 msgstr "جودة العلاج رديئة"
 
-#: apps/complaints/models.py:3118
+#: apps/complaints/models.py:3208
 msgid "Discrimination"
 msgstr "التمييز"
 
-#: apps/complaints/models.py:3119
+#: apps/complaints/models.py:3209
 msgid "Retaliation"
 msgstr "الانتقام"
 
-#: apps/complaints/models.py:3125
+#: apps/complaints/models.py:3215
 msgid "Low - Minor inconvenience"
 msgstr "منخفض - إزعاج طفيف"
 
-#: apps/complaints/models.py:3126
+#: apps/complaints/models.py:3216
 msgid "Medium - Moderate impact"
 msgstr "متوسط - تأثير متوسط"
 
-#: apps/complaints/models.py:3127
+#: apps/complaints/models.py:3217
 msgid "High - Significant harm"
 msgstr "عالٍ - ضرر كبير"
 
-#: apps/complaints/models.py:3128
+#: apps/complaints/models.py:3218
 msgid "Critical - Severe harm / Life-threatening"
 msgstr "حرج - ضرر شديد / مهدد للحياة"
 
-#: apps/complaints/models.py:3133
+#: apps/complaints/models.py:3223
 msgid "Reported - Awaiting Review"
 msgstr "تم الإبلاغ - بانتظار المراجعة"
 
-#: apps/complaints/models.py:3134
+#: apps/complaints/models.py:3224
 msgid "Under Investigation"
 msgstr "قيد التحقيق"
 
-#: apps/complaints/models.py:3135
+#: apps/complaints/models.py:3225
 msgid "Verified"
 msgstr "تم التحقق"
 
-#: apps/complaints/models.py:3136
+#: apps/complaints/models.py:3226
 msgid "Unfounded"
 msgstr "غير مستند"
 
-#: apps/complaints/models.py:3144
+#: apps/complaints/models.py:3234
 msgid "The complaint this adverse action is related to"
 msgstr "الشـكوى التي تتعلق بهذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3149
+#: apps/complaints/models.py:3239
 msgid "Type of adverse action"
 msgstr "نوع الإجراء السلبي"
 
-#: apps/complaints/models.py:3156
+#: apps/complaints/models.py:3246
 msgid "Severity level of the adverse action"
 msgstr "مستوى شدة الإجراء السلبي"
 
-#: apps/complaints/models.py:3159
+#: apps/complaints/models.py:3249
 msgid "Detailed description of what happened to the patient"
 msgstr "وصف مفصل لما حدث للمريض"
 
-#: apps/complaints/models.py:3162
+#: apps/complaints/models.py:3252
 msgid "Date and time when the adverse action occurred"
 msgstr "تاريخ ووقت حدوث الحادث الضائر"
 
-#: apps/complaints/models.py:3166
+#: apps/complaints/models.py:3256
 msgid "Location where the incident occurred (e.g., Emergency Room, Clinic B)"
 msgstr "الموقع الذي وقع فيه الحادث (مثلاً، غرفة الطوارئ، عيادة ب)"
 
-#: apps/complaints/models.py:3174
+#: apps/complaints/models.py:3264
 msgid "Staff members involved in the adverse action"
 msgstr "العاملون المتورطون في الإجراء السلبي"
 
-#: apps/complaints/models.py:3179
+#: apps/complaints/models.py:3269
 msgid ""
 "Description of the impact on the patient (physical, emotional, financial)"
 msgstr "وصف تأثير الإجراء على المريض (الجسدي، العاطفي، المالي)"
 
-#: apps/complaints/models.py:3187
+#: apps/complaints/models.py:3277
 msgid "Current status of the adverse action report"
 msgstr "الحالة الحالية لتقرير الإجراء السلبي"
 
-#: apps/complaints/models.py:3196
+#: apps/complaints/models.py:3286
 msgid "User who reported this adverse action"
 msgstr "المستخدم الذي أبلغ عن هذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3200
+#: apps/complaints/models.py:3290
 msgid "Notes from the investigation"
 msgstr "ملاحظات التحقيق"
 
-#: apps/complaints/models.py:3208
+#: apps/complaints/models.py:3298
 msgid "User who investigated this adverse action"
 msgstr "المستخدم الذي تحققمن هذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3211
+#: apps/complaints/models.py:3301
 msgid "When the investigation was completed"
 msgstr "متى تم الانتهاء من التحقيق"
 
-#: apps/complaints/models.py:3214
+#: apps/complaints/models.py:3304
 msgid "How the adverse action was resolved"
 msgstr "كيف تم حل هذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3222
+#: apps/complaints/models.py:3312
 msgid "User who resolved this adverse action"
 msgstr "المستخدم الذي حل هذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3225
+#: apps/complaints/models.py:3315
 msgid "When the adverse action was resolved"
 msgstr "متى تم حل هذا الإجراء السلبي"
 
-#: apps/complaints/models.py:3229
+#: apps/complaints/models.py:3319
 msgid "Whether this adverse action has been escalated to management"
 msgstr "هل تم رفع هذا الإجراء السلبي إلى الإدارة؟"
 
-#: apps/complaints/models.py:3232
+#: apps/complaints/models.py:3322
 msgid "When the adverse action was escalated"
 msgstr "متى تم رفع الإجراء السلبي"
 
-#: apps/complaints/models.py:3236
+#: apps/complaints/models.py:3326
 msgid "Complaint Adverse Action"
 msgstr "إجراء مضاد للشكاوى"
 
-#: apps/complaints/models.py:3237
+#: apps/complaints/models.py:3327
 msgid "Complaint Adverse Actions"
 msgstr "إجراءات مضادة للشكاوى"
 
-#: apps/complaints/models.py:3276
+#: apps/complaints/models.py:3366
 msgid "Attachment file (image, document, audio recording, etc.)"
 msgstr "ملف مرفق (صورة، مستند، تسجيل صوتي، إلخ)"
 
-#: apps/complaints/models.py:3281
+#: apps/complaints/models.py:3371
 msgid "File size in bytes"
 msgstr "حجم الملف بالبايت"
 
-#: apps/complaints/models.py:3283
+#: apps/complaints/models.py:3373
 msgid "Description of what this attachment shows"
 msgstr "وصف لما يظهره هذا المرفق"
 
-#: apps/complaints/models.py:3291
+#: apps/complaints/models.py:3381
 msgid "Adverse Action Attachment"
 msgstr "مرفق الإجراء المضاد"
 
-#: apps/complaints/models.py:3292
+#: apps/complaints/models.py:3382
 msgid "Adverse Action Attachments"
 msgstr "مرفقات الإجراء المضاد"
 
-#: apps/complaints/models.py:3315
+#: apps/complaints/models.py:3405
 msgid "Hospital this template belongs to"
 msgstr "المستشفى الذي ينتمي إليه هذا القالب"
 
-#: apps/complaints/models.py:3318
+#: apps/complaints/models.py:3408
 msgid "Template name (e.g., 'Long Wait Time', 'Rude Staff')"
 msgstr "اسم القالب(على سبيل المثال، 'وقت الانتظار الطويل'، 'موظف غير مهذب')"
 
-#: apps/complaints/models.py:3319
+#: apps/complaints/models.py:3409
 msgid "Default description template with placeholders"
 msgstr "قالب الوصف الافتراضي مع القيم الفارغة"
 
-#: apps/complaints/models.py:3328
+#: apps/complaints/models.py:3418
 msgid "Default category for this template"
 msgstr "الفئة الافتراضية لهذا القالب"
 
-#: apps/complaints/models.py:3336
+#: apps/complaints/models.py:3426
 msgid "Default severity level"
 msgstr "مستوى الشدة الافتراضي"
 
-#: apps/complaints/models.py:3342
+#: apps/complaints/models.py:3432
 msgid "Default priority level"
 msgstr "مستوى الأولوية الافتراضي"
 
-#: apps/complaints/models.py:3352
+#: apps/complaints/models.py:3442
 msgid "Auto-assign to this department when template is used"
 msgstr "تخصيص تلقائي لهذا القسم عند استخدام القالب"
 
-#: apps/complaints/models.py:3357
+#: apps/complaints/models.py:3447
 msgid "Number of times this template has been used"
 msgstr "عدد المرات التي تم فيها استخدام هذا القالب"
 
-#: apps/complaints/models.py:3363
+#: apps/complaints/models.py:3453
 msgid "List of placeholder names used in description"
 msgstr "قائمة أسماءالمتغيرات الوهمية المستخدمة في الوصف"
 
-#: apps/complaints/models.py:3367
+#: apps/complaints/models.py:3457
 msgid "Whether this template is available for selection"
 msgstr "هل هذا القالب متاح للاختيار"
 
-#: apps/complaints/models.py:3372
+#: apps/complaints/models.py:3462
 msgid "Complaint Template"
 msgstr "قالب الشكوى"
 
-#: apps/complaints/models.py:3373
+#: apps/complaints/models.py:3463
 #: templates/complaints/templates/template_list.html:4
 #: templates/complaints/templates/template_list.html:156
 msgid "Complaint Templates"
 msgstr "قالب الشكاوى"
 
-#: apps/complaints/models.py:3412
+#: apps/complaints/models.py:3502
 msgid "Phone Call"
 msgstr "مكالمة هاتفية"
 
-#: apps/complaints/models.py:3415
+#: apps/complaints/models.py:3505
 msgid "Meeting"
 msgstr "اجتماع"
 
-#: apps/complaints/models.py:3416
+#: apps/complaints/models.py:3506
 msgid "Letter"
 msgstr "رسالة"
 
-#: apps/complaints/models.py:3429
+#: apps/complaints/models.py:3519
 msgid "Related complaint"
 msgstr "شكوى ذات صلة"
 
-#: apps/complaints/models.py:3434
+#: apps/complaints/models.py:3524
 msgid "Type of communication"
 msgstr "نوع التواصل"
 
-#: apps/complaints/models.py:3440
+#: apps/complaints/models.py:3530
 #: templates/callcenter/call_records_list.html:99
 #: templates/callcenter/call_records_list.html:163
 #: templates/callcenter/call_records_list.html:247
 msgid "Inbound"
 msgstr "الوارد"
 
-#: apps/complaints/models.py:3441
+#: apps/complaints/models.py:3531
 #: templates/callcenter/call_records_list.html:111
 #: templates/callcenter/call_records_list.html:164
 #: templates/callcenter/call_records_list.html:252
 msgid "Outbound"
 msgstr "الخارجي"
 
-#: apps/complaints/models.py:3447
+#: apps/complaints/models.py:3537
 msgid "Name of person contacted"
 msgstr "اسم الشخص الذي تم التواصل معه"
 
-#: apps/complaints/models.py:3449
+#: apps/complaints/models.py:3539
 msgid "Role/relation (e.g., Complainant, Patient, Staff)"
 msgstr "الدور/العلاقة (مثلاً: المُشتكِي، المريض، الموظف)"
 
-#: apps/complaints/models.py:3451 templates/callcenter/complaint_form.html:111
+#: apps/complaints/models.py:3541 templates/callcenter/complaint_form.html:111
 #: templates/callcenter/inquiry_form.html:122
 #: templates/organizations/department_form.html:138
 #: templates/px_sources/source_detail.html:637
@@ -3178,114 +3250,109 @@ msgstr "الدور/العلاقة (مثلاً: المُشتكِي، المريض
 msgid "Phone number"
 msgstr "رقم الهاتف"
 
-#: apps/complaints/models.py:3452 templates/callcenter/inquiry_form.html:127
+#: apps/complaints/models.py:3542 templates/callcenter/inquiry_form.html:127
 #: templates/organizations/department_form.html:143
 #: templates/px_sources/source_detail.html:644
 msgid "Email address"
 msgstr "عنوان البريد الإلكتروني"
 
-#: apps/complaints/models.py:3455
+#: apps/complaints/models.py:3545
 msgid "Subject/summary of communication"
 msgstr "موضوع/ملخص التواصل"
 
-#: apps/complaints/models.py:3456
+#: apps/complaints/models.py:3546
 msgid "Details of what was discussed"
 msgstr "تفاصيل ما تم مناقشته"
 
-#: apps/complaints/models.py:3459
+#: apps/complaints/models.py:3549
 msgid "Whether this communication requires follow-up"
 msgstr "هل يتطلب هذا التواصل متابعة"
 
-#: apps/complaints/models.py:3460
+#: apps/complaints/models.py:3550
 msgid "Date when follow-up is needed"
 msgstr "تاريخ المتابعة المطلوبة"
 
-#: apps/complaints/models.py:3461
+#: apps/complaints/models.py:3551
 msgid "Notes from follow-up"
 msgstr "ملاحظات من المتابعة"
 
-#: apps/complaints/models.py:3468
+#: apps/complaints/models.py:3558
 msgid "Attached document (email export, letter, etc.)"
 msgstr "الوثيقة المرفقة (تصدير البريد الإلكتروني، رسالة، إلخ)"
 
-#: apps/complaints/models.py:3477
+#: apps/complaints/models.py:3567
 msgid "User who logged this communication"
 msgstr "المستخدم الذي سجل هذه المراسلة"
 
-#: apps/complaints/models.py:3482
+#: apps/complaints/models.py:3572
 msgid "Complaint Communication"
 msgstr "الاتصال بشكاوى المرضى"
 
-#: apps/complaints/models.py:3483
+#: apps/complaints/models.py:3573
 msgid "Complaint Communications"
 msgstr "الاتصال بشكاوى المرضى"
 
-#: apps/complaints/models.py:3558
+#: apps/complaints/models.py:3648
 msgid "Government source (MOH, CCHI, etc.)"
 msgstr "مصدر حكومي (وزارة الصحة، مجلس الضمان الصحي، إلخ)"
 
-#: apps/complaints/models.py:3563
+#: apps/complaints/models.py:3653
 msgid "Ticket number from source system (e.g., B2022807)"
 msgstr "رقم التذكرة من النظام المصدر (مثل: B2022807)"
 
-#: apps/complaints/models.py:3626
+#: apps/complaints/models.py:3716
 msgid "Date/time the ticket was received from source"
 msgstr "تاريخ/وقت استلام التذكرة من المصدر"
 
-#: apps/complaints/models.py:3653
+#: apps/complaints/models.py:3743
 #: templates/complaints/government_ticket_detail.html:4
 #: templates/complaints/government_ticket_detail.html:86
 msgid "Government Ticket"
 msgstr "تذكرة حكومية"
 
-#: apps/complaints/models.py:3654
+#: apps/complaints/models.py:3744
 #: templates/complaints/government_ticket_list.html:4
 #: templates/layouts/partials/sidebar.html:527
 msgid "Government Tickets"
 msgstr "تذاكر حكومية"
 
-#: apps/complaints/models.py:3661
+#: apps/complaints/models.py:3751
 msgid "Short Text"
 msgstr "نص قصير"
 
-#: apps/complaints/models.py:3662
+#: apps/complaints/models.py:3752
 msgid "Long Text"
 msgstr "نص طويل"
 
-#: apps/complaints/models.py:3663
+#: apps/complaints/models.py:3753
 msgid "Yes / No"
 msgstr "نعم / لا"
 
-#: apps/complaints/models.py:3664
+#: apps/complaints/models.py:3754
 msgid "Rating (1-5)"
 msgstr "التقييم (1-5)"
 
-#: apps/complaints/models.py:3665
+#: apps/complaints/models.py:3755
 msgid "Multiple Choice"
 msgstr "اختيار من متعدد"
 
-#: apps/complaints/models.py:3736 apps/executive_summary/models.py:296
-#: templates/complaints/partials/departments_panel.html:76
+#: apps/complaints/models.py:3826 apps/executive_summary/models.py:296
+#: templates/complaints/partials/departments_panel.html:81
 #: templates/rca/rca_list.html:133 templates/rca/rca_list.html:163
 msgid "Approved"
 msgstr "معتمد"
 
-#: apps/complaints/models.py:3737 apps/executive_summary/models.py:298
-#: templates/complaints/complaint_detail.html:576
-#: templates/complaints/partials/departments_panel.html:68
-#: templates/complaints/partials/departments_panel.html:74
-msgid "Rejected"
-msgstr "مرفوض"
-
-#: apps/complaints/ui_views.py:106 apps/complaints/ui_views.py:228
+#: apps/complaints/ui_views.py:108 apps/complaints/ui_views.py:230
 #: apps/observations/views.py:107
 #: templates/accounts/onboarding/checklist_list.html:109
-#: templates/actions/action_detail.html:189
+#: templates/actions/action_detail.html:162
 #: templates/ai_engine/sentiment_detail.html:171
 #: templates/callcenter/complaint_list.html:183
 #: templates/callcenter/inquiry_list.html:179
-#: templates/complaints/complaint_detail.html:165
-#: templates/complaints/complaint_detail.html:406
+#: templates/complaints/complaint_detail.html:156
+#: templates/complaints/complaint_detail.html:533
+#: templates/complaints/complaint_detail_ds.html:156
+#: templates/complaints/complaint_detail_ds.html:446
 #: templates/complaints/government_ticket_detail.html:194
 #: templates/complaints/inquiry_list.html:195
 #: templates/dashboard/partials/observations_table.html:28
@@ -3293,12 +3360,12 @@ msgstr "مرفوض"
 #: templates/feedback/feedback_list.html:213
 #: templates/organizations/department_complaint_detail.html:141
 #: templates/organizations/department_complaints.html:76
-#: templates/organizations/department_detail.html:706
-#: templates/organizations/department_detail.html:773
-#: templates/organizations/department_detail.html:833
-#: templates/organizations/department_detail.html:899
-#: templates/organizations/department_detail.html:955
-#: templates/organizations/department_detail.html:1310
+#: templates/organizations/department_detail.html:756
+#: templates/organizations/department_detail.html:823
+#: templates/organizations/department_detail.html:883
+#: templates/organizations/department_detail.html:949
+#: templates/organizations/department_detail.html:1005
+#: templates/organizations/department_detail.html:1360
 #: templates/organizations/department_inquiries.html:73
 #: templates/organizations/department_inquiry_detail.html:111
 #: templates/organizations/department_observation_detail.html:87
@@ -3313,7 +3380,7 @@ msgstr "مرفوض"
 #: templates/physicians/doctor_rating_job_list.html:110
 #: templates/physicians/doctor_rating_job_status.html:176
 #: templates/presentations/presentation_detail.html:144
-#: templates/projects/template_detail.html:125
+#: templates/projects/template_detail.html:127
 #: templates/px_sources/communication_request_detail.html:282
 #: templates/px_sources/communication_request_list.html:114
 #: templates/px_sources/source_detail.html:180
@@ -3338,185 +3405,224 @@ msgstr "مرفوض"
 msgid "Created"
 msgstr "تاريخ الإنشاء"
 
-#: apps/complaints/ui_views.py:113 apps/complaints/ui_views.py:235
+#: apps/complaints/ui_views.py:115 apps/complaints/ui_views.py:237
 #: apps/observations/views.py:116
 #: templates/appreciation/appreciation_list.html:103
 #: templates/appreciation/appreciation_list.html:170
-#: templates/complaints/complaint_detail.html:719
-#: templates/complaints/inquiry_detail.html:453
-#: templates/organizations/department_detail.html:495
+#: templates/complaints/complaint_detail.html:848
+#: templates/complaints/complaint_detail_ds.html:744
+#: templates/complaints/inquiry_detail.html:460
+#: templates/organizations/department_detail.html:545
 msgid "Activated"
 msgstr "مفعّل"
 
-#: apps/complaints/ui_views.py:126 apps/observations/views.py:119
+#: apps/complaints/ui_views.py:128 apps/observations/views.py:119
 msgid "Forwarded to Department"
 msgstr "تم التحويل إلى القسم"
 
-#: apps/complaints/ui_views.py:140
+#: apps/complaints/ui_views.py:142
 msgid "OVR Escalated"
 msgstr "تم تصعيد OVR"
 
-#: apps/complaints/ui_views.py:153 apps/complaints/ui_views.py:259
+#: apps/complaints/ui_views.py:155 apps/complaints/ui_views.py:261
 #: apps/observations/views.py:129
 msgid "Department Responded"
 msgstr "تم الرد من القسم"
 
-#: apps/complaints/ui_views.py:250
+#: apps/complaints/ui_views.py:252
 msgid "Contacted No Response"
 msgstr "تم الاتصال دون رد"
 
-#: apps/complaints/ui_views.py:255 apps/observations/views.py:125
+#: apps/complaints/ui_views.py:257 apps/observations/views.py:125
 msgid "Dept Response Escalated"
 msgstr "تم تصعيد رد القسم"
 
-#: apps/complaints/ui_views.py:263
-#: templates/observations/observation_detail.html:388
+#: apps/complaints/ui_views.py:265
+#: templates/observations/observation_detail.html:395
 msgid "Response Sent"
 msgstr "تم إرسال الرد"
 
-#: apps/complaints/ui_views.py:985
+#: apps/complaints/ui_views.py:688
+#, fuzzy
+#| msgid "Department Manager"
+msgid "Deputy Manager"
+msgstr "مدير القسم"
+
+#: apps/complaints/ui_views.py:701
+#: templates/complaints/complaint_detail_ds.html:955
+#: templates/organizations/department_form.html:115
+#: templates/organizations/department_list.html:142
+#: templates/organizations/staff_list.html:269
+msgid "Manager"
+msgstr "المدير"
+
+#: apps/complaints/ui_views.py:1049
 #, fuzzy
 #| msgid "This complaint has been reopened as"
 msgid "This complaint has no department assigned."
 msgstr "تم إعادة فتح هذه الشكوى كـ"
 
-#: apps/complaints/ui_views.py:992
+#: apps/complaints/ui_views.py:1056
 msgid "Only the department champion or manager can collect feedback."
 msgstr "فقط بطل القسم أو المدير يمكنه جمع الملاحظات."
 
-#: apps/complaints/ui_views.py:998
+#: apps/complaints/ui_views.py:1062
 msgid "No staff profile available to collect feedback."
 msgstr "لا يوجد ملف موظف متاح لجمع الملاحظات."
 
-#: apps/complaints/ui_views.py:1032
+#: apps/complaints/ui_views.py:1096
 msgid "You don't have permission to send this complaint."
 msgstr "ليس لديك صلاحية إرسال هذه الشكوى"
 
-#: apps/complaints/ui_views.py:1039
+#: apps/complaints/ui_views.py:1103
 msgid "Activate this complaint before sending it to a department."
 msgstr "قم بتفعيل هذه الشكوى قبل إرسالها إلى القسم"
 
-#: apps/complaints/ui_views.py:1275
+#: apps/complaints/ui_views.py:1360
 msgid "An error occurred while sending the complaint."
 msgstr "حدث خطأ أثناء إرسال الشكوى."
 
-#: apps/complaints/ui_views.py:1328
+#: apps/complaints/ui_views.py:1413
 msgid "Satisfaction can only be set for resolved or closed complaints."
 msgstr "يمكن تعيين مستوى الرضا فقط للشكاوى التي تم حلها أو إغلاقها."
 
-#: apps/complaints/ui_views.py:1332
+#: apps/complaints/ui_views.py:1417
 msgid "You don't have permission to update satisfaction."
 msgstr "ليس لديك صلاحية تحديث تقييم الرضا."
 
-#: apps/complaints/ui_views.py:1338
+#: apps/complaints/ui_views.py:1423
+msgid ""
+"Satisfaction is locked because the patient has submitted their feedback and "
+"cannot be changed."
+msgstr ""
+
+#: apps/complaints/ui_views.py:1430
+msgid ""
+"Satisfaction can no longer be set. The 5-day window after resolution has "
+"expired."
+msgstr ""
+
+#: apps/complaints/ui_views.py:1437 apps/complaints/ui_views.py:4741
 msgid "Invalid satisfaction value."
 msgstr "قيمة تقييم الرضا غير صالحة."
 
-#: apps/complaints/ui_views.py:1351
+#: apps/complaints/ui_views.py:1450
+msgid ""
+"Satisfaction has been changed {} times and can no longer be modified by PX-"
+"team. Only the patient can override it via the tracking page."
+msgstr ""
+
+#: apps/complaints/ui_views.py:1501
 msgid "Satisfaction updated to: {}"
 msgstr "تم تحديث تقييم الرضا إلى: {}"
 
-#: apps/complaints/ui_views.py:1353
+#: apps/complaints/ui_views.py:1503
 msgid "Satisfaction cleared."
 msgstr "تم مسح تقييم الرضا."
 
-#: apps/complaints/ui_views.py:1365
+#: apps/complaints/ui_views.py:1515
 msgid "You don't have permission to update patient contact status."
 msgstr "ليس لديك صلاحية لتحديث حالة الاتصال بالمريض."
 
-#: apps/complaints/ui_views.py:1371
+#: apps/complaints/ui_views.py:1521
 msgid "Invalid patient contact status."
 msgstr "حالة الاتصال بالمريض غير صالحة."
 
-#: apps/complaints/ui_views.py:1393
+#: apps/complaints/ui_views.py:1543
 msgid "Patient contact status updated to: {}"
 msgstr "تم تحديث حالة الاتصال بالمريض إلى: {}"
 
-#: apps/complaints/ui_views.py:1405
+#: apps/complaints/ui_views.py:1555
 msgid "You don't have permission to update this complaint."
 msgstr "ليس لديك صلاحية لتحديث هذه الشكوى."
 
-#: apps/complaints/ui_views.py:1415
+#: apps/complaints/ui_views.py:1565
 msgid "OVR escalation request cancelled."
 msgstr "تم إلغاء طلب تصعيد OVR."
 
-#: apps/complaints/ui_views.py:1421
+#: apps/complaints/ui_views.py:1571
 msgid "OVR escalation requested. Waiting for admin approval."
 msgstr "تم طلب تصعيد OVR. بانتظار موافقة المسؤول."
 
-#: apps/complaints/ui_views.py:1495
+#: apps/complaints/ui_views.py:1645
 msgid "You don't have permission to approve OVR escalation."
 msgstr "ليس لديك صلاحية للموافقة على تصعيد OVR."
 
-#: apps/complaints/ui_views.py:1499 apps/complaints/ui_views.py:1529
-#: apps/complaints/ui_views.py:1611
+#: apps/complaints/ui_views.py:1649 apps/complaints/ui_views.py:1679
+#: apps/complaints/ui_views.py:1761
 msgid "This complaint does not have a pending OVR request."
 msgstr "لا يوجد طلب OVR معلق لهذه الشكوى."
 
 # Escalation Rules
-#: apps/complaints/ui_views.py:1513
+#: apps/complaints/ui_views.py:1663
 msgid "OVR escalation approved."
 msgstr "تمت الموافقة على تصعيد OVR."
 
-#: apps/complaints/ui_views.py:1525 apps/complaints/ui_views.py:1607
+#: apps/complaints/ui_views.py:1675 apps/complaints/ui_views.py:1757
 msgid "You don't have permission to reject OVR escalation."
 msgstr "ليس لديك صلاحية رفض تصعيد OVR."
 
-#: apps/complaints/ui_views.py:1539 apps/complaints/ui_views.py:1621
+#: apps/complaints/ui_views.py:1689 apps/complaints/ui_views.py:1771
 msgid "OVR escalation request rejected."
 msgstr "تم رفض طلب تصعيد OVR."
 
-#: apps/complaints/ui_views.py:1802
+#: apps/complaints/ui_views.py:1952
 msgid "You don't have permission to update this complaint's location."
 msgstr "ليس لديك صلاحية تحديث موقع هذه الشكوى."
 
-#: apps/complaints/ui_views.py:1836
+#: apps/complaints/ui_views.py:1986
 msgid "Location details updated."
 msgstr "تم تحديث تفاصيل الموقع."
 
-#: apps/complaints/ui_views.py:1882 apps/complaints/ui_views.py:3573
-#: apps/observations/views.py:1364
+#: apps/complaints/ui_views.py:2032 apps/complaints/ui_views.py:3752
+#: apps/observations/views.py:1363
 msgid "Please select a valid person to escalate to."
 msgstr "يرجى اختيار شخص صالح للإحالة إليه."
 
-#: apps/complaints/ui_views.py:2713
+#: apps/complaints/ui_views.py:2154
+#, fuzzy
+#| msgid "You don't have permission to manage this complaint."
+msgid "You don't have permission to confirm taxonomy for this complaint."
+msgstr "ليس لديك الصلاحية لإدارة هذه الشكوى."
+
+#: apps/complaints/ui_views.py:2161
+msgid "Taxonomy confirmed. You can now send to department."
+msgstr ""
+
+#: apps/complaints/ui_views.py:2906
 msgid "You don't have permission to perform this action."
 msgstr "ليس لديك صلاحية تنفيذ هذا الإجراء."
 
-#: apps/complaints/ui_views.py:2720
+#: apps/complaints/ui_views.py:2913
 msgid "Please select a staff member."
 msgstr "يرجى اختيار أحد أعضاء الطاقم."
 
-#: apps/complaints/ui_views.py:2772
+#: apps/complaints/ui_views.py:2965
 #, python-brace-format
 msgid "Response request sent to {staff.first_name} {staff.last_name}"
 msgstr "تم إرسال طلب الرد إلى {staff.first_name} {staff.last_name}"
 
-#: apps/complaints/ui_views.py:2911
+#: apps/complaints/ui_views.py:3104
 msgid "You don't have permission to edit this inquiry."
 msgstr "ليس لديك صلاحية تعديل هذا الاستفسار."
 
-#: apps/complaints/ui_views.py:2915
+#: apps/complaints/ui_views.py:3108
 msgid "Closed inquiries cannot be edited."
 msgstr "لا يمكن تعديل الاستفسارات المغلقة."
 
-#: apps/complaints/ui_views.py:2956
+#: apps/complaints/ui_views.py:3149
 msgid "Inquiry updated successfully."
 msgstr "تم تحديث الاستفسار بنجاح."
 
-#: apps/complaints/ui_views.py:3382 apps/observations/views.py:1102
-msgid "Satisfaction updated."
-msgstr "تم تحديث مستوى الرضا."
-
-#: apps/complaints/ui_views.py:3400
+#: apps/complaints/ui_views.py:3579
 msgid "You don't have permission to transfer inquiries to departments."
 msgstr "ليس لديك صلاحية تحويل الاستفسارات إلى الإدارات."
 
-#: apps/complaints/ui_views.py:3405 apps/complaints/ui_views.py:3654
+#: apps/complaints/ui_views.py:3584 apps/complaints/ui_views.py:3833
 msgid "Activate this inquiry before sending it to a department."
 msgstr "قم بتفعيل هذا الاستفسار قبل إرساله إلى قسم."
 
-#: apps/complaints/ui_views.py:3421 apps/observations/views.py:1208
+#: apps/complaints/ui_views.py:3600 apps/observations/views.py:1207
 msgid ""
 "Cannot send to {department.get_localized_name()}. This department has no "
 "champion or manager assigned."
@@ -3524,370 +3630,418 @@ msgstr ""
 "لا يمكن الإرسال إلى {department.get_localized_name()}. لا يحتوي هذا القسم "
 "على بطل أو مدير معين."
 
-#: apps/complaints/ui_views.py:3426 apps/observations/views.py:1213
+#: apps/complaints/ui_views.py:3605 apps/observations/views.py:1212
 msgid "Please select a contact person."
 msgstr "يرجى اختيار شخص للتواصل."
 
-#: apps/complaints/ui_views.py:3431 apps/observations/views.py:1218
+#: apps/complaints/ui_views.py:3610 apps/observations/views.py:1217
 msgid "Selected person is not a role holder in this department."
 msgstr "الشخص المحدد ليس له دور في هذا القسم."
 
-#: apps/complaints/ui_views.py:3530
+#: apps/complaints/ui_views.py:3709
 #, python-format
 msgid "Inquiry transferred to %(dept)s department email."
 msgstr "تم تحويل الاستفسار إلى البريد الإلكتروني لقسم %(dept)s."
 
-#: apps/complaints/ui_views.py:3532
+#: apps/complaints/ui_views.py:3711
 #, python-format
 msgid ""
 "Inquiry transferred to %(dept)s. Department respondents have been notified."
 msgstr "تم تحويل الاستفسار إلى %(dept)s. تم إخطار المستجيبين في القسم."
 
-#: apps/complaints/ui_views.py:3551
+#: apps/complaints/ui_views.py:3730
 msgid "You don't have permission to escalate inquiries."
 msgstr "ليس لديك صلاحية تصعيد الاستفسارات."
 
-#: apps/complaints/ui_views.py:3555
+#: apps/complaints/ui_views.py:3734
 msgid "Cannot escalate a closed or cancelled inquiry."
 msgstr "لا يمكن تصعيد استفسار مغلق أو ملغي."
 
-#: apps/complaints/ui_views.py:3622
+#: apps/complaints/ui_views.py:3801
 msgid "Inquiry escalated to {escalate_to_staff.get_full_name()}."
 msgstr "تم تصعيد الاستفسار إلى {escalate_to_staff.get_full_name()}."
 
-#: apps/complaints/ui_views.py:3647
+#: apps/complaints/ui_views.py:3826
 msgid "You don't have permission to send this inquiry."
 msgstr "ليس لديك صلاحية لإرسال هذا الاستفسار."
 
-#: apps/complaints/ui_views.py:3807
+#: apps/complaints/ui_views.py:3986
 msgid "An error occurred while sending the inquiry."
 msgstr "حدث خطأ أثناء إرسال الاستفسار."
 
-#: apps/complaints/ui_views.py:4178
+#: apps/complaints/ui_views.py:4356
 msgid "You don't have permission to update contact tracking."
 msgstr "ليس لديك صلاحية لتحديث تتبع جهات الاتصال."
 
-#: apps/complaints/ui_views.py:4265
+#: apps/complaints/ui_views.py:4443
 msgid "Contact tracking updated."
 msgstr "تم تحديث تتبع جهة الاتصال."
 
-#: apps/complaints/ui_views.py:4349
+#: apps/complaints/ui_views.py:4527
 msgid "Complainant name is required"
 msgstr "اسم المشتكي مطلوب"
 
-#: apps/complaints/ui_views.py:4351
+#: apps/complaints/ui_views.py:4529
 msgid "Mobile number is required"
 msgstr "رقم الجوال مطلوب"
 
-#: apps/complaints/ui_views.py:4353 apps/complaints/ui_views.py:4606
+#: apps/complaints/ui_views.py:4531 apps/complaints/ui_views.py:4854
 msgid "Hospital is required"
 msgstr "المستشفى مطلوب"
 
-#: apps/complaints/ui_views.py:4355
+#: apps/complaints/ui_views.py:4533
 msgid "Location type is required"
 msgstr "نوع الموقع مطلوب"
 
-#: apps/complaints/ui_views.py:4357
+#: apps/complaints/ui_views.py:4535
 msgid "Department is required"
 msgstr "القسم مطلوب"
 
-#: apps/complaints/ui_views.py:4359
+#: apps/complaints/ui_views.py:4537
 msgid "Complaint details are required"
 msgstr "تفاصيل الشكوى مطلوبة"
 
-#: apps/complaints/ui_views.py:4367
+#: apps/complaints/ui_views.py:4545
 msgid "Invalid incident date format"
 msgstr "تنسيق تاريخ الحادثة غير صالح"
 
-#: apps/complaints/ui_views.py:4373 apps/complaints/ui_views.py:4616
+#: apps/complaints/ui_views.py:4551 apps/complaints/ui_views.py:4864
 #: templates/accounts/onboarding/step_activation.html:136
 msgid "Please fill in all required fields."
 msgstr "يرجى تعبئة جميع الحقول المطلوبة."
 
-#: apps/complaints/ui_views.py:4447 apps/complaints/ui_views.py:4686
+#: apps/complaints/ui_views.py:4625 apps/complaints/ui_views.py:4934
 msgid "Selected hospital not found."
 msgstr "المستشفى المحدد غير موجود."
 
-#: apps/complaints/ui_views.py:4505
+#: apps/complaints/ui_views.py:4718
 msgid "Please enter a reference number."
 msgstr "يرجى إدخال رقم مرجعي."
 
-#: apps/complaints/ui_views.py:4519 apps/complaints/ui_views.py:4534
+#: apps/complaints/ui_views.py:4732 apps/complaints/ui_views.py:4777
 msgid ""
 "No complaint found with this reference number. Please check and try again."
 msgstr ""
 "لم يتم العثور على شكوى بهذا الرقم المرجعي. يرجى التحقق والمحاولة مرة أخرى."
 
-#: apps/complaints/ui_views.py:4602
+#: apps/complaints/ui_views.py:4743
+#, fuzzy
+#| msgid "Satisfaction can only be set for resolved or closed complaints."
+msgid "Satisfaction can only be submitted after the complaint is resolved."
+msgstr "يمكن تعيين مستوى الرضا فقط للشكاوى التي تم حلها أو إغلاقها."
+
+#: apps/complaints/ui_views.py:4745
+msgid ""
+"This tracking link has expired. Satisfaction feedback can no longer be "
+"submitted."
+msgstr ""
+
+#: apps/complaints/ui_views.py:4747
+#, fuzzy
+#| msgid "You have already submitted your feedback."
+msgid "You have already submitted your feedback. Thank you!"
+msgstr "لقد قدمت بالفعل ملاحظاتك."
+
+#: apps/complaints/ui_views.py:4850
 msgid "Name is required"
 msgstr "الاسم مطلوب"
 
-#: apps/complaints/ui_views.py:4604
+#: apps/complaints/ui_views.py:4852
 msgid "Phone number is required"
 msgstr "رقم الهاتف مطلوب"
 
-#: apps/complaints/ui_views.py:4608
+#: apps/complaints/ui_views.py:4856
 msgid "Subject is required"
 msgstr "الموضوع مطلوب"
 
-#: apps/complaints/ui_views.py:4610
+#: apps/complaints/ui_views.py:4858
 msgid "Message is required"
 msgstr "الرسالة مطلوب"
 
-#: apps/complaints/ui_views.py:4678
+#: apps/complaints/ui_views.py:4926
 msgid "Inquiry submitted successfully!"
 msgstr "تم إرسال الاستفسار بنجاح!"
 
-#: apps/complaints/ui_views.py:4759
+#: apps/complaints/ui_views.py:5007
 msgid ""
 "No inquiry found with this reference number. Please check and try again."
 msgstr ""
 "لم يتم العثور على استفسار بهذا الرقم المرجعي. يرجى التحقق والمحاولة مرة أخرى."
 
-#: apps/complaints/ui_views.py:5599 apps/complaints/ui_views.py:5666
-#: apps/complaints/ui_views.py:5746 apps/complaints/ui_views.py:5803
-#: apps/complaints/ui_views.py:6061 apps/complaints/ui_views.py:6135
-#: apps/complaints/ui_views.py:6184
+#: apps/complaints/ui_views.py:5847 apps/complaints/ui_views.py:5914
+#: apps/complaints/ui_views.py:5994 apps/complaints/ui_views.py:6051
+#: apps/complaints/ui_views.py:6376 apps/complaints/ui_views.py:6450
+#: apps/complaints/ui_views.py:6499
 msgid "You don't have permission to manage this complaint."
 msgstr "ليس لديك الصلاحية لإدارة هذه الشكوى."
 
-#: apps/complaints/ui_views.py:5604
+#: apps/complaints/ui_views.py:5852
 msgid "No AI department suggestion found."
 msgstr "لم يتم العثور على اقتراح قسم من الذكاء الاصطناعي."
 
-#: apps/complaints/ui_views.py:5609
+#: apps/complaints/ui_views.py:5857
 msgid "This department is already involved."
 msgstr "هذا القسم مشترك بالفعل."
 
-#: apps/complaints/ui_views.py:5644
+#: apps/complaints/ui_views.py:5892
 #, python-format
 msgid "Department '%(dept)s' added as Primary (AI suggestion confirmed)."
 msgstr ""
 "تمت إضافة القسم '%(dept)s' كقسم أساسي (تم تأكيد اقتراح الذكاء الاصطناعي)."
 
-#: apps/complaints/ui_views.py:5705
+#: apps/complaints/ui_views.py:5953
 #, python-format
 msgid "Department '%(dept)s' added successfully as %(role)s."
 msgstr "تمت إضافة القسم '%(dept)s' بنجاح كـ %(role)s."
 
-#: apps/complaints/ui_views.py:5719 apps/complaints/ui_views.py:5774
-#: apps/complaints/ui_views.py:6108 apps/complaints/ui_views.py:6155
+#: apps/complaints/ui_views.py:5967 apps/complaints/ui_views.py:6022
+#: apps/complaints/ui_views.py:6423 apps/complaints/ui_views.py:6470
 #: apps/px_sources/ui_views.py:1370 apps/px_sources/ui_views.py:1455
 msgid "Please correct the errors below."
 msgstr "يرجى تصحيح الأخطاء أدناه."
 
-#: apps/complaints/ui_views.py:5726
+#: apps/complaints/ui_views.py:5974
 msgid "Add Involved Department"
 msgstr "إضافة القسم المعني"
 
-#: apps/complaints/ui_views.py:5771
+#: apps/complaints/ui_views.py:6019
 msgid "Department involvement updated successfully."
 msgstr "تم تحديث إشراك القسم بنجاح."
 
-#: apps/complaints/ui_views.py:5782
+#: apps/complaints/ui_views.py:6030
 msgid "Edit Involved Department"
 msgstr "تعديل القسم المعني"
 
-#: apps/complaints/ui_views.py:5832
+#: apps/complaints/ui_views.py:6080
 msgid "Department removed successfully."
 msgstr "تم إزالة القسم بنجاح."
 
-#: apps/complaints/ui_views.py:5870 apps/complaints/ui_views.py:5872
+#: apps/complaints/ui_views.py:6118 apps/complaints/ui_views.py:6120
 msgid "You don't have permission to submit a response for this department."
 msgstr "ليس لديك إذن لإرسال استجابة لهذا القسم."
 
-#: apps/complaints/ui_views.py:5883 apps/complaints/ui_views.py:5885
+#: apps/complaints/ui_views.py:6131 apps/complaints/ui_views.py:6133
 msgid "Please provide a valid response."
 msgstr "يرجى تقديم استجابة صالحة."
 
-#: apps/complaints/ui_views.py:5930 apps/complaints/ui_views.py:5934
+#: apps/complaints/ui_views.py:6178 apps/complaints/ui_views.py:6182
 msgid "Department response submitted successfully."
 msgstr "تم إرسال استجابة القسم بنجاح."
 
-#: apps/complaints/ui_views.py:5957
+#: apps/complaints/ui_views.py:6205
 msgid "You don't have permission to review department responses."
 msgstr "ليس لديك صلاحية مراجعة ردود الأقسام."
 
-#: apps/complaints/ui_views.py:5961
+#: apps/complaints/ui_views.py:6209
 msgid "No department response to review."
 msgstr "لا يوجد رد من القسم للمراجعة."
 
-#: apps/complaints/ui_views.py:5965
+#: apps/complaints/ui_views.py:6213
 msgid "This response has not been approved by the department manager yet."
 msgstr "لم تتم الموافقة على هذا الرد من قبل مدير القسم بعد."
 
-#: apps/complaints/ui_views.py:5970
+#: apps/complaints/ui_views.py:6218
 msgid "Invalid acceptance status."
 msgstr "حالة القبول غير صالحة."
 
-#: apps/complaints/ui_views.py:6038
+#: apps/complaints/ui_views.py:6286
 #, python-brace-format
 msgid "Department response marked as {acceptance}."
 msgstr "تم وضع علامة على رد القسم كـ {acceptance}."
 
-#: apps/complaints/ui_views.py:6094
+#: apps/complaints/ui_views.py:6321
+#, fuzzy
+#| msgid "You don't have permission to delete this project."
+msgid "You don't have permission to reject this routing."
+msgstr "ليس لديك إذن لحذف هذا المشروع."
+
+#: apps/complaints/ui_views.py:6331 apps/complaints/views.py:4246
+#, fuzzy
+#| msgid "Please provide a rejection reason."
+msgid "Please provide a reason for rejecting this routing."
+msgstr "يرجى تقديم سبب الرفض."
+
+#: apps/complaints/ui_views.py:6346 apps/complaints/views.py:4276
+#, fuzzy
+#| msgid "This link is unique and can only be used once"
+msgid "This routing can no longer be rejected."
+msgstr "هذا الرابط فريد ويمكن استخدامه مرة واحدة فقط"
+
+#: apps/complaints/ui_views.py:6352
+#, fuzzy
+#| msgid ""
+#| "Cannot send to {department.get_localized_name()}. This department has no "
+#| "champion or manager assigned."
+msgid ""
+"Routing to {department.get_localized_name()} rejected. The PX team has been "
+"notified."
+msgstr ""
+"لا يمكن الإرسال إلى {department.get_localized_name()}. لا يحتوي هذا القسم "
+"على بطل أو مدير معين."
+
+#: apps/complaints/ui_views.py:6409
 #, python-format
 msgid "Staff member '%(staff)s' added successfully as %(role)s."
 msgstr "تمت إضافة الموظف '%(staff)s' بنجاح كـ %(role)s."
 
-#: apps/complaints/ui_views.py:6115
+#: apps/complaints/ui_views.py:6430
 msgid "Add Involved Staff"
 msgstr "إضافة الموظفين المشاركين"
 
-#: apps/complaints/ui_views.py:6152
+#: apps/complaints/ui_views.py:6467
 msgid "Staff involvement updated successfully."
 msgstr "تم تحديث مشاركة الموظفين بنجاح."
 
-#: apps/complaints/ui_views.py:6163
+#: apps/complaints/ui_views.py:6478
 msgid "Edit Involved Staff"
 msgstr "تعديل الموظفين المشاركين"
 
-#: apps/complaints/ui_views.py:6213
+#: apps/complaints/ui_views.py:6528
 msgid "Staff member removed successfully."
 msgstr "تم إزالة الموظف بنجاح."
 
-#: apps/complaints/ui_views.py:6235
+#: apps/complaints/ui_views.py:6550
 msgid ""
 "You don't have permission to submit an explanation for this staff member."
 msgstr "ليس لديك إذن لإرسال تفسير لهذا الموظف."
 
-#: apps/complaints/ui_views.py:6254
+#: apps/complaints/ui_views.py:6569
 msgid "Explanation submitted successfully."
 msgstr "تم إرسال التفسير بنجاح."
 
-#: apps/complaints/ui_views.py:6256
+#: apps/complaints/ui_views.py:6571
 msgid "Please provide a valid explanation."
 msgstr "يرجى تقديم تفسير صالح."
 
-#: apps/complaints/ui_views.py:6279
+#: apps/complaints/ui_views.py:6594
 msgid "You don't have permission to view adverse actions."
 msgstr "ليس لديك إذن لعرض الإجراءات السلبية."
 
-#: apps/complaints/ui_views.py:6339
+#: apps/complaints/ui_views.py:6654
 msgid "You don't have permission to add adverse actions to this complaint."
 msgstr "ليس لديك إذن لإضافة إجراءات سلبية إلى هذه الشكوى."
 
-#: apps/complaints/ui_views.py:6354
+#: apps/complaints/ui_views.py:6669
 msgid "Description is required."
 msgstr "الوصف مطلوب."
 
-#: apps/complaints/ui_views.py:6404
+#: apps/complaints/ui_views.py:6719
 msgid "Adverse action reported successfully."
 msgstr "تم الإبلاغ عن الإجراء السلبي بنجاح."
 
-#: apps/complaints/ui_views.py:6434
+#: apps/complaints/ui_views.py:6749
 msgid "You don't have permission to edit this adverse action."
 msgstr "ليس لديك إذن لتعديل هذا الإجراء السلبي."
 
-#: apps/complaints/ui_views.py:6465
+#: apps/complaints/ui_views.py:6780
 msgid "Adverse action updated successfully."
 msgstr "تم تحديث الإجراء السلبي بنجاح."
 
-#: apps/complaints/ui_views.py:6497
+#: apps/complaints/ui_views.py:6812
 msgid "You don't have permission to update this adverse action."
 msgstr "ليس لديك إذن لتحديث هذا الإجراء السلبي."
 
-#: apps/complaints/ui_views.py:6550
+#: apps/complaints/ui_views.py:6865
 msgid "Adverse action status updated successfully."
 msgstr "تم تحديث حالة الإجراء السلبي بنجاح."
 
-#: apps/complaints/ui_views.py:6570
+#: apps/complaints/ui_views.py:6885
 msgid "You don't have permission to escalate this adverse action."
 msgstr "ليس لديك إذن لتصعيد هذا الإجراء السلبي."
 
-#: apps/complaints/ui_views.py:6595
+#: apps/complaints/ui_views.py:6910
 msgid "Adverse action escalated successfully."
 msgstr "تم تصعيد الإجراء السلبي بنجاح."
 
-#: apps/complaints/ui_views.py:6615
+#: apps/complaints/ui_views.py:6930
 msgid "You don't have permission to delete adverse actions."
 msgstr "ليس لديك إذن لحذف الإجراءات السلبية."
 
-#: apps/complaints/ui_views.py:6635
+#: apps/complaints/ui_views.py:6950
 msgid "Adverse action deleted successfully."
 msgstr "تم حذف الإجراء السلبي بنجاح."
 
-#: apps/complaints/ui_views.py:6786
+#: apps/complaints/ui_views.py:7101
 msgid "You don't have permission to view government tickets."
 msgstr "ليس لديك صلاحية لعرض التذاكر الحكومية."
 
-#: apps/complaints/ui_views.py:6848
+#: apps/complaints/ui_views.py:7163
 msgid "You don't have permission to view this ticket."
 msgstr "ليس لديك صلاحية لعرض هذه التذكرة."
 
-#: apps/complaints/ui_views.py:6862
+#: apps/complaints/ui_views.py:7177
 msgid "You don't have permission to create government tickets."
 msgstr "ليس لديك صلاحية لإنشاء تذاكر حكومية."
 
-#: apps/complaints/ui_views.py:6869
+#: apps/complaints/ui_views.py:7184
 msgid "Government ticket created successfully."
 msgstr "تم إنشاء التذكرة الحكومية بنجاح."
 
-#: apps/complaints/ui_views.py:6888
+#: apps/complaints/ui_views.py:7203
 msgid "You don't have permission to update this ticket."
 msgstr "ليس لديك صلاحية تحديث هذه التذكرة."
 
-#: apps/complaints/ui_views.py:6895
+#: apps/complaints/ui_views.py:7210
 msgid "Government ticket updated successfully."
 msgstr "تم تحديث التذكرة الحكومية بنجاح."
 
-#: apps/complaints/ui_views.py:6915
+#: apps/complaints/ui_views.py:7230
 msgid "You don't have permission to convert this ticket."
 msgstr "ليس لديك صلاحية تحويل هذه التذكرة."
 
-#: apps/complaints/ui_views.py:6919
+#: apps/complaints/ui_views.py:7234
 msgid "This ticket has already been converted to a complaint."
 msgstr "تم تحويل هذه التذكرة إلى شكوى بالفعل."
 
-#: apps/complaints/ui_views.py:6948
+#: apps/complaints/ui_views.py:7263
 msgid "You don't have permission to import government tickets."
 msgstr "ليس لديك صلاحية استيراد التذاكر الحكومية."
 
-#: apps/complaints/ui_views.py:6963
+#: apps/complaints/ui_views.py:7278
 msgid "Please select a file to import."
 msgstr "يرجى تحديد ملف لاستيراده."
 
-#: apps/complaints/ui_views.py:7000
+#: apps/complaints/ui_views.py:7315
 msgid "Preview ready. Review the data below and confirm to import."
 msgstr "المعاينة جاهزة. راجع البيانات أدناه وقم بالتأكيد للاستيراد."
 
-#: apps/complaints/ui_views.py:7010
+#: apps/complaints/ui_views.py:7325
 msgid "No data to import. Please upload a file first."
 msgstr "لا توجد بيانات للاستيراد. يرجى تحميل ملف أولاً."
 
-#: apps/complaints/ui_views.py:7024
+#: apps/complaints/ui_views.py:7339
 msgid "MOH source not found in system. Please configure it first."
 msgstr "لم يتم العثور على مصدر وزارة الصحة في النظام. يرجى تكوينه أولاً."
 
-#: apps/complaints/ui_views.py:7160
+#: apps/complaints/ui_views.py:7475
 msgid "You don't have permission to export government tickets."
 msgstr "ليس لديك صلاحية تصدير التذاكر الحكومية."
 
-#: apps/complaints/ui_views.py:7227
+#: apps/complaints/ui_views.py:7542
 msgid "You don't have permission to delete complaints."
 msgstr "ليس لديك صلاحية حذف الشكاوى."
 
-#: apps/complaints/ui_views.py:7229
+#: apps/complaints/ui_views.py:7544
 msgid "Complaint moved to trash."
 msgstr "تم نقل الشكوى إلى سلة المهملات."
 
-#: apps/complaints/ui_views.py:7241
+#: apps/complaints/ui_views.py:7556
 msgid "You don't have permission to restore complaints."
 msgstr "ليس لديك صلاحية لاستعادة الشكاوى."
 
-#: apps/complaints/ui_views.py:7243
+#: apps/complaints/ui_views.py:7558
 msgid "Complaint restored successfully."
 msgstr "تم استعادة الشكوى بنجاح."
 
-#: apps/complaints/ui_views.py:7255
+#: apps/complaints/ui_views.py:7570
 msgid "You don't have permission to restore inquiries."
 msgstr "ليس لديك صلاحية لاستعادة الاستفسارات."
 
-#: apps/complaints/ui_views.py:7257
+#: apps/complaints/ui_views.py:7572
 msgid "Inquiry restored successfully."
 msgstr "تم استعادة الاستفسار بنجاح."
 
-#: apps/complaints/ui_views.py:7267
+#: apps/complaints/ui_views.py:7582
 msgid "You don't have permission to view trash."
 msgstr "ليس لديك صلاحية لعرض المهملات."
 
@@ -3976,8 +4130,8 @@ msgstr "لوحة تحكم المناوب"
 msgid "You don't have permission to manage templates."
 msgstr "ليس لديك الصلاحية لإدارة القوالب."
 
-#: apps/complaints/ui_views_templates.py:64 apps/projects/ui_views.py:602
-#: apps/projects/ui_views.py:908
+#: apps/complaints/ui_views_templates.py:64 apps/projects/ui_views.py:626
+#: apps/projects/ui_views.py:926
 msgid "You don't have permission to create templates."
 msgstr "ليس لديك الصلاحية لإنشاء القوالب."
 
@@ -4009,90 +4163,56 @@ msgstr "ليس لديك إذن لحذف القوالب."
 msgid "Template '{}' deleted successfully!"
 msgstr "تم حذف القالب '{}' بنجاح!"
 
-#: apps/complaints/views.py:4216
-msgid "Please check the acknowledgment box before submitting."
-msgstr "يرجى تحديد مربع الإقرار قبل الإرسال."
+#: apps/complaints/views.py:3972
+#, fuzzy
+#| msgid "Please enter a response."
+msgid "Please write your response first."
+msgstr "يرجى إدخال رد."
 
-#: apps/complaints/views.py:4409 apps/complaints/views.py:4477
+#: apps/complaints/views.py:3976 apps/complaints/views.py:4072
+#: apps/complaints/views.py:4909 apps/complaints/views.py:4986
 msgid "Please check the acknowledgment box."
 msgstr "يرجى تحديد مربع الإقرار."
 
-#: apps/complaints/views.py:4414
+#: apps/complaints/views.py:3981 apps/complaints/views.py:4914
 msgid "Please describe the required improvement project."
 msgstr "يرجى شرح مشروع التحسين المطلوب."
 
-#: apps/complaints/views.py:4654
-msgid "PX360 Complaint Management"
-msgstr "إدارة الشكاوى PX360"
+#: apps/complaints/views.py:3998
+#, fuzzy
+#| msgid "If you have any questions, please contact the PX team."
+msgid "No phone or email on file. Please contact the PX team."
+msgstr "إذا كانت لديك أي استفسارات، يرجى التواصل مع فريق تجربة المريض (PX)."
 
-#: apps/complaints/views.py:4655
-#: apps/executive_summary/templates/executive/insights.html:176
-#: templates/accounts/staff_activity_log.html:190
-#: templates/ai_engine/sentiment_list.html:299
-#: templates/callcenter/complaint_list.html:254
-#: templates/callcenter/inquiry_list.html:246
-#: templates/surveys/comment_list.html:388
-#: templates/surveys/template_list.html:146
-msgid "Page"
-msgstr "الصفحة"
+#: apps/complaints/views.py:4083 apps/complaints/views.py:4089
+msgid "No verification code was sent. Please request a new code."
+msgstr ""
 
-#: apps/complaints/views.py:4656
-#: templates/accounts/onboarding/step_checklist.html:29
-#: templates/accounts/onboarding/step_checklist.html:232
-#: templates/accounts/onboarding/step_content.html:34
-#: templates/accounts/staff_activity_log.html:190
-#: templates/ai_engine/sentiment_list.html:299
-#: templates/appreciation/appreciation_list.html:267
-#: templates/appreciation/leaderboard.html:210
-#: templates/callcenter/call_records_list.html:298
-#: templates/callcenter/complaint_list.html:254
-#: templates/callcenter/inquiry_list.html:246
-#: templates/complaints/complaint_list.html:177
-#: templates/complaints/government_ticket_list.html:216
-#: templates/complaints/inquiry_list.html:182
-#: templates/config/hospital_users.html:228
-#: templates/config/hospital_users.html:335
-#: templates/dashboard/partials/actions_table.html:88
-#: templates/dashboard/partials/complaints_table.html:84
-#: templates/dashboard/partials/feedback_table.html:80
-#: templates/dashboard/partials/inquiries_table.html:82
-#: templates/dashboard/partials/observations_table.html:74
-#: templates/dashboard/partials/tasks_table.html:82
-#: templates/feedback/comment_list.html:202
-#: templates/feedback/feedback_list.html:149
-#: templates/feedback/feedback_list.html:302
-#: templates/observations/observation_list.html:286
-#: templates/organizations/patient_list.html:382
-#: templates/organizations/staff_hierarchy.html:223
-#: templates/organizations/staff_hierarchy.html:339
-#: templates/organizations/staff_list.html:258
-#: templates/organizations/staff_list.html:384
-#: templates/partials/pagination.html:6
-#: templates/physicians/doctor_rating_review.html:166
-#: templates/physicians/doctor_rating_review.html:267
-#: templates/physicians/individual_ratings_list.html:312
-#: templates/physicians/physician_list.html:285
-#: templates/physicians/ratings_list.html:312
-#: templates/projects/project_list.html:157
-#: templates/projects/project_list.html:271 templates/rca/rca_list.html:219
-#: templates/rca/rca_list.html:304 templates/surveys/comment_list.html:372
-#: templates/surveys/comment_list.html:388
-#: templates/surveys/his_patient_review.html:149
-#: templates/surveys/instance_list.html:125
-#: templates/surveys/instance_list.html:225
-#: templates/surveys/template_list.html:146
-msgid "of"
-msgstr "من"
+#: apps/complaints/views.py:4098
+#, fuzzy
+#| msgid "Notification sent to new assignee"
+msgid "Verification code expired. Please request a new code."
+msgstr "إرسال إشعار إلى المعيّن الجديد"
 
-#: apps/complaints/views.py:4657
-#: apps/executive_summary/templates/executive/dashboard.html:406
-#: apps/executive_summary/templates/executive/pdf_report.html:116
-#: templates/analytics/kpi_report_detail.html:546
-#: templates/analytics/kpi_report_weasyprint.html:351
-#: templates/analytics/kpi_report_weasyprint.html:613
-#: templates/surveys/enhanced_reports_list.html:128
-msgid "Generated"
-msgstr "تم الإنشاء"
+#: apps/complaints/views.py:4104
+#, fuzzy
+#| msgid "Export failed. Please try again."
+msgid "Incorrect verification code. Please try again."
+msgstr "فشل التصدير. يُرجى المحاولة مرة أخرى."
+
+#: apps/complaints/views.py:4263
+msgid "Could not find the department routing to reject."
+msgstr ""
+
+#: apps/complaints/views.py:4293
+#, fuzzy
+#| msgid "Invalid request method."
+msgid "Invalid request."
+msgstr "طريقة الطلب غير صالحة."
+
+#: apps/complaints/views.py:4716
+msgid "Please check the acknowledgment box before submitting."
+msgstr "يرجى تحديد مربع الإقرار قبل الإرسال."
 
 #: apps/core/config_views.py:209
 msgid "You don't have permission to create users."
@@ -4200,7 +4320,7 @@ msgstr "تم رفض الوصول."
 #: templates/journeys/template_list.html:97
 #: templates/observations/category_list.html:125
 #: templates/organizations/department_confirm_delete.html:36
-#: templates/organizations/department_detail.html:676
+#: templates/organizations/department_detail.html:726
 #: templates/organizations/department_form.html:155
 #: templates/organizations/hierarchy_node.html:66
 #: templates/organizations/manager_review_questions.html:48
@@ -4337,7 +4457,7 @@ msgid "Total Actions"
 msgstr "إجمالي الإجراءات"
 
 #: apps/executive_summary/models.py:35
-#: templates/organizations/department_detail.html:1022
+#: templates/organizations/department_detail.html:1072
 msgid "Open Actions"
 msgstr "الإجراءات المفتوحة"
 
@@ -4387,7 +4507,7 @@ msgid "Call Center Satisfaction %"
 msgstr "نسبة الرضا عن مركز الاتصال %"
 
 #: apps/executive_summary/models.py:44
-#: templates/organizations/department_detail.html:1012
+#: templates/organizations/department_detail.html:1062
 msgid "Avg Physician Rating"
 msgstr "متوسط تقييم الأطباء"
 
@@ -4461,12 +4581,12 @@ msgstr "اتجاه إيجابي"
 
 #: apps/executive_summary/models.py:192 apps/executive_summary/models.py:294
 #: apps/executive_summary/templates/executive/insights.html:28
-#: apps/organizations/ui_views.py:2510
+#: apps/organizations/ui_views.py:2548
 #: templates/complaints/templates/template_form.html:12
 #: templates/feedback/feedback_form.html:54
 #: templates/notifications/inbox.html:83
 #: templates/observations/observation_list.html:121
-#: templates/organizations/department_detail.html:473
+#: templates/organizations/department_detail.html:523
 #: templates/organizations/department_observations.html:33
 #: templates/presentations/presentation_form.html:11
 #: templates/px_sources/source_user_observation_list.html:104
@@ -4482,9 +4602,9 @@ msgstr "جديد"
 #: apps/executive_summary/templates/executive/insights.html:124
 #: apps/executive_summary/views.py:393 apps/feedback/models.py:35
 #: templates/appreciation/appreciation_list.html:173
-#: templates/organizations/department_detail.html:486
-#: templates/organizations/department_detail.html:497
-#: templates/organizations/department_detail.html:1328
+#: templates/organizations/department_detail.html:536
+#: templates/organizations/department_detail.html:547
+#: templates/organizations/department_detail.html:1378
 #: templates/organizations/department_staff_detail.html:491
 msgid "Acknowledged"
 msgstr "تم الإقرار"
@@ -4503,7 +4623,7 @@ msgstr "بصيرة تنبؤية"
 msgid "Predictive Insights"
 msgstr "بصائر تنبؤية"
 
-#: apps/executive_summary/models.py:276
+#: apps/executive_summary/models.py:276 templates/actions/action_create.html:83
 msgid "Process Improvement"
 msgstr "تحسين العمليات"
 
@@ -4634,9 +4754,9 @@ msgstr "التقارير"
 #: templates/organizations/department_complaint_detail.html:13
 #: templates/organizations/department_complaints.html:5
 #: templates/organizations/department_complaints.html:14
-#: templates/organizations/department_detail.html:420
-#: templates/organizations/department_detail.html:521
-#: templates/organizations/department_detail.html:1802
+#: templates/organizations/department_detail.html:470
+#: templates/organizations/department_detail.html:571
+#: templates/organizations/department_detail.html:1852
 #: templates/organizations/department_list.html:144
 #: templates/organizations/department_staff_detail.html:206
 #: templates/organizations/patient_detail.html:281
@@ -4650,13 +4770,12 @@ msgstr "الشكاوى"
 
 #: apps/executive_summary/templates/executive/dashboard.html:71
 #: apps/executive_summary/templates/executive/dashboard.html:538
-#: templates/complaints/inquiry_detail.html:558
-#: templates/observations/observation_detail.html:709
 msgid "Satisfaction"
 msgstr "الرضا"
 
 #: apps/executive_summary/templates/executive/dashboard.html:71
-#: templates/complaints/complaint_detail.html:287
+#: templates/complaints/complaint_detail.html:414
+#: templates/complaints/complaint_detail_ds.html:327
 #: templates/dashboard/command_center.html:244
 #: templates/dashboard/my_dashboard.html:194
 #: templates/dashboard/partials/actions_table.html:6
@@ -4665,9 +4784,11 @@ msgstr "إجراءات تجربة المريض"
 
 #: apps/executive_summary/templates/executive/dashboard.html:93
 #: apps/executive_summary/templates/executive/dashboard.html:100
+#: templates/actions/action_detail.html:75
 #: templates/complaints/analytics.html:193
 #: templates/complaints/analytics.html:335
-#: templates/complaints/complaint_detail.html:419
+#: templates/complaints/complaint_detail.html:546
+#: templates/complaints/complaint_detail_ds.html:459
 #: templates/complaints/complaint_list.html:308
 #: templates/complaints/complaint_list.html:569
 #: templates/complaints/inquiry_list.html:119
@@ -4678,8 +4799,8 @@ msgstr "إجراءات تجربة المريض"
 #: templates/organizations/department_complaint_detail.html:149
 #: templates/organizations/department_complaints.html:130
 #: templates/organizations/department_complaints.html:185
-#: templates/organizations/department_detail.html:370
-#: templates/organizations/department_detail.html:1312
+#: templates/organizations/department_detail.html:419
+#: templates/organizations/department_detail.html:1362
 #: templates/organizations/department_inquiries.html:105
 #: templates/organizations/department_inquiries.html:146
 #: templates/organizations/department_observations.html:102
@@ -4873,7 +4994,7 @@ msgstr "إنشاء تقرير جديد"
 #: templates/dashboard/employee_evaluation.html:1069
 #: templates/dashboard/partials/actions_table.html:26
 #: templates/feedback/feedback_delete_confirm.html:92
-#: templates/feedback/feedback_detail.html:362
+#: templates/feedback/feedback_detail.html:365
 #: templates/feedback/feedback_list.html:206
 #: templates/organizations/department_detail.html:153
 #: templates/organizations/manager_review_questions.html:26
@@ -4944,8 +5065,18 @@ msgstr "التقارير الأخيرة"
 msgid "Period"
 msgstr "الفترة"
 
+#: apps/executive_summary/templates/executive/dashboard.html:406
+#: apps/executive_summary/templates/executive/pdf_report.html:116
+#: templates/analytics/kpi_report_detail.html:546
+#: templates/analytics/kpi_report_weasyprint.html:351
+#: templates/analytics/kpi_report_weasyprint.html:613
+#: templates/surveys/enhanced_reports_list.html:128
+msgid "Generated"
+msgstr "تم الإنشاء"
+
 #: apps/executive_summary/templates/executive/dashboard.html:407
 #: apps/executive_summary/templates/executive/insights.html:64
+#: apps/organizations/models.py:592
 #: templates/accounts/acknowledgements/category_form.html:191
 #: templates/accounts/acknowledgements/category_list.html:98
 #: templates/accounts/acknowledgements/checklist_list.html:95
@@ -4955,7 +5086,6 @@ msgstr "الفترة"
 #: templates/accounts/onboarding/provisional_list.html:145
 #: templates/accounts/simple_acknowledgements/admin_list.html:118
 #: templates/accounts/simple_acknowledgements/admin_signatures.html:100
-#: templates/actions/action_create.html:83
 #: templates/actions/action_list.html:98 templates/analytics/dashboard.html:781
 #: templates/analytics/kpi_list.html:81
 #: templates/analytics/kpi_report_detail.html:548
@@ -4974,7 +5104,7 @@ msgstr "الفترة"
 #: templates/complaints/escalation_rule_list.html:293
 #: templates/complaints/government_ticket_list.html:92
 #: templates/complaints/government_ticket_list.html:146
-#: templates/complaints/inquiry_detail.html:499
+#: templates/complaints/inquiry_detail.html:506
 #: templates/complaints/inquiry_list.html:141
 #: templates/complaints/inquiry_list.html:193
 #: templates/complaints/oncall/schedule_detail.html:96
@@ -5005,7 +5135,7 @@ msgstr "الفترة"
 #: templates/feedback/action_plan_list.html:122
 #: templates/feedback/comment_import_list.html:73
 #: templates/feedback/feedback_delete_confirm.html:115
-#: templates/feedback/feedback_detail.html:299
+#: templates/feedback/feedback_detail.html:302
 #: templates/feedback/feedback_list.html:162
 #: templates/feedback/feedback_list.html:212
 #: templates/integrations/survey_mapping_settings.html:31
@@ -5016,19 +5146,19 @@ msgstr "الفترة"
 #: templates/journeys/template_form.html:206
 #: templates/journeys/template_list.html:82
 #: templates/observations/category_list.html:91
-#: templates/observations/observation_detail.html:692
+#: templates/observations/observation_detail.html:699
 #: templates/observations/observation_list.html:180
 #: templates/observations/observation_list.html:302
 #: templates/observations/public_success.html:141
 #: templates/organizations/department_complaints.html:73
 #: templates/organizations/department_confirm_delete.html:34
-#: templates/organizations/department_detail.html:654
-#: templates/organizations/department_detail.html:705
-#: templates/organizations/department_detail.html:772
-#: templates/organizations/department_detail.html:832
-#: templates/organizations/department_detail.html:898
-#: templates/organizations/department_detail.html:953
-#: templates/organizations/department_detail.html:1089
+#: templates/organizations/department_detail.html:704
+#: templates/organizations/department_detail.html:755
+#: templates/organizations/department_detail.html:822
+#: templates/organizations/department_detail.html:882
+#: templates/organizations/department_detail.html:948
+#: templates/organizations/department_detail.html:1003
+#: templates/organizations/department_detail.html:1139
 #: templates/organizations/department_form.html:152
 #: templates/organizations/department_inquiries.html:70
 #: templates/organizations/department_list.html:147
@@ -5080,7 +5210,7 @@ msgstr "الفترة"
 #: templates/projects/pdca_phase_form.html:37
 #: templates/projects/project_detail.html:190
 #: templates/projects/project_detail.html:295
-#: templates/projects/project_form.html:246
+#: templates/projects/project_form.html:249
 #: templates/projects/project_list.html:168
 #: templates/projects/task_form.html:163
 #: templates/projects/template_form.html:147
@@ -5140,6 +5270,7 @@ msgstr "الحالة"
 #: templates/accounts/settings.html:491 templates/accounts/settings.html:504
 #: templates/accounts/simple_acknowledgements/admin_list.html:121
 #: templates/accounts/simple_acknowledgements/admin_signatures.html:102
+#: templates/actions/action_detail.html:62
 #: templates/ai_engine/sentiment_dashboard.html:238
 #: templates/ai_engine/sentiment_list.html:208
 #: templates/analytics/dashboard.html:778
@@ -5184,9 +5315,9 @@ msgstr "الحالة"
 #: templates/journeys/template_list.html:103
 #: templates/observations/category_list.html:92
 #: templates/observations/observation_list.html:306
-#: templates/organizations/department_detail.html:655
-#: templates/organizations/department_detail.html:774
-#: templates/organizations/department_detail.html:834
+#: templates/organizations/department_detail.html:705
+#: templates/organizations/department_detail.html:824
+#: templates/organizations/department_detail.html:884
 #: templates/organizations/department_inquiries.html:74
 #: templates/organizations/department_observations.html:75
 #: templates/organizations/manager_review_questions.html:28
@@ -5243,7 +5374,12 @@ msgstr "الإجراءات"
 #: apps/executive_summary/templates/executive/dashboard.html:430
 #: templates/accounts/acknowledgements/dashboard.html:159
 #: templates/accounts/simple_acknowledgements/admin_list.html:120
+#: templates/appreciation/appreciation_detail.html:79
+#: templates/complaints/complaint_detail_ds.html:676
 #: templates/complaints/explanation_form.html:51
+#: templates/complaints/inquiry_detail.html:115
+#: templates/complaints/investigation_review.html:57
+#: templates/observations/observation_detail.html:70
 #: templates/presentations/presentation_detail.html:109
 #: templates/reports/report_detail.html:75
 msgid "PDF"
@@ -5323,11 +5459,11 @@ msgstr "مسح جميع المرشحات"
 #: templates/ai_engine/sentiment_detail.html:68
 #: templates/ai_engine/sentiment_list.html:204
 #: templates/ai_engine/tags/sentiment_card.html:22
-#: templates/complaints/inquiry_detail.html:165
-#: templates/complaints/inquiry_detail.html:1031
+#: templates/complaints/inquiry_detail.html:172
+#: templates/complaints/inquiry_detail.html:1000
 #: templates/complaints/partials/ai_panel.html:32
-#: templates/complaints/partials/ai_panel.html:205
-#: templates/observations/observation_detail.html:110
+#: templates/complaints/partials/ai_panel.html:182
+#: templates/observations/observation_detail.html:117
 #: templates/observations/partials/ai_panel.html:18
 #: templates/social/partials/ai_analysis_bilingual.html:56
 #: templates/social/social_comment_detail.html:126
@@ -5380,6 +5516,16 @@ msgstr "الأول"
 msgid "Previous"
 msgstr "السابق"
 
+#: apps/executive_summary/templates/executive/insights.html:176
+#: templates/accounts/staff_activity_log.html:190
+#: templates/ai_engine/sentiment_list.html:299
+#: templates/callcenter/complaint_list.html:254
+#: templates/callcenter/inquiry_list.html:246
+#: templates/surveys/comment_list.html:388
+#: templates/surveys/template_list.html:146
+msgid "Page"
+msgstr "الصفحة"
+
 #: apps/executive_summary/templates/executive/insights.html:179
 #: templates/actions/action_list.html:229
 #: templates/appreciation/badge_list.html:178
@@ -5424,6 +5570,7 @@ msgstr "تقييم المخاطر بالذكاء الاصطناعي"
 #: templates/analytics/kpi_report_detail.html:96
 #: templates/analytics/kpi_report_detail.html:346
 #: templates/analytics/kpi_report_list.html:344
+#: templates/complaints/partials/resolution_panel.html:266
 msgid "Regenerate"
 msgstr "إعادة توليد"
 
@@ -5520,11 +5667,11 @@ msgstr "آخر 90 يومًا"
 
 #: apps/executive_summary/views.py:259 apps/executive_summary/views.py:376
 #: apps/executive_summary/views.py:440 apps/executive_summary/views.py:469
-#: apps/executive_summary/views.py:501 apps/projects/ui_views.py:1374
-#: apps/projects/ui_views.py:1377 apps/projects/ui_views.py:1410
-#: apps/projects/ui_views.py:1437 apps/projects/ui_views.py:1545
-#: apps/projects/ui_views.py:1623 apps/projects/ui_views.py:1667
-#: apps/projects/ui_views.py:1709
+#: apps/executive_summary/views.py:501 apps/projects/ui_views.py:1406
+#: apps/projects/ui_views.py:1409 apps/projects/ui_views.py:1442
+#: apps/projects/ui_views.py:1469 apps/projects/ui_views.py:1577
+#: apps/projects/ui_views.py:1655 apps/projects/ui_views.py:1699
+#: apps/projects/ui_views.py:1741
 msgid "Permission denied"
 msgstr "تم رفض الإذن"
 
@@ -5566,16 +5713,16 @@ msgid "Failed to generate PDF report."
 msgstr "فشل في إنشاء تقرير PDF."
 
 #: apps/feedback/forms.py:283 templates/complaints/adverse_action_form.html:173
-#: templates/complaints/complaint_detail.html:350
-#: templates/complaints/complaint_pdf.html:527
+#: templates/complaints/complaint_detail.html:477
+#: templates/complaints/complaint_detail_ds.html:390
 #: templates/core/public_submit.html:422
 #: templates/dashboard/partials/observations_table.html:26
-#: templates/feedback/feedback_detail.html:102
-#: templates/feedback/feedback_detail.html:111
-#: templates/observations/observation_detail.html:149
+#: templates/feedback/feedback_detail.html:105
+#: templates/feedback/feedback_detail.html:114
+#: templates/observations/observation_detail.html:156
 #: templates/organizations/department_complaint_detail.html:132
-#: templates/organizations/department_detail.html:649
-#: templates/organizations/department_detail.html:1307
+#: templates/organizations/department_detail.html:699
+#: templates/organizations/department_detail.html:1357
 #: templates/organizations/department_form.html:147
 #: templates/organizations/department_inquiry_detail.html:106
 #: templates/organizations/department_staff_detail.html:472
@@ -5620,7 +5767,7 @@ msgid "Compliment"
 msgstr "مديح"
 
 #: apps/feedback/models.py:24 templates/core/public_submit.html:347
-#: templates/organizations/department_detail.html:1299
+#: templates/organizations/department_detail.html:1349
 #: templates/px_sources/communication_request_detail.html:224
 #: templates/px_sources/source_user_dashboard.html:162
 #: templates/px_sources/source_user_suggestion_list.html:157
@@ -5634,7 +5781,7 @@ msgstr "ملاحظات عامة"
 
 #: apps/feedback/models.py:26 templates/complaints/inquiry_detail.html:4
 #: templates/core/public_submit.html:321 templates/core/public_track.html:164
-#: templates/organizations/department_detail.html:1297
+#: templates/organizations/department_detail.html:1347
 #: templates/organizations/department_inquiry_detail.html:35
 #: templates/px_sources/communication_request_detail.html:204
 msgid "Inquiry"
@@ -5651,14 +5798,14 @@ msgstr "فحص الرضا"
 #: templates/observations/public_success.html:152
 #: templates/observations/public_track.html:187
 #: templates/organizations/department_complaints.html:151
-#: templates/organizations/department_detail.html:484
+#: templates/organizations/department_detail.html:534
 #: templates/organizations/department_manager_review.html:170
 #: templates/surveys/instance_detail.html:244
 msgid "Submitted"
 msgstr "تم الإرسال"
 
-#: apps/feedback/models.py:34
-#: templates/organizations/department_detail.html:485
+#: apps/feedback/models.py:34 templates/complaints/complaint_detail.html:574
+#: templates/organizations/department_detail.html:535
 #: templates/px_sources/source_user_suggestion_list.html:105
 #: templates/px_sources/source_user_suggestion_list.html:178
 msgid "Reviewed"
@@ -5667,7 +5814,7 @@ msgstr "تم المراجعة"
 #: apps/feedback/models.py:37 templates/analytics/dashboard.html:310
 #: templates/complaints/analytics.html:217
 #: templates/complaints/complaint_list.html:253
-#: templates/organizations/department_detail.html:1032
+#: templates/organizations/department_detail.html:1082
 msgid "Reopened"
 msgstr "أعيد فتحه"
 
@@ -5684,7 +5831,8 @@ msgstr "الرعاية السريرية"
 msgid "Staff Service"
 msgstr "خدمة الموظفين"
 
-#: apps/feedback/models.py:54 templates/callcenter/complaint_form.html:187
+#: apps/feedback/models.py:54 templates/actions/action_create.html:88
+#: templates/callcenter/complaint_form.html:187
 #: templates/core/public_submit.html:481
 msgid "Facility & Environment"
 msgstr "المرافق والبيئة"
@@ -5775,25 +5923,28 @@ msgstr "إيجابي"
 msgid "Negative"
 msgstr "سلبي"
 
-#: apps/feedback/models.py:400 apps/organizations/models.py:161
-#: templates/complaints/complaint_detail.html:1032
+#: apps/feedback/models.py:400 apps/organizations/models.py:175
+#: templates/complaints/complaint_detail.html:1143
+#: templates/complaints/complaint_detail_ds.html:1036
 #: templates/dashboard/employee_evaluation.html:1076
 #: templates/integrations/survey_mapping_settings.html:156
 #: templates/journeys/instance_list.html:176
 #: templates/surveys/comment_list.html:230
 msgid "Inpatient"
-msgstr "المرضى المنومون"
+msgstr "التنويم"
 
-#: apps/feedback/models.py:401 apps/organizations/models.py:160
-#: templates/complaints/complaint_detail.html:1031
+#: apps/feedback/models.py:401 apps/organizations/models.py:174
+#: templates/complaints/complaint_detail.html:1142
+#: templates/complaints/complaint_detail_ds.html:1035
 #: templates/dashboard/employee_evaluation.html:1081
 #: templates/integrations/survey_mapping_settings.html:157
 #: templates/surveys/comment_list.html:229
 msgid "Outpatient"
 msgstr "العيادات الخارجية"
 
-#: apps/feedback/models.py:408 apps/organizations/models.py:152
-#: templates/complaints/complaint_detail.html:1053
+#: apps/feedback/models.py:408 apps/organizations/models.py:166
+#: templates/complaints/complaint_detail.html:1164
+#: templates/complaints/complaint_detail_ds.html:1057
 #: templates/complaints/complaint_form.html:562
 #: templates/complaints/inquiry_form.html:142
 #: templates/complaints/public_complaint_form.html:118
@@ -5805,15 +5956,17 @@ msgstr "العيادات الخارجية"
 msgid "Medical"
 msgstr "طبي"
 
-#: apps/feedback/models.py:409 apps/organizations/models.py:153
-#: templates/complaints/complaint_detail.html:1054
+#: apps/feedback/models.py:409 apps/organizations/models.py:167
+#: templates/complaints/complaint_detail.html:1165
+#: templates/complaints/complaint_detail_ds.html:1058
 #: templates/organizations/department_form.html:110
 #: templates/organizations/staff_list.html:214
 msgid "Non-Medical"
 msgstr "غير طبي"
 
-#: apps/feedback/models.py:410 apps/organizations/models.py:154
-#: templates/complaints/complaint_detail.html:1055
+#: apps/feedback/models.py:410 apps/organizations/models.py:168
+#: templates/complaints/complaint_detail.html:1166
+#: templates/complaints/complaint_detail_ds.html:1059
 #: templates/complaints/complaint_form.html:563
 #: templates/complaints/inquiry_form.html:143
 #: templates/complaints/public_complaint_form.html:119
@@ -5825,16 +5978,18 @@ msgstr "غير طبي"
 msgid "Nursing"
 msgstr "تمريض"
 
-#: apps/feedback/models.py:411 apps/organizations/models.py:162
-#: templates/complaints/complaint_detail.html:1033
+#: apps/feedback/models.py:411 apps/organizations/models.py:176
+#: templates/complaints/complaint_detail.html:1144
+#: templates/complaints/complaint_detail_ds.html:1037
 #: templates/dashboard/employee_evaluation.html:1086
 #: templates/integrations/survey_mapping_settings.html:158
 #: templates/surveys/comment_list.html:231
 msgid "Emergency"
 msgstr "الطوارئ"
 
-#: apps/feedback/models.py:412 apps/organizations/models.py:155
-#: templates/complaints/complaint_detail.html:1057
+#: apps/feedback/models.py:412 apps/organizations/models.py:169
+#: templates/complaints/complaint_detail.html:1168
+#: templates/complaints/complaint_detail_ds.html:1061
 #: templates/complaints/complaint_form.html:565
 #: templates/complaints/inquiry_form.html:145
 #: templates/complaints/public_complaint_form.html:121
@@ -5959,10 +6114,11 @@ msgstr "اسم المبلغ"
 #: templates/accounts/simple_acknowledgements/admin_create.html:36
 #: templates/accounts/simple_acknowledgements/admin_form.html:124
 #: templates/accounts/simple_acknowledgements/admin_list.html:117
-#: templates/actions/action_create.html:24
+#: templates/actions/action_create.html:43
 #: templates/callcenter/complaint_form.html:169
 #: templates/callcenter/complaint_list.html:177
 #: templates/complaints/complaint_form.html:673
+#: templates/complaints/explanation_routing_rejected.html:41
 #: templates/complaints/explanation_success.html:46
 #: templates/complaints/investigation_respond.html:40
 #: templates/complaints/trash_list.html:37
@@ -5974,9 +6130,9 @@ msgstr "اسم المبلغ"
 #: templates/feedback/feedback_delete_confirm.html:103
 #: templates/feedback/feedback_list.html:208
 #: templates/observations/response_form_token.html:24
-#: templates/organizations/department_detail.html:829
-#: templates/organizations/department_detail.html:893
-#: templates/organizations/department_detail.html:1087
+#: templates/organizations/department_detail.html:879
+#: templates/organizations/department_detail.html:943
+#: templates/organizations/department_detail.html:1137
 #: templates/organizations/department_manager_review.html:90
 #: templates/organizations/department_observations.html:69
 #: templates/organizations/department_staff_detail.html:214
@@ -6006,8 +6162,8 @@ msgstr "عنوان مختصر (اختياري)"
 msgid "Describe the observation in detail..."
 msgstr "صف الملاحظة بالتفصيل..."
 
-#: apps/observations/views.py:111 apps/organizations/ui_views.py:2510
-#: templates/organizations/department_detail.html:474
+#: apps/observations/views.py:111 apps/organizations/ui_views.py:2548
+#: templates/organizations/department_detail.html:524
 #: templates/organizations/department_observations.html:34
 #: templates/px_sources/source_user_observation_list.html:105
 #: templates/px_sources/source_user_observation_list.html:180
@@ -6025,77 +6181,77 @@ msgstr ""
 "لم يتم العثور على أي ملاحظة بهذا الرمز التتبعي. يرجى التحقق والمحاولة مرة "
 "أخرى."
 
-#: apps/observations/views.py:844
+#: apps/observations/views.py:857
 msgid "You don't have permission to activate observations."
 msgstr "ليس لديك صلاحية لتفعيل الملاحظات."
 
-#: apps/observations/views.py:848
+#: apps/observations/views.py:861
 msgid "This observation is already assigned to you."
 msgstr "هذه الملاحظة مُسندة إليك بالفعل."
 
-#: apps/observations/views.py:883
+#: apps/observations/views.py:896
 msgid "Observation activated and assigned to you successfully."
 msgstr "تم تفعيل الملاحظة وإسنادها إليك بنجاح."
 
-#: apps/observations/views.py:966
+#: apps/observations/views.py:979
 msgid "You don't have permission to respond to observations."
 msgstr "ليس لديك صلاحية للرد على الملاحظات."
 
-#: apps/observations/views.py:995
+#: apps/observations/views.py:1008
 msgid "Response sent successfully."
 msgstr "تم إرسال الرد بنجاح."
 
-#: apps/observations/views.py:1187
+#: apps/observations/views.py:1186
 msgid "You don't have permission to send observations to departments."
 msgstr "ليس لديك صلاحية إرسال الملاحظات إلى الأقسام."
 
-#: apps/observations/views.py:1192 apps/observations/views.py:1455
+#: apps/observations/views.py:1191 apps/observations/views.py:1454
 msgid "Activate this observation before sending it to a department."
 msgstr "قم بتفعيل هذه الملاحظة قبل إرسالها إلى قسم."
 
-#: apps/observations/views.py:1316
+#: apps/observations/views.py:1315
 #, python-format
 msgid "Observation sent to %(dept)s department email."
 msgstr "تم إرسال الملاحظة إلى البريد الإلكتروني لقسم %(dept)s."
 
-#: apps/observations/views.py:1322
+#: apps/observations/views.py:1321
 #, python-format
 msgid "Observation sent to %(dept)s. Department champions have been notified."
 msgstr "تم إرسال الملاحظة إلى %(dept)s. تم إخطار أبطال القسم."
 
-#: apps/observations/views.py:1342
+#: apps/observations/views.py:1341
 msgid "You don't have permission to escalate observations."
 msgstr "ليس لديك صلاحية تصعيد الملاحظات."
 
-#: apps/observations/views.py:1346
+#: apps/observations/views.py:1345
 msgid "Cannot escalate a closed, cancelled, or rejected observation."
 msgstr "لا يمكن تصعيد ملاحظة مغلقة أو ملغاة أو مرفوضة."
 
-#: apps/observations/views.py:1422
+#: apps/observations/views.py:1421
 msgid "Observation escalated to {escalate_to_staff.get_full_name()}."
 msgstr "تم تصعيد الملاحظة إلى {escalate_to_staff.get_full_name()}."
 
-#: apps/observations/views.py:1448
+#: apps/observations/views.py:1447
 msgid "You don't have permission to send this observation."
 msgstr "ليس لديك صلاحية إرسال هذه الملاحظة."
 
-#: apps/observations/views.py:1601
+#: apps/observations/views.py:1600
 msgid "An error occurred while sending the observation."
 msgstr "حدث خطأ أثناء إرسال الملاحظة."
 
-#: apps/observations/views.py:2089
+#: apps/observations/views.py:2088
 msgid "You don't have permission to delete observations."
 msgstr "ليس لديك صلاحية حذف الملاحظات."
 
-#: apps/observations/views.py:2091
+#: apps/observations/views.py:2090
 msgid "Observation moved to trash."
 msgstr "تم نقل الملاحظة إلى سلة المهملات."
 
-#: apps/observations/views.py:2103
+#: apps/observations/views.py:2102
 msgid "You don't have permission to restore observations."
 msgstr "ليس لديك صلاحية استعادة الملاحظات."
 
-#: apps/observations/views.py:2105
+#: apps/observations/views.py:2104
 msgid "Observation restored successfully."
 msgstr "تمت استعادة الملاحظة بنجاح."
 
@@ -6107,8 +6263,9 @@ msgstr "اتركه فارغًا للإنشاء التلقائي"
 msgid "A patient with this MRN already exists."
 msgstr "يوجد مريض بهذا الرقم الطبي بالفعل."
 
-#: apps/organizations/models.py:156 apps/organizations/models.py:305
-#: templates/complaints/complaint_detail.html:1056
+#: apps/organizations/models.py:170 apps/organizations/models.py:319
+#: templates/complaints/complaint_detail.html:1167
+#: templates/complaints/complaint_detail_ds.html:1060
 #: templates/complaints/complaint_form.html:564
 #: templates/complaints/inquiry_form.html:144
 #: templates/complaints/public_complaint_form.html:120
@@ -6118,8 +6275,9 @@ msgstr "يوجد مريض بهذا الرقم الطبي بالفعل."
 msgid "Administrative"
 msgstr "إداري"
 
-#: apps/organizations/models.py:163 templates/callcenter/inquiry_list.html:148
-#: templates/complaints/complaint_detail.html:1034
+#: apps/organizations/models.py:177 templates/callcenter/inquiry_list.html:148
+#: templates/complaints/complaint_detail.html:1145
+#: templates/complaints/complaint_detail_ds.html:1038
 #: templates/complaints/inquiry_list.html:154
 #: templates/complaints/public_complaint_form.html:100
 #: templates/complaints/public_inquiry_form.html:71
@@ -6131,7 +6289,7 @@ msgstr "إداري"
 msgid "General"
 msgstr "عام"
 
-#: apps/organizations/models.py:303
+#: apps/organizations/models.py:317
 #: templates/callcenter/complaint_form.html:148
 #: templates/dashboard/command_center.html:657
 #: templates/organizations/staff_import.html:80
@@ -6145,27 +6303,73 @@ msgstr "عام"
 msgid "Physician"
 msgstr "طبيب"
 
-#: apps/organizations/models.py:304
+#: apps/organizations/models.py:318
 #: templates/organizations/staff_import.html:81
 msgid "Nurse"
 msgstr "ممرض/ممرضة"
 
-#: apps/organizations/models.py:352 apps/organizations/models.py:560
+#: apps/organizations/models.py:366 apps/organizations/models.py:574
 #: templates/organizations/department_staff_detail.html:416
 #: templates/organizations/patient_list.html:243
 msgid "Male"
 msgstr "ذكر"
 
-#: apps/organizations/models.py:352 apps/organizations/models.py:560
+#: apps/organizations/models.py:366 apps/organizations/models.py:574
 #: templates/organizations/department_staff_detail.html:417
 #: templates/organizations/patient_list.html:244
 msgid "Female"
 msgstr "أنثى"
 
+#: apps/organizations/models.py:562
+#: templates/px_sources/source_user_create_communication_request.html:42
+msgid "Medical Record Number"
+msgstr "رقم الملف الطبي"
+
+#: apps/organizations/models.py:568
+#: templates/organizations/department_staff_detail.html:365
+#: templates/organizations/staff_detail.html:72
+#: templates/organizations/staff_form.html:143
+msgid "First Name (Arabic)"
+msgstr "الاسم الأول (بالعربية)"
+
+#: apps/organizations/models.py:569
+#: templates/organizations/department_staff_detail.html:370
+#: templates/organizations/staff_detail.html:76
+#: templates/organizations/staff_form.html:152
+msgid "Last Name (Arabic)"
+msgstr "اسم العائلة (بالعربية)"
+
+#: apps/organizations/models.py:572
+#: templates/organizations/patient_detail.html:236
+msgid "Date of Birth"
+msgstr "تاريخ الميلاد"
+
+#: apps/organizations/models.py:575
+#: templates/organizations/department_staff_detail.html:412
+#: templates/organizations/patient_detail.html:232
+#: templates/organizations/patient_list.html:240
+msgid "Gender"
+msgstr "الجنس"
+
+#: apps/organizations/models.py:582
+msgid "Address"
+msgstr "العنوان"
+
+#: apps/organizations/models.py:583
+#: templates/organizations/hospital_list.html:163
+#: templates/organizations/patient_detail.html:252
+msgid "City"
+msgstr "المدينة"
+
+#: apps/organizations/models.py:588
+msgid "Primary Hospital"
+msgstr "المستشفى الرئيسي"
+
 #: apps/organizations/ui_views.py:445 apps/organizations/ui_views.py:517
-#: apps/organizations/ui_views.py:2795
+#: apps/organizations/ui_views.py:2836
 #: templates/appreciation/category_form.html:190
-#: templates/complaints/complaint_detail.html:558
+#: templates/complaints/complaint_detail.html:695
+#: templates/complaints/complaint_detail_ds.html:598
 #: templates/complaints/partials/explanation_panel.html:16
 msgid "Primary"
 msgstr "أساسي"
@@ -6178,10 +6382,10 @@ msgstr "إنشاء مريض"
 msgid "Edit Patient"
 msgstr "تعديل المريض"
 
-#: apps/organizations/ui_views.py:1913 apps/organizations/ui_views.py:2289
-#: apps/organizations/ui_views.py:2384 apps/organizations/ui_views.py:2456
-#: apps/organizations/ui_views.py:2525 apps/organizations/ui_views.py:2649
-#: apps/organizations/ui_views.py:2715 apps/organizations/ui_views.py:2764
+#: apps/organizations/ui_views.py:1913 apps/organizations/ui_views.py:2327
+#: apps/organizations/ui_views.py:2422 apps/organizations/ui_views.py:2494
+#: apps/organizations/ui_views.py:2563 apps/organizations/ui_views.py:2690
+#: apps/organizations/ui_views.py:2756 apps/organizations/ui_views.py:2805
 msgid "You don't have permission to view this department."
 msgstr "ليس لديك صلاحية عرض هذا القسم."
 
@@ -6189,12 +6393,13 @@ msgstr "ليس لديك صلاحية عرض هذا القسم."
 msgid "Complaint Response (Re-submit)"
 msgstr "الرد على الشكوى (إعادة تقديم)"
 
-#: apps/organizations/ui_views.py:2067
+#: apps/organizations/ui_views.py:2067 apps/organizations/ui_views.py:2184
 #: templates/dashboard/staff_performance_detail.html:73
 msgid "Complaint Response"
 msgstr "الاستجابة للشكاوى"
 
 #: apps/organizations/ui_views.py:2069 apps/organizations/ui_views.py:2098
+#: apps/organizations/ui_views.py:2186
 msgid "No title"
 msgstr "بدون عنوان"
 
@@ -6217,55 +6422,55 @@ msgstr "الرد على الملاحظة"
 msgid "Inquiry Response"
 msgstr "الاستجابة للاستفسارات"
 
-#: apps/organizations/ui_views.py:2544
+#: apps/organizations/ui_views.py:2582
 msgid "This complaint does not belong to this department."
 msgstr "هذه الشكوى لا تنتمي إلى هذا القسم."
 
-#: apps/organizations/ui_views.py:2666
+#: apps/organizations/ui_views.py:2707
 msgid "This inquiry does not belong to this department."
 msgstr "هذا الاستفسار لا ينتمي إلى هذا القسم."
 
-#: apps/organizations/ui_views.py:2728
+#: apps/organizations/ui_views.py:2769
 msgid "This observation does not belong to this department."
 msgstr "هذه الملاحظة لا تنتمي إلى هذا القسم."
 
-#: apps/organizations/ui_views.py:2861
+#: apps/organizations/ui_views.py:2902
 msgid "You don't have permission to update staff info."
 msgstr "ليس لديك صلاحية لتحديث معلومات الموظفين."
 
-#: apps/organizations/ui_views.py:2883
+#: apps/organizations/ui_views.py:2924
 msgid "{field.replace('_', ' ').title()} is required."
 msgstr "{field.replace('_', ' ').title()} مطلوب."
 
-#: apps/organizations/ui_views.py:2891
+#: apps/organizations/ui_views.py:2932
 msgid "Staff info updated successfully."
 msgstr "تم تحديث معلومات الموظفين بنجاح."
 
-#: apps/organizations/ui_views.py:2893
+#: apps/organizations/ui_views.py:2934
 msgid "No changes detected."
 msgstr "لم يتم اكتشاف أي تغييرات."
 
-#: apps/organizations/ui_views.py:3066 apps/organizations/ui_views.py:3138
-#: apps/organizations/ui_views.py:3188
+#: apps/organizations/ui_views.py:3107 apps/organizations/ui_views.py:3179
+#: apps/organizations/ui_views.py:3229
 #: templates/appreciation/appreciation_list.html:208
 #: templates/observations/observation_detail.html:50
 #: templates/observations/observation_list.html:359
-#: templates/organizations/department_detail.html:919
-#: templates/organizations/department_detail.html:973
+#: templates/organizations/department_detail.html:969
+#: templates/organizations/department_detail.html:1023
 #: templates/organizations/department_observation_detail.html:107
 #: templates/organizations/department_staff_detail.html:307
 msgid "Anonymous"
 msgstr "مجهول"
 
-#: apps/organizations/ui_views.py:3440
+#: apps/organizations/ui_views.py:3481
 msgid "You don't have permission to set the respondent."
 msgstr "ليس لديك صلاحية تعيين المستجيب."
 
-#: apps/organizations/ui_views.py:3447 apps/organizations/ui_views.py:3517
+#: apps/organizations/ui_views.py:3488 apps/organizations/ui_views.py:3558
 msgid "Invalid staff member selected."
 msgstr "عضو الطاقم المحدد غير صالح."
 
-#: apps/organizations/ui_views.py:3453
+#: apps/organizations/ui_views.py:3494
 msgid ""
 "{respondent.get_full_name()} does not have an email address. Add an email "
 "first."
@@ -6273,30 +6478,30 @@ msgstr ""
 "{respondent.get_full_name()} ليس لديه عنوان بريد إلكتروني. أضف بريدًا "
 "إلكترونيًا أولاً."
 
-#: apps/organizations/ui_views.py:3460
+#: apps/organizations/ui_views.py:3501
 msgid ""
 "{respondent.get_full_name()} does not have a user account. Create a user "
 "account first."
 msgstr ""
 "ليس لدى {respondent.get_full_name()} حساب مستخدم. قم بإنشاء حساب مستخدم أولاً."
 
-#: apps/organizations/ui_views.py:3471
+#: apps/organizations/ui_views.py:3512
 msgid "Champion set to {respondent.get_full_name()}. Champion role assigned."
 msgstr "تم تعيين المشرف إلى {respondent.get_full_name()}. تم تعيين دور المشرف."
 
-#: apps/organizations/ui_views.py:3476
+#: apps/organizations/ui_views.py:3517
 msgid "Champion removed."
 msgstr "تم إزالة المشرف."
 
-#: apps/organizations/ui_views.py:3498
+#: apps/organizations/ui_views.py:3539
 msgid "You don't have permission to set department roles."
 msgstr "ليس لديك صلاحية تعيين أدوار القسم."
 
-#: apps/organizations/ui_views.py:3504
+#: apps/organizations/ui_views.py:3545
 msgid "Invalid role."
 msgstr "دور غير صالح."
 
-#: apps/organizations/ui_views.py:3527
+#: apps/organizations/ui_views.py:3568
 msgid ""
 "Selected staff {staff.get_full_name()} has no email. Add an email and create "
 "a user account first."
@@ -6304,7 +6509,7 @@ msgstr ""
 "الموظف المحدد {staff.get_full_name()} ليس لديه بريد إلكتروني. أضف بريدًا "
 "إلكترونيًا وأنشئ حساب مستخدم أولاً."
 
-#: apps/organizations/ui_views.py:3538
+#: apps/organizations/ui_views.py:3579
 msgid ""
 "Manager set to {staff.get_full_name()}. User account created with Department "
 "Manager role."
@@ -6312,114 +6517,114 @@ msgstr ""
 "تم تعيين المدير إلى {staff.get_full_name()}. تم إنشاء حساب المستخدم بدور "
 "مدير القسم."
 
-#: apps/organizations/ui_views.py:3541
+#: apps/organizations/ui_views.py:3582
 #, python-brace-format
 msgid "Could not create user account: {e}"
 msgstr "تعذر إنشاء حساب المستخدم: {e}"
 
-#: apps/organizations/ui_views.py:3546
+#: apps/organizations/ui_views.py:3587
 msgid "Manager set to {staff.get_full_name()}."
 msgstr "تم تعيين المدير إلى {staff.get_full_name()}."
 
-#: apps/organizations/ui_views.py:3550
+#: apps/organizations/ui_views.py:3591
 msgid "{role_label} set to {staff.get_full_name()}."
 msgstr "تم تعيين {role_label} إلى {staff.get_full_name()}."
 
-#: apps/organizations/ui_views.py:3558
+#: apps/organizations/ui_views.py:3599
 #, python-brace-format
 msgid "{role_label} removed."
 msgstr "تمت إزالة {role_label}."
 
-#: apps/organizations/ui_views.py:3571
+#: apps/organizations/ui_views.py:3612
 msgid "You don't have permission to import staff."
 msgstr "ليس لديك صلاحية لاستيراد الموظفين."
 
-#: apps/organizations/ui_views.py:3576
+#: apps/organizations/ui_views.py:3617
 msgid "No hospital associated with your account."
 msgstr "لا يوجد مستشفى مرتبط بحسابك."
 
-#: apps/organizations/ui_views.py:3587
+#: apps/organizations/ui_views.py:3628
 msgid "Please select a CSV file to upload."
 msgstr "يرجى تحديد ملف CSV للتحميل."
 
-#: apps/organizations/ui_views.py:3591
+#: apps/organizations/ui_views.py:3632
 msgid "Please upload a CSV file (.csv extension)."
 msgstr "يرجى تحميل ملف CSV بامتداد .csv."
 
-#: apps/organizations/ui_views.py:3607
+#: apps/organizations/ui_views.py:3648
 msgid "Could not decode the file. Please save as UTF-8 CSV."
 msgstr "تعذر فك تشفير الملف. يرجى الحفظ بتنسيق UTF-8 CSV."
 
-#: apps/organizations/ui_views.py:3616
+#: apps/organizations/ui_views.py:3657
 msgid "Missing required columns: {', '.join(missing)}"
 msgstr "الأعمدة المطلوبة مفقودة: {', '.join(missing)}"
 
-#: apps/organizations/ui_views.py:3648
+#: apps/organizations/ui_views.py:3689
 msgid "Import failed: {str(e)}"
 msgstr "فشل الاستيراد: {str(e)}"
 
-#: apps/organizations/ui_views.py:3966 apps/projects/ui_views.py:1097
-#: apps/projects/ui_views.py:1140 apps/projects/ui_views.py:1207
-#: apps/projects/ui_views.py:1251 apps/projects/ui_views.py:1319
+#: apps/organizations/ui_views.py:4007 apps/projects/ui_views.py:1118
+#: apps/projects/ui_views.py:1161 apps/projects/ui_views.py:1225
+#: apps/projects/ui_views.py:1269 apps/projects/ui_views.py:1334
 msgid "You don't have permission."
 msgstr "ليس لديك صلاحية."
 
-#: apps/organizations/ui_views.py:4024
+#: apps/organizations/ui_views.py:4065
 msgid "Only the department manager can review champion responses."
 msgstr "يمكن لمدير القسم فقط مراجعة استجابات الأبطال."
 
-#: apps/organizations/ui_views.py:4028
+#: apps/organizations/ui_views.py:4069
 msgid "No champion response submitted yet."
 msgstr "لم يتم تقديم رد البطل بعد."
 
-#: apps/organizations/ui_views.py:4032
+#: apps/organizations/ui_views.py:4073
 msgid "This response has already been approved."
 msgstr "تمت الموافقة على هذا الرد بالفعل."
 
-#: apps/organizations/ui_views.py:4056
+#: apps/organizations/ui_views.py:4097
 msgid "Invalid action."
 msgstr "إجراء غير صالح."
 
-#: apps/organizations/ui_views.py:4062
+#: apps/organizations/ui_views.py:4103
 #: templates/organizations/department_manager_review.html:290
 msgid "Please provide a rejection reason."
 msgstr "يرجى تقديم سبب الرفض."
 
-#: apps/organizations/ui_views.py:4145
+#: apps/organizations/ui_views.py:4186
 msgid "Response approved and forwarded to the PX team."
 msgstr "تمت الموافقة على الاستجابة وإرسالها إلى فريق PX."
 
-#: apps/organizations/ui_views.py:4212
+#: apps/organizations/ui_views.py:4253
 msgid ""
 "Response rejected. The champion has been notified to submit a new response."
 msgstr "تم رفض الرد. تم إبلاغ البطل لتقديم رد جديد."
 
-#: apps/organizations/ui_views.py:4258 apps/organizations/ui_views.py:4283
-#: apps/organizations/ui_views.py:4337 apps/organizations/ui_views.py:4377
+#: apps/organizations/ui_views.py:4299 apps/organizations/ui_views.py:4324
+#: apps/organizations/ui_views.py:4378 apps/organizations/ui_views.py:4418
 msgid "You don't have permission to manage review questions."
 msgstr "ليس لديك صلاحية إدارة أسئلة المراجعة."
 
-#: apps/organizations/ui_views.py:4263 apps/organizations/ui_views.py:4288
+#: apps/organizations/ui_views.py:4304 apps/organizations/ui_views.py:4329
 msgid "No hospital context found."
 msgstr "لم يتم العثور على سياق المستشفى."
 
-#: apps/organizations/ui_views.py:4299
+#: apps/organizations/ui_views.py:4340
 msgid "English text is required."
 msgstr "النص الإنجليزي مطلوب."
 
-#: apps/organizations/ui_views.py:4321
+#: apps/organizations/ui_views.py:4362
 msgid "Question created successfully."
 msgstr "تم إنشاء السؤال بنجاح."
 
-#: apps/organizations/ui_views.py:4361
+#: apps/organizations/ui_views.py:4402
 msgid "Question updated successfully."
 msgstr "تم تحديث السؤال بنجاح."
 
-#: apps/organizations/ui_views.py:4383
+#: apps/organizations/ui_views.py:4424
 msgid "Question deleted."
 msgstr "تم حذف السؤال."
 
-#: apps/organizations/ui_views.py:4493
+#: apps/organizations/ui_views.py:4534
 msgid "You don't have permission to view this section."
 msgstr "ليس لديك صلاحية لعرض هذا القسم."
 
@@ -6468,11 +6673,12 @@ msgid "Quote / Callout"
 msgstr "اقتباس / إشارة"
 
 #: apps/presentations/models.py:22
-#: templates/complaints/complaint_detail.html:274
-#: templates/complaints/inquiry_detail.html:127
+#: templates/complaints/complaint_detail.html:401
+#: templates/complaints/complaint_detail_ds.html:314
+#: templates/complaints/inquiry_detail.html:134
 #: templates/complaints/partials/inquiry_timeline_panel.html:3
 #: templates/complaints/partials/timeline_panel.html:3
-#: templates/observations/observation_detail.html:73
+#: templates/observations/observation_detail.html:80
 #: templates/observations/partials/observation_timeline_panel.html:3
 #: templates/projects/project_list.html:170
 #: templates/px_sources/communication_request_detail.html:274
@@ -6494,7 +6700,7 @@ msgstr "إغلاق"
 #: apps/presentations/models.py:29
 #: templates/appreciation/appreciation_list.html:92
 #: templates/appreciation/appreciation_list.html:169
-#: templates/organizations/department_detail.html:494
+#: templates/organizations/department_detail.html:544
 #: templates/rca/rca_list.html:100 templates/rca/rca_list.html:154
 msgid "Draft"
 msgstr "مسودة"
@@ -6650,27 +6856,27 @@ msgstr "تم إنشاء التقرير بعدد %d شريحة."
 msgid "Error generating report: %s"
 msgstr "خطأ في إنشاء التقرير: %s"
 
-#: apps/projects/forms.py:46
+#: apps/projects/forms.py:45
 msgid "Project name"
 msgstr "اسم المشروع"
 
-#: apps/projects/forms.py:52
+#: apps/projects/forms.py:51
 msgid "اسم المشروع"
 msgstr "اسم المشروع"
 
-#: apps/projects/forms.py:60
+#: apps/projects/forms.py:59
 msgid "Describe the project objectives and scope..."
 msgstr "صف أهداف المشروع ونطاقه..."
 
-#: apps/projects/forms.py:106
+#: apps/projects/forms.py:101
 msgid "Document project outcomes and results..."
 msgstr "توثيق نتائج ومحصلة المشروع..."
 
-#: apps/projects/forms.py:159 apps/projects/forms.py:429
+#: apps/projects/forms.py:158 apps/projects/forms.py:432
 msgid "Task title"
 msgstr "عنوان المهمة"
 
-#: apps/projects/forms.py:166
+#: apps/projects/forms.py:165
 msgid "Task description..."
 msgstr "وصف المهمة..."
 
@@ -6686,37 +6892,37 @@ msgstr "اسم القالب"
 msgid "Describe the project template..."
 msgstr "اشرح قالب المشروع..."
 
-#: apps/projects/forms.py:317
+#: apps/projects/forms.py:319
 #: templates/projects/template_delete_confirm.html:27
 #: templates/projects/template_detail.html:103
 msgid "Global (All Hospitals)"
 msgstr "عالمي (جميع المستشفيات)"
 
-#: apps/projects/forms.py:351
+#: apps/projects/forms.py:353
 msgid "Blank Project"
 msgstr "مشروع فارغ"
 
-#: apps/projects/forms.py:352 templates/projects/convert_action.html:41
+#: apps/projects/forms.py:354 templates/projects/convert_action.html:41
 msgid "Project Template"
 msgstr "قالب المشروع"
 
-#: apps/projects/forms.py:362 templates/projects/convert_action.html:53
+#: apps/projects/forms.py:364 templates/projects/convert_action.html:53
 #: templates/projects/project_form.html:171
 msgid "Project Name"
 msgstr "اسم المشروع"
 
-#: apps/projects/forms.py:366
+#: apps/projects/forms.py:368
 msgid "Enter project name"
 msgstr "أدخل اسم المشروع"
 
-#: apps/projects/forms.py:374 templates/projects/convert_action.html:65
-#: templates/projects/project_form.html:235
+#: apps/projects/forms.py:376 templates/projects/convert_action.html:65
+#: templates/projects/project_form.html:238
 #: templates/projects/project_list.html:167
 msgid "Project Lead"
 msgstr "قائد المشروع"
 
-#: apps/projects/forms.py:384 templates/projects/convert_action.html:76
-#: templates/projects/project_form.html:282
+#: apps/projects/forms.py:386 templates/projects/convert_action.html:76
+#: templates/projects/project_form.html:284
 msgid "Target Completion Date"
 msgstr "تاريخ الإنجاز المستهدف"
 
@@ -6756,171 +6962,167 @@ msgstr "فهم"
 msgid "Select"
 msgstr "اختيار"
 
-#: apps/projects/ui_views.py:343
+#: apps/projects/ui_views.py:367
 msgid "You don't have permission to view this project."
 msgstr "ليس لديك إذن لعرض هذا المشروع."
 
-#: apps/projects/ui_views.py:400 apps/projects/ui_views.py:1016
+#: apps/projects/ui_views.py:424 apps/projects/ui_views.py:1034
 msgid "You don't have permission to create projects."
 msgstr "ليس لديك إذن لإنشاء مشاريع."
 
-#: apps/projects/ui_views.py:510
+#: apps/projects/ui_views.py:534
 #, python-format
 msgid "QI Project created successfully with %(count)d task(s) from template."
 msgstr "تم إنشاء مشروع الجودة والتحسين بنجاح مع %(count)d مهمة من القالب."
 
-#: apps/projects/ui_views.py:513
+#: apps/projects/ui_views.py:537
 msgid "QI Project created successfully."
 msgstr "تم إنشاء مشروع الجودة والتحسين بنجاح."
 
-#: apps/projects/ui_views.py:538 apps/projects/ui_views.py:1145
-#: apps/projects/ui_views.py:1256
+#: apps/projects/ui_views.py:562 apps/projects/ui_views.py:1166
+#: apps/projects/ui_views.py:1274
 msgid "You don't have permission to edit this project."
 msgstr "ليس لديك إذن لتعديل هذا المشروع."
 
-#: apps/projects/ui_views.py:543
+#: apps/projects/ui_views.py:567
 msgid "You don't have permission to edit projects."
 msgstr "ليس لديك إذن لتعديل المشاريع."
 
-#: apps/projects/ui_views.py:550
+#: apps/projects/ui_views.py:574
 msgid "QI Project updated successfully."
 msgstr "تم تحديث مشروع الجودة والتحسين بنجاح."
 
-#: apps/projects/ui_views.py:573
+#: apps/projects/ui_views.py:597
 msgid "You don't have permission to delete projects."
 msgstr "ليس لديك إذن لحذف المشاريع."
 
-#: apps/projects/ui_views.py:577
+#: apps/projects/ui_views.py:601
 msgid "You don't have permission to delete this project."
 msgstr "ليس لديك إذن لحذف هذا المشروع."
 
-#: apps/projects/ui_views.py:583
+#: apps/projects/ui_views.py:607
 #, python-format
 msgid "Project \"%(name)s\" deleted successfully."
 msgstr "تم حذف المشروع \"%(name)s\" بنجاح."
 
-#: apps/projects/ui_views.py:607
+#: apps/projects/ui_views.py:631
 msgid "You don't have permission to create templates from this project."
 msgstr "ليس لديك الإذن لإنشاء قوالب من هذا المشروع."
 
-#: apps/projects/ui_views.py:616
+#: apps/projects/ui_views.py:640
 msgid "Please provide a template name."
 msgstr "يرجى تقديم اسم للقالب."
 
-#: apps/projects/ui_views.py:644
+#: apps/projects/ui_views.py:669
 #, python-format
 msgid "Template \"%(name)s\" created successfully with %(count)d task(s)."
 msgstr "تم إنشاء القالب \"%(name)s\" بنجاح مع %(count)d مهمة."
 
-#: apps/projects/ui_views.py:688
+#: apps/projects/ui_views.py:713
 msgid "You don't have permission to add tasks to this project."
 msgstr "ليس لديك الإذن لإضافة مهام إلى هذا المشروع."
 
-#: apps/projects/ui_views.py:697
+#: apps/projects/ui_views.py:722
 msgid "Task added successfully."
 msgstr "تمت إضافة المهمة بنجاح."
 
-#: apps/projects/ui_views.py:731
+#: apps/projects/ui_views.py:756
 msgid "You don't have permission to edit tasks in this project."
 msgstr "ليس لديك الإذن لتعديل المهام في هذا المشروع."
 
-#: apps/projects/ui_views.py:744
+#: apps/projects/ui_views.py:769
 msgid "Task updated successfully."
 msgstr "تم تحديث المهمة بنجاح."
 
-#: apps/projects/ui_views.py:771
+#: apps/projects/ui_views.py:796
 msgid "You don't have permission to delete tasks in this project."
 msgstr "ليس لديك إذن لحذف المهام في هذا المشروع."
 
-#: apps/projects/ui_views.py:778
+#: apps/projects/ui_views.py:803
 msgid "Task deleted successfully."
 msgstr "تم حذف المهمة بنجاح."
 
-#: apps/projects/ui_views.py:800
+#: apps/projects/ui_views.py:826
 msgid "You don't have permission to update task status."
 msgstr "ليس لديك صلاحية تحديث حالة المهمة."
 
-#: apps/projects/ui_views.py:805
-msgid "You don't have permission to update tasks in this project."
-msgstr "ليس لديك إذن لتحديث المهام في هذا المشروع."
-
-#: apps/projects/ui_views.py:818
+#: apps/projects/ui_views.py:839
 msgid "Task status updated."
 msgstr "تم تحديث حالة المهمة."
 
-#: apps/projects/ui_views.py:835 apps/projects/ui_views.py:874
+#: apps/projects/ui_views.py:856 apps/projects/ui_views.py:893
 msgid "You don't have permission to view templates."
 msgstr "ليس لديك إذن لعرض القوالب."
 
-#: apps/projects/ui_views.py:886
+#: apps/projects/ui_views.py:904
 msgid "You don't have permission to view this template."
 msgstr "ليس لديك إذن لعرض هذا القالب."
 
-#: apps/projects/ui_views.py:924
+#: apps/projects/ui_views.py:942
 msgid "Project template created successfully."
 msgstr "تم إنشاء قالب المشروع بنجاح."
 
-#: apps/projects/ui_views.py:952
+#: apps/projects/ui_views.py:970
 msgid "You don't have permission to edit this template."
 msgstr "ليس لديك إذن لتعديل هذا القالب."
 
-#: apps/projects/ui_views.py:961
+#: apps/projects/ui_views.py:979
 msgid "Project template updated successfully."
 msgstr "تم تحديث قالب المشروع بنجاح."
 
-#: apps/projects/ui_views.py:987
+#: apps/projects/ui_views.py:1005
 msgid "You don't have permission to delete this template."
 msgstr "ليس لديك الصلاحية لحذف هذا القالب."
 
-#: apps/projects/ui_views.py:993
+#: apps/projects/ui_views.py:1011
 #, python-format
 msgid "Template \"%(name)s\" deleted successfully."
 msgstr "تم حذف القالب \"%(name)s\" بنجاح."
 
-#: apps/projects/ui_views.py:1023
+#: apps/projects/ui_views.py:1041
 msgid "You don't have permission to convert this action."
 msgstr "ليس لديك الصلاحية لتحويل هذا الإجراء."
 
-#: apps/projects/ui_views.py:1069
+#: apps/projects/ui_views.py:1090
 msgid "PX Action converted to QI Project successfully."
 msgstr "تم تحويل إجراء المريض بنجاح إلى مشروع الجودة."
 
-#: apps/projects/ui_views.py:1090 apps/projects/ui_views.py:1133
+#: apps/projects/ui_views.py:1111 apps/projects/ui_views.py:1154
 msgid "Invalid PDCA phase."
 msgstr "مرحلة PDCA غير صالحة."
 
-#: apps/projects/ui_views.py:1174 apps/projects/ui_views.py:1286
+#: apps/projects/ui_views.py:1195 apps/projects/ui_views.py:1304
 #, python-format
 msgid "%(phase)s phase updated successfully."
 msgstr "تم تحديث مرحلة %(phase)s بنجاح."
 
-#: apps/projects/ui_views.py:1200 apps/projects/ui_views.py:1244
+#: apps/projects/ui_views.py:1218 apps/projects/ui_views.py:1262
 msgid "Invalid FOCUS phase."
 msgstr "مرحلة FOCUS غير صالحة."
 
-#: apps/projects/ui_views.py:1413
+#: apps/projects/ui_views.py:1445
 msgid "You don't have permission to delete tasks."
 msgstr "ليس لديك صلاحية لحذف المهام."
 
-#: apps/projects/ui_views.py:1441
+#: apps/projects/ui_views.py:1473
 msgid "You don't have permission to add tasks."
 msgstr "ليس لديك صلاحية لإضافة المهام."
 
-#: apps/projects/ui_views.py:1447 apps/projects/ui_views.py:1456
-#: apps/projects/ui_views.py:1617 apps/projects/ui_views.py:1661
-#: apps/projects/ui_views.py:1717 apps/projects/ui_views.py:1726
+#: apps/projects/ui_views.py:1479 apps/projects/ui_views.py:1488
+#: apps/projects/ui_views.py:1649 apps/projects/ui_views.py:1693
+#: apps/projects/ui_views.py:1749 apps/projects/ui_views.py:1758
 msgid "Invalid phase"
 msgstr "مرحلة غير صالحة."
 
-#: apps/projects/ui_views.py:1464 apps/projects/ui_views.py:1734
+#: apps/projects/ui_views.py:1496 apps/projects/ui_views.py:1766
 msgid "Invalid phase type"
 msgstr "نوع المرحلة غير صالح"
 
-#: apps/projects/ui_views.py:1549
+#: apps/projects/ui_views.py:1581
 msgid "You don't have permission to edit tasks."
 msgstr "ليس لديك صلاحية لتعديل المهام."
 
-#: apps/projects/ui_views.py:1713
+#: apps/projects/ui_views.py:1745
 msgid "You don't have permission to edit phases."
 msgstr "ليس لديك صلاحية لتعديل المراحل."
 
@@ -7347,8 +7549,8 @@ msgstr "نوع المستلم"
 
 #: apps/surveys/forms.py:232 templates/appreciation/leaderboard.html:145
 #: templates/config/deleted_items.html:165
-#: templates/organizations/department_detail.html:952
-#: templates/organizations/department_detail.html:1322
+#: templates/organizations/department_detail.html:1002
+#: templates/organizations/department_detail.html:1372
 #: templates/organizations/department_staff_detail.html:487
 #: templates/simulator/log_detail.html:194
 #: templates/surveys/manual_send.html:104
@@ -7469,13 +7671,14 @@ msgstr "الفئات"
 #: templates/appreciation/badge_list.html:139
 #: templates/appreciation/category_form.html:97
 #: templates/complaints/adverse_action_list.html:327
+#: templates/complaints/complaint_detail.html:253
 #: templates/complaints/complaint_threshold_list.html:306
 #: templates/complaints/escalation_rule_list.html:354
 #: templates/complaints/government_ticket_list.html:195
-#: templates/complaints/inquiry_detail.html:505
+#: templates/complaints/inquiry_detail.html:512
 #: templates/complaints/inquiry_form.html:69
 #: templates/complaints/partials/adverse_actions_panel.html:97
-#: templates/complaints/partials/departments_panel.html:110
+#: templates/complaints/partials/departments_panel.html:115
 #: templates/complaints/partials/staff_panel.html:69
 #: templates/complaints/sla_management.html:317
 #: templates/complaints/sla_management.html:412
@@ -7488,7 +7691,7 @@ msgstr "الفئات"
 #: templates/journeys/template_form.html:157
 #: templates/journeys/template_list.html:113
 #: templates/observations/category_list.html:131
-#: templates/organizations/department_detail.html:682
+#: templates/organizations/department_detail.html:732
 #: templates/organizations/department_staff_detail.html:42
 #: templates/organizations/manager_review_question_form.html:11
 #: templates/organizations/manager_review_questions.html:54
@@ -7596,7 +7799,7 @@ msgstr "الاسم (بالعربية)"
 #: templates/dashboard/standards_dashboard.html:238
 #: templates/journeys/template_form.html:264
 #: templates/organizations/department_confirm_delete.html:26
-#: templates/organizations/department_detail.html:1086
+#: templates/organizations/department_detail.html:1136
 #: templates/organizations/department_form.html:99
 #: templates/organizations/hospital_list.html:162
 #: templates/organizations/orgsection_confirm_delete.html:26
@@ -7671,8 +7874,8 @@ msgstr "اللون"
 #: templates/accounts/simple_acknowledgements/admin_form.html:201
 #: templates/accounts/simple_acknowledgements/admin_send.html:111
 #: templates/accounts/simple_acknowledgements/admin_upload_pdf.html:104
-#: templates/actions/action_create.html:95
-#: templates/actions/action_detail.html:537
+#: templates/actions/action_create.html:120
+#: templates/actions/action_detail.html:533
 #: templates/analytics/kpi_report_detail.html:504
 #: templates/analytics/kpi_report_generate.html:136
 #: templates/appreciation/badge_form.html:233
@@ -7681,25 +7884,34 @@ msgstr "اللون"
 #: templates/callcenter/import_call_records.html:123
 #: templates/callcenter/inquiry_form.html:247
 #: templates/complaints/adverse_action_form.html:238
-#: templates/complaints/complaint_detail.html:854
-#: templates/complaints/complaint_detail.html:889
-#: templates/complaints/complaint_detail.html:917
-#: templates/complaints/complaint_detail.html:973
-#: templates/complaints/complaint_detail.html:1002
-#: templates/complaints/complaint_detail.html:1104
-#: templates/complaints/complaint_detail.html:1149
+#: templates/complaints/complaint_detail.html:969
+#: templates/complaints/complaint_detail.html:1004
+#: templates/complaints/complaint_detail.html:1032
+#: templates/complaints/complaint_detail.html:1084
+#: templates/complaints/complaint_detail.html:1113
+#: templates/complaints/complaint_detail.html:1215
+#: templates/complaints/complaint_detail.html:1260
+#: templates/complaints/complaint_detail.html:1308
+#: templates/complaints/complaint_detail_ds.html:858
+#: templates/complaints/complaint_detail_ds.html:893
+#: templates/complaints/complaint_detail_ds.html:921
+#: templates/complaints/complaint_detail_ds.html:977
+#: templates/complaints/complaint_detail_ds.html:1006
+#: templates/complaints/complaint_detail_ds.html:1108
+#: templates/complaints/complaint_detail_ds.html:1153
 #: templates/complaints/complaint_form.html:736
 #: templates/complaints/complaint_form.html:741
 #: templates/complaints/complaint_list.html:426
 #: templates/complaints/complaint_threshold_form.html:383
 #: templates/complaints/escalation_rule_form.html:412
+#: templates/complaints/explanation_form.html:161
 #: templates/complaints/government_ticket_form.html:257
 #: templates/complaints/government_ticket_import.html:197
 #: templates/complaints/inquiry_department_response.html:83
-#: templates/complaints/inquiry_detail.html:668
-#: templates/complaints/inquiry_detail.html:706
-#: templates/complaints/inquiry_detail.html:795
-#: templates/complaints/inquiry_detail.html:852
+#: templates/complaints/inquiry_detail.html:637
+#: templates/complaints/inquiry_detail.html:675
+#: templates/complaints/inquiry_detail.html:764
+#: templates/complaints/inquiry_detail.html:821
 #: templates/complaints/inquiry_form.html:284
 #: templates/complaints/inquiry_form.html:286
 #: templates/complaints/involved_department_form.html:238
@@ -7710,7 +7922,7 @@ msgstr "اللون"
 #: templates/complaints/sla_management_form.html:354
 #: templates/complaints/templates/template_form.html:57
 #: templates/components/department_response_modal.html:40
-#: templates/components/send_to_modal.html:110
+#: templates/components/send_to_modal.html:117
 #: templates/config/hospital_users.html:416
 #: templates/config/hospital_users.html:469 templates/config/user_form.html:393
 #: templates/dashboard/my_dashboard.html:344
@@ -7727,11 +7939,12 @@ msgstr "اللون"
 #: templates/observations/convert_to_action.html:95
 #: templates/observations/observation_create.html:143
 #: templates/observations/observation_department_response.html:79
-#: templates/observations/observation_detail.html:911
-#: templates/observations/observation_detail.html:968
+#: templates/observations/observation_detail.html:880
+#: templates/observations/observation_detail.html:937
 #: templates/organizations/department_confirm_delete.html:46
-#: templates/organizations/department_detail.html:1205
-#: templates/organizations/department_detail.html:1257
+#: templates/organizations/department_detail.html:271
+#: templates/organizations/department_detail.html:1255
+#: templates/organizations/department_detail.html:1307
 #: templates/organizations/department_form.html:163
 #: templates/organizations/department_manager_review.html:264
 #: templates/organizations/department_staff_detail.html:424
@@ -7769,7 +7982,7 @@ msgstr "اللون"
 #: templates/projects/pdca_phase_form.html:81
 #: templates/projects/project_confirm_delete.html:59
 #: templates/projects/project_delete_confirm.html:48
-#: templates/projects/project_form.html:313
+#: templates/projects/project_form.html:315
 #: templates/projects/project_save_as_template.html:86
 #: templates/projects/task_confirm_delete.html:44
 #: templates/projects/task_delete_confirm.html:39
@@ -8116,7 +8329,7 @@ msgstr "تصفية"
 #: templates/notifications/send_sms_direct.html:77
 #: templates/observations/observation_list.html:271
 #: templates/organizations/department_complaints.html:56
-#: templates/organizations/department_detail.html:502
+#: templates/organizations/department_detail.html:552
 #: templates/organizations/department_inquiries.html:54
 #: templates/organizations/department_observations.html:56
 #: templates/organizations/staff_hierarchy.html:207
@@ -8140,18 +8353,26 @@ msgstr "العنصر"
 
 #: templates/accounts/acknowledgements/checklist_list.html:161
 #: templates/accounts/onboarding/checklist_list.html:151
-#: templates/appreciation/appreciation_detail.html:180
+#: templates/actions/action_detail.html:168
 #: templates/appreciation/appreciation_detail.html:186
+#: templates/appreciation/appreciation_detail.html:192
 #: templates/callcenter/call_records_list.html:172
 #: templates/callcenter/call_records_list.html:265
 #: templates/complaints/adverse_action_list.html:317
+#: templates/complaints/explanation_form.html:260
+#: templates/complaints/explanation_form.html:275
+#: templates/complaints/explanation_form.html:290
 #: templates/complaints/government_ticket_list.html:179
 #: templates/complaints/investigation_respond.html:85
-#: templates/complaints/investigation_review.html:81
-#: templates/complaints/investigation_review.html:138
-#: templates/complaints/investigation_review.html:153
-#: templates/complaints/investigation_review.html:168
+#: templates/complaints/investigation_review.html:88
+#: templates/complaints/investigation_review.html:197
+#: templates/complaints/investigation_review.html:212
+#: templates/complaints/investigation_review.html:227
 #: templates/complaints/partials/explanation_panel.html:68
+#: templates/complaints/partials/workflow_timeline.html:94
+#: templates/complaints/partials/workflow_timeline.html:135
+#: templates/complaints/partials/workflow_timeline.html:145
+#: templates/complaints/partials/workflow_timeline.html:155
 #: templates/journeys/template_detail.html:163
 #: templates/organizations/department_manager_review.html:205
 #: templates/organizations/staff_detail.html:412
@@ -8165,18 +8386,26 @@ msgstr "نعم"
 
 #: templates/accounts/acknowledgements/checklist_list.html:165
 #: templates/accounts/onboarding/checklist_list.html:154
-#: templates/appreciation/appreciation_detail.html:180
+#: templates/actions/action_detail.html:168
 #: templates/appreciation/appreciation_detail.html:186
+#: templates/appreciation/appreciation_detail.html:192
 #: templates/callcenter/call_records_list.html:173
 #: templates/callcenter/call_records_list.html:270
 #: templates/complaints/adverse_action_list.html:320
+#: templates/complaints/explanation_form.html:264
+#: templates/complaints/explanation_form.html:279
+#: templates/complaints/explanation_form.html:294
 #: templates/complaints/government_ticket_list.html:183
 #: templates/complaints/investigation_respond.html:91
-#: templates/complaints/investigation_review.html:83
-#: templates/complaints/investigation_review.html:142
-#: templates/complaints/investigation_review.html:157
-#: templates/complaints/investigation_review.html:172
+#: templates/complaints/investigation_review.html:90
+#: templates/complaints/investigation_review.html:201
+#: templates/complaints/investigation_review.html:216
+#: templates/complaints/investigation_review.html:231
 #: templates/complaints/partials/explanation_panel.html:68
+#: templates/complaints/partials/workflow_timeline.html:96
+#: templates/complaints/partials/workflow_timeline.html:137
+#: templates/complaints/partials/workflow_timeline.html:147
+#: templates/complaints/partials/workflow_timeline.html:157
 #: templates/journeys/template_detail.html:165
 #: templates/organizations/department_manager_review.html:210
 #: templates/organizations/staff_detail.html:414
@@ -8803,13 +9032,16 @@ msgid "Deactivate"
 msgstr "إلغاء التنشيط"
 
 #: templates/accounts/onboarding/category_list.html:111
-#: templates/complaints/complaint_detail.html:176
-#: templates/complaints/complaint_detail.html:228
-#: templates/complaints/complaint_detail.html:730
-#: templates/complaints/inquiry_detail.html:453
+#: templates/complaints/complaint_detail.html:167
+#: templates/complaints/complaint_detail.html:232
+#: templates/complaints/complaint_detail.html:848
+#: templates/complaints/complaint_detail_ds.html:167
+#: templates/complaints/complaint_detail_ds.html:219
+#: templates/complaints/complaint_detail_ds.html:744
+#: templates/complaints/inquiry_detail.html:460
 #: templates/complaints/sla_management.html:324
 #: templates/complaints/sla_management.html:419
-#: templates/observations/observation_detail.html:489
+#: templates/observations/observation_detail.html:496
 #: templates/px_sources/source_detail.html:591
 #: templates/px_sources/source_list.html:274
 msgid "Activate"
@@ -8822,7 +9054,8 @@ msgstr "تفعيل"
 #: templates/accounts/simple_acknowledgements/admin_list.html:182
 #: templates/appreciation/badge_list.html:142
 #: templates/complaints/adverse_action_list.html:332
-#: templates/complaints/complaint_detail.html:764
+#: templates/complaints/complaint_detail.html:939
+#: templates/complaints/complaint_detail_ds.html:828
 #: templates/complaints/complaint_threshold_list.html:316
 #: templates/complaints/escalation_rule_list.html:364
 #: templates/complaints/partials/adverse_actions_panel.html:110
@@ -8834,9 +9067,9 @@ msgstr "تفعيل"
 #: templates/journeys/template_list.html:124
 #: templates/journeys/template_list.html:194
 #: templates/observations/category_list.html:139
-#: templates/observations/observation_detail.html:575
+#: templates/observations/observation_detail.html:582
 #: templates/organizations/department_confirm_delete.html:49
-#: templates/organizations/department_detail.html:683
+#: templates/organizations/department_detail.html:733
 #: templates/organizations/manager_review_questions.html:60
 #: templates/organizations/orgsection_confirm_delete.html:49
 #: templates/organizations/orgsection_detail.html:172
@@ -8938,12 +9171,12 @@ msgstr "تم إنشاء الفئة بنجاح!"
 #: templates/accounts/onboarding/content_list.html:421
 #: templates/accounts/onboarding/content_list.html:493
 #: templates/complaints/partials/ai_helper_panel.html:66
-#: templates/complaints/partials/ai_panel.html:374
+#: templates/complaints/partials/ai_panel.html:321
 #: templates/complaints/partials/explanation_panel.html:425
 #: templates/complaints/partials/explanation_panel.html:450
 #: templates/complaints/partials/explanation_panel.html:483
 #: templates/complaints/partials/explanation_panel.html:559
-#: templates/complaints/partials/resolution_panel.html:279
+#: templates/complaints/partials/resolution_panel.html:408
 #: templates/core/public_track.html:384
 msgid "An error occurred. Please try again."
 msgstr "حدث خطأ. يرجى المحاولة مرة أخرى."
@@ -9217,9 +9450,9 @@ msgstr "الدور:"
 #: templates/accounts/onboarding/completion_email.html:14
 #: templates/accounts/onboarding/completion_email.html:15
 #: templates/accounts/settings.html:416 templates/accounts/settings.html:423
-#: templates/observations/observation_detail.html:615
-#: templates/observations/observation_detail.html:619
-#: templates/organizations/department_detail.html:615
+#: templates/observations/observation_detail.html:622
+#: templates/observations/observation_detail.html:626
+#: templates/organizations/department_detail.html:665
 msgid "Not assigned"
 msgstr "غير معيّن"
 
@@ -9475,7 +9708,6 @@ msgid "View provisional accounts"
 msgstr "عرض الحسابات المؤقتة"
 
 #: templates/accounts/onboarding/dashboard.html:149
-#: templates/complaints/complaint_pdf.html:765
 #: templates/px_sources/source_detail.html:465
 msgid "Recent Activity"
 msgstr "النشاط الأخير"
@@ -9871,6 +10103,53 @@ msgstr "قائمة الإقرار"
 msgid "Please review and acknowledge the following items"
 msgstr "يرجى مراجعة البنود التالية والإقرار بها"
 
+#: templates/accounts/onboarding/step_checklist.html:29
+#: templates/accounts/onboarding/step_checklist.html:232
+#: templates/accounts/onboarding/step_content.html:34
+#: templates/accounts/staff_activity_log.html:190
+#: templates/ai_engine/sentiment_list.html:299
+#: templates/appreciation/appreciation_list.html:267
+#: templates/appreciation/leaderboard.html:210
+#: templates/callcenter/call_records_list.html:298
+#: templates/callcenter/complaint_list.html:254
+#: templates/callcenter/inquiry_list.html:246
+#: templates/complaints/complaint_list.html:177
+#: templates/complaints/government_ticket_list.html:216
+#: templates/complaints/inquiry_list.html:182
+#: templates/config/hospital_users.html:228
+#: templates/config/hospital_users.html:335
+#: templates/dashboard/partials/actions_table.html:88
+#: templates/dashboard/partials/complaints_table.html:84
+#: templates/dashboard/partials/feedback_table.html:80
+#: templates/dashboard/partials/inquiries_table.html:82
+#: templates/dashboard/partials/observations_table.html:74
+#: templates/dashboard/partials/tasks_table.html:82
+#: templates/feedback/comment_list.html:202
+#: templates/feedback/feedback_list.html:149
+#: templates/feedback/feedback_list.html:302
+#: templates/observations/observation_list.html:286
+#: templates/organizations/patient_list.html:382
+#: templates/organizations/staff_hierarchy.html:223
+#: templates/organizations/staff_hierarchy.html:339
+#: templates/organizations/staff_list.html:258
+#: templates/organizations/staff_list.html:384
+#: templates/partials/pagination.html:6
+#: templates/physicians/doctor_rating_review.html:166
+#: templates/physicians/doctor_rating_review.html:267
+#: templates/physicians/individual_ratings_list.html:312
+#: templates/physicians/physician_list.html:285
+#: templates/physicians/ratings_list.html:312
+#: templates/projects/project_list.html:157
+#: templates/projects/project_list.html:271 templates/rca/rca_list.html:219
+#: templates/rca/rca_list.html:304 templates/surveys/comment_list.html:372
+#: templates/surveys/comment_list.html:388
+#: templates/surveys/his_patient_review.html:149
+#: templates/surveys/instance_list.html:125
+#: templates/surveys/instance_list.html:225
+#: templates/surveys/template_list.html:146
+msgid "of"
+msgstr "من"
+
 #: templates/accounts/onboarding/step_checklist.html:92
 msgid "No checklist items found."
 msgstr "لم يتم العثور على أي عناصر في قائمة التدقيق."
@@ -9897,7 +10176,7 @@ msgstr ""
 "تتمكن من تفعيل حسابك."
 
 #: templates/accounts/onboarding/step_checklist.html:184
-#: templates/config/hospital_users.html:602 templates/layouts/base.html:304
+#: templates/config/hospital_users.html:602 templates/layouts/base.html:307
 #: templates/physicians/doctor_rating_job_status.html:133
 #: templates/surveys/manual_send_csv.html:217
 msgid "Processing..."
@@ -10051,7 +10330,7 @@ msgstr "الحساب"
 
 #: templates/accounts/settings.html:40
 #: templates/accounts/staff_activity_log.html:127
-#: templates/actions/action_detail.html:136
+#: templates/actions/action_detail.html:122
 #: templates/dashboard/my_dashboard.html:209
 #: templates/organizations/staff_detail.html:316
 msgid "Activity"
@@ -10253,7 +10532,7 @@ msgid "Member Since"
 msgstr "عضو منذ"
 
 #: templates/accounts/settings.html:443
-#: templates/organizations/department_detail.html:395
+#: templates/organizations/department_detail.html:445
 #: templates/organizations/staff_detail.html:37
 #: templates/organizations/staff_form.html:349
 #: templates/organizations/staff_hierarchy.html:255
@@ -10302,6 +10581,7 @@ msgid "IP"
 msgstr "عنوان IP"
 
 #: templates/accounts/settings.html:570
+#: templates/actions/action_detail.html:240
 msgid "No activity yet"
 msgstr "لا يوجد نشاط بعد"
 
@@ -10511,13 +10791,15 @@ msgstr "الأرقام الأصغر تظهر أولاً"
 #: templates/accounts/simple_acknowledgements/admin_form.html:205
 #: templates/analytics/kpi_report_detail.html:500
 #: templates/complaints/adverse_action_form.html:242
-#: templates/complaints/complaint_detail.html:1107
+#: templates/complaints/complaint_detail.html:1218
+#: templates/complaints/complaint_detail.html:1311
+#: templates/complaints/complaint_detail_ds.html:1111
 #: templates/complaints/inquiry_form.html:281
 #: templates/journeys/stage_surveys_form.html:260
 #: templates/organizations/department_staff_detail.html:427
 #: templates/presentations/presentation_form.html:93
 #: templates/projects/partials/task_form_modal.html:96
-#: templates/projects/project_form.html:309
+#: templates/projects/project_form.html:311
 #: templates/projects/task_form.html:227
 #: templates/projects/template_form.html:215
 #: templates/px_sources/communication_request_detail.html:263
@@ -10550,7 +10832,7 @@ msgstr "كل التأكيدات"
 #: templates/complaints/complaint_list.html:340
 #: templates/complaints/government_ticket_list.html:191
 #: templates/complaints/oncall/schedule_list.html:271
-#: templates/complaints/partials/actions_panel.html:36
+#: templates/complaints/partials/actions_panel.html:37
 #: templates/dashboard/department_benchmarks.html:162
 #: templates/dashboard/partials/actions_table.html:69
 #: templates/dashboard/partials/complaints_table.html:65
@@ -10560,9 +10842,9 @@ msgstr "كل التأكيدات"
 #: templates/dashboard/partials/tasks_table.html:63
 #: templates/feedback/feedback_list.html:281
 #: templates/journeys/template_list.html:108
-#: templates/organizations/department_detail.html:681
-#: templates/organizations/department_detail.html:797
-#: templates/organizations/department_detail.html:861
+#: templates/organizations/department_detail.html:731
+#: templates/organizations/department_detail.html:847
+#: templates/organizations/department_detail.html:911
 #: templates/organizations/department_inquiries.html:114
 #: templates/organizations/department_observations.html:111
 #: templates/organizations/orgsection_list.html:164
@@ -10597,10 +10879,12 @@ msgid "Send to Staff"
 msgstr "إرسال إلى الموظفين"
 
 #: templates/accounts/simple_acknowledgements/admin_list.html:172
-#: templates/complaints/complaint_detail.html:1151
-#: templates/complaints/complaint_detail.html:1311
-#: templates/components/send_to_modal.html:107
-#: templates/components/send_to_modal.html:238
+#: templates/complaints/complaint_detail.html:1262
+#: templates/complaints/complaint_detail.html:1643
+#: templates/complaints/complaint_detail_ds.html:1155
+#: templates/complaints/complaint_detail_ds.html:1323
+#: templates/components/send_to_modal.html:114
+#: templates/components/send_to_modal.html:245
 #: templates/organizations/staff_detail.html:535
 #: templates/organizations/staff_detail.html:662
 #: templates/organizations/staff_list.html:483
@@ -10778,25 +11062,6 @@ msgstr "الإقرار"
 msgid "Date"
 msgstr "التاريخ"
 
-#: templates/accounts/simple_acknowledgements/admin_signatures.html:131
-#: templates/accounts/simple_acknowledgements/list.html:153
-#: templates/appreciation/appreciation_detail.html:170
-#: templates/appreciation/appreciation_list.html:114
-#: templates/appreciation/appreciation_list.html:172
-#: templates/appreciation/leaderboard.html:149
-#: templates/complaints/complaint_detail.html:562
-#: templates/complaints/complaint_detail.html:564
-#: templates/organizations/department_detail.html:496
-#: templates/organizations/department_detail.html:954
-#: templates/organizations/department_detail.html:1325
-#: templates/organizations/department_staff_detail.html:489
-#: templates/simulator/log_list.html:229
-#: templates/surveys/instance_detail.html:427
-#: templates/surveys/instance_list.html:92
-#: templates/surveys/instance_list.html:138
-msgid "Sent"
-msgstr "المرسلة"
-
 #: templates/accounts/simple_acknowledgements/admin_signatures.html:160
 #: templates/accounts/simple_acknowledgements/list.html:223
 #: templates/references/document_view.html:220
@@ -10862,16 +11127,18 @@ msgid "Name on signature"
 msgstr "الاسم على التوقيع"
 
 #: templates/accounts/simple_acknowledgements/admin_upload_pdf.html:92
-#: templates/appreciation/appreciation_detail.html:88
-#: templates/complaints/complaint_detail.html:320
-#: templates/complaints/inquiry_detail.html:132
+#: templates/appreciation/appreciation_detail.html:94
+#: templates/complaints/complaint_detail.html:447
+#: templates/complaints/complaint_detail_ds.html:360
+#: templates/complaints/inquiry_detail.html:139
 #: templates/complaints/involved_department_form.html:219
 #: templates/complaints/involved_staff_form.html:187
 #: templates/dashboard/employee_evaluation.html:1291
 #: templates/dashboard/employee_evaluation_charts.html:580
-#: templates/feedback/feedback_detail.html:66
-#: templates/observations/observation_detail.html:80
-#: templates/partials/notes_panel.html:5 templates/rca/rca_detail.html:365
+#: templates/feedback/feedback_detail.html:69
+#: templates/observations/observation_detail.html:87
+#: templates/partials/notes_panel.html:5
+#: templates/partials/notes_panel_ds.html:5 templates/rca/rca_detail.html:365
 #: templates/standards/department_standards.html:356
 #: templates/standards/search.html:482
 #: templates/standards/standard_detail.html:356
@@ -10993,7 +11260,7 @@ msgid "Search descriptions..."
 msgstr "البحث في الأوصاف..."
 
 #: templates/accounts/staff_activity_log.html:85
-#: templates/organizations/department_detail.html:1088
+#: templates/organizations/department_detail.html:1138
 #: templates/standards/activity_type_form.html:150
 #: templates/standards/standard_form.html:259
 msgid "Activity Type"
@@ -11083,27 +11350,33 @@ msgstr "تحديث تفاصيل خطة العمل"
 msgid "Create a new improvement action plan"
 msgstr "إنشاء خطة عمل تحسين جديدة"
 
-#: templates/actions/action_create.html:25
+#: templates/actions/action_create.html:26
+#: templates/references/document_form.html:197
+#: templates/standards/standard_form.html:152
+msgid "Please fix the following errors:"
+msgstr "يرجى تصحيح الأخطاء التالية:"
+
+#: templates/actions/action_create.html:44
 msgid "Enter action plan title"
 msgstr "أدخل عنوان خطة العمل"
 
-#: templates/actions/action_create.html:40
+#: templates/actions/action_create.html:59
 msgid "Describe the action plan..."
 msgstr "صف خطة العمل..."
 
-#: templates/actions/action_create.html:45
-#: templates/actions/action_detail.html:453
-#: templates/appreciation/appreciation_detail.html:150
+#: templates/actions/action_create.html:64
+#: templates/actions/action_detail.html:443
+#: templates/appreciation/appreciation_detail.html:156
 #: templates/complaints/government_ticket_detail.html:190
-#: templates/observations/observation_detail.html:618
+#: templates/observations/observation_detail.html:625
 #: templates/observations/observation_list.html:231
 #: templates/organizations/department_complaint_detail.html:109
 #: templates/organizations/department_complaints.html:72
-#: templates/organizations/department_detail.html:704
-#: templates/organizations/department_detail.html:771
-#: templates/organizations/department_detail.html:831
-#: templates/organizations/department_detail.html:897
-#: templates/organizations/department_detail.html:1306
+#: templates/organizations/department_detail.html:754
+#: templates/organizations/department_detail.html:821
+#: templates/organizations/department_detail.html:881
+#: templates/organizations/department_detail.html:947
+#: templates/organizations/department_detail.html:1356
 #: templates/organizations/department_inquiries.html:69
 #: templates/organizations/department_inquiry_detail.html:79
 #: templates/organizations/department_observation_detail.html:77
@@ -11117,16 +11390,16 @@ msgstr "صف خطة العمل..."
 msgid "Assigned To"
 msgstr "تم الإسناد إلى"
 
-#: templates/actions/action_create.html:47
-#: templates/complaints/complaint_detail.html:881
-#: templates/complaints/inquiry_detail.html:694
-#: templates/observations/observation_detail.html:594
+#: templates/actions/action_create.html:66
+#: templates/complaints/complaint_detail.html:996
+#: templates/complaints/complaint_detail_ds.html:885
+#: templates/complaints/inquiry_detail.html:663
+#: templates/observations/observation_detail.html:601
 #: templates/px_sources/source_user_form.html:131
 msgid "Select User"
 msgstr "اختر المستخدم"
 
-#: templates/actions/action_create.html:55
-#: templates/actions/action_detail.html:489
+#: templates/actions/action_create.html:74
 #: templates/dashboard/partials/actions_table.html:29
 #: templates/dashboard/partials/complaints_table.html:29
 #: templates/dashboard/partials/inquiries_table.html:28
@@ -11141,27 +11414,39 @@ msgstr "اختر المستخدم"
 msgid "Due Date"
 msgstr "تاريخ الاستحقاق"
 
-#: templates/actions/action_create.html:62
+#: templates/actions/action_create.html:84
+#, fuzzy
+#| msgid "Clinical Care"
+msgid "Clinical Quality"
+msgstr "الرعاية السريرية"
+
+#: templates/actions/action_create.html:85
+#, fuzzy
+#| msgid "Patient Name"
+msgid "Patient Safety"
+msgstr "اسم المريض"
+
+#: templates/actions/action_create.html:86
+msgid "Service Quality"
+msgstr ""
+
+#: templates/actions/action_create.html:87
+#: templates/callcenter/complaint_form.html:186
+#: templates/px_sources/source_user_complaint_list.html:140
+#: templates/px_sources/source_user_inquiry_list.html:129
+msgid "Staff Behavior"
+msgstr "سلوك الموظفين"
+
+#: templates/actions/action_create.html:106
+#: templates/actions/action_detail.html:202
 msgid "Related Complaint"
 msgstr "شكوى ذات صلة"
 
-#: templates/actions/action_create.html:64
-msgid "Select Complaint"
-msgstr "اختر الشكوى"
-
-#: templates/actions/action_create.html:72
-msgid "Related Survey"
-msgstr "استبيان ذو صلة"
-
-#: templates/actions/action_create.html:74
-msgid "Select Survey"
-msgstr "اختر الاستبيان"
-
-#: templates/actions/action_create.html:98
+#: templates/actions/action_create.html:123
 #: templates/complaints/involved_department_form.html:234
 #: templates/complaints/involved_staff_form.html:202
 #: templates/config/user_form.html:388
-#: templates/organizations/department_detail.html:1208
+#: templates/organizations/department_detail.html:1258
 #: templates/organizations/department_form.html:167
 #: templates/organizations/orgsection_form.html:151
 #: templates/organizations/orgsubsection_form.html:161
@@ -11183,36 +11468,19 @@ msgstr "حفظ"
 msgid "Action"
 msgstr "الإجراء"
 
-#: templates/actions/action_detail.html:50
-msgid "Back to Actions"
-msgstr "العودة إلى خطط العمل"
-
-#: templates/actions/action_detail.html:106
-msgid "SLA Progress"
-msgstr "تقدم مهلة خدمة SLA"
-
-#: templates/actions/action_detail.html:114
-#: templates/actions/action_list.html:178
-msgid "Due:"
+#: templates/actions/action_detail.html:98
+#, fuzzy
+#| msgid "Due:"
+msgid "Due"
 msgstr "الموعد المستحق:"
 
-#: templates/actions/action_detail.html:116
-#: templates/complaints/inquiry_detail.html:204
-#: templates/dashboard/command_center.html:471
-#: templates/observations/observation_detail.html:223
-msgid "OVERDUE"
-msgstr "متأخرة"
-
-#: templates/actions/action_detail.html:118
-msgid "left"
-msgstr "يسار"
-
-#: templates/actions/action_detail.html:133
-#: templates/appreciation/appreciation_detail.html:83
-#: templates/complaints/complaint_detail.html:265
-#: templates/complaints/inquiry_detail.html:126
-#: templates/feedback/feedback_detail.html:61
-#: templates/observations/observation_detail.html:72
+#: templates/actions/action_detail.html:119
+#: templates/appreciation/appreciation_detail.html:89
+#: templates/complaints/complaint_detail.html:392
+#: templates/complaints/complaint_detail_ds.html:305
+#: templates/complaints/inquiry_detail.html:133
+#: templates/feedback/feedback_detail.html:64
+#: templates/observations/observation_detail.html:79
 #: templates/organizations/department_complaint_detail.html:101
 #: templates/organizations/department_inquiry_detail.html:65
 #: templates/organizations/department_observation_detail.html:69
@@ -11221,10 +11489,10 @@ msgstr "يسار"
 msgid "Details"
 msgstr "التفاصيل"
 
-#: templates/actions/action_detail.html:139
-#: templates/actions/action_detail.html:293
+#: templates/actions/action_detail.html:125
+#: templates/actions/action_detail.html:345
 #: templates/feedback/action_plan_list.html:124
-#: templates/organizations/department_detail.html:1090
+#: templates/organizations/department_detail.html:1140
 #: templates/standards/department_standards.html:123
 #: templates/standards/department_standards.html:203
 #: templates/standards/department_standards.html:278
@@ -11235,190 +11503,197 @@ msgstr "التفاصيل"
 msgid "Evidence"
 msgstr "الأدلة"
 
-#: templates/actions/action_detail.html:142
+#: templates/actions/action_detail.html:128
 #: templates/complaints/explanation_success.html:57
-#: templates/complaints/investigation_review.html:96
+#: templates/complaints/investigation_review.html:103
 #: templates/complaints/partials/attachments_panel.html:3
 #: templates/core/public_submit.html:425
-#: templates/observations/observation_detail.html:409
+#: templates/observations/observation_detail.html:416
 #: templates/observations/public_new.html:183
 msgid "Attachments"
 msgstr "المرفقات"
 
-#: templates/actions/action_detail.html:149
-msgid "Action Details"
-msgstr "تفاصيل الإجراء"
+#: templates/actions/action_detail.html:166
+#, fuzzy
+#| msgid "Review and Approval"
+msgid "Requires Approval"
+msgstr "المراجعة والموافقة"
 
-#: templates/actions/action_detail.html:172
+#: templates/actions/action_detail.html:184
 #: templates/dashboard/comments_report.html:121
 msgid "Action Plan"
 msgstr "خطة العمل"
 
-#: templates/actions/action_detail.html:180
+#: templates/actions/action_detail.html:193
 msgid "Outcome"
 msgstr "النتيجة"
 
-#: templates/actions/action_detail.html:193
-#: templates/dashboard/admin_evaluation.html:228
-#: templates/dashboard/command_center.html:130
-#: templates/dashboard/employee_evaluation.html:685
-#: templates/dashboard/employee_evaluation_charts.html:165
-#: templates/px_sources/source_detail.html:184
-#: templates/reports/report_detail.html:216
-#: templates/standards/dashboard.html:261
-msgid "Last Updated"
-msgstr "آخر تحديث"
-
-#: templates/actions/action_detail.html:201
+#: templates/actions/action_detail.html:218
 msgid "Activity Log"
 msgstr "سجل النشاط"
 
-#: templates/actions/action_detail.html:232
-msgid "No activity log entries yet"
-msgstr "لا توجد سجلات نشاط حتى الآن"
-
-#: templates/actions/action_detail.html:239
+#: templates/actions/action_detail.html:249
 msgid "Evidence Files"
 msgstr "ملفات الأدلة"
 
-#: templates/actions/action_detail.html:250
-#: templates/actions/action_detail.html:297
+#: templates/actions/action_detail.html:257
+#: templates/actions/action_detail.html:317
+#: templates/callcenter/call_records_list.html:221
+#: templates/organizations/department_detail.html:1283
+#: templates/references/document_view.html:302
+#: templates/references/document_view.html:422
+#: templates/standards/attachment_upload.html:93
+#: templates/standards/department_standards.html:407
+#: templates/standards/department_standards.html:452
+#: templates/standards/search.html:526 templates/standards/search.html:567
+#: templates/standards/standard_detail.html:545
+#: templates/standards/standard_detail.html:574
+msgid "File"
+msgstr "الملف"
+
+#: templates/actions/action_detail.html:261
+#: templates/actions/action_detail.html:321
+#, fuzzy
+#| msgid "Enter description (optional)"
+msgid "Description (optional)"
+msgstr "أدخل الوصف (اختياري)"
+
+#: templates/actions/action_detail.html:262
+#: templates/actions/action_detail.html:322
+#, fuzzy
+#| msgid "View description"
+msgid "Brief description..."
+msgstr "عرض الوصف"
+
+#: templates/actions/action_detail.html:265
+#: templates/organizations/department_detail.html:1270
+#: templates/standards/attachment_upload.html:4
+msgid "Upload Evidence"
+msgstr "رفع الأدلة"
+
+#: templates/actions/action_detail.html:280
+#: templates/actions/action_detail.html:349
 msgid "Uploaded by"
 msgstr "تم رفعه بواسطة"
 
-#: templates/actions/action_detail.html:251
-#: templates/actions/action_detail.html:298
-#: templates/complaints/complaint_pdf.html:643
+#: templates/actions/action_detail.html:281
+#: templates/actions/action_detail.html:350
 #: templates/complaints/partials/explanation_panel.html:207
 msgid "on"
 msgstr "في"
 
-#: templates/actions/action_detail.html:268
+#: templates/actions/action_detail.html:298
 msgid "No evidence files uploaded yet"
 msgstr "لا توجد ملفات دليل مرفوعة حتى الآن"
 
-#: templates/actions/action_detail.html:272
+#: templates/actions/action_detail.html:300
 msgid "Evidence is required before requesting approval"
 msgstr "مطلوب أدلة قبل طلب الموافقة"
 
-#: templates/actions/action_detail.html:281
+#: templates/actions/action_detail.html:310
 msgid "All Attachments"
 msgstr "جميع المرفقات"
 
-#: templates/actions/action_detail.html:312
+#: templates/actions/action_detail.html:326
+#, fuzzy
+#| msgid "Mark as Reviewed"
+msgid "Mark as evidence"
+msgstr "وضع علامة كمراجع"
+
+#: templates/actions/action_detail.html:329
+#: templates/organizations/department_detail.html:1303
+#: templates/references/dashboard.html:139
+#: templates/references/document_form.html:363
+#: templates/references/folder_view.html:178
+#: templates/references/folder_view.html:182
+#: templates/standards/attachment_upload.html:116
+#: templates/standards/compliance_form.html:262
+#: templates/standards/department_standards.html:434
+#: templates/standards/search.html:552
+#: templates/standards/standard_detail.html:561
+msgid "Upload"
+msgstr "رفع"
+
+#: templates/actions/action_detail.html:364
 #: templates/complaints/partials/attachments_panel.html:25
-#: templates/observations/observation_detail.html:431
+#: templates/observations/observation_detail.html:438
 #: templates/standards/compliance_form.html:285
 msgid "No attachments"
 msgstr "لا توجد مرفقات"
 
-#: templates/actions/action_detail.html:326
+#: templates/actions/action_detail.html:379
 msgid "Approval Required"
 msgstr "يتطلب الموافقة"
 
-#: templates/actions/action_detail.html:330
+#: templates/actions/action_detail.html:381
 msgid "This action is awaiting your approval."
 msgstr "هذا الإجراء ينتظر موافقتك."
 
-#: templates/actions/action_detail.html:334
+#: templates/actions/action_detail.html:385
 msgid "Approve Action"
 msgstr "الموافقة على الإجراء"
 
-#: templates/actions/action_detail.html:346
-#: templates/complaints/complaint_detail.html:662
-#: templates/complaints/inquiry_detail.html:442
-#: templates/feedback/feedback_detail.html:295
-#: templates/observations/observation_detail.html:480
+#: templates/actions/action_detail.html:395
+#: templates/complaints/complaint_detail.html:829
+#: templates/complaints/complaint_detail_ds.html:725
+#: templates/complaints/inquiry_detail.html:449
+#: templates/feedback/feedback_detail.html:298
+#: templates/observations/observation_detail.html:487
 #: templates/surveys/analytics_report_info.html:168
 #: templates/surveys/template_detail.html:263
 msgid "Quick Actions"
 msgstr "إجراءات سريعة"
 
-#: templates/actions/action_detail.html:353
-#: templates/complaints/complaint_detail.html:879
-#: templates/complaints/inquiry_detail.html:692
+#: templates/actions/action_detail.html:401
+#: templates/complaints/complaint_detail.html:994
+#: templates/complaints/complaint_detail_ds.html:883
+#: templates/complaints/inquiry_detail.html:661
 #: templates/complaints/involved_department_form.html:197
 #: templates/config/routing_rules.html:45
 #: templates/dashboard/my_dashboard.html:336
-#: templates/feedback/feedback_detail.html:315
+#: templates/feedback/feedback_detail.html:318
 #: templates/observations/observation_create.html:108
-#: templates/observations/observation_detail.html:688
+#: templates/observations/observation_detail.html:695
 msgid "Assign To"
 msgstr "تعيين إلى"
 
-#: templates/actions/action_detail.html:356
-#: templates/feedback/feedback_detail.html:317
+#: templates/actions/action_detail.html:404
+#: templates/feedback/feedback_detail.html:320
 msgid "Select user..."
 msgstr "اختر المستخدم..."
 
-#: templates/actions/action_detail.html:372
-#: templates/complaints/inquiry_detail.html:549
+#: templates/actions/action_detail.html:416
+#: templates/complaints/inquiry_detail.html:556
 #: templates/dashboard/my_dashboard.html:322
 msgid "Change Status"
 msgstr "تغيير الحالة"
 
-#: templates/actions/action_detail.html:378
+#: templates/actions/action_detail.html:422
 msgid "Optional note..."
 msgstr "ملاحظة اختيارية..."
 
-#: templates/actions/action_detail.html:380
-#: templates/complaints/inquiry_detail.html:538
+#: templates/actions/action_detail.html:424
+#: templates/complaints/inquiry_detail.html:545
 #: templates/px_sources/communication_request_detail.html:240
 msgid "Update Status"
 msgstr "تحديث الحالة"
 
-#: templates/actions/action_detail.html:386
-#: templates/actions/action_detail.html:540
-#: templates/complaints/complaint_detail.html:698
-#: templates/complaints/inquiry_detail.html:527
+#: templates/actions/action_detail.html:430
+#: templates/actions/action_detail.html:534
+#: templates/complaints/complaint_detail.html:871
+#: templates/complaints/complaint_detail_ds.html:761
+#: templates/complaints/inquiry_detail.html:534
 #: templates/complaints/partials/adverse_actions_panel.html:103
 #: templates/complaints/partials/explanation_panel.html:385
-#: templates/observations/observation_detail.html:544
+#: templates/observations/observation_detail.html:551
 msgid "Escalate"
 msgstr "تصعيد"
 
-#: templates/actions/action_detail.html:397
-#: templates/complaints/inquiry_detail.html:515
-#: templates/complaints/partials/actions_panel.html:12
-#: templates/observations/observation_detail.html:554
-msgid "QI Project"
-msgstr "مشروع الجودة والتحسين"
-
-#: templates/actions/action_detail.html:402
-msgid "Linked to:"
-msgstr "مرتبط بـ:"
-
-#: templates/actions/action_detail.html:414
-msgid "Convert this action to a QI project for long-term tracking."
-msgstr "قم بتحويل هذا الإجراء إلى مشروع تحسين الجودة لمتابعة على المدى الطويل."
-
-# Explanation Status
-#: templates/actions/action_detail.html:420
-msgid "Already Converted"
-msgstr "تم التحويل بالفعل"
-
-#: templates/actions/action_detail.html:420
-msgid "Convert to Project"
-msgstr "تحويل إلى مشروع"
-
-#: templates/actions/action_detail.html:430
-#: templates/actions/action_detail.html:438
-#: templates/complaints/complaint_detail.html:920
-#: templates/partials/notes_panel.html:19 templates/rca/rca_detail.html:369
-#: templates/rca/rca_detail.html:522 templates/rca/rca_detail.html:539
-msgid "Add Note"
-msgstr "إضافة ملاحظة"
-
-#: templates/actions/action_detail.html:436
-#: templates/complaints/complaint_detail.html:913
-msgid "Enter your note..."
-msgstr "أدخل ملاحظتك..."
-
-#: templates/actions/action_detail.html:448
+#: templates/actions/action_detail.html:439
 msgid "Assignment Info"
 msgstr "معلومات التعيين"
 
-#: templates/actions/action_detail.html:456
+#: templates/actions/action_detail.html:449
 #: templates/complaints/complaint_list.html:243
 #: templates/complaints/inquiry_list.html:196
 #: templates/observations/observation_list.html:305
@@ -11427,7 +11702,7 @@ msgstr "معلومات التعيين"
 msgid "Assigned"
 msgstr "تم التعيين"
 
-#: templates/actions/action_detail.html:458
+#: templates/actions/action_detail.html:453
 #: templates/complaints/complaint_list.html:335
 #: templates/complaints/inquiry_list.html:238
 #: templates/feedback/action_plan_list.html:113
@@ -11438,30 +11713,56 @@ msgstr "تم التعيين"
 msgid "Unassigned"
 msgstr "غير معين"
 
-#: templates/actions/action_detail.html:464
+#: templates/actions/action_detail.html:458
 #: templates/analytics/kpi_report_weasyprint.html:602
 msgid "Approved By"
 msgstr "تمت الموافقة من قبل"
 
-#: templates/actions/action_detail.html:472
+#: templates/actions/action_detail.html:465
 msgid "Closed By"
 msgstr "تم الإغلاق بواسطة"
 
-#: templates/actions/action_detail.html:484
-#: templates/callcenter/complaint_form.html:241
-#: templates/complaints/complaint_form.html:702
-msgid "SLA Information"
-msgstr "معلومات اتفاقية مستوى الخدمة"
+#: templates/actions/action_detail.html:477
+#: templates/complaints/inquiry_detail.html:522
+#: templates/complaints/partials/actions_panel.html:13
+#: templates/observations/observation_detail.html:561
+msgid "QI Project"
+msgstr "مشروع الجودة والتحسين"
 
-#: templates/actions/action_detail.html:505
-msgid "Reminder Sent"
-msgstr "تم إرسال التذكير"
+#: templates/actions/action_detail.html:486
+msgid "Convert this action to a QI project for long-term tracking."
+msgstr "قم بتحويل هذا الإجراء إلى مشروع تحسين الجودة لمتابعة على المدى الطويل."
+
+# Explanation Status
+#: templates/actions/action_detail.html:490
+msgid "Already Converted"
+msgstr "تم التحويل بالفعل"
+
+#: templates/actions/action_detail.html:490
+msgid "Convert to Project"
+msgstr "تحويل إلى مشروع"
+
+#: templates/actions/action_detail.html:498
+#: templates/actions/action_detail.html:504
+#: templates/complaints/complaint_detail.html:1035
+#: templates/complaints/complaint_detail_ds.html:924
+#: templates/partials/notes_panel.html:19
+#: templates/partials/notes_panel_ds.html:20 templates/rca/rca_detail.html:369
+#: templates/rca/rca_detail.html:522 templates/rca/rca_detail.html:539
+msgid "Add Note"
+msgstr "إضافة ملاحظة"
+
+#: templates/actions/action_detail.html:502
+#: templates/complaints/complaint_detail.html:1028
+#: templates/complaints/complaint_detail_ds.html:917
+msgid "Enter your note..."
+msgstr "أدخل ملاحظتك..."
 
 #: templates/actions/action_detail.html:520
 msgid "Escalate Action"
 msgstr "تصعيد الإجراء"
 
-#: templates/actions/action_detail.html:525
+#: templates/actions/action_detail.html:526
 msgid "This will escalate the action to the next level."
 msgstr "سيؤدي هذا إلى تصعيد الإجراء إلى المستوى التالي."
 
@@ -11469,11 +11770,11 @@ msgstr "سيؤدي هذا إلى تصعيد الإجراء إلى المستوى
 msgid "Current level:"
 msgstr "المستوى الحالي:"
 
-#: templates/actions/action_detail.html:531
+#: templates/actions/action_detail.html:529
 msgid "Reason for Escalation"
 msgstr "سبب التصعيد"
 
-#: templates/actions/action_detail.html:532
+#: templates/actions/action_detail.html:530
 msgid "Explain why this action needs escalation..."
 msgstr "اشرح سبب الحاجة إلى تصعيد هذا الإجراء..."
 
@@ -11511,6 +11812,10 @@ msgstr "جميع الحالات"
 msgid "All Priorities"
 msgstr "جميع الأولويات"
 
+#: templates/actions/action_list.html:178
+msgid "Due:"
+msgstr "الموعد المستحق:"
+
 #: templates/actions/action_list.html:193
 #: templates/ai_engine/tags/sentiment_card.html:35
 #: templates/complaints/oncall/dashboard.html:125
@@ -11550,8 +11855,8 @@ msgstr "إدخال النص"
 
 #: templates/ai_engine/analyze_text.html:29
 #: templates/ai_engine/sentiment_detail.html:18
-#: templates/complaints/inquiry_detail.html:1016
-#: templates/complaints/partials/ai_panel.html:173
+#: templates/complaints/inquiry_detail.html:985
+#: templates/complaints/partials/ai_panel.html:150
 #: templates/social/comments_list.html:83
 #: templates/surveys/comment_list.html:327
 msgid "Analyzing..."
@@ -11691,7 +11996,8 @@ msgstr "نتائج التحليل الأخيرة"
 #: templates/ai_engine/sentiment_dashboard.html:233
 #: templates/ai_engine/sentiment_detail.html:105
 #: templates/ai_engine/sentiment_list.html:201
-#: templates/complaints/investigation_questions.html:96
+#: templates/complaints/investigation_questions.html:120
+#: templates/complaints/investigation_questions.html:305
 msgid "Text"
 msgstr "النص"
 
@@ -11703,10 +12009,10 @@ msgstr "النص"
 #: templates/dashboard/command_center.html:661
 #: templates/feedback/comment_list.html:95
 #: templates/feedback/comment_list.html:157
-#: templates/feedback/feedback_detail.html:117
+#: templates/feedback/feedback_detail.html:120
 #: templates/feedback/feedback_list.html:180
 #: templates/feedback/feedback_list.html:211
-#: templates/organizations/department_detail.html:1327
+#: templates/organizations/department_detail.html:1377
 #: templates/physicians/department_overview.html:95
 #: templates/physicians/ratings_list.html:203
 #: templates/physicians/specialization_overview.html:94
@@ -11738,9 +12044,9 @@ msgid "Sentiment Analysis Result"
 msgstr "نتيجة تحليل المشاعر"
 
 #: templates/ai_engine/sentiment_detail.html:21
-#: templates/complaints/inquiry_detail.html:155
-#: templates/complaints/inquiry_detail.html:1026
-#: templates/complaints/inquiry_detail.html:1046
+#: templates/complaints/inquiry_detail.html:162
+#: templates/complaints/inquiry_detail.html:995
+#: templates/complaints/inquiry_detail.html:1015
 msgid "Re-analyze"
 msgstr "إعادة التحليل"
 
@@ -11803,7 +12109,7 @@ msgstr "تحليل مشاعر النصوص باستخدام الذكاء الا
 #: templates/layouts/partials/sidebar.html:644
 #: templates/layouts/partials/topbar.html:15
 #: templates/layouts/source_user_base.html:119
-#: templates/organizations/department_detail.html:406
+#: templates/organizations/department_detail.html:456
 #: templates/physicians/leaderboard.html:52
 #: templates/physicians/ratings_list.html:106
 #: templates/reports/report_builder.html:24
@@ -11974,7 +12280,7 @@ msgstr "تحليل حسب الحالة، الخطورة، القسم، والف
 #: templates/dashboard/staff_performance_detail.html:277
 #: templates/layouts/partials/sidebar.html:198
 #: templates/layouts/source_user_base.html:176
-#: templates/organizations/department_detail.html:423
+#: templates/organizations/department_detail.html:473
 #: templates/organizations/department_inquiries.html:4
 #: templates/organizations/department_inquiries.html:13
 #: templates/organizations/department_inquiry_detail.html:13
@@ -12002,7 +12308,7 @@ msgstr "الاستفسارات"
 #: templates/observations/observation_detail.html:29
 #: templates/observations/observation_list.html:5
 #: templates/observations/observation_list.html:84
-#: templates/organizations/department_detail.html:426
+#: templates/organizations/department_detail.html:476
 #: templates/organizations/department_list.html:146
 #: templates/organizations/department_observation_detail.html:13
 #: templates/organizations/department_observations.html:4
@@ -12022,7 +12328,7 @@ msgstr "الملاحظات"
 #: templates/feedback/feedback_list.html:137
 #: templates/layouts/partials/sidebar.html:213
 #: templates/layouts/source_user_base.html:191
-#: templates/organizations/department_detail.html:429
+#: templates/organizations/department_detail.html:479
 msgid "Suggestions"
 msgstr "الاقتراحات"
 
@@ -12071,7 +12377,7 @@ msgid "By Category"
 msgstr "حسب الفئة"
 
 #: templates/analytics/dashboard.html:489
-#: templates/organizations/department_detail.html:1326
+#: templates/organizations/department_detail.html:1376
 #: templates/organizations/department_staff_detail.html:490
 msgid "Visibility"
 msgstr "الظهور"
@@ -12091,7 +12397,7 @@ msgstr "اتجاهات الحجم الربع سنوية عبر جميع الوح
 #: templates/appreciation/appreciation_list.html:57
 #: templates/appreciation/leaderboard.html:85
 #: templates/appreciation/my_badges.html:25
-#: templates/organizations/department_detail.html:432
+#: templates/organizations/department_detail.html:482
 #: templates/organizations/department_staff_detail.html:278
 msgid "Appreciations"
 msgstr "الإشادات"
@@ -12222,7 +12528,7 @@ msgstr "متوسط الاستبيان"
 #: templates/dashboard/complaint_quarterly_report.html:91
 #: templates/dashboard/my_performance.html:154
 #: templates/dashboard/observation_report.html:75
-#: templates/organizations/department_detail.html:1017
+#: templates/organizations/department_detail.html:1067
 msgid "Resolution Rate"
 msgstr "معدل الحل"
 
@@ -12558,7 +12864,6 @@ msgstr "النتيجة (%%)"
 #: templates/analytics/kpi_report_detail.html:186
 #: templates/callcenter/complaint_success.html:94
 #: templates/callcenter/inquiry_success.html:89
-#: templates/complaints/complaint_pdf.html:750
 #: templates/emails/new_observation_notification.html:20
 #: templates/emails/observation_assigned.html:20
 #: templates/emails/observation_monthly_followup.html:20
@@ -12751,8 +13056,7 @@ msgid "Approved By:"
 msgstr "أقرّه:"
 
 #: templates/analytics/kpi_report_detail.html:547
-#: templates/complaints/complaint_detail.html:798
-#: templates/complaints/complaint_pdf.html:771
+#: templates/complaints/partials/resolution_panel.html:77
 msgid "by"
 msgstr "بواسطة"
 
@@ -12921,8 +13225,8 @@ msgid "N-PAD Standards"
 msgstr "معايير N-PAD"
 
 #: templates/analytics/kpi_report_generate.html:214
-#: templates/complaints/complaint_detail.html:305
-#: templates/complaints/complaint_pdf.html:739
+#: templates/complaints/complaint_detail.html:432
+#: templates/complaints/complaint_detail_ds.html:345
 #: templates/complaints/partials/resolution_panel.html:3
 msgid "Resolution"
 msgstr "الحل"
@@ -13038,6 +13342,7 @@ msgstr "النتيجة"
 
 #: templates/analytics/kpi_report_list.html:325
 #: templates/complaints/complaint_detail.html:77
+#: templates/complaints/complaint_detail_ds.html:77
 msgid "Cases"
 msgstr "الحالات"
 
@@ -13170,22 +13475,23 @@ msgid "Detail"
 msgstr "التفاصيل"
 
 #: templates/appreciation/appreciation_detail.html:67
-#: templates/complaints/complaint_detail.html:103
+#: templates/complaints/complaint_detail.html:94
+#: templates/complaints/complaint_detail_ds.html:94
 #: templates/complaints/inquiry_detail.html:106
 #: templates/observations/observation_detail.html:60
 msgid "Not Sent to Dept"
 msgstr "لم يتم الإرسال إلى القسم"
 
-#: templates/appreciation/appreciation_detail.html:85
-#: templates/appreciation/appreciation_detail.html:223
-#: templates/complaints/complaint_detail.html:299
-#: templates/complaints/complaint_pdf.html:662
-#: templates/complaints/inquiry_detail.html:151
+#: templates/appreciation/appreciation_detail.html:91
+#: templates/appreciation/appreciation_detail.html:229
+#: templates/complaints/complaint_detail.html:426
+#: templates/complaints/complaint_detail_ds.html:339
+#: templates/complaints/inquiry_detail.html:158
 #: templates/complaints/partials/ai_panel.html:6
-#: templates/complaints/partials/ai_panel.html:198
-#: templates/feedback/feedback_detail.html:63
-#: templates/feedback/feedback_detail.html:221
-#: templates/observations/observation_detail.html:103
+#: templates/complaints/partials/ai_panel.html:175
+#: templates/feedback/feedback_detail.html:66
+#: templates/feedback/feedback_detail.html:224
+#: templates/observations/observation_detail.html:110
 #: templates/observations/partials/ai_panel.html:5
 #: templates/social/comment_detail.html:119
 #: templates/social/partials/ai_analysis_bilingual.html:8
@@ -13194,112 +13500,114 @@ msgstr "لم يتم الإرسال إلى القسم"
 msgid "AI Analysis"
 msgstr "تحليل الذكاء الاصطناعي"
 
-#: templates/appreciation/appreciation_detail.html:100
+#: templates/appreciation/appreciation_detail.html:106
 msgid "Appreciation Message"
 msgstr "رسالة تقدير"
 
-#: templates/appreciation/appreciation_detail.html:115
+#: templates/appreciation/appreciation_detail.html:121
 #: templates/emails/new_suggestion_notification.html:20
 msgid "Submitted By"
 msgstr "مقدم من"
 
-#: templates/appreciation/appreciation_detail.html:138
+#: templates/appreciation/appreciation_detail.html:144
 msgid "Staff Mentioned"
 msgstr "الموظف المذكور"
 
-#: templates/appreciation/appreciation_detail.html:174
+#: templates/appreciation/appreciation_detail.html:180
 msgid "Sent At"
 msgstr "تاريخ الإرسال"
 
-#: templates/appreciation/appreciation_detail.html:178
+#: templates/appreciation/appreciation_detail.html:184
 msgid "To Manager"
 msgstr "إلى المدير"
 
-#: templates/appreciation/appreciation_detail.html:184
+#: templates/appreciation/appreciation_detail.html:190
 msgid "To Department"
 msgstr "إلى القسم"
 
-#: templates/appreciation/appreciation_detail.html:192
+#: templates/appreciation/appreciation_detail.html:198
 #: templates/surveys/manual_send.html:182
 #: templates/surveys/manual_send_csv.html:146
 #: templates/surveys/manual_send_phone.html:126
 msgid "Custom Message"
 msgstr "رسالة مخصصة"
 
-#: templates/appreciation/appreciation_detail.html:198
+#: templates/appreciation/appreciation_detail.html:204
 msgid "CC"
 msgstr "نسخة كربونية (CC)"
 
-#: templates/appreciation/appreciation_detail.html:210
+#: templates/appreciation/appreciation_detail.html:216
 msgid "Acknowledged on"
 msgstr "تم الإقرار في"
 
-#: templates/appreciation/appreciation_detail.html:228
+#: templates/appreciation/appreciation_detail.html:234
 msgid "Summary (EN)"
 msgstr "الملخص (EN)"
 
-#: templates/appreciation/appreciation_detail.html:234
+#: templates/appreciation/appreciation_detail.html:240
 msgid "Summary (AR)"
 msgstr "الملخص (AR)"
 
-#: templates/appreciation/appreciation_detail.html:240
+#: templates/appreciation/appreciation_detail.html:246
 msgid "Themes"
 msgstr "المواضيع"
 
-#: templates/appreciation/appreciation_detail.html:250
+#: templates/appreciation/appreciation_detail.html:256
 msgid "Tone"
 msgstr "النبرة"
 
-#: templates/appreciation/appreciation_detail.html:257
+#: templates/appreciation/appreciation_detail.html:263
 msgid "Suggested Response"
 msgstr "الرد المقترح"
 
-#: templates/appreciation/appreciation_detail.html:274
+#: templates/appreciation/appreciation_detail.html:280
 msgid "Activate Appreciation"
 msgstr "تفعيل التقدير"
 
-#: templates/appreciation/appreciation_detail.html:278
+#: templates/appreciation/appreciation_detail.html:284
 msgid ""
 "Select the staff member and department, then activate to trigger AI analysis."
 msgstr "اختر الموظف والقسم، ثم قم بالتفعيل لبدء التحليل بالذكاء الاصطناعي."
 
-#: templates/appreciation/appreciation_detail.html:282
+#: templates/appreciation/appreciation_detail.html:288
 #: templates/complaints/involved_staff_form.html:122
 #: templates/complaints/partials/staff_panel.html:18
 msgid "Staff Member"
 msgstr "الموظف"
 
-#: templates/appreciation/appreciation_detail.html:285
+#: templates/appreciation/appreciation_detail.html:291
 msgid "Select staff..."
 msgstr "اختيار موظف..."
 
-#: templates/appreciation/appreciation_detail.html:294
+#: templates/appreciation/appreciation_detail.html:300
 msgid "Auto from staff"
 msgstr "تلقائي من الموظف"
 
-#: templates/appreciation/appreciation_detail.html:303
+#: templates/appreciation/appreciation_detail.html:309
 #: templates/callcenter/complaint_form.html:184
 #: templates/callcenter/inquiry_form.html:177
 msgid "Select category..."
 msgstr "اختر الفئة..."
 
-#: templates/appreciation/appreciation_detail.html:311
+#: templates/appreciation/appreciation_detail.html:317
 msgid "Activate & Analyze"
 msgstr "تفعيل وتحليل"
 
-#: templates/appreciation/appreciation_detail.html:320
-#: templates/appreciation/appreciation_detail.html:325
-#: templates/complaints/complaint_detail.html:237
-#: templates/complaints/complaint_detail.html:616
-#: templates/complaints/complaint_detail.html:1118
-#: templates/complaints/inquiry_detail.html:521
+#: templates/appreciation/appreciation_detail.html:326
+#: templates/appreciation/appreciation_detail.html:331
+#: templates/complaints/complaint_detail.html:269
+#: templates/complaints/complaint_detail.html:1229
+#: templates/complaints/complaint_detail_ds.html:228
+#: templates/complaints/complaint_detail_ds.html:671
+#: templates/complaints/complaint_detail_ds.html:1122
+#: templates/complaints/inquiry_detail.html:528
 #: templates/complaints/partials/explanation_panel.html:92
 #: templates/complaints/partials/explanation_panel.html:355
-#: templates/feedback/feedback_detail.html:334
+#: templates/feedback/feedback_detail.html:337
 msgid "Send to Department"
 msgstr "إرسال إلى القسم"
 
-#: templates/appreciation/appreciation_detail.html:322
+#: templates/appreciation/appreciation_detail.html:328
 msgid ""
 "Route this appreciation to a department or a specific person for "
 "acknowledgment."
@@ -13441,8 +13749,8 @@ msgstr "نوع المعايير"
 #: templates/dashboard/employee_evaluation.html:1115
 #: templates/dashboard/employee_evaluation.html:1330
 #: templates/dashboard/staff_performance_detail.html:306
-#: templates/organizations/department_detail.html:1872
 #: templates/organizations/department_detail.html:1922
+#: templates/organizations/department_detail.html:1972
 msgid "Count"
 msgstr "العدد"
 
@@ -13465,8 +13773,8 @@ msgstr "عدد التقديرات المطلوبة للحصول على هذه ا
 #: templates/appreciation/badge_form.html:237
 #: templates/appreciation/category_form.html:222
 #: templates/complaints/partials/adverse_actions_panel.html:130
-#: templates/feedback/feedback_detail.html:307
-#: templates/observations/observation_detail.html:700
+#: templates/feedback/feedback_detail.html:310
+#: templates/observations/observation_detail.html:707
 #: templates/organizations/manager_review_question_form.html:79
 #: templates/rca/rca_detail.html:211
 #: templates/references/document_form.html:363
@@ -13547,8 +13855,6 @@ msgstr "مرات"
 
 #: templates/appreciation/badge_list.html:124
 #: templates/callcenter/inquiry_success.html:98
-#: templates/complaints/complaint_pdf.html:481
-#: templates/complaints/complaint_pdf.html:727
 #: templates/complaints/emails/new_complaint_admin_en.html:20
 #: templates/complaints/explanation_already_submitted.html:91
 #: templates/emails/new_observation_notification.html:21
@@ -13677,7 +13983,6 @@ msgid "All Departments"
 msgstr "جميع الأقسام"
 
 #: templates/appreciation/leaderboard.html:132
-#: templates/complaints/complaint_detail.html:822
 msgid "Reset"
 msgstr "إعادة تعيين"
 
@@ -13723,7 +14028,7 @@ msgid "See your earned badges"
 msgstr "عرض الشارات التي حصلت عليها"
 
 #: templates/appreciation/leaderboard.html:286
-#: templates/organizations/department_detail.html:493
+#: templates/organizations/department_detail.html:543
 msgid "All Appreciations"
 msgstr "جميع رسائل التقدير"
 
@@ -13887,19 +14192,6 @@ msgstr "تاريخ/وقت"
 msgid "Caller"
 msgstr "المتصل"
 
-#: templates/callcenter/call_records_list.html:221
-#: templates/organizations/department_detail.html:1233
-#: templates/references/document_view.html:302
-#: templates/references/document_view.html:422
-#: templates/standards/attachment_upload.html:93
-#: templates/standards/department_standards.html:407
-#: templates/standards/department_standards.html:452
-#: templates/standards/search.html:526 templates/standards/search.html:567
-#: templates/standards/standard_detail.html:545
-#: templates/standards/standard_detail.html:574
-msgid "File"
-msgstr "الملف"
-
 #: templates/callcenter/call_records_list.html:284
 msgid "No call records found"
 msgstr "لم يتم العثور على سجلات مكالمات"
@@ -13973,7 +14265,7 @@ msgid "Select physician..."
 msgstr "اختر الطبيب..."
 
 #: templates/callcenter/complaint_form.html:155
-#: templates/feedback/feedback_detail.html:165
+#: templates/feedback/feedback_detail.html:168
 #: templates/journeys/instance_list.html:237
 msgid "Encounter ID"
 msgstr "معرّف الزيارة"
@@ -13993,12 +14285,6 @@ msgid ""
 msgstr ""
 "وصف مفصل للشكوى. يرجى تضمين جميع المعلومات ذات الصلة التي قدمها المتصل..."
 
-#: templates/callcenter/complaint_form.html:186
-#: templates/px_sources/source_user_complaint_list.html:140
-#: templates/px_sources/source_user_inquiry_list.html:129
-msgid "Staff Behavior"
-msgstr "سلوك الموظفين"
-
 #: templates/callcenter/complaint_form.html:188
 #: templates/px_sources/source_user_complaint_list.html:142
 msgid "Wait Time"
@@ -14020,6 +14306,11 @@ msgstr "يحدد الموعد النهائي لاتفاقية مستوى الخ
 msgid "Select priority..."
 msgstr "اختر الأولوية..."
 
+#: templates/callcenter/complaint_form.html:241
+#: templates/complaints/complaint_form.html:702
+msgid "SLA Information"
+msgstr "معلومات اتفاقية مستوى الخدمة"
+
 #: templates/callcenter/complaint_form.html:244
 #: templates/complaints/complaint_form.html:705
 msgid "SLA deadline will be automatically calculated based on severity:"
@@ -14106,7 +14397,7 @@ msgstr "الشكاوى المُقدمة عبر مركز الاتصال"
 #: templates/callcenter/complaint_list.html:133
 #: templates/callcenter/inquiry_list.html:129
 #: templates/dashboard/my_dashboard.html:141
-#: templates/organizations/department_detail.html:446
+#: templates/organizations/department_detail.html:496
 #: templates/rca/rca_list.html:203
 msgid "Search..."
 msgstr "بحث..."
@@ -14173,6 +14464,8 @@ msgid "Title:"
 msgstr "العنوان:"
 
 #: templates/callcenter/complaint_success.html:78
+#: templates/complaints/complaint_detail.html:353
+#: templates/complaints/complaint_detail_ds.html:277
 #: templates/emails/communication_request_notification.html:14
 #: templates/emails/explanation_request.html:22
 #: templates/emails/sla_reminder.html:28
@@ -14196,7 +14489,6 @@ msgid "Hospital:"
 msgstr "المستشفى:"
 
 #: templates/callcenter/complaint_success.html:99
-#: templates/complaints/complaint_pdf.html:485
 #: templates/complaints/emails/new_complaint_admin_en.html:19
 #: templates/emails/observation_assigned.html:21
 #: templates/emails/observation_sla_reminder.html:27
@@ -14207,8 +14499,6 @@ msgid "Severity:"
 msgstr "درجة الخطورة:"
 
 #: templates/callcenter/complaint_success.html:108
-#: templates/complaints/complaint_pdf.html:489
-#: templates/complaints/complaint_pdf.html:728
 #: templates/complaints/emails/new_complaint_admin_en.html:18
 #: templates/emails/sla_reminder.html:25
 #: templates/emails/sla_second_reminder.html:25
@@ -14221,7 +14511,6 @@ msgstr "الموعد النهائي لاتفاقية SLA:"
 
 #: templates/callcenter/complaint_success.html:125
 #: templates/callcenter/inquiry_success.html:107
-#: templates/complaints/complaint_pdf.html:729
 #: templates/references/document_form.html:352
 #: templates/references/folder_form.html:285
 msgid "Created:"
@@ -14249,7 +14538,7 @@ msgstr "يمكنك متابعة حالة الشكوى في قائمة الشكا
 #: templates/complaints/government_ticket_detail.html:173
 #: templates/emails/new_complaint_admin_notification.html:38
 #: templates/emails/sla_reminder.html:48
-#: templates/organizations/department_detail.html:378
+#: templates/organizations/department_detail.html:427
 msgid "View Complaint"
 msgstr "عرض الشكوى"
 
@@ -14471,11 +14760,11 @@ msgstr "الاستفسارات المُنشأة عبر مركز الاتصال"
 #: templates/complaints/oncall/schedule_detail.html:95
 #: templates/emails/new_inquiry_notification.html:20
 #: templates/feedback/feedback_delete_confirm.html:107
-#: templates/feedback/feedback_detail.html:172
+#: templates/feedback/feedback_detail.html:175
 #: templates/feedback/feedback_list.html:207
-#: templates/organizations/department_detail.html:770
-#: templates/organizations/department_detail.html:896
-#: templates/organizations/department_detail.html:1316
+#: templates/organizations/department_detail.html:820
+#: templates/organizations/department_detail.html:946
+#: templates/organizations/department_detail.html:1366
 #: templates/organizations/department_inquiries.html:68
 #: templates/organizations/department_inquiry_detail.html:83
 #: templates/organizations/department_staff_detail.html:128
@@ -14569,9 +14858,9 @@ msgstr "تفاصيل التفاعل الهاتفي"
 #: templates/dashboard/department_benchmarks.html:129
 #: templates/dashboard/partials/feedback_table.html:26
 #: templates/feedback/feedback_delete_confirm.html:132
-#: templates/feedback/feedback_detail.html:140
+#: templates/feedback/feedback_detail.html:143
 #: templates/feedback/feedback_list.html:210
-#: templates/organizations/department_detail.html:1906
+#: templates/organizations/department_detail.html:1956
 #: templates/physicians/department_overview.html:109
 #: templates/physicians/doctor_rating_review.html:176
 #: templates/physicians/individual_ratings_list.html:186
@@ -14666,7 +14955,8 @@ msgid "Describe the physical, emotional, or financial impact on the patient..."
 msgstr "صف التأثير الجسدي أو العاطفي أو المالي على المريض..."
 
 #: templates/complaints/adverse_action_form.html:205
-#: templates/complaints/complaint_detail.html:589
+#: templates/complaints/complaint_detail.html:741
+#: templates/complaints/complaint_detail_ds.html:643
 #: templates/complaints/partials/staff_panel.html:4
 msgid "Involved Staff"
 msgstr "الموظفون المعنيون"
@@ -14782,12 +15072,12 @@ msgid "vs last period"
 msgstr "مقارنةً بالفترة السابقة"
 
 #: templates/complaints/analytics.html:229
-#: templates/organizations/department_detail.html:1037
+#: templates/organizations/department_detail.html:1087
 msgid "Reassigned"
 msgstr "تمت إعادة التعيين"
 
 #: templates/complaints/analytics.html:259
-#: templates/organizations/department_detail.html:1073
+#: templates/organizations/department_detail.html:1123
 msgid "Top Categories"
 msgstr "أعلى الفئات"
 
@@ -14807,96 +15097,222 @@ msgstr "أداء المستشفى"
 msgid "No hospital data available"
 msgstr "لا توجد بيانات للمستشفى"
 
-#: templates/complaints/complaint_detail.html:94
-#: templates/surveys/instance_detail.html:581
-msgid "Patient Contacted"
-msgstr "تم التواصل مع المريض"
-
-#: templates/complaints/complaint_detail.html:112
+#: templates/complaints/complaint_detail.html:103
+#: templates/complaints/complaint_detail_ds.html:103
 msgid "Converted from source complaint"
 msgstr "تم التحويل من الشكوى الأصلية"
 
-#: templates/complaints/complaint_detail.html:123
+#: templates/complaints/complaint_detail.html:114
+#: templates/complaints/complaint_detail_ds.html:114
 msgid "Reopened from complaint"
 msgstr "أُعيد فتحها من شكوى"
 
-#: templates/complaints/complaint_detail.html:132
+#: templates/complaints/complaint_detail.html:123
+#: templates/complaints/complaint_detail_ds.html:123
 msgid "This complaint has been reopened as"
 msgstr "تم إعادة فتح هذه الشكوى كـ"
 
-#: templates/complaints/complaint_detail.html:149
+#: templates/complaints/complaint_detail.html:140
+#: templates/complaints/complaint_detail_ds.html:140
 msgid "Resolve Case"
 msgstr "حل الحالة"
 
-#: templates/complaints/complaint_detail.html:189
-#: templates/observations/observation_detail.html:528
+#: templates/complaints/complaint_detail.html:180
+#: templates/complaints/complaint_detail.html:562
+#: templates/complaints/complaint_detail_ds.html:475
+#: templates/observations/observation_detail.html:179
+msgid "Taxonomy"
+msgstr "التصنيف"
+
+#: templates/complaints/complaint_detail.html:193
+#: templates/complaints/complaint_detail_ds.html:180
+#: templates/observations/observation_detail.html:535
 msgid "Send to Dept"
 msgstr "إرسال إلى القسم"
 
-#: templates/complaints/complaint_detail.html:215
-#: templates/complaints/complaint_detail.html:250
-#: templates/complaints/complaint_detail.html:690
-#: templates/observations/observation_detail.html:537
+#: templates/complaints/complaint_detail.html:219
+#: templates/complaints/complaint_detail.html:857
+#: templates/complaints/complaint_detail_ds.html:206
+#: templates/complaints/complaint_detail_ds.html:753
+#: templates/observations/observation_detail.html:544
 msgid "Resolve"
 msgstr "حلّ"
 
-#: templates/complaints/complaint_detail.html:225
+#: templates/complaints/complaint_detail.html:229
+#: templates/complaints/complaint_detail_ds.html:216
 #, fuzzy
 #| msgid "Activate this complaint to resolve it"
 msgid "Activate this complaint"
 msgstr "تنشيط هذه الشكوى لحلها"
 
-#: templates/complaints/complaint_detail.html:225
+#: templates/complaints/complaint_detail.html:229
+#: templates/complaints/complaint_detail_ds.html:216
 msgid "Assign it to yourself to start working on it"
 msgstr ""
 
-#: templates/complaints/complaint_detail.html:235
+#: templates/complaints/complaint_detail.html:241
+#, fuzzy
+#| msgid "Review Questions"
+msgid "Review taxonomy"
+msgstr "مراجعة الأسئلة"
+
+#: templates/complaints/complaint_detail.html:242
+#, fuzzy
+#| msgid "Activate this observation before sending it to a department."
+msgid "Verify the AI classification before sending to the department."
+msgstr "قم بتفعيل هذه الملاحظة قبل إرسالها إلى قسم."
+
+#: templates/complaints/complaint_detail.html:258
+#: templates/complaints/partials/departments_panel.html:23
+#: templates/config/hospital_users.html:470
+#: templates/config/hospital_users.html:630
+msgid "Confirm"
+msgstr "تأكيد"
+
+#: templates/complaints/complaint_detail.html:267
+#: templates/complaints/complaint_detail_ds.html:226
 #, fuzzy
 #| msgid "Send to Department"
 msgid "Send to department"
 msgstr "إرسال إلى القسم"
 
-#: templates/complaints/complaint_detail.html:235
+#: templates/complaints/complaint_detail.html:267
+#: templates/complaints/complaint_detail_ds.html:226
 msgid "Notify the champion and manager to collect their response"
 msgstr ""
 
-#: templates/complaints/complaint_detail.html:242
+#: templates/complaints/complaint_detail.html:277
+#: templates/complaints/complaint_detail_ds.html:233
 #, fuzzy
 #| msgid "Waiting for department response..."
 msgid "Awaiting department response"
 msgstr "جاري انتظار رد القسم..."
 
-#: templates/complaints/complaint_detail.html:242
-msgid ""
-"The department champion and manager have been notified. You'll be notified "
-"when they respond."
+#: templates/complaints/complaint_detail.html:279
+#, fuzzy, python-format
+#| msgid "Department Responded"
+msgid "%(responded)s of %(total)s departments responded"
+msgstr "تم الرد من القسم"
+
+#: templates/complaints/complaint_detail.html:281
+#, fuzzy
+#| msgid "Only the department champion or manager can collect feedback."
+msgid "The department champion and manager have been notified."
+msgstr "فقط بطل القسم أو المدير يمكنه جمع الملاحظات."
+
+#: templates/complaints/complaint_detail.html:293
+msgid "Don't want to wait?"
 msgstr ""
 
-#: templates/complaints/complaint_detail.html:248
+#: templates/complaints/complaint_detail.html:296
+#, fuzzy
+#| msgid "Need to Reschedule?"
+msgid "Proceed to Resolve"
+msgstr "هل تحتاج إلى إعادة جدولة؟"
+
+#: templates/complaints/complaint_detail.html:306
+#: templates/complaints/complaint_detail_ds.html:239
 #, fuzzy
 #| msgid "Resolve Complaint"
 msgid "Resolve this complaint"
 msgstr "حل الشكوى"
 
-#: templates/complaints/complaint_detail.html:248
+#: templates/complaints/complaint_detail.html:309
+#, fuzzy, python-format
+#| msgid "Department Responded"
+msgid "%(responded)s of %(total)s departments responded."
+msgstr "تم الرد من القسم"
+
+#: templates/complaints/complaint_detail.html:310
+msgid "Still waiting for:"
+msgstr ""
+
+#: templates/complaints/complaint_detail.html:312
+#: templates/complaints/complaint_detail_ds.html:239
 #, fuzzy
 #| msgid "This department is already involved in this complaint."
 msgid "The department has responded. Review and close the complaint."
 msgstr "هذا القسم مشارك بالفعل في هذه الشكوى."
 
-#: templates/complaints/complaint_detail.html:256
+#: templates/complaints/complaint_detail.html:317
+#: templates/complaints/complaint_detail_ds.html:241
+#, fuzzy
+#| msgid "Select AI Generated Resolution"
+msgid "Generate Resolution"
+msgstr "اختر الحل المولّد بالذكاء الاصطناعي"
+
+#: templates/complaints/complaint_detail.html:326
+#: templates/complaints/complaint_detail_ds.html:250
 #, fuzzy
 #| msgid "Complaint Resolved"
 msgid "Complaint resolved"
 msgstr "تم حل الشكوى"
 
-#: templates/complaints/complaint_detail.html:256
+#: templates/complaints/complaint_detail.html:327
+#: templates/complaints/complaint_detail_ds.html:251
 #, fuzzy
 #| msgid "This complaint has been reopened as"
 msgid "This complaint has been successfully resolved."
 msgstr "تم إعادة فتح هذه الشكوى كـ"
 
-#: templates/complaints/complaint_detail.html:269
+#: templates/complaints/complaint_detail.html:334
+#: templates/complaints/complaint_detail_ds.html:258
+#, fuzzy
+#| msgid "Outcome"
+msgid "Outcome:"
+msgstr "النتيجة"
+
+#: templates/complaints/complaint_detail.html:340
+#: templates/complaints/complaint_detail_ds.html:264
+#, fuzzy
+#| msgid "Sent to Department"
+msgid "Sent to patient"
+msgstr "تم الإرسال إلى القسم"
+
+#: templates/complaints/complaint_detail.html:353
+#: templates/complaints/complaint_detail_ds.html:277
+#, fuzzy
+#| msgid "Patient linked:"
+msgid "Patient (locked):"
+msgstr "المريض مرتبط:"
+
+#: templates/complaints/complaint_detail.html:367
+#: templates/complaints/partials/resolution_panel.html:99
+#, fuzzy
+#| msgid "Satisfaction Trend"
+msgid "Satisfaction window expired"
+msgstr "اتجاه الرضا"
+
+#: templates/complaints/complaint_detail.html:368
+#: templates/complaints/partials/resolution_panel.html:100
+#, fuzzy
+#| msgid "Satisfaction can only be set for resolved or closed complaints."
+msgid "Satisfaction can only be set within 5 days of resolution."
+msgstr "يمكن تعيين مستوى الرضا فقط للشكاوى التي تم حلها أو إغلاقها."
+
+#: templates/complaints/complaint_detail.html:377
+#: templates/complaints/complaint_detail_ds.html:291
+#, fuzzy
+#| msgid "Patient Satisfaction"
+msgid "Record patient satisfaction"
+msgstr "رضا المريض"
+
+#: templates/complaints/complaint_detail.html:378
+#: templates/complaints/complaint_detail_ds.html:292
+msgid ""
+"Call the patient to confirm resolution, then capture their satisfaction "
+"level."
+msgstr ""
+
+#: templates/complaints/complaint_detail.html:381
+#: templates/complaints/complaint_detail_ds.html:295
+#, fuzzy
+#| msgid "Satisfaction"
+msgid "Record Satisfaction"
+msgstr "الرضا"
+
+#: templates/complaints/complaint_detail.html:396
+#: templates/complaints/complaint_detail_ds.html:309
 #: templates/layouts/partials/sidebar.html:338
 #: templates/layouts/partials/sidebar.html:360
 #: templates/organizations/department_complaint_detail.html:9
@@ -14912,204 +15328,269 @@ msgstr "تم إعادة فتح هذه الشكوى كـ"
 #: templates/organizations/department_observations.html:9
 #: templates/organizations/department_staff_detail.html:9
 #: templates/organizations/orgsection_detail.html:65
+#: templates/projects/project_form.html:222
+#: templates/projects/project_save_as_template.html:114
+#: templates/projects/template_detail.html:110
 #: templates/standards/dashboard.html:175
 #: templates/standards/dashboard.html:187
 #: templates/standards/standard_form.html:238
 msgid "Departments"
 msgstr "الأقسام"
 
-#: templates/complaints/complaint_detail.html:353
+#: templates/complaints/complaint_detail.html:480
+#: templates/complaints/complaint_detail_ds.html:393
 msgid "Edit location details"
 msgstr "تحرير تفاصيل الموقع"
 
-#: templates/complaints/complaint_detail.html:368
-#: templates/complaints/complaint_detail.html:1084
+#: templates/complaints/complaint_detail.html:495
+#: templates/complaints/complaint_detail.html:1195
+#: templates/complaints/complaint_detail_ds.html:408
+#: templates/complaints/complaint_detail_ds.html:1088
 msgid "Zone"
 msgstr "المنطقة"
 
-#: templates/complaints/complaint_detail.html:369
-#: templates/complaints/complaint_detail.html:1092
+#: templates/complaints/complaint_detail.html:496
+#: templates/complaints/complaint_detail.html:1203
+#: templates/complaints/complaint_detail_ds.html:409
+#: templates/complaints/complaint_detail_ds.html:1096
 #: templates/organizations/orgsection_detail.html:96
 #: templates/organizations/orgsection_form.html:131
 msgid "Floor"
 msgstr "الطابق"
 
-#: templates/complaints/complaint_detail.html:414
-#: templates/observations/observation_detail.html:162
+#: templates/complaints/complaint_detail.html:541
+#: templates/complaints/complaint_detail_ds.html:454
+#: templates/observations/observation_detail.html:169
 msgid "Deadline"
 msgstr "الموعد النهائي"
 
-#: templates/complaints/complaint_detail.html:435
-#: templates/observations/observation_detail.html:172
-msgid "Taxonomy"
+#: templates/complaints/complaint_detail.html:568
+#: templates/complaints/complaint_detail.html:1274
+#, fuzzy
+#| msgid "Taxonomy"
+msgid "Edit Taxonomy"
 msgstr "التصنيف"
 
-#: templates/complaints/complaint_detail.html:455
+#: templates/complaints/complaint_detail.html:592
+#: templates/complaints/complaint_detail_ds.html:495
 msgid "Escalated on"
 msgstr "تم التصعيد في"
 
-#: templates/complaints/complaint_detail.html:464
+#: templates/complaints/complaint_detail.html:601
+#: templates/complaints/complaint_detail_ds.html:504
 #: templates/dashboard/command_center.html:402
 msgid "Pending Approval"
 msgstr "في انتظار الموافقة"
 
-#: templates/complaints/complaint_detail.html:466
+#: templates/complaints/complaint_detail.html:603
+#: templates/complaints/complaint_detail_ds.html:506
 msgid "OVR escalation requested. Please review and approve or reject."
 msgstr "تم طلب تصعيد OVR. يرجى المراجعة والموافقة أو الرفض."
 
-#: templates/complaints/complaint_detail.html:472
+#: templates/complaints/complaint_detail.html:609
+#: templates/complaints/complaint_detail_ds.html:512
 #: templates/rca/rca_detail.html:73
 msgid "Approve"
 msgstr "موافقة"
 
-#: templates/complaints/complaint_detail.html:478
-#: templates/complaints/partials/departments_panel.html:105
+#: templates/complaints/complaint_detail.html:615
+#: templates/complaints/complaint_detail_ds.html:518
+#: templates/complaints/partials/departments_panel.html:110
 msgid "Reject"
 msgstr "رفض"
 
-#: templates/complaints/complaint_detail.html:483
+#: templates/complaints/complaint_detail.html:620
+#: templates/complaints/complaint_detail_ds.html:523
 msgid "Waiting for admin approval."
 msgstr "في انتظار موافقة المسؤول."
 
-#: templates/complaints/complaint_detail.html:490
+#: templates/complaints/complaint_detail.html:627
+#: templates/complaints/complaint_detail_ds.html:530
 #: templates/organizations/department_complaint_detail.html:165
-#: templates/organizations/department_detail.html:1314
+#: templates/organizations/department_detail.html:1364
 #: templates/organizations/department_staff_detail.html:479
 msgid "Expected Result"
 msgstr "النتيجة المتوقعة"
 
-#: templates/complaints/complaint_detail.html:500
+#: templates/complaints/complaint_detail.html:637
+#: templates/complaints/complaint_detail_ds.html:540
 #: templates/complaints/complaint_list.html:262
 #: templates/complaints/emails/new_complaint_admin_en.html:22
-#: templates/feedback/feedback_detail.html:176
+#: templates/feedback/feedback_detail.html:179
 #: templates/feedback/feedback_list.html:233
 #: templates/journeys/instance_detail.html:331
 #: templates/organizations/patient_confirm_delete.html:26
 msgid "MRN:"
 msgstr "رقم المريض:"
 
-#: templates/complaints/complaint_detail.html:515
+#: templates/complaints/complaint_detail.html:652
+#: templates/complaints/complaint_detail_ds.html:555
 #: templates/complaints/partials/pdf_summary_panel.html:5
 msgid "PDF Report"
 msgstr "تقرير PDF"
 
-#: templates/complaints/complaint_detail.html:516
+#: templates/complaints/complaint_detail.html:653
+#: templates/complaints/complaint_detail_ds.html:556
 #, fuzzy
 #| msgid "Resolve the complaint first to enable PDF report generation."
 msgid "Activate this complaint to enable PDF report generation."
 msgstr "قم بحل الشكوى أولاً لتمكين إنشاء تقرير PDF."
 
-#: templates/complaints/complaint_detail.html:527
+#: templates/complaints/complaint_detail.html:664
+#: templates/complaints/complaint_detail_ds.html:567
 #, fuzzy
 #| msgid "Sent to Department"
 msgid "Not sent to any department yet"
 msgstr "تم الإرسال إلى القسم"
 
-#: templates/complaints/complaint_detail.html:534
+#: templates/complaints/complaint_detail.html:671
+#: templates/complaints/complaint_detail_ds.html:574
 #, fuzzy, python-format
 #| msgid "items awaiting response"
 msgid "Sent to department on %(dt)s — awaiting response"
 msgstr "العناصر بانتظار الرد"
 
-#: templates/complaints/complaint_detail.html:536
+#: templates/complaints/complaint_detail.html:673
+#: templates/complaints/complaint_detail_ds.html:576
 #, fuzzy
 #| msgid "items awaiting response"
 msgid "Sent to department — awaiting response"
 msgstr "العناصر بانتظار الرد"
 
-#: templates/complaints/complaint_detail.html:543
+#: templates/complaints/complaint_detail.html:680
+#: templates/complaints/complaint_detail_ds.html:583
 #, fuzzy
 #| msgid "Department Responded"
 msgid "All departments responded"
 msgstr "تم الرد من القسم"
 
-#: templates/complaints/complaint_detail.html:550
+#: templates/complaints/complaint_detail.html:687
+#: templates/complaints/complaint_detail_ds.html:590
 #: templates/complaints/partials/departments_panel.html:4
 msgid "Involved Departments"
 msgstr "الأقسام المشاركة"
 
-#: templates/complaints/complaint_detail.html:566
+#: templates/complaints/complaint_detail.html:699
+#: templates/complaints/complaint_detail_ds.html:602
+#, fuzzy
+#| msgid "Rejected"
+msgid "Rejected:"
+msgstr "مرفوض"
+
+#: templates/complaints/complaint_detail.html:699
+#: templates/complaints/complaint_detail_ds.html:602
+#: templates/complaints/partials/departments_panel.html:61
+#, fuzzy
+#| msgid "Suggestion"
+msgid "Suggested:"
+msgstr "اقتراح"
+
+#: templates/complaints/complaint_detail.html:705
+#: templates/complaints/complaint_detail_ds.html:608
 #, fuzzy
 #| msgid "Not Met"
 msgid "Not sent"
 msgstr "غير مستوفى"
 
-#: templates/complaints/complaint_detail.html:574
-#: templates/complaints/partials/departments_panel.html:66
+#: templates/complaints/complaint_detail.html:715
+#: templates/complaints/complaint_detail_ds.html:618
+#: templates/complaints/explanation_form.html:115
+#: templates/complaints/partials/departments_panel.html:69
+#, fuzzy
+#| msgid "To Department"
+msgid "Wrong Department"
+msgstr "إلى القسم"
+
+#: templates/complaints/complaint_detail.html:716
+#: templates/complaints/complaint_detail_ds.html:619
+#: templates/complaints/partials/departments_panel.html:71
 msgid "No response"
 msgstr "لا يوجد رد"
 
-#: templates/complaints/complaint_detail.html:575
-#: templates/complaints/inquiry_detail.html:275
-#: templates/complaints/partials/departments_panel.html:72
-#: templates/complaints/partials/explanation_panel.html:40
-#: templates/observations/observation_detail.html:296
-msgid "Accepted"
-msgstr "مقبول"
+#: templates/complaints/complaint_detail.html:723
+#: templates/complaints/complaint_detail_ds.html:625
+#, fuzzy
+#| msgid "Select the department to involve in this complaint."
+msgid "Remove this department from the complaint?"
+msgstr "اختر القسم المشارك في هذه الشكوى."
 
-#: templates/complaints/complaint_detail.html:583
-#: templates/complaints/partials/departments_panel.html:131
+#: templates/complaints/complaint_detail.html:725
+#: templates/complaints/complaint_detail_ds.html:627
+#: templates/complaints/investigation_questions.html:111
+#: templates/complaints/investigation_questions.html:124
+#: templates/complaints/investigation_questions.html:296
+#: templates/complaints/investigation_questions.html:308
+#: templates/complaints/partials/departments_panel.html:121
+#: templates/complaints/partials/staff_panel.html:75
+#: templates/projects/template_form.html:197
+msgid "Remove"
+msgstr "إزالة"
+
+#: templates/complaints/complaint_detail.html:735
+#: templates/complaints/complaint_detail_ds.html:637
+#: templates/complaints/partials/departments_panel.html:136
 msgid "No departments involved yet"
 msgstr "لا توجد أقسام مشاركة حتى الآن"
 
-#: templates/complaints/complaint_detail.html:602
-#: templates/complaints/investigation_review.html:66
+#: templates/complaints/complaint_detail.html:754
+#: templates/complaints/complaint_detail_ds.html:656
+#: templates/complaints/investigation_review.html:73
 #: templates/complaints/partials/staff_panel.html:50
 #: templates/organizations/department_manager_review.html:126
 msgid "Responded"
 msgstr "تم الرد"
 
-#: templates/complaints/complaint_detail.html:608
+#: templates/complaints/complaint_detail.html:760
+#: templates/complaints/complaint_detail_ds.html:662
 #: templates/complaints/partials/staff_panel.html:90
 msgid "No staff members involved yet"
 msgstr "لا يوجد موظفون مشاركون حتى الآن"
 
-#: templates/complaints/complaint_detail.html:671
-#: templates/complaints/complaint_detail.html:748
-#: templates/complaints/inquiry_detail.html:493
-#: templates/complaints/inquiry_detail.html:703
-#: templates/observations/observation_detail.html:516
-#: templates/observations/observation_detail.html:588
-#: templates/observations/observation_detail.html:602
+#: templates/complaints/complaint_detail.html:836
+#: templates/complaints/complaint_detail.html:923
+#: templates/complaints/complaint_detail_ds.html:732
+#: templates/complaints/complaint_detail_ds.html:812
+#: templates/complaints/inquiry_detail.html:500
+#: templates/complaints/inquiry_detail.html:672
+#: templates/observations/observation_detail.html:523
+#: templates/observations/observation_detail.html:595
+#: templates/observations/observation_detail.html:609
 msgid "Reassign"
 msgstr "إعادة تعيين"
 
-#: templates/complaints/complaint_detail.html:671
-#: templates/complaints/complaint_detail.html:892
+#: templates/complaints/complaint_detail.html:836
+#: templates/complaints/complaint_detail.html:1007
+#: templates/complaints/complaint_detail_ds.html:732
+#: templates/complaints/complaint_detail_ds.html:896
 #: templates/complaints/complaint_list.html:344
-#: templates/complaints/inquiry_detail.html:493
-#: templates/complaints/inquiry_detail.html:703
-#: templates/feedback/feedback_detail.html:323
-#: templates/observations/observation_detail.html:516
-#: templates/observations/observation_detail.html:588
-#: templates/observations/observation_detail.html:602
-#: templates/organizations/department_detail.html:625
+#: templates/complaints/inquiry_detail.html:500
+#: templates/complaints/inquiry_detail.html:672
+#: templates/feedback/feedback_detail.html:326
+#: templates/observations/observation_detail.html:523
+#: templates/observations/observation_detail.html:595
+#: templates/observations/observation_detail.html:609
+#: templates/organizations/department_detail.html:675
 msgid "Assign"
 msgstr "تعيين"
 
-#: templates/complaints/complaint_detail.html:680
-msgid "Start collecting feedback from staff?"
-msgstr "بدء جمع الملاحظات من الموظفين؟"
-
-#: templates/complaints/complaint_detail.html:684
-#: templates/complaints/explanation_form.html:83
-#: templates/complaints/investigation_questions.html:8
-msgid "Collect Feedback"
-msgstr "تجميع الملاحظات"
-
-#: templates/complaints/complaint_detail.html:694
+#: templates/complaints/complaint_detail.html:861
+#: templates/complaints/complaint_detail_ds.html:757
 msgid "Follow Up"
 msgstr "متابعة"
 
-#: templates/complaints/complaint_detail.html:707
-msgid "Remove OVR"
-msgstr "إزالة OVR"
+#: templates/complaints/complaint_detail.html:881
+#, fuzzy
+#| msgid "Active"
+msgid "OVR Active"
+msgstr "نشط"
 
-#: templates/complaints/complaint_detail.html:707
+#: templates/complaints/complaint_detail.html:881
+#: templates/complaints/complaint_detail_ds.html:770
 msgid "OVR Escalate"
 msgstr "تصعيد OVR"
 
-#: templates/complaints/complaint_detail.html:713
+#: templates/complaints/complaint_detail.html:888
+#: templates/complaints/complaint_detail_ds.html:777
 #: templates/complaints/complaint_list.html:389
 #: templates/rca/rca_detail.html:83
 #: templates/standards/department_standards.html:483
@@ -15118,181 +15599,193 @@ msgstr "تصعيد OVR"
 msgid "Close"
 msgstr "إغلاق"
 
-#: templates/complaints/complaint_detail.html:742
-#: templates/complaints/inquiry_detail.html:485
-#: templates/observations/observation_detail.html:564
+#: templates/complaints/complaint_detail.html:896
+#: templates/complaints/complaint_detail_ds.html:785
+msgid "Are you sure you want to cancel this complaint?"
+msgstr "هل أنت متأكد أنك تريد إلغاء هذه الشكوى؟"
+
+#: templates/complaints/complaint_detail.html:899
+#: templates/complaints/complaint_detail_ds.html:788
+msgid "Cancel Complaint"
+msgstr "إلغاء الشكوى"
+
+#: templates/complaints/complaint_detail.html:905
+#: templates/complaints/complaint_detail_ds.html:794
+msgid "Activate this complaint to perform actions"
+msgstr "تفعيل هذه الشكوى لتنفيذ الإجراءات"
+
+#: templates/complaints/complaint_detail.html:917
+#: templates/complaints/complaint_detail_ds.html:806
+#: templates/complaints/inquiry_detail.html:492
+#: templates/observations/observation_detail.html:571
 msgid "Reopen"
 msgstr "إعادة فتح"
 
-#: templates/complaints/complaint_detail.html:754
+#: templates/complaints/complaint_detail.html:929
+#: templates/complaints/complaint_detail_ds.html:818
 msgid "No actions available for this status"
 msgstr "لا توجد إجراءات متاحة لهذه الحالة"
 
-#: templates/complaints/complaint_detail.html:761
+#: templates/complaints/complaint_detail.html:936
+#: templates/complaints/complaint_detail_ds.html:825
 msgid ""
 "Are you sure you want to delete this complaint? It can be restored from the "
 "trash."
 msgstr ""
 "هل أنت متأكد من رغبتك في حذف هذه الشكوى؟ يمكن استعادتها من سلة المحذوفات."
 
-#: templates/complaints/complaint_detail.html:777
-msgid "Patient Contact"
-msgstr "جهة اتصال المريض"
-
-#: templates/complaints/complaint_detail.html:828
-msgid "Patient has not been contacted yet."
-msgstr "لم يتم الاتصال بالمريض بعد."
-
-#: templates/complaints/complaint_detail.html:842
+#: templates/complaints/complaint_detail.html:957
+#: templates/complaints/complaint_detail_ds.html:846
 msgid "Resolve Complaint"
 msgstr "حل الشكوى"
 
-#: templates/complaints/complaint_detail.html:844
+#: templates/complaints/complaint_detail.html:959
+#: templates/complaints/complaint_detail_ds.html:848
 msgid ""
 "Please provide resolution details before marking this complaint as resolved."
 msgstr "يرجى تقديم تفاصيل الحل قبل وضع هذه الشكوى كتم حلاً."
 
-#: templates/complaints/complaint_detail.html:849
-#: templates/complaints/partials/resolution_panel.html:154
+#: templates/complaints/complaint_detail.html:964
+#: templates/complaints/complaint_detail_ds.html:853
+#: templates/complaints/partials/resolution_panel.html:283
 #: templates/px_sources/communication_request_detail.html:133
 #: templates/px_sources/communication_request_detail.html:255
 msgid "Resolution Notes"
 msgstr "ملاحظات الحل"
 
-#: templates/complaints/complaint_detail.html:850
-#: templates/complaints/partials/resolution_panel.html:155
+#: templates/complaints/complaint_detail.html:965
+#: templates/complaints/complaint_detail_ds.html:854
+#: templates/complaints/partials/resolution_panel.html:284
 msgid "Enter resolution details..."
 msgstr "أدخل تفاصيل الحل..."
 
-#: templates/complaints/complaint_detail.html:857
+#: templates/complaints/complaint_detail.html:972
+#: templates/complaints/complaint_detail_ds.html:861
 #: templates/complaints/partials/adverse_actions_panel.html:127
 msgid "Mark Resolved"
 msgstr "تحديد كتمة"
 
-#: templates/complaints/complaint_detail.html:872
+#: templates/complaints/complaint_detail.html:987
+#: templates/complaints/complaint_detail_ds.html:876
 msgid "Reassign Complaint"
 msgstr "إعادة تعيين الشكوى"
 
-#: templates/complaints/complaint_detail.html:872
+#: templates/complaints/complaint_detail.html:987
+#: templates/complaints/complaint_detail_ds.html:876
 msgid "Assign Complaint"
 msgstr "تعيين شكوى"
 
-#: templates/complaints/complaint_detail.html:875
+#: templates/complaints/complaint_detail.html:990
+#: templates/complaints/complaint_detail_ds.html:879
 msgid "Select a user to assign this complaint to."
 msgstr "اختر مستخدمًا لتعيين هذه الشكوى إليه."
 
-#: templates/complaints/complaint_detail.html:906
+#: templates/complaints/complaint_detail.html:1021
+#: templates/complaints/complaint_detail_ds.html:910
 msgid "Add Follow Up Note"
 msgstr "إضافة ملاحظة متابعة"
 
-#: templates/complaints/complaint_detail.html:908
+#: templates/complaints/complaint_detail.html:1023
+#: templates/complaints/complaint_detail_ds.html:912
 msgid "Add a note or update about this complaint."
 msgstr "أضف ملاحظة أو تحديثًا حول هذه الشكوى."
 
-#: templates/complaints/complaint_detail.html:934
+#: templates/complaints/complaint_detail.html:1049
+#: templates/complaints/complaint_detail_ds.html:938
 msgid "Escalate Complaint"
 msgstr "تصعيد الشكوى"
 
-#: templates/complaints/complaint_detail.html:939
+#: templates/complaints/complaint_detail.html:1054
+#: templates/complaints/complaint_detail_ds.html:943
 #: templates/complaints/escalation_rule_list.html:290
-#: templates/complaints/inquiry_detail.html:814
-#: templates/observations/observation_detail.html:930
+#: templates/complaints/inquiry_detail.html:783
+#: templates/observations/observation_detail.html:899
 msgid "Escalate To"
 msgstr "التصعيد إلى"
 
-#: templates/complaints/complaint_detail.html:941
-#: templates/complaints/inquiry_detail.html:816
+#: templates/complaints/complaint_detail.html:1056
+#: templates/complaints/complaint_detail_ds.html:945
+#: templates/complaints/inquiry_detail.html:785
 #: templates/components/send_to_modal.html:53
 #: templates/components/send_to_modal.html:55
-#: templates/observations/observation_detail.html:932
+#: templates/observations/observation_detail.html:901
 msgid "Select Person"
 msgstr "اختيار شخص"
 
-#: templates/complaints/complaint_detail.html:945
-#: templates/complaints/inquiry_detail.html:820
-#: templates/observations/observation_detail.html:936
-#: templates/organizations/department_detail.html:579
-msgid "Department Roles"
-msgstr "أدوار القسم"
-
-#: templates/complaints/complaint_detail.html:947
-#: templates/complaints/inquiry_detail.html:822
-#: templates/observations/observation_detail.html:938
-msgid "Managers & Admins"
-msgstr "المديرون والمشرفون"
-
-#: templates/complaints/complaint_detail.html:951
-msgid "Line Manager"
-msgstr "المدير المباشر"
-
-#: templates/complaints/complaint_detail.html:951
-#: templates/organizations/department_form.html:115
-#: templates/organizations/department_list.html:142
-#: templates/organizations/staff_list.html:269
-msgid "Manager"
-msgstr "المدير"
-
-#: templates/complaints/complaint_detail.html:959
-#: templates/complaints/inquiry_detail.html:838
-#: templates/components/send_to_modal.html:85
-#: templates/observations/observation_detail.html:954
+#: templates/complaints/complaint_detail.html:1070
+#: templates/complaints/complaint_detail_ds.html:963
+#: templates/complaints/inquiry_detail.html:807
+#: templates/components/send_to_modal.html:92
+#: templates/observations/observation_detail.html:923
 msgid "Email Preview"
 msgstr "معاينة البريد الإلكتروني"
 
-#: templates/complaints/complaint_detail.html:959
-#: templates/complaints/inquiry_detail.html:838
-#: templates/components/send_to_modal.html:85
-#: templates/observations/observation_detail.html:954
+#: templates/complaints/complaint_detail.html:1070
+#: templates/complaints/complaint_detail_ds.html:963
+#: templates/complaints/inquiry_detail.html:807
+#: templates/components/send_to_modal.html:92
+#: templates/observations/observation_detail.html:923
 msgid "editable"
 msgstr "قابل للتعديل"
 
-#: templates/complaints/complaint_detail.html:966
-#: templates/complaints/inquiry_detail.html:845
-#: templates/components/send_to_modal.html:92
-#: templates/observations/observation_detail.html:961
+#: templates/complaints/complaint_detail.html:1077
+#: templates/complaints/complaint_detail_ds.html:970
+#: templates/complaints/inquiry_detail.html:814
+#: templates/components/send_to_modal.html:99
+#: templates/observations/observation_detail.html:930
 msgid "Body"
 msgstr "النص"
 
-#: templates/complaints/complaint_detail.html:976
-#: templates/complaints/inquiry_detail.html:855
-#: templates/observations/observation_detail.html:971
+#: templates/complaints/complaint_detail.html:1087
+#: templates/complaints/complaint_detail_ds.html:980
+#: templates/complaints/inquiry_detail.html:824
+#: templates/observations/observation_detail.html:940
 msgid "Send Escalation Email"
 msgstr "إرسال بريد إلكتروني للتصعيد"
 
-#: templates/complaints/complaint_detail.html:990
-#: templates/complaints/complaint_detail.html:1005
+#: templates/complaints/complaint_detail.html:1101
+#: templates/complaints/complaint_detail.html:1116
+#: templates/complaints/complaint_detail_ds.html:994
+#: templates/complaints/complaint_detail_ds.html:1009
 msgid "Close Complaint"
 msgstr "إغلاق الشكوى"
 
-#: templates/complaints/complaint_detail.html:992
+#: templates/complaints/complaint_detail.html:1103
+#: templates/complaints/complaint_detail_ds.html:996
 msgid "Close this complaint. This will trigger a satisfaction survey."
 msgstr "أغلق هذه الشكوى. سيؤدي هذا إلى إرسال استبيان رضا."
 
-#: templates/complaints/complaint_detail.html:997
+#: templates/complaints/complaint_detail.html:1108
+#: templates/complaints/complaint_detail_ds.html:1001
 msgid "Closing Note (Optional)"
 msgstr "ملاحظة الإغلاق (اختياري)"
 
-#: templates/complaints/complaint_detail.html:998
+#: templates/complaints/complaint_detail.html:1109
+#: templates/complaints/complaint_detail_ds.html:1002
 msgid "Enter closing note..."
 msgstr "أدخل ملاحظة الإغلاق..."
 
-#: templates/complaints/complaint_detail.html:1019
+#: templates/complaints/complaint_detail.html:1130
+#: templates/complaints/complaint_detail_ds.html:1023
 msgid "Edit Location Details"
 msgstr "تعديل تفاصيل الموقع"
 
-#: templates/complaints/complaint_detail.html:1021
+#: templates/complaints/complaint_detail.html:1132
+#: templates/complaints/complaint_detail_ds.html:1025
 msgid ""
 "Update where the incident occurred. Leave optional fields blank to clear "
 "them."
 msgstr "قم بتحديث مكان وقوع الحادثة. اترك الحقول الاختيارية فارغة لمسحها."
 
-#: templates/complaints/complaint_detail.html:1050
+#: templates/complaints/complaint_detail.html:1161
+#: templates/complaints/complaint_detail_ds.html:1054
 #: templates/complaints/complaint_form.html:557
 #: templates/complaints/inquiry_form.html:139
 msgid "Department Category"
-msgstr "فئة القسم"
+msgstr "الفئة"
 
-#: templates/complaints/complaint_detail.html:1052
+#: templates/complaints/complaint_detail.html:1163
+#: templates/complaints/complaint_detail_ds.html:1056
 #: templates/complaints/complaint_form.html:561
 #: templates/complaints/inquiry_form.html:141
 #: templates/complaints/public_complaint_form.html:117
@@ -15304,20 +15797,25 @@ msgstr "فئة القسم"
 msgid "Select Category"
 msgstr "اختر الفئة"
 
-#: templates/complaints/complaint_detail.html:1087
+#: templates/complaints/complaint_detail.html:1198
+#: templates/complaints/complaint_detail_ds.html:1091
 msgid "e.g. CENTER1-2, Gate 3"
 msgstr "مثال: CENTER1-2، بوابة 3"
 
-#: templates/complaints/complaint_detail.html:1093
+#: templates/complaints/complaint_detail.html:1204
+#: templates/complaints/complaint_detail_ds.html:1097
 msgid "(auto-filled from department if empty)"
 msgstr "(يُملأ تلقائيًا من القسم إذا كان فارغًا)"
 
-#: templates/complaints/complaint_detail.html:1097
+#: templates/complaints/complaint_detail.html:1208
+#: templates/complaints/complaint_detail_ds.html:1101
 msgid "e.g. GF, 1st Floor, Basement"
 msgstr "مثال: طابق أرضي، الطابق الأول، الطابق السفلي"
 
-#: templates/complaints/complaint_detail.html:1136
-#: templates/complaints/complaint_detail.html:1144
+#: templates/complaints/complaint_detail.html:1247
+#: templates/complaints/complaint_detail.html:1255
+#: templates/complaints/complaint_detail_ds.html:1140
+#: templates/complaints/complaint_detail_ds.html:1148
 #: templates/core/public_submit.html:409
 #: templates/observations/public_new.html:72
 #: templates/observations/public_new.html:103
@@ -15330,15 +15828,19 @@ msgstr "مثال: طابق أرضي، الطابق الأول، الطابق ا
 msgid "optional"
 msgstr "اختياري"
 
-#: templates/complaints/complaint_detail.html:1139
-#: templates/complaints/complaint_detail.html:1236
-#: templates/complaints/complaint_detail.html:1247
+#: templates/complaints/complaint_detail.html:1250
+#: templates/complaints/complaint_detail.html:1568
+#: templates/complaints/complaint_detail.html:1579
+#: templates/complaints/complaint_detail_ds.html:1143
+#: templates/complaints/complaint_detail_ds.html:1248
+#: templates/complaints/complaint_detail_ds.html:1259
 #, fuzzy
 #| msgid "Select department"
 msgid "Select department first"
 msgstr "اختر القسم"
 
-#: templates/complaints/complaint_detail.html:1141
+#: templates/complaints/complaint_detail.html:1252
+#: templates/complaints/complaint_detail_ds.html:1145
 #, fuzzy
 #| msgid "Sends directly to the department's champion and manager."
 msgid ""
@@ -15346,21 +15848,26 @@ msgid ""
 "notified."
 msgstr "يُرسل مباشرة إلى بطل القسم والمدير."
 
-#: templates/complaints/complaint_detail.html:1145
+#: templates/complaints/complaint_detail.html:1256
+#: templates/complaints/complaint_detail_ds.html:1149
 #: templates/components/send_to_modal.html:79
 msgid "Add context or instructions..."
 msgstr "أضف سياقًا أو تعليمات..."
 
-#: templates/complaints/complaint_detail.html:1161
-msgid "Please activate this complaint first to access this tab."
-msgstr "يرجى تفعيل هذه الشكوى أولاً للوصول إلى هذا التبويب."
+#: templates/complaints/complaint_detail.html:1279
+#, fuzzy
+#| msgid "Why? (Level 2)"
+msgid "Domain (Level 1)"
+msgstr "لماذا؟ (المستوى 2)"
 
-#: templates/complaints/complaint_detail.html:1250
+#: templates/complaints/complaint_detail.html:1281
+#: templates/complaints/complaint_detail.html:1582
+#: templates/complaints/complaint_detail_ds.html:1262
 #: templates/complaints/complaint_form.html:775
 #: templates/complaints/complaint_form.html:813
 #: templates/complaints/complaint_form.html:855
 #: templates/complaints/complaint_form.html:874
-#: templates/complaints/inquiry_detail.html:947
+#: templates/complaints/inquiry_detail.html:916
 #: templates/complaints/inquiry_form.html:338
 #: templates/complaints/inquiry_form.html:370
 #: templates/config/user_form.html:469
@@ -15381,27 +15888,103 @@ msgstr "يرجى تفعيل هذه الشكوى أولاً للوصول إلى 
 msgid "Loading..."
 msgstr "جارٍ التحميل..."
 
-#: templates/complaints/complaint_detail.html:1254
-#: templates/complaints/complaint_detail.html:1263
+#: templates/complaints/complaint_detail.html:1285
+#, fuzzy
+#| msgid "Why? (Level 2)"
+msgid "Category (Level 2)"
+msgstr "لماذا؟ (المستوى 2)"
+
+#: templates/complaints/complaint_detail.html:1287
+#, fuzzy
+#| msgid "Select department"
+msgid "Select domain first"
+msgstr "اختر القسم"
+
+#: templates/complaints/complaint_detail.html:1291
+#, fuzzy
+#| msgid "Subcategory"
+msgid "Subcategory (Level 3)"
+msgstr "الفئة الفرعية"
+
+#: templates/complaints/complaint_detail.html:1293
+#, fuzzy
+#| msgid "Select Category"
+msgid "Select category first"
+msgstr "اختر الفئة"
+
+#: templates/complaints/complaint_detail.html:1297
+#, fuzzy
+#| msgid "Classification"
+msgid "Classification (Level 4)"
+msgstr "التصنيف"
+
+#: templates/complaints/complaint_detail.html:1299
+#, fuzzy
+#| msgid "Select Subcategory"
+msgid "Select subcategory first"
+msgstr "اختر الفئة الفرعية"
+
+#: templates/complaints/complaint_detail.html:1320
+#: templates/complaints/complaint_detail_ds.html:1165
+msgid "Please activate this complaint first to access this tab."
+msgstr "يرجى تفعيل هذه الشكوى أولاً للوصول إلى هذا التبويب."
+
+#: templates/complaints/complaint_detail.html:1430
+#, fuzzy
+#| msgid "Select Domain"
+msgid "Select domain"
+msgstr "اختر المجال"
+
+#: templates/complaints/complaint_detail.html:1445
+#, fuzzy
+#| msgid "Select Category"
+msgid "Select category"
+msgstr "اختر الفئة"
+
+#: templates/complaints/complaint_detail.html:1465
+#, fuzzy
+#| msgid "Select Subcategory"
+msgid "Select subcategory"
+msgstr "اختر الفئة الفرعية"
+
+#: templates/complaints/complaint_detail.html:1487
+#, fuzzy
+#| msgid "Select Classification"
+msgid "Select classification"
+msgstr "اختر التصنيف"
+
+#: templates/complaints/complaint_detail.html:1523
+#, fuzzy
+#| msgid "Please select at least one department."
+msgid "Please select at least a domain."
+msgstr "يرجى اختيار قسم واحد على الأقل."
+
+#: templates/complaints/complaint_detail.html:1586
+#: templates/complaints/complaint_detail.html:1595
+#: templates/complaints/complaint_detail_ds.html:1266
+#: templates/complaints/complaint_detail_ds.html:1275
 #, fuzzy
 #| msgid "Select Area (optional)"
 msgid "Select staff (optional)"
 msgstr "اختر المنطقة (اختياري)"
 
-#: templates/complaints/complaint_detail.html:1282
+#: templates/complaints/complaint_detail.html:1614
+#: templates/complaints/complaint_detail_ds.html:1294
 #, fuzzy
 #| msgid "Patient complaint"
 msgid "Send this complaint to"
 msgstr "شكوى المريض"
 
-#: templates/complaints/complaint_detail.html:1282
+#: templates/complaints/complaint_detail.html:1614
+#: templates/complaints/complaint_detail_ds.html:1294
 #, fuzzy
 #| msgid "Only the department champion or manager can collect feedback."
 msgid "The department champion and manager will be notified."
 msgstr "فقط بطل القسم أو المدير يمكنه جمع الملاحظات."
 
-#: templates/complaints/complaint_detail.html:1290
-#: templates/components/send_to_modal.html:195
+#: templates/complaints/complaint_detail.html:1622
+#: templates/complaints/complaint_detail_ds.html:1302
+#: templates/components/send_to_modal.html:202
 #: templates/notifications/send_sms_direct.html:108
 #: templates/organizations/staff_detail.html:643
 #: templates/organizations/staff_list.html:547
@@ -15410,21 +15993,52 @@ msgstr "فقط بطل القسم أو المدير يمكنه جمع الملا
 msgid "Sending..."
 msgstr "جاري الإرسال..."
 
-#: templates/complaints/complaint_detail.html:1305
-#: templates/components/send_to_modal.html:231
+#: templates/complaints/complaint_detail.html:1637
+#: templates/complaints/complaint_detail_ds.html:1317
+#: templates/components/send_to_modal.html:238
 msgid "Failed to send."
 msgstr "فشل الإرسال."
 
-#: templates/complaints/complaint_detail.html:1452
-#: templates/complaints/public_complaint_track.html:275
+#: templates/complaints/complaint_detail.html:1784
+#: templates/complaints/complaint_detail_ds.html:1464
+#: templates/complaints/public_complaint_track.html:354
 msgid "Overdue by"
 msgstr "متأخر بمقدار"
 
-#: templates/complaints/complaint_detail.html:1470
-#: templates/complaints/public_complaint_track.html:293
+#: templates/complaints/complaint_detail.html:1802
+#: templates/complaints/complaint_detail_ds.html:1482
+#: templates/complaints/partials/resolution_panel.html:154
+#: templates/complaints/public_complaint_track.html:372
 msgid "remaining"
 msgstr "متبقية"
 
+#: templates/complaints/complaint_detail_ds.html:233
+msgid ""
+"The department champion and manager have been notified. You'll be notified "
+"when they respond."
+msgstr ""
+
+#: templates/complaints/complaint_detail_ds.html:770
+msgid "Remove OVR"
+msgstr "إزالة OVR"
+
+#: templates/complaints/complaint_detail_ds.html:949
+#: templates/complaints/inquiry_detail.html:789
+#: templates/observations/observation_detail.html:905
+#: templates/organizations/department_detail.html:629
+msgid "Department Roles"
+msgstr "أدوار القسم"
+
+#: templates/complaints/complaint_detail_ds.html:951
+#: templates/complaints/inquiry_detail.html:791
+#: templates/observations/observation_detail.html:907
+msgid "Managers & Admins"
+msgstr "المديرون والمشرفون"
+
+#: templates/complaints/complaint_detail_ds.html:955
+msgid "Line Manager"
+msgstr "المدير المباشر"
+
 #: templates/complaints/complaint_form.html:4
 #: templates/layouts/source_user_base.html:131
 #: templates/px_sources/source_user_dashboard.html:114
@@ -15444,7 +16058,6 @@ msgid "File a new patient complaint with SLA tracking"
 msgstr "تقديم شكوى مريض جديدة مع تتبع اتفاقية مستوى الخدمة (SLA)"
 
 #: templates/complaints/complaint_form.html:382
-#: templates/complaints/explanation_form.html:92
 #: templates/complaints/public_complaint_form.html:271
 #: templates/complaints/public_inquiry_form.html:5
 #: templates/complaints/public_inquiry_form.html:243
@@ -15468,7 +16081,6 @@ msgid "Remove link"
 msgstr "إزالة الارتباط"
 
 #: templates/complaints/complaint_form.html:408
-#: templates/complaints/complaint_pdf.html:496
 #: templates/journeys/instance_detail.html:323
 #: templates/organizations/patient_detail.html:218
 #: templates/surveys/instance_detail.html:466
@@ -15637,175 +16249,6 @@ msgstr "جارٍ التصدير..."
 msgid "Export failed. Please try again."
 msgstr "فشل التصدير. يُرجى المحاولة مرة أخرى."
 
-#: templates/complaints/complaint_pdf.html:7
-#: templates/layouts/partials/sidebar.html:609
-msgid "Complaint Report"
-msgstr "تقرير الشكوى"
-
-#: templates/complaints/complaint_pdf.html:478
-msgid "Ref:"
-msgstr "المرجع:"
-
-#: templates/complaints/complaint_pdf.html:509
-msgid "MRN / National ID"
-msgstr "رقم الملف الطبي / الهوية الوطنية"
-
-#: templates/complaints/complaint_pdf.html:554
-msgid "Created Date"
-msgstr "تاريخ الإنشاء"
-
-#: templates/complaints/complaint_pdf.html:558
-#: templates/complaints/public_inquiry_track.html:204
-#: templates/complaints/sla_management_form.html:209
-#: templates/organizations/department_complaint_detail.html:146
-#: templates/organizations/department_detail.html:156
-#: templates/organizations/department_detail.html:1311
-#: templates/organizations/department_observation_detail.html:98
-#: templates/organizations/department_staff_detail.html:476
-msgid "SLA Deadline"
-msgstr "الموعد النهائي لاتفاقية مستوى الخدمة (SLA)"
-
-#: templates/complaints/complaint_pdf.html:570
-msgid "Patient Expected Result"
-msgstr "النتيجة المتوقعة للمريض"
-
-#: templates/complaints/complaint_pdf.html:579
-msgid "Staff Assignment"
-msgstr "تعيين الموظف"
-
-#: templates/complaints/complaint_pdf.html:590
-#: templates/organizations/hierarchy_node.html:21
-msgid "Reports to:"
-msgstr "تقارير إلى:"
-
-#: templates/complaints/complaint_pdf.html:601
-#: templates/complaints/partials/explanation_panel.html:3
-msgid "Send To Department"
-msgstr "إرسال إلى القسم"
-
-#: templates/complaints/complaint_pdf.html:607
-msgid "Unknown Staff"
-msgstr "موظف غير معروف"
-
-#: templates/complaints/complaint_pdf.html:609
-msgid "Manager - Escalated"
-msgstr "مدير - تم التصعيد"
-
-#: templates/complaints/complaint_pdf.html:613
-msgid "Via Email Link"
-msgstr "عبر رابط البريد الإلكتروني"
-
-#: templates/complaints/complaint_pdf.html:614
-msgid "Submitted:"
-msgstr "تم الإرسال:"
-
-#: templates/complaints/complaint_pdf.html:626
-#: templates/complaints/inquiry_detail.html:206
-#: templates/complaints/partials/explanation_panel.html:24
-msgid "Awaiting Response"
-msgstr "في انتظار الرد"
-
-#: templates/complaints/complaint_pdf.html:637
-msgid "Review Notes:"
-msgstr "ملاحظات المراجعة:"
-
-#: templates/complaints/complaint_pdf.html:643
-msgid "Reviewed by"
-msgstr "تمت المراجعة بواسطة"
-
-#: templates/complaints/complaint_pdf.html:646
-#, python-format
-msgid "%(counter)s attachment"
-msgid_plural "%(counter)s attachments"
-msgstr[0] "%(counter)s مرفق"
-msgstr[1] "%(counter)s مرفقين"
-msgstr[2] "%(counter)s مرفقات"
-msgstr[3] "%(counter)s مرفقًا"
-msgstr[4] "%(counter)s مرفقاً"
-msgstr[5] "%(counter)s مرفق"
-
-#: templates/complaints/complaint_pdf.html:651
-msgid "Explanation not yet submitted."
-msgstr "لم يتم تقديم الشرح بعد."
-
-#: templates/complaints/complaint_pdf.html:651
-msgid "Request sent on"
-msgstr "تم إرسال الطلب في"
-
-#: templates/complaints/complaint_pdf.html:666
-#: templates/complaints/inquiry_detail.html:1031
-#: templates/complaints/partials/ai_panel.html:25
-#: templates/complaints/partials/ai_panel.html:202
-#: templates/observations/partials/ai_panel.html:11
-msgid "Emotion Analysis"
-msgstr "تحليل المشاعر"
-
-#: templates/complaints/complaint_pdf.html:672
-#: templates/social/comment_detail.html:150
-msgid "Confidence:"
-msgstr "مستوى الثقة:"
-
-#: templates/complaints/complaint_pdf.html:676
-#: templates/complaints/inquiry_detail.html:167
-#: templates/complaints/inquiry_detail.html:1031
-#: templates/complaints/partials/ai_panel.html:37
-#: templates/complaints/partials/ai_panel.html:207
-#: templates/observations/partials/ai_panel.html:23
-msgid "Intensity"
-msgstr "الشدة"
-
-#: templates/complaints/complaint_pdf.html:687
-#: templates/complaints/inquiry_detail.html:259
-#: templates/complaints/inquiry_detail.html:617
-#: templates/complaints/inquiry_detail.html:769
-#: templates/observations/observation_detail.html:278
-#: templates/observations/observation_detail.html:860
-#: templates/organizations/department_detail.html:1315
-#: templates/organizations/department_staff_detail.html:480
-msgid "AI Summary"
-msgstr "ملخص الذكاء الاصطناعي"
-
-#: templates/complaints/complaint_pdf.html:699
-#: templates/complaints/partials/ai_panel.html:108
-#: templates/observations/partials/ai_panel.html:93
-msgid "Suggested Action"
-msgstr "الإجراء المقترح"
-
-#: templates/complaints/complaint_pdf.html:711
-msgid "AI Reasoning"
-msgstr "الاستدلال بالذكاء الاصطناعي"
-
-#: templates/complaints/complaint_pdf.html:722
-#: templates/complaints/partials/actions_panel.html:4
-msgid "Related PX Actions"
-msgstr "إجراءات PX المرتبطة"
-
-#: templates/complaints/complaint_pdf.html:743
-#: templates/complaints/partials/resolution_panel.html:10
-msgid "Complaint Resolved"
-msgstr "تم حل الشكوى"
-
-#: templates/complaints/complaint_pdf.html:754
-#: templates/complaints/partials/resolution_panel.html:41
-msgid "Resolved by:"
-msgstr "تم الحل بواسطة:"
-
-#: templates/complaints/complaint_pdf.html:756
-msgid "Resolved on:"
-msgstr "تم الحل في:"
-
-#: templates/complaints/complaint_pdf.html:780
-msgid "PX360 Patient Experience Management"
-msgstr "PX360 إدارة تجربة المريض"
-
-#: templates/complaints/complaint_pdf.html:781
-msgid "This report was generated automatically from the PX360 system."
-msgstr "تم إنشاء هذا التقرير تلقائيًا من نظام PX360."
-
-#: templates/complaints/complaint_pdf.html:782
-msgid "AlHammadi Group. All rights reserved."
-msgstr "مجموعة الحمادي. جميع الحقوق محفوظة."
-
 #: templates/complaints/complaint_threshold_form.html:4
 #: templates/complaints/complaint_threshold_list.html:4
 #: templates/complaints/complaint_threshold_list.html:185
@@ -16351,62 +16794,250 @@ msgstr "نظام PX360 لإدارة الشكاوى"
 msgid "Back to Department"
 msgstr "العودة إلى معايير القسم"
 
-#: templates/complaints/explanation_form.html:74
+#: templates/complaints/explanation_form.html:76
+#, fuzzy
+#| msgid "Note from PX Team:"
+msgid "Note from PX Team"
+msgstr "ملاحظة من فريق PX:"
+
+#: templates/complaints/explanation_form.html:84
+#, fuzzy
+#| msgid "Attach PDF Document"
+msgid "Attached Documents"
+msgstr "إرفاق مستند PDF"
+
+#: templates/complaints/explanation_form.html:100
 msgid "How would you like to respond?"
 msgstr "كيف ترغب في الرد؟"
 
-#: templates/complaints/explanation_form.html:78
+#: templates/complaints/explanation_form.html:104
 msgid "Submit Reply"
 msgstr "إرسال الرد"
 
-#: templates/complaints/explanation_form.html:97
-#: templates/complaints/inquiry_detail.html:651
+#: templates/complaints/explanation_form.html:109
+#: templates/complaints/investigation_questions.html:8
+msgid "Collect Feedback"
+msgstr "تجميع الملاحظات"
+
+#: templates/complaints/explanation_form.html:131
+#: templates/complaints/explanation_form.html:165
+#: templates/organizations/department_detail.html:250
+#: templates/organizations/department_detail.html:272
+#, fuzzy
+#| msgid "Rejection Reason"
+msgid "Reject Routing"
+msgstr "سبب الرفض"
+
+#: templates/complaints/explanation_form.html:133
+msgid ""
+"Use this if the complaint was sent to the wrong department. The PX team will "
+"be notified to re-route it."
+msgstr ""
+
+#: templates/complaints/explanation_form.html:137
+#: templates/complaints/explanation_routing_rejected.html:52
+#: templates/complaints/inquiry_detail.html:803
+#: templates/observations/observation_detail.html:919
+#: templates/organizations/department_detail.html:253
+#: templates/px_sources/communication_request_detail.html:92
+#: templates/px_sources/communication_request_list.html:110
+#: templates/px_sources/source_user_communication_request_list.html:79
+#: templates/px_sources/source_user_create_communication_request.html:47
+#: templates/surveys/bulk_job_status.html:119
+msgid "Reason"
+msgstr "السبب"
+
+#: templates/complaints/explanation_form.html:141
+#, fuzzy
+#| msgid "This complaint does not belong to this department."
+msgid "Explain why this complaint does not belong to your department..."
+msgstr "هذه الشكوى لا تنتمي إلى هذا القسم."
+
+#: templates/complaints/explanation_form.html:147
+#: templates/organizations/department_detail.html:260
+#, fuzzy
+#| msgid "Department (Optional)"
+msgid "Suggest Correct Department (optional)"
+msgstr "القسم (اختياري)"
+
+#: templates/complaints/explanation_form.html:164
+#, fuzzy
+#| msgid "No sections in this department"
+msgid "Reject this routing as wrong department?"
+msgstr "لا توجد أقسام في هذه الإدارة"
+
+#: templates/complaints/explanation_form.html:168
+#: templates/projects/project_delete_confirm.html:38
+#: templates/projects/task_delete_confirm.html:28
+#: templates/projects/template_delete_confirm.html:32
+#: templates/standards/activity_type_confirm_delete.html:86
+#: templates/standards/category_confirm_delete.html:86
+#: templates/standards/source_confirm_delete.html:86
+msgid "This action cannot be undone."
+msgstr "لا يمكن التراجع عن هذا الإجراء."
+
+#: templates/complaints/explanation_form.html:191
+#: templates/complaints/investigation_review.html:137
+#, fuzzy
+#| msgid "Track Your Submission"
+msgid "Verify your submission"
+msgstr "تتبع طلبك"
+
+#: templates/complaints/explanation_form.html:196
+#: templates/complaints/investigation_review.html:142
+#, fuzzy
+#| msgid "response"
+msgid "Edit response"
+msgstr "استجابة"
+
+#: templates/complaints/explanation_form.html:201
+#: templates/complaints/investigation_review.html:147
+#, fuzzy
+#| msgid "Notification sent to new assignee"
+msgid "Verification code sent to your phone and email."
+msgstr "إرسال إشعار إلى المعيّن الجديد"
+
+#: templates/complaints/explanation_form.html:202
+#: templates/complaints/investigation_review.html:148
+#, fuzzy
+#| msgid "Notification sent to new assignee"
+msgid "Verification code sent to your phone."
+msgstr "إرسال إشعار إلى المعيّن الجديد"
+
+#: templates/complaints/explanation_form.html:203
+#: templates/complaints/investigation_review.html:149
+#, fuzzy
+#| msgid "A test notification will be sent to verify your settings."
+msgid "Verification code sent to your email."
+msgstr "سيتم إرسال إشعار تجريبي للتحقق من إعداداتك."
+
+#: templates/complaints/explanation_form.html:204
+#: templates/complaints/investigation_review.html:150
+#, fuzzy
+#| msgid "Invitation Resent"
+msgid "Verification code sent."
+msgstr "تم إعادة إرسال الدعوة"
+
+#: templates/complaints/explanation_form.html:216
+#: templates/complaints/investigation_review.html:162
+#, fuzzy
+#| msgid "Review & Submit Reply"
+msgid "Verify & Submit"
+msgstr "مراجعة وإرسال الرد"
+
+#: templates/complaints/explanation_form.html:220
+#: templates/complaints/investigation_review.html:166
+msgid "Enter the 6-digit code to complete your submission."
+msgstr ""
+
+#: templates/complaints/explanation_form.html:223
+#: templates/complaints/investigation_review.html:169
+#, fuzzy
+#| msgid "Resend Invite"
+msgid "Resend code"
+msgstr "إعادة إرسال الدعوة"
+
+#: templates/complaints/explanation_form.html:232
+#: templates/complaints/investigation_review.html:178
+#: templates/complaints/public_complaint_track.html:297
+msgid "Locked"
+msgstr ""
+
+#: templates/complaints/explanation_form.html:238
+#: templates/complaints/inquiry_detail.html:620
 #: templates/complaints/inquiry_explanation_form.html:120
 #: templates/components/department_response_modal.html:23
-#: templates/observations/observation_detail.html:894
+#: templates/observations/observation_detail.html:863
 msgid "Your Response"
 msgstr "ردك"
 
-#: templates/complaints/explanation_form.html:105
+#: templates/complaints/explanation_form.html:246
 #: templates/complaints/inquiry_explanation_form.html:124
 msgid "Write your response here..."
 msgstr "اكتب ردك هنا..."
 
-#: templates/complaints/explanation_form.html:111
+#: templates/complaints/explanation_form.html:252
+#: templates/complaints/investigation_review.html:189
+#: templates/complaints/partials/workflow_timeline.html:122
+#: templates/dashboard/standards_dashboard.html:242
+msgid "Assessment"
+msgstr "التقييم"
+
+#: templates/complaints/explanation_form.html:256
+#: templates/complaints/investigation_review.html:193
+#: templates/complaints/partials/workflow_timeline.html:132
+msgid "Is there any negligence resulting from carelessness?"
+msgstr "هل يوجد تقصير ناتج عن إهمال؟"
+
+#: templates/complaints/explanation_form.html:271
+#: templates/complaints/investigation_review.html:208
+#: templates/complaints/partials/workflow_timeline.html:142
+msgid "Is it resulting from policies or regulations?"
+msgstr "هل هو ناتج عن سياسات أو تنظيمات؟"
+
+#: templates/complaints/explanation_form.html:286
+#: templates/complaints/investigation_review.html:223
+#: templates/complaints/partials/workflow_timeline.html:152
+msgid "Does this complaint require an improvement project?"
+msgstr "هل تتطلب هذه الشكوى مشروع تحسين؟"
+
+#: templates/complaints/explanation_form.html:300
+#: templates/complaints/investigation_review.html:237
+msgid "Describe the required improvement project..."
+msgstr "اشرح مشروع التحسين المطلوب..."
+
+#: templates/complaints/explanation_form.html:307
 #: templates/complaints/inquiry_explanation_form.html:127
 #: templates/complaints/investigation_respond.html:106
+#: templates/complaints/investigation_review.html:244
+#: templates/components/send_to_modal.html:84
 msgid "Attachments (Optional)"
 msgstr "المرفقات (اختياري)"
 
-#: templates/complaints/explanation_form.html:122
+#: templates/complaints/explanation_form.html:324
+#, fuzzy
+#| msgid ""
+#| "I confirm that I have read and fully reviewed all staff responses above. "
+#| "I acknowledge that my final reply represents the official department "
+#| "response for this complaint, and I accept full responsibility for its "
+#| "accuracy and content."
+msgid ""
+"I confirm that I have reviewed the complaint details. I acknowledge that my "
+"reply represents the official department response for this complaint, and I "
+"accept full responsibility for its accuracy and content."
+msgstr ""
+"أؤكد أنني قرأت وراجعت بالكامل جميع ردود الموظفين أعلاه. وأقر بأن ردي النهائي "
+"يمثل الرد الرسمي للقسم بشأن هذه الشكوى، وأتحمل المسؤولية الكاملة عن دقة "
+"ومحتوى هذا الرد."
+
+#: templates/complaints/explanation_form.html:337
+#: templates/complaints/investigation_review.html:269
+#, fuzzy
+#| msgid "Send Notification"
+msgid "Send Verification Code"
+msgstr "إرسال إشعار"
+
+#: templates/complaints/explanation_form.html:341
 #: templates/complaints/investigation_respond.html:111
 #, fuzzy
 #| msgid "This link is unique and can only be used once"
 msgid "This link can only be used once."
 msgstr "هذا الرابط فريد ويمكن استخدامه مرة واحدة فقط"
 
-#: templates/complaints/explanation_form.html:126
+#: templates/complaints/explanation_routing_rejected.html:8
+#: templates/complaints/explanation_routing_rejected.html:30
 #, fuzzy
-#| msgid "Submitted"
-msgid "Submit"
-msgstr "تم الإرسال"
+#| msgid "Routing Rules"
+msgid "Routing Rejected"
+msgstr "قواعد التوجيه"
 
-#: templates/complaints/explanation_success.html:35
-#: templates/complaints/inquiry_explanation_success.html:8
-#: templates/complaints/inquiry_response_success_token.html:4
-#: templates/complaints/inquiry_response_success_token.html:13
-#: templates/complaints/investigation_success.html:8
-#: templates/observations/response_success_token.html:4
-#: templates/observations/response_success_token.html:13
-msgid "Response Submitted"
-msgstr "تم إرسال الرد"
-
-#: templates/complaints/explanation_success.html:36
-#, fuzzy
-#| msgid "Response approved and forwarded to the PX team."
-msgid "Your response has been received and forwarded to the PX team."
-msgstr "تمت الموافقة على الاستجابة وإرسالها إلى فريق PX."
+#: templates/complaints/explanation_routing_rejected.html:31
+msgid ""
+"The PX team has been notified that this complaint was sent to the wrong "
+"department. They will re-route it accordingly."
+msgstr ""
 
+#: templates/complaints/explanation_routing_rejected.html:37
 #: templates/complaints/explanation_success.html:42
 #: templates/complaints/inquiry_department_response.html:27
 #: templates/complaints/inquiry_list.html:189
@@ -16424,10 +17055,10 @@ msgstr "تمت الموافقة على الاستجابة وإرسالها إل
 #: templates/observations/observation_list.html:297
 #: templates/organizations/department_complaints.html:68
 #: templates/organizations/department_detail.html:154
-#: templates/organizations/department_detail.html:700
-#: templates/organizations/department_detail.html:768
-#: templates/organizations/department_detail.html:892
-#: templates/organizations/department_detail.html:949
+#: templates/organizations/department_detail.html:750
+#: templates/organizations/department_detail.html:818
+#: templates/organizations/department_detail.html:942
+#: templates/organizations/department_detail.html:999
 #: templates/organizations/department_inquiries.html:66
 #: templates/organizations/department_manager_review.html:55
 #: templates/organizations/department_staff_detail.html:213
@@ -16442,6 +17073,34 @@ msgstr "تمت الموافقة على الاستجابة وإرسالها إل
 msgid "Reference"
 msgstr "المرجع"
 
+#: templates/complaints/explanation_routing_rejected.html:46
+#, fuzzy
+#| msgid "Add Department"
+msgid "Rejected Department"
+msgstr "إضافة قسم"
+
+#: templates/complaints/explanation_routing_rejected.html:58
+#, fuzzy
+#| msgid "Add Department"
+msgid "Suggested Department"
+msgstr "إضافة قسم"
+
+#: templates/complaints/explanation_success.html:35
+#: templates/complaints/inquiry_explanation_success.html:8
+#: templates/complaints/inquiry_response_success_token.html:4
+#: templates/complaints/inquiry_response_success_token.html:13
+#: templates/complaints/investigation_success.html:8
+#: templates/observations/response_success_token.html:4
+#: templates/observations/response_success_token.html:13
+msgid "Response Submitted"
+msgstr "تم إرسال الرد"
+
+#: templates/complaints/explanation_success.html:36
+#, fuzzy
+#| msgid "Response approved and forwarded to the PX team."
+msgid "Your response has been received and forwarded to the PX team."
+msgstr "تمت الموافقة على الاستجابة وإرسالها إلى فريق PX."
+
 #: templates/complaints/government_ticket_detail.html:104
 #: templates/complaints/government_ticket_form.html:172
 msgid "Complainant Information"
@@ -16713,16 +17372,16 @@ msgid "At least one language is required."
 msgstr "مطلوب لغة واحدة على الأقل."
 
 #: templates/complaints/inquiry_department_response.html:79
-#: templates/complaints/inquiry_detail.html:321
+#: templates/complaints/inquiry_detail.html:328
 #: templates/complaints/inquiry_explanation_form.html:8
 #: templates/complaints/inquiry_explanation_form.html:141
 #: templates/complaints/inquiry_response_form_token.html:45
-#: templates/complaints/partials/departments_panel.html:87
+#: templates/complaints/partials/departments_panel.html:92
 #: templates/complaints/partials/staff_panel.html:63
 #: templates/components/department_response_modal.html:36
 #: templates/components/department_response_modal.html:122
 #: templates/observations/observation_department_response.html:75
-#: templates/observations/observation_detail.html:366
+#: templates/observations/observation_detail.html:373
 #: templates/observations/response_form_token.html:46
 msgid "Submit Response"
 msgstr "إرسال الرد"
@@ -16733,17 +17392,17 @@ msgstr "إرسال الرد"
 msgid "My Inquiries"
 msgstr "استفساراتي"
 
-#: templates/complaints/inquiry_detail.html:118
+#: templates/complaints/inquiry_detail.html:122
 #: templates/organizations/department_complaint_detail.html:57
 #: templates/organizations/department_complaint_detail.html:62
 #: templates/organizations/department_complaints.html:147
-#: templates/organizations/department_detail.html:190
-#: templates/organizations/department_detail.html:197
-#: templates/organizations/department_detail.html:205
+#: templates/organizations/department_detail.html:191
+#: templates/organizations/department_detail.html:198
 #: templates/organizations/department_detail.html:212
-#: templates/organizations/department_detail.html:218
-#: templates/organizations/department_detail.html:801
-#: templates/organizations/department_detail.html:865
+#: templates/organizations/department_detail.html:219
+#: templates/organizations/department_detail.html:225
+#: templates/organizations/department_detail.html:851
+#: templates/organizations/department_detail.html:915
 #: templates/organizations/department_inquiries.html:116
 #: templates/organizations/department_inquiry_detail.html:42
 #: templates/organizations/department_observation_detail.html:46
@@ -16752,228 +17411,254 @@ msgstr "استفساراتي"
 msgid "Respond"
 msgstr "الرد"
 
-#: templates/complaints/inquiry_detail.html:129
-#: templates/complaints/inquiry_detail.html:511
-#: templates/observations/observation_detail.html:77
-#: templates/observations/observation_detail.html:550
+#: templates/complaints/inquiry_detail.html:136
+#: templates/complaints/inquiry_detail.html:518
+#: templates/observations/observation_detail.html:84
+#: templates/observations/observation_detail.html:557
 #: templates/rca/rca_detail.html:5 templates/rca/rca_detail.html:45
 #: templates/rca/rca_form.html:10
 msgid "RCA"
 msgstr "RCA"
 
-#: templates/complaints/inquiry_detail.html:180
+#: templates/complaints/inquiry_detail.html:174
+#: templates/complaints/inquiry_detail.html:1000
+#: templates/complaints/partials/ai_panel.html:37
+#: templates/complaints/partials/ai_panel.html:184
+#: templates/observations/partials/ai_panel.html:23
+msgid "Intensity"
+msgstr "الشدة"
+
+#: templates/complaints/inquiry_detail.html:187
 msgid "AI analysis is running. Please refresh the page shortly."
 msgstr "تحليل الذكاء الاصطناعي قيد التشغيل. يرجى تحديث الصفحة قريبًا."
 
-#: templates/complaints/inquiry_detail.html:199
-#: templates/observations/observation_detail.html:218
+#: templates/complaints/inquiry_detail.html:206
+#: templates/observations/observation_detail.html:225
 #, python-format
 msgid "Response from %(dept)s"
 msgstr "رد من %(dept)s"
 
-#: templates/complaints/inquiry_detail.html:215
-#: templates/observations/observation_detail.html:234
+#: templates/complaints/inquiry_detail.html:211
+#: templates/dashboard/command_center.html:471
+#: templates/observations/observation_detail.html:230
+msgid "OVERDUE"
+msgstr "متأخرة"
+
+#: templates/complaints/inquiry_detail.html:213
+#: templates/complaints/partials/explanation_panel.html:24
+msgid "Awaiting Response"
+msgstr "في انتظار الرد"
+
+#: templates/complaints/inquiry_detail.html:222
+#: templates/observations/observation_detail.html:241
 msgid "Sent:"
 msgstr "أُرسل:"
 
-#: templates/complaints/inquiry_detail.html:221
-#: templates/complaints/inquiry_detail.html:315
+#: templates/complaints/inquiry_detail.html:228
+#: templates/complaints/inquiry_detail.html:322
 #: templates/emails/explanation_request.html:24
-#: templates/observations/observation_detail.html:240
-#: templates/observations/observation_detail.html:337
+#: templates/observations/observation_detail.html:247
+#: templates/observations/observation_detail.html:344
 msgid "Deadline:"
 msgstr "الموعد النهائي:"
 
-#: templates/complaints/inquiry_detail.html:313
-#: templates/observations/observation_detail.html:335
+#: templates/complaints/inquiry_detail.html:266
+#: templates/complaints/inquiry_detail.html:586
+#: templates/complaints/inquiry_detail.html:738
+#: templates/observations/observation_detail.html:285
+#: templates/observations/observation_detail.html:829
+#: templates/organizations/department_detail.html:1365
+#: templates/organizations/department_staff_detail.html:480
+msgid "AI Summary"
+msgstr "ملخص الذكاء الاصطناعي"
+
+#: templates/complaints/inquiry_detail.html:320
+#: templates/observations/observation_detail.html:342
 msgid "Waiting for department response..."
 msgstr "جاري انتظار رد القسم..."
 
-#: templates/complaints/inquiry_detail.html:331
+#: templates/complaints/inquiry_detail.html:338
 #: templates/complaints/partials/explanation_panel.html:320
-#: templates/observations/observation_detail.html:346
+#: templates/observations/observation_detail.html:353
 msgid "Send Reminder"
 msgstr "إرسال تذكير"
 
-#: templates/complaints/inquiry_detail.html:339
-#: templates/observations/observation_detail.html:354
+#: templates/complaints/inquiry_detail.html:346
+#: templates/observations/observation_detail.html:361
 msgid "Urgent Reminder"
 msgstr "تذكير عاجل"
 
-#: templates/complaints/inquiry_detail.html:357
+#: templates/complaints/inquiry_detail.html:364
 msgid "Sent to inquirer"
 msgstr "تم الإرسال إلى المستفسر"
 
-#: templates/complaints/inquiry_detail.html:405
-#: templates/observations/observation_detail.html:442
+#: templates/complaints/inquiry_detail.html:412
+#: templates/observations/observation_detail.html:449
 msgid "Root Cause Analyses"
 msgstr "تحليلات السبب الجذري"
 
-#: templates/complaints/inquiry_detail.html:428
+#: templates/complaints/inquiry_detail.html:435
 msgid "No Root Cause Analyses linked to this inquiry"
 msgstr "لا توجد تحليلات للأسباب الجذرية مرتبطة بهذا الاستفسار"
 
-#: templates/complaints/inquiry_detail.html:457
+#: templates/complaints/inquiry_detail.html:464
 msgid "Are you sure you want to cancel this inquiry?"
 msgstr "هل أنت متأكد من رغبتك في إلغاء هذا الاستفسار؟"
 
-#: templates/complaints/inquiry_detail.html:462
+#: templates/complaints/inquiry_detail.html:469
 msgid "Cancel Inquiry"
 msgstr "إلغاء الاستفسار"
 
-#: templates/complaints/inquiry_detail.html:468
+#: templates/complaints/inquiry_detail.html:475
 msgid "Activate this inquiry to perform actions"
 msgstr "تفعيل هذا الاستفسار لتنفيذ الإجراءات"
 
-#: templates/complaints/inquiry_detail.html:475
-#: templates/complaints/inquiry_detail.html:603
-#: templates/complaints/inquiry_detail.html:665
+#: templates/complaints/inquiry_detail.html:482
+#: templates/complaints/inquiry_detail.html:572
+#: templates/complaints/inquiry_detail.html:634
 msgid "Send Response to Patient"
 msgstr "إرسال الرد إلى المريض"
 
-#: templates/complaints/inquiry_detail.html:631
-#: templates/complaints/inquiry_detail.html:980
-#: templates/complaints/inquiry_detail.html:991
-#: templates/observations/observation_detail.html:806
-#: templates/observations/observation_detail.html:817
-#: templates/observations/observation_detail.html:874
+#: templates/complaints/inquiry_detail.html:600
+#: templates/complaints/inquiry_detail.html:949
+#: templates/complaints/inquiry_detail.html:960
+#: templates/observations/observation_detail.html:775
+#: templates/observations/observation_detail.html:786
+#: templates/observations/observation_detail.html:843
 msgid "Generate AI Response"
 msgstr "إنشاء رد الذكاء الاصطناعي"
 
-#: templates/complaints/inquiry_detail.html:638
-#: templates/observations/observation_detail.html:881
+#: templates/complaints/inquiry_detail.html:607
+#: templates/observations/observation_detail.html:850
 msgid "AI Generated Response (click to use)"
 msgstr "الرد الذي أنشأه الذكاء الاصطناعي (انقر للاستخدام)"
 
-#: templates/complaints/inquiry_detail.html:654
+#: templates/complaints/inquiry_detail.html:623
 msgid "Enter your response..."
 msgstr "أدخل ردك..."
 
-#: templates/complaints/inquiry_detail.html:659
+#: templates/complaints/inquiry_detail.html:628
 msgid "The response will be sent to the inquirer via SMS and Email."
 msgstr "سيتم إرسال الرد إلى المستفسر عبر الرسائل النصية والبريد الإلكتروني."
 
-#: templates/complaints/inquiry_detail.html:682
+#: templates/complaints/inquiry_detail.html:651
 msgid "Reassign Inquiry"
 msgstr "إعادة تعيين الاستفسار"
 
-#: templates/complaints/inquiry_detail.html:682
+#: templates/complaints/inquiry_detail.html:651
 msgid "Assign Inquiry"
 msgstr "تعيين الاستفسار"
 
-#: templates/complaints/inquiry_detail.html:720
-#: templates/complaints/inquiry_detail.html:792
+#: templates/complaints/inquiry_detail.html:689
+#: templates/complaints/inquiry_detail.html:761
 msgid "Transfer to Department"
 msgstr "تحويل إلى القسم"
 
-#: templates/complaints/inquiry_detail.html:726
+#: templates/complaints/inquiry_detail.html:695
 msgid ""
 "Select a department to transfer this inquiry. Department champions will be "
 "notified to respond."
 msgstr "اختر القسم لتحويل هذا الاستفسار. سيتم إخطار مسؤولي القسم للرد."
 
-#: templates/complaints/inquiry_detail.html:732
-#: templates/complaints/inquiry_detail.html:759
+#: templates/complaints/inquiry_detail.html:701
+#: templates/complaints/inquiry_detail.html:728
 #: templates/components/send_to_modal.html:19
 #: templates/components/send_to_modal.html:36
 msgid "Send To"
 msgstr "إرسال إلى"
 
-#: templates/complaints/inquiry_detail.html:742
+#: templates/complaints/inquiry_detail.html:711
 msgid "Department Email"
 msgstr "البريد الإلكتروني للقسم"
 
-#: templates/complaints/inquiry_detail.html:749
+#: templates/complaints/inquiry_detail.html:718
 msgid "The notification will be sent to the department's email address."
 msgstr "سيتم إرسال الإشعار إلى عنوان البريد الإلكتروني للقسم."
 
-#: templates/complaints/inquiry_detail.html:761
-#: templates/complaints/inquiry_detail.html:953
+#: templates/complaints/inquiry_detail.html:730
+#: templates/complaints/inquiry_detail.html:922
 msgid "Select Contact Person"
 msgstr "حدد جهة الاتصال"
 
-#: templates/complaints/inquiry_detail.html:766
+#: templates/complaints/inquiry_detail.html:735
 msgid "Context / Note"
 msgstr "السياق / ملاحظة"
 
-#: templates/complaints/inquiry_detail.html:780
+#: templates/complaints/inquiry_detail.html:749
 msgid "Add context or instructions for the department..."
 msgstr "أضف سياقًا أو تعليمات للقسم..."
 
-#: templates/complaints/inquiry_detail.html:785
+#: templates/complaints/inquiry_detail.html:754
 msgid "أضف سياقاً أو تعليمات للقسم..."
 msgstr "أضف سياقاً أو تعليمات للقسم..."
 
-#: templates/complaints/inquiry_detail.html:809
+#: templates/complaints/inquiry_detail.html:778
 msgid "Escalate Inquiry"
 msgstr "تصعيد الاستفسار"
 
-#: templates/complaints/inquiry_detail.html:834
-#: templates/observations/observation_detail.html:950
-#: templates/px_sources/communication_request_detail.html:92
-#: templates/px_sources/communication_request_list.html:110
-#: templates/px_sources/source_user_communication_request_list.html:79
-#: templates/px_sources/source_user_create_communication_request.html:47
-#: templates/surveys/bulk_job_status.html:119
-msgid "Reason"
-msgstr "السبب"
-
-#: templates/complaints/inquiry_detail.html:835
+#: templates/complaints/inquiry_detail.html:804
 #: templates/complaints/partials/explanation_panel.html:378
-#: templates/observations/observation_detail.html:951
+#: templates/observations/observation_detail.html:920
 msgid "Reason for escalation..."
 msgstr "سبب التصعيد..."
 
-#: templates/complaints/inquiry_detail.html:962
+#: templates/complaints/inquiry_detail.html:931
 msgid "Error loading contacts"
 msgstr "خطأ في تحميل جهات الاتصال"
 
-#: templates/complaints/inquiry_detail.html:970
-#: templates/observations/observation_detail.html:796
+#: templates/complaints/inquiry_detail.html:939
+#: templates/observations/observation_detail.html:765
 #: templates/surveys/analytics_reports.html:285
 #: templates/surveys/generate_enhanced_report.html:98
 msgid "Generating..."
 msgstr "جارٍ الإنشاء..."
 
-#: templates/complaints/inquiry_detail.html:986
-#: templates/observations/observation_detail.html:812
+#: templates/complaints/inquiry_detail.html:955
+#: templates/observations/observation_detail.html:781
 msgid "Failed to generate response"
 msgstr "فشل في إنشاء الرد"
 
-#: templates/complaints/inquiry_detail.html:993
-#: templates/observations/observation_detail.html:819
+#: templates/complaints/inquiry_detail.html:962
+#: templates/observations/observation_detail.html:788
 msgid "An error occurred while generating response"
 msgstr "حدث خطأ أثناء إنشاء الرد"
 
-#: templates/complaints/inquiry_detail.html:1017
+#: templates/complaints/inquiry_detail.html:986
 msgid "Re-analyzing inquiry with AI..."
 msgstr "إعادة تحليل الاستفسار بالذكاء الاصطناعي..."
 
-#: templates/complaints/inquiry_detail.html:1033
+#: templates/complaints/inquiry_detail.html:1000
+#: templates/complaints/partials/ai_panel.html:25
+#: templates/complaints/partials/ai_panel.html:179
+#: templates/observations/partials/ai_panel.html:11
+msgid "Emotion Analysis"
+msgstr "تحليل المشاعر"
+
+#: templates/complaints/inquiry_detail.html:1002
 #: templates/complaints/partials/ai_panel.html:49
-#: templates/complaints/partials/ai_panel.html:214
+#: templates/complaints/partials/ai_panel.html:191
 #: templates/observations/partials/ai_panel.html:35
 msgid "AI Summary (English)"
 msgstr "ملخص الذكاء الاصطناعي (الإنجليزية)"
 
-#: templates/complaints/inquiry_detail.html:1034
+#: templates/complaints/inquiry_detail.html:1003
 #: templates/complaints/partials/ai_panel.html:56
-#: templates/complaints/partials/ai_panel.html:220
+#: templates/complaints/partials/ai_panel.html:197
 #: templates/observations/partials/ai_panel.html:42
 msgid "AI Summary (Arabic)"
 msgstr "ملخص الذكاء الاصطناعي (العربية)"
 
-#: templates/complaints/inquiry_detail.html:1035
+#: templates/complaints/inquiry_detail.html:1004
 msgid "AI analysis complete"
 msgstr "اكتمل تحليل الذكاء الاصطناعي"
 
-#: templates/complaints/inquiry_detail.html:1039
-#: templates/complaints/partials/ai_panel.html:241
+#: templates/complaints/inquiry_detail.html:1008
+#: templates/complaints/partials/ai_panel.html:218
 msgid "Analysis failed"
 msgstr "فشل التحليل"
 
-#: templates/complaints/inquiry_detail.html:1048
-#: templates/complaints/partials/ai_panel.html:247
+#: templates/complaints/inquiry_detail.html:1017
+#: templates/complaints/partials/ai_panel.html:224
 msgid "An error occurred"
 msgstr "حدث خطأ"
 
@@ -17099,7 +17784,7 @@ msgid "Feedback"
 msgstr "ملاحظات"
 
 #: templates/complaints/inquiry_list.html:177
-#: templates/organizations/department_detail.html:462
+#: templates/organizations/department_detail.html:512
 #: templates/px_sources/source_user_dashboard.html:44
 #: templates/px_sources/source_user_inquiry_list.html:162
 msgid "All Inquiries"
@@ -17218,50 +17903,61 @@ msgid ""
 "questions for each person."
 msgstr ""
 
-#: templates/complaints/investigation_questions.html:97
+#: templates/complaints/investigation_questions.html:86
+msgid ""
+"No staff pre-selected by PX-team. Search and add staff members to "
+"investigate."
+msgstr ""
+
+#: templates/complaints/investigation_questions.html:92
+#, fuzzy
+#| msgid "Add Staff Member"
+msgid "Add staff member"
+msgstr "إضافة موظف"
+
+#: templates/complaints/investigation_questions.html:96
+#: templates/organizations/staff_hierarchy_d3.html:153
+msgid "Search by name or employee ID..."
+msgstr "البحث بالاسم أو الرقم الوظيفي..."
+
+#: templates/complaints/investigation_questions.html:100
+msgid "Search returns active staff from the complaint's hospital."
+msgstr ""
+
+#: templates/complaints/investigation_questions.html:121
+#: templates/complaints/investigation_questions.html:305
 msgid "Yes/No"
 msgstr ""
 
-#: templates/complaints/investigation_questions.html:99
+#: templates/complaints/investigation_questions.html:123
+#: templates/complaints/investigation_questions.html:307
 #, fuzzy
 #| msgid "Enter your question..."
 msgid "Enter a question..."
 msgstr "أدخل سؤالك..."
 
-#: templates/complaints/investigation_questions.html:100
-#: templates/complaints/partials/departments_panel.html:116
-#: templates/complaints/partials/staff_panel.html:75
-#: templates/projects/template_form.html:197
-msgid "Remove"
-msgstr "إزالة"
-
-#: templates/complaints/investigation_questions.html:104
+#: templates/complaints/investigation_questions.html:128
+#: templates/complaints/investigation_questions.html:311
 #: templates/organizations/manager_review_questions.html:15
 #: templates/surveys/template_form.html:493
 msgid "Add Question"
 msgstr "إضافة سؤال"
 
-#: templates/complaints/investigation_questions.html:111
-#, fuzzy
-#| msgid "No accused staff members linked to this complaint"
-msgid "No staff linked to this complaint."
-msgstr "لا يوجد موظفون متهمون مرتبطون بهذه الشكوى"
-
-#: templates/complaints/investigation_questions.html:118
+#: templates/complaints/investigation_questions.html:138
 msgid "Send Feedback Requests"
 msgstr "إرسال طلبات الملاحظات"
 
-#: templates/complaints/investigation_questions.html:147
+#: templates/complaints/investigation_questions.html:171
 #, fuzzy
 #| msgid "Please select a staff member."
 msgid "Please select at least one staff member."
 msgstr "يرجى اختيار أحد أعضاء الطاقم."
 
-#: templates/complaints/investigation_questions.html:157
+#: templates/complaints/investigation_questions.html:181
 msgid "Send feedback requests to the following staff?"
 msgstr ""
 
-#: templates/complaints/investigation_questions.html:159
+#: templates/complaints/investigation_questions.html:183
 #, fuzzy
 #| msgid ""
 #| "This will also delete all associated stages and survey assignments. This "
@@ -17273,6 +17969,28 @@ msgstr ""
 "سيؤدي هذا أيضًا إلى حذف جميع المراحل المرتبطة وتعيينات الاستبيان. لا يمكن "
 "التراجع عن هذا الإجراء."
 
+#: templates/complaints/investigation_questions.html:263
+#, fuzzy
+#| msgid "Unmatched"
+msgid "No matches."
+msgstr "غير مطابق"
+
+#: templates/complaints/investigation_questions.html:271
+msgid "ADDED"
+msgstr ""
+
+#: templates/complaints/investigation_questions.html:278
+#, fuzzy
+#| msgid "Export failed. Please try again."
+msgid "Search failed. Please try again."
+msgstr "فشل التصدير. يُرجى المحاولة مرة أخرى."
+
+#: templates/complaints/investigation_questions.html:327
+#, fuzzy
+#| msgid "Notes from the investigation"
+msgid "Remove this staff member from the investigation?"
+msgstr "ملاحظات التحقيق"
+
 #: templates/complaints/investigation_respond.html:67
 msgid "Please answer the following questions"
 msgstr "يرجى الإجابة على الأسئلة التالية"
@@ -17302,20 +18020,20 @@ msgstr "إرسال الرد"
 msgid "Review Feedback"
 msgstr "مراجعة الملاحظات"
 
-#: templates/complaints/investigation_review.html:52
+#: templates/complaints/investigation_review.html:53
 msgid "Staff Responses"
 msgstr "ردود الموظفين"
 
-#: templates/complaints/investigation_review.html:110
+#: templates/complaints/investigation_review.html:117
 #: templates/organizations/department_manager_review.html:143
 msgid "This staff member has not responded yet."
 msgstr "لم يقم هذا الموظف بالرد بعد."
 
-#: templates/complaints/investigation_review.html:118
+#: templates/complaints/investigation_review.html:125
 msgid "Your Final Reply"
 msgstr "ردك النهائي"
 
-#: templates/complaints/investigation_review.html:119
+#: templates/complaints/investigation_review.html:126
 #, fuzzy
 #| msgid ""
 #| "Based on the staff feedback above, write your final reply. This will be "
@@ -17325,32 +18043,11 @@ msgstr ""
 "بناءً على ملاحظات الموظفين أعلاه، اكتب ردك النهائي. سيتم إرسال هذا إلى مدير "
 "القسم للمراجعة."
 
-#: templates/complaints/investigation_review.html:125
+#: templates/complaints/investigation_review.html:184
 msgid "Write your final reply based on the feedback..."
 msgstr "اكتب ردك النهائي بناءً على الملاحظات..."
 
-#: templates/complaints/investigation_review.html:130
-#: templates/dashboard/standards_dashboard.html:242
-msgid "Assessment"
-msgstr "التقييم"
-
-#: templates/complaints/investigation_review.html:134
-msgid "Is there any negligence resulting from carelessness?"
-msgstr "هل يوجد تقصير ناتج عن إهمال؟"
-
-#: templates/complaints/investigation_review.html:149
-msgid "Is it resulting from policies or regulations?"
-msgstr "هل هو ناتج عن سياسات أو تنظيمات؟"
-
-#: templates/complaints/investigation_review.html:164
-msgid "Does this complaint require an improvement project?"
-msgstr "هل تتطلب هذه الشكوى مشروع تحسين؟"
-
-#: templates/complaints/investigation_review.html:178
-msgid "Describe the required improvement project..."
-msgstr "اشرح مشروع التحسين المطلوب..."
-
-#: templates/complaints/investigation_review.html:190
+#: templates/complaints/investigation_review.html:256
 msgid ""
 "I confirm that I have read and fully reviewed all staff responses above. I "
 "acknowledge that my final reply represents the official department response "
@@ -17361,53 +18058,7 @@ msgstr ""
 "يمثل الرد الرسمي للقسم بشأن هذه الشكوى، وأتحمل المسؤولية الكاملة عن دقة "
 "ومحتوى هذا الرد."
 
-#: templates/complaints/investigation_review.html:199
-#, fuzzy
-#| msgid "Notification sent to new assignee"
-msgid "Verification code sent to your phone and email."
-msgstr "إرسال إشعار إلى المعيّن الجديد"
-
-#: templates/complaints/investigation_review.html:200
-#, fuzzy
-#| msgid "Notification sent to new assignee"
-msgid "Verification code sent to your phone."
-msgstr "إرسال إشعار إلى المعيّن الجديد"
-
-#: templates/complaints/investigation_review.html:201
-#, fuzzy
-#| msgid "A test notification will be sent to verify your settings."
-msgid "Verification code sent to your email."
-msgstr "سيتم إرسال إشعار تجريبي للتحقق من إعداداتك."
-
-#: templates/complaints/investigation_review.html:202
-#, fuzzy
-#| msgid "Invitation Resent"
-msgid "Verification code sent."
-msgstr "تم إعادة إرسال الدعوة"
-
-#: templates/complaints/investigation_review.html:212
-#, fuzzy
-#| msgid "Review & Submit Reply"
-msgid "Verify & Submit"
-msgstr "مراجعة وإرسال الرد"
-
-#: templates/complaints/investigation_review.html:215
-msgid "Enter the 6-digit code to complete your submission."
-msgstr ""
-
-#: templates/complaints/investigation_review.html:219
-#, fuzzy
-#| msgid "Resend Invite"
-msgid "Resend code"
-msgstr "إعادة إرسال الدعوة"
-
-#: templates/complaints/investigation_review.html:226
-#, fuzzy
-#| msgid "Send Notification"
-msgid "Send Verification Code"
-msgstr "إرسال إشعار"
-
-#: templates/complaints/investigation_review.html:233
+#: templates/complaints/investigation_review.html:276
 msgid "Final reply will be available once staff responses are in."
 msgstr ""
 
@@ -17509,7 +18160,7 @@ msgid "Enter any additional notes..."
 msgstr "أدخل أي ملاحظات إضافية..."
 
 #: templates/complaints/involved_staff_form.html:125
-#: templates/organizations/department_detail.html:1192
+#: templates/organizations/department_detail.html:1242
 msgid "Select Staff Member"
 msgstr "اختيار موظف"
 
@@ -17992,7 +18643,11 @@ msgstr ""
 "قم بإنشاء جدول نوبات العمل الأول الخاص بك لتهيئة ساعات العمل وتعيين مسؤولي "
 "النوبات للإشعارات الخاصة بشكاوى ما بعد ساعات العمل."
 
-#: templates/complaints/partials/actions_panel.html:8
+#: templates/complaints/partials/actions_panel.html:4
+msgid "Related PX Actions"
+msgstr "إجراءات PX المرتبطة"
+
+#: templates/complaints/partials/actions_panel.html:9
 #: templates/complaints/partials/ai_panel.html:94
 #: templates/complaints/partials/ai_panel.html:115
 #: templates/observations/partials/ai_panel.html:81
@@ -18000,16 +18655,16 @@ msgstr ""
 msgid "Create Action"
 msgstr "إنشاء إجراء"
 
-#: templates/complaints/partials/actions_panel.html:16
-#: templates/feedback/feedback_detail.html:347
+#: templates/complaints/partials/actions_panel.html:17
+#: templates/feedback/feedback_detail.html:350
 msgid "Initiate RCA"
 msgstr "بدء تحليل السبب الجذري"
 
-#: templates/complaints/partials/actions_panel.html:45
+#: templates/complaints/partials/actions_panel.html:46
 msgid "No PX actions created yet"
 msgstr "لم يتم إنشاء أي إجراءات PX حتى الآن"
 
-#: templates/complaints/partials/actions_panel.html:46
+#: templates/complaints/partials/actions_panel.html:47
 msgid "Use the buttons above to create an action, QI project, or RCA."
 msgstr "استخدم الأزرار أعلاه لإنشاء إجراء، أو مشروع تحسين الجودة، أو RCA."
 
@@ -18066,32 +18721,36 @@ msgid "Resolution Suggestions"
 msgstr "اقتراحات الحلول"
 
 #: templates/complaints/partials/ai_helper_panel.html:45
-#: templates/complaints/partials/ai_panel.html:353
+#: templates/complaints/partials/resolution_panel.html:243
 msgid "Recommended Next Steps"
 msgstr "الخطوات التالية الموصى بها"
 
 #: templates/complaints/partials/ai_helper_panel.html:55
-#: templates/complaints/partials/ai_panel.html:363
+#: templates/complaints/partials/resolution_panel.html:259
 msgid "Communication Tip"
 msgstr "نصيحة تواصلية"
 
 #: templates/complaints/partials/ai_helper_panel.html:60
-#: templates/complaints/partials/ai_panel.html:368
 msgid "Regenerate suggestions"
 msgstr "إعادة توليد الاقتراحات"
 
 #: templates/complaints/partials/ai_panel.html:13
-#: templates/complaints/partials/ai_panel.html:198
+#: templates/complaints/partials/ai_panel.html:175
 msgid "Reanalyze"
 msgstr "إعادة تحليل"
 
 #: templates/complaints/partials/ai_panel.html:65
-#: templates/complaints/partials/ai_panel.html:225
-#: templates/feedback/feedback_detail.html:250
+#: templates/complaints/partials/ai_panel.html:202
+#: templates/feedback/feedback_detail.html:253
 #: templates/observations/partials/ai_panel.html:51
 msgid "Suggested Actions"
 msgstr "الإجراءات المقترحة"
 
+#: templates/complaints/partials/ai_panel.html:108
+#: templates/observations/partials/ai_panel.html:93
+msgid "Suggested Action"
+msgstr "الإجراء المقترح"
+
 #: templates/complaints/partials/ai_panel.html:127
 msgid "No AI analysis available for this complaint"
 msgstr "لا تتوفر تحليلات الذكاء الاصطناعي لهذه الشكوى"
@@ -18100,94 +18759,84 @@ msgstr "لا تتوفر تحليلات الذكاء الاصطناعي لهذه
 msgid "Click \\"
 msgstr "انقر \\"
 
-#: templates/complaints/partials/ai_panel.html:141
-msgid "AI Resolution Helper"
-msgstr "مساعد الحلول بالذكاء الاصطناعي"
-
-#: templates/complaints/partials/ai_panel.html:144
-msgid ""
-"Get AI-powered suggestions on how to resolve this complaint based on its "
-"content and any explanations received."
-msgstr ""
-"احصل على اقتراحات مدعومة بالذكاء الاصطناعي حول كيفية حل هذه الشكوى بناءً على "
-"محتواها وأي تفسيرات واردة."
-
-#: templates/complaints/partials/ai_panel.html:149
-msgid "Get Resolution Suggestions"
-msgstr "الحصول على اقتراحات الحل"
-
-#: templates/complaints/partials/ai_panel.html:177
+#: templates/complaints/partials/ai_panel.html:154
 msgid "Analyzing complaint with AI, this may take a moment..."
 msgstr "تحليل الشكوى باستخدام الذكاء الاصطناعي، قد يستغرق ذلك لحظة..."
 
-#: templates/complaints/partials/ai_panel.html:198
+#: templates/complaints/partials/ai_panel.html:175
 msgid "Analysis complete"
 msgstr "تم التحليل"
 
-#: templates/complaints/partials/ai_panel.html:247
+#: templates/complaints/partials/ai_panel.html:224
 msgid "Refresh Page"
 msgstr "تحديث الصفحة"
 
-#: templates/complaints/partials/ai_panel.html:254
+#: templates/complaints/partials/ai_panel.html:231
 #: templates/observations/partials/ai_panel.html:120
 msgid "Are you sure you want to create a PX Action from this suggestion?"
 msgstr "هل أنت متأكد من رغبتك في إنشاء إجراء تجربة المريض من هذا الاقتراح؟"
 
-#: templates/complaints/partials/ai_panel.html:262
+#: templates/complaints/partials/ai_panel.html:239
 #: templates/observations/partials/ai_panel.html:127
 msgid "CSRF token not found. Please refresh the page."
 msgstr "لم يتم العثور على رمز CSRF. يرجي تحديث الصفحة."
 
-#: templates/complaints/partials/ai_panel.html:283
+#: templates/complaints/partials/ai_panel.html:260
 #: templates/observations/partials/ai_panel.html:147
 msgid "PX Action created successfully!"
 msgstr "تم إنشاء إجراء PX بنجاح!"
 
-#: templates/complaints/partials/ai_panel.html:291
+#: templates/complaints/partials/ai_panel.html:268
 #: templates/observations/partials/ai_panel.html:152
 msgid "Failed to create action"
 msgstr "فشل في إنشاء الإجراء"
 
-#: templates/complaints/partials/ai_panel.html:296
+#: templates/complaints/partials/ai_panel.html:273
 #: templates/observations/partials/ai_panel.html:157
 msgid "An error occurred while creating the action"
 msgstr "حدث خطأ أثناء إنشاء الإجراء"
 
-#: templates/complaints/partials/ai_panel.html:324
-msgid "Analyzing complaint for resolution suggestions..."
-msgstr "جارٍ تحليل الشكوى لاقتراح الحلول..."
+#: templates/complaints/partials/ai_panel.html:302
+#, fuzzy
+#| msgid "Regenerate suggestions"
+msgid "Generating suggestions..."
+msgstr "إعادة توليد الاقتراحات"
+
+#: templates/complaints/partials/ai_panel.html:315
+#, fuzzy
+#| msgid "Failed to generate response"
+msgid "Failed to generate suggestions"
+msgstr "فشل في إنشاء الرد"
 
 #: templates/complaints/partials/departments_panel.html:18
 #: templates/surveys/comment_list.html:126
 msgid "AI"
 msgstr "الذكاء الاصطناعي"
 
-#: templates/complaints/partials/departments_panel.html:23
-#: templates/config/hospital_users.html:470
-#: templates/config/hospital_users.html:630
-msgid "Confirm"
-msgstr "تأكيد"
-
-#: templates/complaints/partials/departments_panel.html:96
+#: templates/complaints/partials/departments_panel.html:101
 #, fuzzy
 #| msgid "Accepted"
 msgid "Accept"
 msgstr "مقبول"
 
-#: templates/complaints/partials/departments_panel.html:100
+#: templates/complaints/partials/departments_panel.html:105
 #, fuzzy
 #| msgid "Select Section (optional)"
 msgid "Reason for rejection (optional):"
 msgstr "اختر القسم (اختياري)"
 
-#: templates/complaints/partials/departments_panel.html:114
+#: templates/complaints/partials/departments_panel.html:119
 msgid "Are you sure you want to remove this department?"
 msgstr "هل أنت متأكد من رغبتك في إزالة هذا القسم؟"
 
-#: templates/complaints/partials/departments_panel.html:135
+#: templates/complaints/partials/departments_panel.html:140
 msgid "Add First Department"
 msgstr "إضافة القسم الأول"
 
+#: templates/complaints/partials/explanation_panel.html:3
+msgid "Send To Department"
+msgstr "إرسال إلى القسم"
+
 #: templates/complaints/partials/explanation_panel.html:32
 #: templates/complaints/partials/explanation_panel.html:162
 msgid "Rejected by Manager"
@@ -18250,12 +18899,12 @@ msgid "Reviewed by:"
 msgstr "تمت المراجعة بواسطة:"
 
 #: templates/complaints/partials/explanation_panel.html:227
-#: templates/organizations/department_detail.html:265
+#: templates/organizations/department_detail.html:314
 msgid "questions"
 msgstr "الأسئلة"
 
 #: templates/complaints/partials/explanation_panel.html:280
-#: templates/organizations/department_detail.html:293
+#: templates/organizations/department_detail.html:342
 msgid "Review & Submit Reply"
 msgstr "مراجعة وإرسال الرد"
 
@@ -18444,7 +19093,7 @@ msgid "Staff Name"
 msgstr "اسم الموظف"
 
 #: templates/complaints/partials/pdf_summary_panel.html:69
-#: templates/organizations/department_detail.html:517
+#: templates/organizations/department_detail.html:567
 #: templates/organizations/department_staff_detail.html:377
 #: templates/organizations/staff_form.html:189
 #: templates/organizations/staff_hierarchy.html:232
@@ -18500,6 +19149,7 @@ msgstr "حدث خطأ غير متوقع"
 #: templates/complaints/partials/priority_badge.html:20
 #: templates/complaints/partials/severity_badge.html:20
 #: templates/partials/notes_panel.html:35
+#: templates/partials/notes_panel_ds.html:36
 #: templates/references/document_view.html:264
 msgid "Unknown"
 msgstr "غير معروف"
@@ -18527,11 +19177,19 @@ msgstr "لا توجد تحليلات للأسباب الجذرية بعد"
 msgid "Use the Initiate RCA button above to start investigating."
 msgstr "استخدم زر بدء تحليل السبب الجذري (RCA) أعلاه لبدء التحقيق."
 
+#: templates/complaints/partials/resolution_panel.html:10
+msgid "Complaint Resolved"
+msgstr "تم حل الشكوى"
+
 #: templates/complaints/partials/resolution_panel.html:19
-#: templates/complaints/partials/resolution_panel.html:164
+#: templates/complaints/partials/resolution_panel.html:293
 msgid "Resolution Outcome"
 msgstr "نتيجة الحل"
 
+#: templates/complaints/partials/resolution_panel.html:41
+msgid "Resolved by:"
+msgstr "تم الحل بواسطة:"
+
 #: templates/complaints/partials/resolution_panel.html:42
 msgid "Resolved at:"
 msgstr "تم الحل في:"
@@ -18544,19 +19202,57 @@ msgstr "معلق خارجي منذ:"
 msgid "Patient Satisfaction"
 msgstr "رضا المريض"
 
-#: templates/complaints/partials/resolution_panel.html:86
+#: templates/complaints/partials/resolution_panel.html:88
+msgid "Locked by patient submission"
+msgstr ""
+
+#: templates/complaints/partials/resolution_panel.html:90
+#, fuzzy
+#| msgid "Patient suggestion"
+msgid "Patient submitted on"
+msgstr "اقتراح المريض"
+
+#: templates/complaints/partials/resolution_panel.html:108
+msgid "No more PX-team changes allowed"
+msgstr ""
+
+#: templates/complaints/partials/resolution_panel.html:109
+msgid ""
+"Satisfaction has been changed 3 times. Only the patient can override via the "
+"tracking page."
+msgstr ""
+
+#: templates/complaints/partials/resolution_panel.html:125
 msgid "Set satisfaction based on patient follow-up call:"
 msgstr "تعيين مستوى الرضا بناءً على مكالمة متابعة المريض:"
 
-#: templates/complaints/partials/resolution_panel.html:115
+#: templates/complaints/partials/resolution_panel.html:154
+#, fuzzy
+#| msgid "Change Status"
+msgid "changes used"
+msgstr "تغيير الحالة"
+
+#: templates/complaints/partials/resolution_panel.html:155
+#, fuzzy
+#| msgid "Response sent by"
+msgid "No Response doesn't count"
+msgstr "تم إرسال الرد بواسطة"
+
+#: templates/complaints/partials/resolution_panel.html:160
 msgid "No satisfaction feedback recorded yet."
 msgstr "لم يتم تسجيل أي ملاحظات عن الرضا حتى الآن."
 
-#: templates/complaints/partials/resolution_panel.html:129
+#: templates/complaints/partials/resolution_panel.html:166
+#, fuzzy
+#| msgid "Ratings History"
+msgid "Change History"
+msgstr "سجل التقييمات"
+
+#: templates/complaints/partials/resolution_panel.html:190
 msgid "Select AI Generated Resolution"
 msgstr "اختر الحل المولّد بالذكاء الاصطناعي"
 
-#: templates/complaints/partials/resolution_panel.html:149
+#: templates/complaints/partials/resolution_panel.html:210
 msgid ""
 "Click on a card to select. You can edit the selected resolution in the text "
 "area below before submitting."
@@ -18564,7 +19260,25 @@ msgstr ""
 "انقر على بطاقة للاختيار. يمكنك تعديل القرار المحدد في منطقة النص أدناه قبل "
 "الإرسال."
 
-#: templates/complaints/partials/resolution_panel.html:158
+#: templates/complaints/partials/resolution_panel.html:219
+#, fuzzy
+#| msgid "Resolution Suggestions"
+msgid "Response Suggestions"
+msgstr "اقتراحات الحلول"
+
+#: templates/complaints/partials/resolution_panel.html:272
+#, fuzzy
+#| msgid "Detailed description of what happened to the patient"
+msgid "Get suggestions on how to respond to the patient."
+msgstr "وصف مفصل لما حدث للمريض"
+
+#: templates/complaints/partials/resolution_panel.html:276
+#, fuzzy
+#| msgid "Suggestions"
+msgid "Get Suggestions"
+msgstr "الاقتراحات"
+
+#: templates/complaints/partials/resolution_panel.html:287
 msgid ""
 "This resolution will be sent to the patient via SMS and Email upon complaint "
 "closure."
@@ -18572,43 +19286,43 @@ msgstr ""
 "سيتم إرسال هذا القرار إلى المريض عبر الرسائل النصية والبريد الإلكتروني عند "
 "إغلاق الشكوى."
 
-#: templates/complaints/partials/resolution_panel.html:165
+#: templates/complaints/partials/resolution_panel.html:294
 msgid "who was in right?"
 msgstr "من كان على حق؟"
 
-#: templates/complaints/partials/resolution_panel.html:167
+#: templates/complaints/partials/resolution_panel.html:296
 msgid "Select Outcome"
 msgstr "اختر النتيجة"
 
-#: templates/complaints/partials/resolution_panel.html:175
+#: templates/complaints/partials/resolution_panel.html:304
 msgid "Please Specify"
 msgstr "يرجى التحديد"
 
-#: templates/complaints/partials/resolution_panel.html:176
+#: templates/complaints/partials/resolution_panel.html:305
 msgid "Specify who was in wrong/right..."
 msgstr "حدد من كان في الخطأ / من كان في الصواب..."
 
-#: templates/complaints/partials/resolution_panel.html:185
+#: templates/complaints/partials/resolution_panel.html:314
 msgid "Analyze & Generate"
 msgstr "تحليل وإنشاء"
 
-#: templates/complaints/partials/resolution_panel.html:189
+#: templates/complaints/partials/resolution_panel.html:318
 msgid "Mark as Resolved"
 msgstr "وضع علامة على أنها محلولة"
 
-#: templates/complaints/partials/resolution_panel.html:196
+#: templates/complaints/partials/resolution_panel.html:325
 msgid "AI is analyzing complaint and explanations..."
 msgstr "يقوم الذكاء الاصطناعي بتحليل الشكوى والشرح..."
 
-#: templates/complaints/partials/resolution_panel.html:205
+#: templates/complaints/partials/resolution_panel.html:334
 msgid "Activate this complaint to resolve it"
 msgstr "تنشيط هذه الشكوى لحلها"
 
-#: templates/complaints/partials/resolution_panel.html:229
+#: templates/complaints/partials/resolution_panel.html:358
 msgid "CSRF token not found. Please refresh the page and try again."
 msgstr "رمز CSRF غير موجود. يرجى تحديث الصفحة والمحاولة مرة أخرى."
 
-#: templates/complaints/partials/resolution_panel.html:274
+#: templates/complaints/partials/resolution_panel.html:403
 msgid "Failed to generate resolution. Please try again."
 msgstr "فشل في إنشاء القرار. يرجى المحاولة مرة أخرى."
 
@@ -18620,6 +19334,58 @@ msgstr "هل أنت متأكد من رغبتك في إزالة هذا الموظ
 msgid "Add First Staff"
 msgstr "إضافة أول موظف"
 
+#: templates/complaints/partials/workflow_timeline.html:6
+#, fuzzy
+#| msgid "Timeline"
+msgid "Workflow Timeline"
+msgstr "الجدول الزمني"
+
+#: templates/complaints/partials/workflow_timeline.html:46
+msgid "Investigation Response"
+msgstr "الاستجابة للتحقيق"
+
+#: templates/complaints/partials/workflow_timeline.html:61
+#, fuzzy
+#| msgid "Investigation"
+msgid "Investigation by"
+msgstr "التحقيق"
+
+#: templates/complaints/partials/workflow_timeline.html:62
+msgid "for"
+msgstr ""
+
+#: templates/complaints/partials/workflow_timeline.html:65
+#, fuzzy
+#| msgid "questions to answer"
+msgid "Questions & Answers"
+msgstr "أسئلة يجب الإجابة عليها"
+
+#: templates/complaints/partials/workflow_timeline.html:68
+#: templates/complaints/partials/workflow_timeline.html:72
+#, fuzzy
+#| msgid "Submitted By"
+msgid "Submitted by"
+msgstr "مقدم من"
+
+#: templates/complaints/partials/workflow_timeline.html:81
+#: templates/complaints/partials/workflow_timeline.html:126
+#: templates/organizations/manager_review_questions.html:25
+#: templates/surveys/instance_detail.html:134
+msgid "Question"
+msgstr "سؤال"
+
+#: templates/complaints/partials/workflow_timeline.html:82
+#: templates/complaints/partials/workflow_timeline.html:127
+#: templates/organizations/department_manager_review.html:137
+msgid "Answer"
+msgstr ""
+
+#: templates/complaints/partials/workflow_timeline.html:165
+#, fuzzy
+#| msgid "Improvement Project"
+msgid "Improvement Project:"
+msgstr "مشروع تحسين"
+
 #: templates/complaints/patient_complaint_expired.html:4
 #: templates/complaints/patient_complaint_expired.html:12
 msgid "Link Expired"
@@ -18942,6 +19708,42 @@ msgstr "الحل النهائي"
 msgid "Your complaint is being reviewed. Updates will appear here."
 msgstr "شكواك قيد المراجعة. ستظهر التحديثات هنا."
 
+#: templates/complaints/public_complaint_track.html:260
+#, fuzzy
+#| msgid "How many actions are overdue?"
+msgid "How satisfied are you?"
+msgstr "كم عدد الإجراءات المتأخرة؟"
+
+#: templates/complaints/public_complaint_track.html:262
+#, fuzzy
+#| msgid "Your feedback helps us improve our services"
+msgid ""
+"Your feedback helps us improve. Once submitted, your answer becomes final."
+msgstr "ملاحظاتك تساعدنا على تحسين خدماتنا"
+
+#: templates/complaints/public_complaint_track.html:270
+#: templates/core/public_track.html:292
+msgid "Thank you for your feedback!"
+msgstr "شكرًا لك على ملاحظاتك!"
+
+#: templates/complaints/public_complaint_track.html:272
+#, fuzzy
+#| msgid "Submitted on:"
+msgid "Submitted on"
+msgstr "تم التقديم في:"
+
+#: templates/complaints/public_complaint_track.html:292
+#, fuzzy
+#| msgid "Your Response"
+msgid "Your response"
+msgstr "ردك"
+
+#: templates/complaints/public_complaint_track.html:307
+#, fuzzy
+#| msgid "resolution satisfaction"
+msgid "Select your satisfaction level"
+msgstr "رضا الحل"
+
 #: templates/complaints/public_inquiry_form.html:14
 msgid ""
 "Ask a question or request information. We'll get back to you within 24-48 "
@@ -19010,6 +19812,16 @@ msgstr "مثال: INQ-20260428-123456"
 msgid "Inquiry Reference"
 msgstr "مرجع الاستفسار"
 
+#: templates/complaints/public_inquiry_track.html:204
+#: templates/complaints/sla_management_form.html:209
+#: templates/organizations/department_complaint_detail.html:146
+#: templates/organizations/department_detail.html:156
+#: templates/organizations/department_detail.html:1361
+#: templates/organizations/department_observation_detail.html:98
+#: templates/organizations/department_staff_detail.html:476
+msgid "SLA Deadline"
+msgstr "الموعد النهائي لاتفاقية مستوى الخدمة (SLA)"
+
 #: templates/complaints/public_inquiry_track.html:257
 msgid "Your inquiry is being reviewed. Updates will appear here."
 msgstr "يتم مراجعة استفسارك. ستظهر التحديثات هنا."
@@ -19369,7 +20181,7 @@ msgstr "الملاحظات المحذوفة"
 #: templates/complaints/trash_list.html:79
 #: templates/config/deleted_items.html:79 templates/core/public_track.html:395
 #: templates/observations/public_track.html:158
-#: templates/organizations/department_detail.html:828
+#: templates/organizations/department_detail.html:878
 #: templates/organizations/department_observations.html:68
 #: templates/px_sources/source_user_observation_list.html:153
 msgid "Tracking Code"
@@ -19417,7 +20229,7 @@ msgstr "يُرسل مباشرة إلى بطل القسم والمدير."
 msgid "Note (Optional)"
 msgstr "ملاحظة (اختياري)"
 
-#: templates/components/send_to_modal.html:224
+#: templates/components/send_to_modal.html:231
 msgid "Sent successfully!"
 msgstr "تم الإرسال بنجاح!"
 
@@ -19978,7 +20790,7 @@ msgstr ""
 "للبدء."
 
 #: templates/core/public_submit.html:308 templates/core/public_track.html:175
-#: templates/organizations/department_detail.html:1298
+#: templates/organizations/department_detail.html:1348
 #: templates/organizations/department_observation_detail.html:39
 #: templates/px_sources/communication_request_detail.html:214
 #: templates/px_sources/source_user_dashboard.html:146
@@ -20260,10 +21072,6 @@ msgstr "طلبك قيد المراجعة. ستظهر التحديثات هنا."
 msgid "Was this resolution helpful?"
 msgstr "هل كان هذا الحل مفيدًا؟"
 
-#: templates/core/public_track.html:292
-msgid "Thank you for your feedback!"
-msgstr "شكرًا لك على ملاحظاتك!"
-
 #: templates/core/public_track.html:309
 msgid "Submit New Feedback"
 msgstr "تقديم ملاحظات جديدة"
@@ -20316,6 +21124,16 @@ msgstr "تقييم الإدارة"
 msgid "Staff performance analysis for complaints and inquiries"
 msgstr "تحليل أداء الموظفين للشكاوى والاستفسارات"
 
+#: templates/dashboard/admin_evaluation.html:228
+#: templates/dashboard/command_center.html:130
+#: templates/dashboard/employee_evaluation.html:685
+#: templates/dashboard/employee_evaluation_charts.html:165
+#: templates/px_sources/source_detail.html:184
+#: templates/reports/report_detail.html:216
+#: templates/standards/dashboard.html:261
+msgid "Last Updated"
+msgstr "آخر تحديث"
+
 #: templates/dashboard/admin_evaluation.html:246
 #: templates/dashboard/employee_evaluation.html:700
 #: templates/dashboard/employee_evaluation_charts.html:179
@@ -20838,7 +21656,7 @@ msgstr "لا توجد سجلات شكاوى للمستشفى المحدد."
 #: templates/projects/focus_phase_form.html:62
 #: templates/projects/partials/phase_form_modal.html:44
 #: templates/projects/pdca_phase_form.html:62
-#: templates/projects/project_form.html:271
+#: templates/projects/project_form.html:273
 #: templates/surveys/analytics_reports.html:219
 msgid "Start Date"
 msgstr "تاريخ البدء"
@@ -20858,7 +21676,7 @@ msgid "72h Resolution Rate"
 msgstr "معدل الحل خلال 72 ساعة"
 
 #: templates/dashboard/complaint_quarterly_report.html:104
-#: templates/organizations/department_detail.html:1027
+#: templates/organizations/department_detail.html:1077
 msgid "Satisfaction Rate"
 msgstr "معدل الرضا"
 
@@ -21055,7 +21873,7 @@ msgstr "طلبات الشكاوى"
 #: templates/organizations/department_detail.html:108
 #: templates/organizations/department_detail.html:120
 #: templates/organizations/department_detail.html:132
-#: templates/organizations/department_detail.html:1785
+#: templates/organizations/department_detail.html:1835
 msgid "total"
 msgstr "الإجمالي"
 
@@ -21885,7 +22703,7 @@ msgstr "إجمالي المعايير"
 
 #: templates/dashboard/standards_dashboard.html:68
 #: templates/dashboard/standards_dashboard.html:139
-#: templates/organizations/department_detail.html:1129
+#: templates/organizations/department_detail.html:1179
 #: templates/standards/dashboard.html:119
 #: templates/standards/department_standards.html:334
 #: templates/standards/search.html:466
@@ -21897,7 +22715,7 @@ msgstr "مستوفى"
 
 #: templates/dashboard/standards_dashboard.html:80
 #: templates/dashboard/standards_dashboard.html:140
-#: templates/organizations/department_detail.html:1132
+#: templates/organizations/department_detail.html:1182
 #: templates/standards/department_standards.html:335
 #: templates/standards/search.html:467
 #: templates/standards/standard_detail.html:219
@@ -21908,7 +22726,7 @@ msgstr "مستوفى جزئياً"
 
 #: templates/dashboard/standards_dashboard.html:92
 #: templates/dashboard/standards_dashboard.html:141
-#: templates/organizations/department_detail.html:1135
+#: templates/organizations/department_detail.html:1185
 #: templates/standards/dashboard.html:147
 #: templates/standards/department_standards.html:336
 #: templates/standards/search.html:468
@@ -23050,12 +23868,12 @@ msgstr "تفاصيل الاقتراح"
 msgid "FEATURED"
 msgstr "مميز"
 
-#: templates/feedback/feedback_detail.html:78
+#: templates/feedback/feedback_detail.html:81
 #: templates/feedback/feedback_form.html:69
 msgid "Suggestion Details"
 msgstr "تفاصيل الاقتراحات"
 
-#: templates/feedback/feedback_detail.html:112
+#: templates/feedback/feedback_detail.html:115
 #: templates/observations/public_success.html:127
 #: templates/observations/public_track.html:193
 #: templates/standards/standard_detail.html:158
@@ -23064,37 +23882,38 @@ msgstr "تفاصيل الاقتراحات"
 msgid "Not specified"
 msgstr "غير محدد"
 
-#: templates/feedback/feedback_detail.html:199
+#: templates/feedback/feedback_detail.html:202
 msgid "Anonymous Suggestion"
 msgstr "اقتراح مجهول"
 
-#: templates/feedback/feedback_detail.html:272
+#: templates/feedback/feedback_detail.html:275
 #: templates/observations/convert_to_action.html:98
 #: templates/social/social_comment_detail.html:271
 msgid "Create PX Action"
 msgstr "إنشاء إجراء PX"
 
-#: templates/feedback/feedback_detail.html:305
+#: templates/feedback/feedback_detail.html:308
 #: templates/partials/notes_panel.html:15
+#: templates/partials/notes_panel_ds.html:16
 msgid "Add a note..."
 msgstr "أضف ملاحظة..."
 
-#: templates/feedback/feedback_detail.html:334
+#: templates/feedback/feedback_detail.html:337
 msgid "Change Department"
 msgstr "تغيير القسم"
 
-#: templates/feedback/feedback_detail.html:343
+#: templates/feedback/feedback_detail.html:346
 msgid "Linked Actions"
 msgstr "الإجراءات المرتبطة"
 
-#: templates/feedback/feedback_detail.html:352
+#: templates/feedback/feedback_detail.html:355
 #: templates/projects/convert_action.html:89
 #: templates/projects/project_form.html:4
 #: templates/projects/project_form.html:103
 msgid "Create QI Project"
 msgstr "إنشاء مشروع الجودة والتحسين"
 
-#: templates/feedback/feedback_detail.html:372
+#: templates/feedback/feedback_detail.html:375
 msgid "PUBLIC"
 msgstr "عام"
 
@@ -23119,7 +23938,7 @@ msgid "Compliments"
 msgstr "الإشادات"
 
 #: templates/feedback/feedback_list.html:107
-#: templates/organizations/department_detail.html:1820
+#: templates/organizations/department_detail.html:1870
 #: templates/physicians/department_overview.html:79
 #: templates/physicians/specialization_overview.html:78
 msgid "Avg Rating"
@@ -23237,7 +24056,7 @@ msgid "Encounter ID:"
 msgstr "معرف المواجهة:"
 
 #: templates/journeys/instance_detail.html:166
-#: templates/organizations/department_detail.html:1303
+#: templates/organizations/department_detail.html:1353
 #: templates/organizations/department_staff_detail.html:468
 #: templates/organizations/patient_detail.html:161
 #: templates/organizations/patient_list.html:282
@@ -23627,32 +24446,32 @@ msgstr "سيؤدي هذا أيضًا إلى حذف جميع المراحل ال
 msgid "PX360 - Patient Experience Management"
 msgstr "PX360 - إدارة تجربة المريض"
 
-#: templates/layouts/base.html:221
+#: templates/layouts/base.html:224
 msgid "No new notifications"
 msgstr "لا توجد إشعارات جديدة"
 
-#: templates/layouts/base.html:222 templates/notifications/inbox.html:150
+#: templates/layouts/base.html:225 templates/notifications/inbox.html:150
 #: templates/projects/my_tasks.html:117
 msgid "You're all caught up!"
 msgstr "أنت على اطلاع بكل شيء!"
 
-#: templates/layouts/base.html:250
+#: templates/layouts/base.html:253
 msgid "View all notifications"
 msgstr "عرض جميع الإشعارات"
 
-#: templates/layouts/base.html:266
+#: templates/layouts/base.html:269
 msgid "Just now"
 msgstr "الآن"
 
-#: templates/layouts/base.html:267
+#: templates/layouts/base.html:270
 msgid "min ago"
 msgstr "دقيقة مضت"
 
-#: templates/layouts/base.html:268
+#: templates/layouts/base.html:271
 msgid "hours ago"
 msgstr "ساعات مضت"
 
-#: templates/layouts/base.html:269
+#: templates/layouts/base.html:272
 msgid "days ago"
 msgstr "أيام مضت"
 
@@ -23744,7 +24563,7 @@ msgid "Mapping"
 msgstr "التعيين"
 
 #: templates/layouts/partials/sidebar.html:468
-#: templates/organizations/department_detail.html:435
+#: templates/organizations/department_detail.html:485
 msgid "Standards"
 msgstr "المعايير"
 
@@ -23775,7 +24594,7 @@ msgstr "أنواع الأنشطة"
 #: templates/px_sources/source_user_confirm_delete.html:11
 #: templates/px_sources/source_user_form.html:60
 msgid "PX Sources"
-msgstr "مصادر PX"
+msgstr "مصدر الشكوى"
 
 #: templates/layouts/partials/sidebar.html:532
 msgid "Comm. Requests"
@@ -23795,6 +24614,10 @@ msgstr "إنشاء تقرير"
 msgid "Saved Reports"
 msgstr "التقارير المحفوظة"
 
+#: templates/layouts/partials/sidebar.html:609
+msgid "Complaint Report"
+msgstr "تقرير الشكوى"
+
 #: templates/layouts/partials/sidebar.html:614
 msgid "Comments Analysis"
 msgstr "تحليل التعليقات"
@@ -24168,121 +24991,121 @@ msgstr "اختيار المسؤول (اختياري)"
 msgid "Observation Detail"
 msgstr "تفاصيل الملاحظة"
 
-#: templates/observations/observation_detail.html:158
+#: templates/observations/observation_detail.html:165
 msgid "Incident"
 msgstr "حادث"
 
-#: templates/observations/observation_detail.html:184
+#: templates/observations/observation_detail.html:191
 msgid "Anonymous submission"
 msgstr "تقديم مجهول"
 
-#: templates/observations/observation_detail.html:201
+#: templates/observations/observation_detail.html:208
 msgid "Reporter info not available"
 msgstr "معلومات المبلغ غير متوفرة"
 
-#: templates/observations/observation_detail.html:225
+#: templates/observations/observation_detail.html:232
 msgid "Awaiting"
 msgstr "قيد الانتظار"
 
-#: templates/observations/observation_detail.html:366
-#: templates/observations/observation_detail.html:908
+#: templates/observations/observation_detail.html:373
+#: templates/observations/observation_detail.html:877
 msgid "Update Response"
 msgstr "تحديث الرد"
 
-#: templates/observations/observation_detail.html:377
+#: templates/observations/observation_detail.html:384
 msgid "No department assigned to this observation"
 msgstr "لا يوجد قسم مخصص لهذه الملاحظة"
 
-#: templates/observations/observation_detail.html:384
+#: templates/observations/observation_detail.html:391
 msgid "Response to Reporter"
 msgstr "الرد على المبلغ"
 
-#: templates/observations/observation_detail.html:465
+#: templates/observations/observation_detail.html:472
 msgid "No Root Cause Analyses linked to this observation"
 msgstr "لا توجد تحليلات أسباب جذرية مرتبطة بهذه الملاحظة"
 
-#: templates/observations/observation_detail.html:492
+#: templates/observations/observation_detail.html:499
 msgid "Are you sure you want to cancel this observation?"
 msgstr "هل أنت متأكد من رغبتك في إلغاء هذه الملاحظة؟"
 
-#: templates/observations/observation_detail.html:497
+#: templates/observations/observation_detail.html:504
 msgid "Cancel Observation"
 msgstr "إلغاء الملاحظة"
 
-#: templates/observations/observation_detail.html:503
+#: templates/observations/observation_detail.html:510
 msgid "Activate this observation to perform actions"
 msgstr "تفعيل هذه الملاحظة لتنفيذ الإجراءات"
 
-#: templates/observations/observation_detail.html:510
+#: templates/observations/observation_detail.html:517
 msgid "Respond to Reporter"
 msgstr "الرد على المبلغ"
 
-#: templates/observations/observation_detail.html:522
+#: templates/observations/observation_detail.html:529
 #: templates/px_sources/source_detail.html:432
 msgid "Convert"
 msgstr "تحويل"
 
-#: templates/observations/observation_detail.html:532
+#: templates/observations/observation_detail.html:539
 msgid "Mark this observation as resolved?"
 msgstr "تحديد هذه الملاحظة كمحلولة؟"
 
-#: templates/observations/observation_detail.html:572
+#: templates/observations/observation_detail.html:579
 msgid "Are you sure you want to delete this observation?"
 msgstr "هل أنت متأكد من رغبتك في حذف هذه الملاحظة؟"
 
-#: templates/observations/observation_detail.html:632
+#: templates/observations/observation_detail.html:639
 #: templates/surveys/bulk_job_status.html:117
 #: templates/surveys/his_patient_review.html:157
 msgid "File Number"
 msgstr "رقم الملف"
 
-#: templates/observations/observation_detail.html:638
+#: templates/observations/observation_detail.html:645
 msgid "Person Noted"
 msgstr "تمت ملاحظة الشخص"
 
-#: templates/observations/observation_detail.html:644
+#: templates/observations/observation_detail.html:651
 msgid "Department Noted"
 msgstr "تمت ملاحظة القسم"
 
-#: templates/observations/observation_detail.html:650
+#: templates/observations/observation_detail.html:657
 msgid "Via"
 msgstr "عبر"
 
-#: templates/observations/observation_detail.html:656
+#: templates/observations/observation_detail.html:663
 msgid "Contacted At"
 msgstr "وقت الاتصال"
 
-#: templates/observations/observation_detail.html:667
+#: templates/observations/observation_detail.html:674
 msgid "Linked PX Action"
 msgstr "الإجراء المرتبط بـ PX"
 
-#: templates/observations/observation_detail.html:671
+#: templates/observations/observation_detail.html:678
 msgid "View Action"
 msgstr "عرض الإجراء"
 
-#: templates/observations/observation_detail.html:679
+#: templates/observations/observation_detail.html:686
 msgid "Triage"
 msgstr "فرز"
 
-#: templates/observations/observation_detail.html:846
+#: templates/observations/observation_detail.html:815
 msgid "Send Response to Reporter"
 msgstr "إرسال الرد إلى المبلغ"
 
-#: templates/observations/observation_detail.html:897
+#: templates/observations/observation_detail.html:866
 msgid "Enter your response to the reporter..."
 msgstr "أدخل ردك على المبلغ..."
 
-#: templates/observations/observation_detail.html:902
+#: templates/observations/observation_detail.html:871
 msgid ""
 "At least one language is required. The response will be visible to the "
 "reporter on the tracking page."
 msgstr "مطلوب لغة واحدة على الأقل. سيكون الرد مرئيًا للمبلغ في صفحة التتبع."
 
-#: templates/observations/observation_detail.html:908
+#: templates/observations/observation_detail.html:877
 msgid "Send Response"
 msgstr "إرسال الرد"
 
-#: templates/observations/observation_detail.html:925
+#: templates/observations/observation_detail.html:894
 msgid "Escalate Observation"
 msgstr "رفع الملاحظة"
 
@@ -24303,7 +25126,7 @@ msgid "Observations List"
 msgstr "قائمة الملاحظات"
 
 #: templates/observations/observation_list.html:303
-#: templates/organizations/department_detail.html:1318
+#: templates/organizations/department_detail.html:1368
 #: templates/organizations/department_observation_detail.html:106
 #: templates/organizations/department_observation_detail.html:112
 #: templates/organizations/department_staff_detail.html:483
@@ -24503,116 +25326,128 @@ msgstr "الإجراءات المعلقة"
 msgid "items awaiting response"
 msgstr "العناصر بانتظار الرد"
 
-#: templates/organizations/department_detail.html:229
+#: templates/organizations/department_detail.html:204
+#, fuzzy
+#| msgid "To Department"
+msgid "Wrong Dept"
+msgstr "إلى القسم"
+
+#: templates/organizations/department_detail.html:237
 msgid "Showing 10 of"
 msgstr "عرض 10 من"
 
-#: templates/organizations/department_detail.html:229
+#: templates/organizations/department_detail.html:237
 msgid "respond to items to see more"
 msgstr "الرد على العناصر لرؤية المزيد"
 
-#: templates/organizations/department_detail.html:242
+#: templates/organizations/department_detail.html:256
+#, fuzzy
+#| msgid "This inquiry does not belong to this department."
+msgid "Why does this not belong to your department?"
+msgstr "هذا الاستفسار لا ينتمي إلى هذا القسم."
+
+#: templates/organizations/department_detail.html:291
 msgid "Active Investigations"
 msgstr "التحقيقات النشطة"
 
-#: templates/organizations/department_detail.html:243
+#: templates/organizations/department_detail.html:292
 msgid "investigation(s) in progress"
 msgstr "تحقيق/تحقيقات قيد التقدم"
 
-#: templates/organizations/department_detail.html:270
+#: templates/organizations/department_detail.html:319
 msgid "staff"
 msgstr "الموظفون"
 
-#: templates/organizations/department_detail.html:295
+#: templates/organizations/department_detail.html:344
 #, fuzzy
 #| msgid "View Progress"
 msgid "View progress"
 msgstr "عرض التقدم"
 
-#: templates/organizations/department_detail.html:312
+#: templates/organizations/department_detail.html:361
 msgid "Action Required From You"
 msgstr "إجراء مطلوب منك"
 
-#: templates/organizations/department_detail.html:313
+#: templates/organizations/department_detail.html:362
 msgid "Items assigned to you that need your response"
 msgstr "العناصر المسندة إليك والتي تحتاج ردك"
 
-#: templates/organizations/department_detail.html:327
+#: templates/organizations/department_detail.html:376
 msgid "Investigation"
 msgstr "التحقيق"
 
-#: templates/organizations/department_detail.html:333
+#: templates/organizations/department_detail.html:382
 msgid "questions to answer"
 msgstr "أسئلة يجب الإجابة عليها"
 
-#: templates/organizations/department_detail.html:344
+#: templates/organizations/department_detail.html:393
 msgid "Answer Questions"
 msgstr "الإجابة على الأسئلة"
 
-#: templates/organizations/department_detail.html:359
+#: templates/organizations/department_detail.html:408
 msgid "Assigned to You"
 msgstr "المسند إليك"
 
-#: templates/organizations/department_detail.html:417
+#: templates/organizations/department_detail.html:467
 #: templates/organizations/section_list.html:4
 #: templates/organizations/section_list.html:56
 msgid "Sections"
 msgstr "الأقسام"
 
-#: templates/organizations/department_detail.html:452
+#: templates/organizations/department_detail.html:502
 #: templates/px_sources/source_user_complaint_list.html:174
 #: templates/px_sources/source_user_dashboard.html:39
 msgid "All Complaints"
 msgstr "جميع الشكاوى"
 
-#: templates/organizations/department_detail.html:472
+#: templates/organizations/department_detail.html:522
 #: templates/px_sources/source_user_observation_list.html:145
 msgid "All Observations"
 msgstr "جميع الملاحظات"
 
-#: templates/organizations/department_detail.html:483
+#: templates/organizations/department_detail.html:533
 #: templates/px_sources/source_user_suggestion_list.html:148
 msgid "All Suggestions"
 msgstr "جميع الاقتراحات"
 
-#: templates/organizations/department_detail.html:520
+#: templates/organizations/department_detail.html:570
 #: templates/organizations/staff_detail.html:392
 #: templates/organizations/staff_form.html:380
 #: templates/organizations/staff_list.html:270
 msgid "User Account"
 msgstr "حساب المستخدم"
 
-#: templates/organizations/department_detail.html:536
+#: templates/organizations/department_detail.html:586
 msgid "HEAD"
 msgstr "الرأس"
 
-#: templates/organizations/department_detail.html:552
+#: templates/organizations/department_detail.html:602
 msgid "No account"
 msgstr "لا يوجد حساب"
 
-#: templates/organizations/department_detail.html:566
+#: templates/organizations/department_detail.html:616
 msgid "No staff members in this department"
 msgstr "لا يوجد أعضاء هيئة تدريس في هذا القسم"
 
-#: templates/organizations/department_detail.html:581
+#: templates/organizations/department_detail.html:631
 msgid ""
 "Manage who receives complaints, inquiries, and observations for this "
 "department."
 msgstr "إدارة من يتلقى الشكاوى والاستفسارات والملاحظات لهذا القسم."
 
-#: templates/organizations/department_detail.html:596
+#: templates/organizations/department_detail.html:646
 msgid "Primary Contact"
 msgstr "جهة الاتصال الرئيسية"
 
-#: templates/organizations/department_detail.html:625
+#: templates/organizations/department_detail.html:675
 msgid "Change"
 msgstr "تغيير"
 
-#: templates/organizations/department_detail.html:640
+#: templates/organizations/department_detail.html:690
 msgid "Department Sections"
 msgstr "أقسام القسم"
 
-#: templates/organizations/department_detail.html:642
+#: templates/organizations/department_detail.html:692
 #: templates/organizations/orgsection_form.html:4
 #: templates/organizations/orgsection_form.html:76
 #: templates/organizations/orgsection_list.html:60
@@ -24622,38 +25457,38 @@ msgstr "أقسام القسم"
 msgid "Add Section"
 msgstr "إضافة قسم"
 
-#: templates/organizations/department_detail.html:648
+#: templates/organizations/department_detail.html:698
 msgid "Section Name"
 msgstr "اسم القسم"
 
-#: templates/organizations/department_detail.html:650
+#: templates/organizations/department_detail.html:700
 #: templates/organizations/orgsection_list.html:127
 msgid "Champion"
 msgstr "الرائد"
 
-#: templates/organizations/department_detail.html:651
+#: templates/organizations/department_detail.html:701
 msgid "Supervisor"
 msgstr "مشرف"
 
-#: templates/organizations/department_detail.html:652
+#: templates/organizations/department_detail.html:702
 msgid "Deputy"
 msgstr "نائب"
 
-#: templates/organizations/department_detail.html:653
+#: templates/organizations/department_detail.html:703
 #: templates/organizations/orgsection_detail.html:117
 #: templates/organizations/orgsection_detail.html:131
 msgid "Sub-Sections"
 msgstr "الأقسام الفرعية"
 
-#: templates/organizations/department_detail.html:688
+#: templates/organizations/department_detail.html:738
 msgid "No sections in this department"
 msgstr "لا توجد أقسام في هذه الإدارة"
 
-#: templates/organizations/department_detail.html:748
+#: templates/organizations/department_detail.html:798
 msgid "No complaints for this department"
 msgstr "لا توجد شكاوى لهذه الإدارة"
 
-#: templates/organizations/department_detail.html:756
+#: templates/organizations/department_detail.html:806
 #, python-format
 msgid "View all %(counter)s complaint"
 msgid_plural "View all %(counter)s complaints"
@@ -24664,11 +25499,11 @@ msgstr[3] "عرض جميع %(counter)s شكوى"
 msgstr[4] "عرض جميع %(counter)s شكوى"
 msgstr[5] "عرض جميع %(counter)s شكوى"
 
-#: templates/organizations/department_detail.html:808
+#: templates/organizations/department_detail.html:858
 msgid "No inquiries for this department"
 msgstr "لا توجد استفسارات لهذه الإدارة"
 
-#: templates/organizations/department_detail.html:816
+#: templates/organizations/department_detail.html:866
 #, python-format
 msgid "View all %(counter)s inquiry"
 msgid_plural "View all %(counter)s inquiries"
@@ -24679,11 +25514,11 @@ msgstr[3] "عرض جميع %(counter)s استفسارًا"
 msgstr[4] "عرض جميع %(counter)s استفساراً"
 msgstr[5] "عرض جميع %(counter)s استفسار"
 
-#: templates/organizations/department_detail.html:872
+#: templates/organizations/department_detail.html:922
 msgid "No observations for this department"
 msgstr "لا توجد ملاحظات لهذا القسم"
 
-#: templates/organizations/department_detail.html:880
+#: templates/organizations/department_detail.html:930
 #, python-format
 msgid "View all %(counter)s observation"
 msgid_plural "View all %(counter)s observations"
@@ -24694,80 +25529,80 @@ msgstr[3] "عرض جميع %(counter)s ملاحظة"
 msgstr[4] "عرض جميع %(counter)s ملاحظة"
 msgstr[5] "عرض جميع %(counter)s ملاحظة"
 
-#: templates/organizations/department_detail.html:938
+#: templates/organizations/department_detail.html:988
 msgid "No suggestions for this department"
 msgstr "لا توجد اقتراحات لهذا القسم"
 
-#: templates/organizations/department_detail.html:951
-#: templates/organizations/department_detail.html:1321
+#: templates/organizations/department_detail.html:1001
+#: templates/organizations/department_detail.html:1371
 #: templates/organizations/department_staff_detail.html:486
 msgid "Sender"
 msgstr "المرسل"
 
-#: templates/organizations/department_detail.html:995
+#: templates/organizations/department_detail.html:1045
 msgid "No appreciations for this department"
 msgstr "لا توجد تقديرات لهذا القسم"
 
-#: templates/organizations/department_detail.html:1006
+#: templates/organizations/department_detail.html:1056
 msgid "Loading analytics..."
 msgstr "جارٍ تحميل التحليلات..."
 
-#: templates/organizations/department_detail.html:1014
+#: templates/organizations/department_detail.html:1064
 msgid "out of 5.0"
 msgstr "من 5.0"
 
-#: templates/organizations/department_detail.html:1024
+#: templates/organizations/department_detail.html:1074
 msgid "PX actions pending"
 msgstr "إجراءات PX المعلقة"
 
-#: templates/organizations/department_detail.html:1029
+#: templates/organizations/department_detail.html:1079
 msgid "resolution satisfaction"
 msgstr "رضا الحل"
 
-#: templates/organizations/department_detail.html:1034
+#: templates/organizations/department_detail.html:1084
 msgid "reopened complaints"
 msgstr "الشكاوى المعاد فتحها"
 
-#: templates/organizations/department_detail.html:1039
+#: templates/organizations/department_detail.html:1089
 msgid "reassigned complaints"
 msgstr "الشكاوى المعاد تخصيصها"
 
-#: templates/organizations/department_detail.html:1045
+#: templates/organizations/department_detail.html:1095
 msgid "Complaint Trend"
 msgstr "اتجاه الشكاوى"
 
-#: templates/organizations/department_detail.html:1049
+#: templates/organizations/department_detail.html:1099
 msgid "Physician Rating Trend"
 msgstr "اتجاه تقييم الأطباء"
 
-#: templates/organizations/department_detail.html:1053
+#: templates/organizations/department_detail.html:1103
 msgid "Complaint Status"
 msgstr "حالة الشكوى"
 
-#: templates/organizations/department_detail.html:1057
+#: templates/organizations/department_detail.html:1107
 msgid "Actions Overview"
 msgstr "نظرة عامة على الإجراءات"
 
-#: templates/organizations/department_detail.html:1061
+#: templates/organizations/department_detail.html:1111
 msgid "Complaint Severity"
 msgstr "شدة الشكوى"
 
-#: templates/organizations/department_detail.html:1065
+#: templates/organizations/department_detail.html:1115
 msgid "Satisfaction Distribution"
 msgstr "توزيع الرضا"
 
-#: templates/organizations/department_detail.html:1069
+#: templates/organizations/department_detail.html:1119
 msgid "Top Physicians"
 msgstr "أفضل الأطباء"
 
-#: templates/organizations/department_detail.html:1118
+#: templates/organizations/department_detail.html:1168
 #: templates/standards/department_standards.html:158
 #: templates/standards/search.html:225
 #: templates/standards/standard_detail.html:105
 msgid "Informational"
 msgstr "معلوماتي"
 
-#: templates/organizations/department_detail.html:1126
+#: templates/organizations/department_detail.html:1176
 #: templates/standards/dashboard.html:161
 #: templates/standards/department_standards.html:181
 #: templates/standards/department_standards.html:264
@@ -24779,57 +25614,39 @@ msgstr "معلوماتي"
 msgid "Not Assessed"
 msgstr "غير مُقيَّم"
 
-#: templates/organizations/department_detail.html:1156
+#: templates/organizations/department_detail.html:1206
 msgid "Upload evidence"
 msgstr "رفع الأدلة"
 
-#: templates/organizations/department_detail.html:1166
+#: templates/organizations/department_detail.html:1216
 msgid "No standards for this department"
 msgstr "لا توجد معايير لهذا القسم"
 
-#: templates/organizations/department_detail.html:1184
+#: templates/organizations/department_detail.html:1234
 msgid "Set Role"
 msgstr "تعيين الدور"
 
-#: templates/organizations/department_detail.html:1194
+#: templates/organizations/department_detail.html:1244
 msgid "-- Clear / Remove --"
 msgstr "-- مسح / إزالة --"
 
-#: templates/organizations/department_detail.html:1201
+#: templates/organizations/department_detail.html:1251
 msgid "Leave blank to remove the current assignee."
 msgstr "اتركه فارغًا لإزالة المسؤول الحالي."
 
-#: templates/organizations/department_detail.html:1220
-#: templates/standards/attachment_upload.html:4
-msgid "Upload Evidence"
-msgstr "رفع الأدلة"
-
-#: templates/organizations/department_detail.html:1221
+#: templates/organizations/department_detail.html:1271
 msgid "Standard: "
 msgstr "المعيار: "
 
-#: templates/organizations/department_detail.html:1237
+#: templates/organizations/department_detail.html:1287
 msgid "Accepted: PDF, DOC, XLS, images, ZIP (max 50MB)"
 msgstr "المقبول: PDF, DOC, XLS, صور, ZIP (الحد الأقصى 50 ميغابايت)"
 
-#: templates/organizations/department_detail.html:1244
+#: templates/organizations/department_detail.html:1294
 msgid "Add a description for this evidence..."
 msgstr "أضف وصفًا لهذا الدليل..."
 
-#: templates/organizations/department_detail.html:1253
-#: templates/references/dashboard.html:139
-#: templates/references/document_form.html:363
-#: templates/references/folder_view.html:178
-#: templates/references/folder_view.html:182
-#: templates/standards/attachment_upload.html:116
-#: templates/standards/compliance_form.html:262
-#: templates/standards/department_standards.html:434
-#: templates/standards/search.html:552
-#: templates/standards/standard_detail.html:561
-msgid "Upload"
-msgstr "رفع"
-
-#: templates/organizations/department_detail.html:1320
+#: templates/organizations/department_detail.html:1370
 #: templates/organizations/department_staff_detail.html:485
 #: templates/standards/department_standards.html:758
 #: templates/standards/search.html:767
@@ -24837,23 +25654,23 @@ msgstr "رفع"
 msgid "No description"
 msgstr "لا يوجد وصف"
 
-#: templates/organizations/department_detail.html:1679
+#: templates/organizations/department_detail.html:1729
 #: templates/standards/department_standards.html:804
 #: templates/standards/search.html:790
 #: templates/standards/standard_detail.html:817
 msgid "Please select a file"
 msgstr "الرجاء اختيار ملف"
 
-#: templates/organizations/department_detail.html:1687
+#: templates/organizations/department_detail.html:1737
 #: templates/standards/department_standards.html:812
 #: templates/standards/search.html:796
 #: templates/standards/standard_detail.html:824
 msgid "File size must be less than 50MB"
 msgstr "يجب أن يكون حجم الملف أقل من 50 ميجابايت"
 
-#: templates/organizations/department_detail.html:1717
-#: templates/organizations/department_detail.html:1721
-#: templates/organizations/department_detail.html:1727
+#: templates/organizations/department_detail.html:1767
+#: templates/organizations/department_detail.html:1771
+#: templates/organizations/department_detail.html:1777
 #: templates/standards/department_standards.html:845
 #: templates/standards/department_standards.html:849
 #: templates/standards/department_standards.html:856
@@ -24865,35 +25682,35 @@ msgstr "يجب أن يكون حجم الملف أقل من 50 ميجابايت"
 msgid "Upload failed"
 msgstr "فشل التحميل"
 
-#: templates/organizations/department_detail.html:1814
+#: templates/organizations/department_detail.html:1864
 msgid "No trend data available"
 msgstr "لا توجد بيانات اتجاهات متاحة"
 
-#: templates/organizations/department_detail.html:1833
+#: templates/organizations/department_detail.html:1883
 msgid "No physician rating data"
 msgstr "لا توجد بيانات تقييم الأطباء"
 
-#: templates/organizations/department_detail.html:1849
+#: templates/organizations/department_detail.html:1899
 msgid "No status data"
 msgstr "لا توجد بيانات الحالة"
 
-#: templates/organizations/department_detail.html:1865
+#: templates/organizations/department_detail.html:1915
 msgid "No actions data"
 msgstr "لا توجد بيانات الإجراءات"
 
-#: templates/organizations/department_detail.html:1884
+#: templates/organizations/department_detail.html:1934
 msgid "No severity data"
 msgstr "لا توجد بيانات الخطورة"
 
-#: templates/organizations/department_detail.html:1900
+#: templates/organizations/department_detail.html:1950
 msgid "No satisfaction data"
 msgstr "لا توجد بيانات رضا"
 
-#: templates/organizations/department_detail.html:1916
+#: templates/organizations/department_detail.html:1966
 msgid "No physician data"
 msgstr "لا توجد بيانات الأطباء"
 
-#: templates/organizations/department_detail.html:1932
+#: templates/organizations/department_detail.html:1982
 msgid "No category data"
 msgstr "لا توجد بيانات الفئة"
 
@@ -24990,10 +25807,6 @@ msgstr "أسئلة التحقيق"
 msgid "Q"
 msgstr ""
 
-#: templates/organizations/department_manager_review.html:137
-msgid "Answer"
-msgstr ""
-
 #: templates/organizations/department_manager_review.html:154
 msgid "Champion Response"
 msgstr "رد البطل"
@@ -25082,18 +25895,6 @@ msgstr "لم يتم العثور على شكاوى لهذا الموظف في ه
 msgid "Edit Staff Info"
 msgstr "تعديل معلومات الموظف"
 
-#: templates/organizations/department_staff_detail.html:365
-#: templates/organizations/staff_detail.html:72
-#: templates/organizations/staff_form.html:143
-msgid "First Name (Arabic)"
-msgstr "الاسم الأول (بالعربية)"
-
-#: templates/organizations/department_staff_detail.html:370
-#: templates/organizations/staff_detail.html:76
-#: templates/organizations/staff_form.html:152
-msgid "Last Name (Arabic)"
-msgstr "اسم العائلة (بالعربية)"
-
 #: templates/organizations/department_staff_detail.html:382
 msgid "Job Title (Arabic)"
 msgstr "المسمى الوظيفي (بالعربية)"
@@ -25111,12 +25912,6 @@ msgstr "المسمى الوظيفي (بالعربية)"
 msgid "Specialization"
 msgstr "التخصص"
 
-#: templates/organizations/department_staff_detail.html:412
-#: templates/organizations/patient_detail.html:232
-#: templates/organizations/patient_list.html:240
-msgid "Gender"
-msgstr "الجنس"
-
 #: templates/organizations/emails/staff_credentials.html:4
 msgid "Set Your PX360 Password - Al Hammadi Hospital"
 msgstr "تعيين كلمة مرور PX360 - مستشفى الحمادي"
@@ -25153,6 +25948,10 @@ msgid ""
 "administrator."
 msgstr "إذا كان لديك أي أسئلة أو تحتاج إلى مساعدة، يرجى الاتصال بمسؤول النظام."
 
+#: templates/organizations/hierarchy_node.html:21
+msgid "Reports to:"
+msgstr "تقارير إلى:"
+
 #: templates/organizations/hierarchy_node.html:55
 msgid "Direct Report"
 msgstr "مرؤوس مباشر"
@@ -25178,11 +25977,6 @@ msgstr "المدن"
 msgid "Hospital List"
 msgstr "قائمة المستشفيات"
 
-#: templates/organizations/hospital_list.html:163
-#: templates/organizations/patient_detail.html:252
-msgid "City"
-msgstr "المدينة"
-
 #: templates/organizations/hospital_list.html:207
 msgid "No hospitals found"
 msgstr "لم يتم العثور على مستشفيات"
@@ -25248,11 +26042,6 @@ msgid ""
 "responses."
 msgstr "تكوين الأسئلة التي تظهر لمديري الأقسام عند مراجعة ردود الممثلين."
 
-#: templates/organizations/manager_review_questions.html:25
-#: templates/surveys/instance_detail.html:134
-msgid "Question"
-msgstr "سؤال"
-
 #: templates/organizations/manager_review_questions.html:58
 msgid "Delete this question?"
 msgstr "حذف هذا السؤال؟"
@@ -25486,10 +26275,6 @@ msgstr "تفاصيل المريض"
 msgid "SSN"
 msgstr "رقم الضمان الاجتماعي"
 
-#: templates/organizations/patient_detail.html:236
-msgid "Date of Birth"
-msgstr "تاريخ الميلاد"
-
 #: templates/organizations/patient_detail.html:240
 #: templates/organizations/patient_list.html:248
 #: templates/organizations/patient_list.html:285
@@ -26056,10 +26841,6 @@ msgstr "وقت التحميل"
 msgid "milliseconds"
 msgstr "مللي ثانية"
 
-#: templates/organizations/staff_hierarchy_d3.html:153
-msgid "Search by name or employee ID..."
-msgstr "البحث بالاسم أو الرقم الوظيفي..."
-
 #: templates/organizations/staff_hierarchy_d3.html:160
 #: templates/presentations/slide_form.html:31
 msgid "Layout"
@@ -26444,6 +27225,7 @@ msgid "No subsections found"
 msgstr "لم يتم العثور على أقسام فرعية"
 
 #: templates/partials/notes_panel.html:47
+#: templates/partials/notes_panel_ds.html:48
 msgid "No notes yet"
 msgstr "لا توجد ملاحظات حتى الآن"
 
@@ -27786,15 +28568,6 @@ msgstr ""
 "                            هذا المشروع يحتوي على %(count)s مهمة (مهام) سيتم "
 "حذفها أيضًا.                        "
 
-#: templates/projects/project_delete_confirm.html:38
-#: templates/projects/task_delete_confirm.html:28
-#: templates/projects/template_delete_confirm.html:32
-#: templates/standards/activity_type_confirm_delete.html:86
-#: templates/standards/category_confirm_delete.html:86
-#: templates/standards/source_confirm_delete.html:86
-msgid "This action cannot be undone."
-msgstr "لا يمكن التراجع عن هذا الإجراء."
-
 #: templates/projects/project_detail.html:87
 #: templates/projects/project_form.html:93
 msgid "Back to Projects"
@@ -27878,23 +28651,34 @@ msgstr "اسم المشروع (بالعربية)"
 msgid "Describe the project objectives and scope"
 msgstr "وصف أهداف المشروع ونطاقه"
 
-#: templates/projects/project_form.html:258
+#: templates/projects/project_form.html:229
+#, fuzzy
+#| msgid "Sends directly to the department's champion and manager."
+msgid ""
+"Select one or more departments. The team is auto-set from each department's "
+"champion and manager."
+msgstr "يُرسل مباشرة إلى بطل القسم والمدير."
+
+#: templates/projects/project_form.html:261
 msgid "Team Members"
 msgstr "أعضاء الفريق"
 
-#: templates/projects/project_form.html:264
-msgid "Hold Ctrl/Cmd to select multiple team members"
-msgstr "اضغط باستمرار على مفتاح Ctrl/Cmd لتحديد عدة أعضاء في الفريق"
+#: templates/projects/project_form.html:265
+msgid ""
+"Team members are <strong>derived automatically</strong> from each selected "
+"department's champion and manager (plus the project lead). They cannot be "
+"edited directly."
+msgstr ""
 
-#: templates/projects/project_form.html:295
+#: templates/projects/project_form.html:297
 msgid "Outcome Description"
 msgstr "وصف النتائج"
 
-#: templates/projects/project_form.html:301
+#: templates/projects/project_form.html:303
 msgid "Document project outcomes and results"
 msgstr "وثّق نتائج و مخرجات المشروع"
 
-#: templates/projects/project_form.html:309
+#: templates/projects/project_form.html:311
 #: templates/projects/project_list.html:83
 msgid "Create Project"
 msgstr "إنشاء مشروع"
@@ -27967,15 +28751,15 @@ msgstr "معاينة المشروع"
 msgid "Original Project"
 msgstr "المشروع الأصلي"
 
-#: templates/projects/project_save_as_template.html:120
+#: templates/projects/project_save_as_template.html:122
 msgid "Tasks to Include"
 msgstr "المهام المراد تضمينها"
 
-#: templates/projects/project_save_as_template.html:121
+#: templates/projects/project_save_as_template.html:123
 msgid "task(s)"
 msgstr "مهام"
 
-#: templates/projects/project_save_as_template.html:130
+#: templates/projects/project_save_as_template.html:132
 msgid "Tasks that will be copied"
 msgstr "المهام التي سيتم نسخها"
 
@@ -28100,15 +28884,15 @@ msgstr "لا توجد مهام في هذا القالب"
 msgid "Template Info"
 msgstr "معلومات القالب"
 
-#: templates/projects/template_detail.html:117
+#: templates/projects/template_detail.html:119
 msgid "Suggested Timeline"
 msgstr "الجدول الزمني المقترح"
 
-#: templates/projects/template_detail.html:134
+#: templates/projects/template_detail.html:136
 msgid "How to use this template"
 msgstr "كيفية استخدام هذا القالب"
 
-#: templates/projects/template_detail.html:136
+#: templates/projects/template_detail.html:138
 msgid ""
 "Click the button below to create a new QI project based on this template. "
 "All tasks will be copied to the new project."
@@ -28116,7 +28900,7 @@ msgstr ""
 "انقر على الزر أدناه لإنشاء مشروع تحسين جودة جديد بناءً على هذا القالب. سيتم "
 "نسخ جميع المهام إلى المشروع الجديد."
 
-#: templates/projects/template_detail.html:141
+#: templates/projects/template_detail.html:143
 msgid "Create Project from Template"
 msgstr "إنشاء مشروع من القالب"
 
@@ -28627,10 +29411,6 @@ msgstr "اطلب من فريق تجربة المريض (PX) التواصل مع
 msgid "Patient full name"
 msgstr "الاسم الكامل للمريض"
 
-#: templates/px_sources/source_user_create_communication_request.html:42
-msgid "Medical Record Number"
-msgstr "رقم الملف الطبي"
-
 #: templates/px_sources/source_user_create_communication_request.html:62
 msgid "Describe what the patient needs..."
 msgstr "صف ما يحتاجه المريض..."
@@ -29114,11 +29894,6 @@ msgstr "تحميل مستند جديد"
 msgid "Uploading..."
 msgstr "جاري التحميل..."
 
-#: templates/references/document_form.html:197
-#: templates/standards/standard_form.html:152
-msgid "Please fix the following errors:"
-msgstr "يرجى تصحيح الأخطاء التالية:"
-
 #: templates/references/document_form.html:211
 msgid "Document File"
 msgstr "ملف المستند"
@@ -29884,6 +30659,10 @@ msgstr ""
 msgid "Score:"
 msgstr "النتيجة"
 
+#: templates/social/comment_detail.html:150
+msgid "Confidence:"
+msgstr "مستوى الثقة:"
+
 #: templates/social/comment_detail.html:159
 #, fuzzy
 #| msgid "Emergency:"
@@ -31993,6 +32772,10 @@ msgstr "تم حل المشكلة"
 msgid "Log Contact"
 msgstr "تسجيل الاتصال"
 
+#: templates/surveys/instance_detail.html:581
+msgid "Patient Contacted"
+msgstr "تم التواصل مع المريض"
+
 #: templates/surveys/instance_detail.html:598
 msgid "Send Satisfaction Feedback"
 msgstr "إرسال استبيان رضا"
@@ -32454,14 +33237,161 @@ msgstr "لا يمكن التراجع عن هذا الإجراء"
 msgid "Are you sure you want to delete the survey template"
 msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاستبيان"
 
-#~ msgid "Are you sure you want to cancel this complaint?"
-#~ msgstr "هل أنت متأكد أنك تريد إلغاء هذه الشكوى؟"
+#, fuzzy
+#~| msgid "PDF report ready"
+#~ msgid "PDF (Letterhead)"
+#~ msgstr "تقرير PDF جاهز"
 
-#~ msgid "Cancel Complaint"
-#~ msgstr "إلغاء الشكوى"
+#, fuzzy
+#~| msgid "Incoming split"
+#~ msgid "Incoming Complaints"
+#~ msgstr "التقسيم الوارد"
 
-#~ msgid "Activate this complaint to perform actions"
-#~ msgstr "تفعيل هذه الشكوى لتنفيذ الإجراءات"
+#, fuzzy
+#~| msgid "items awaiting response"
+#~ msgid "Complaints routed to your department awaiting your response"
+#~ msgstr "العناصر بانتظار الرد"
+
+#~ msgid "Satisfaction updated."
+#~ msgstr "تم تحديث مستوى الرضا."
+
+#~ msgid "PX360 Complaint Management"
+#~ msgstr "إدارة الشكاوى PX360"
+
+#~ msgid "You don't have permission to update tasks in this project."
+#~ msgstr "ليس لديك إذن لتحديث المهام في هذا المشروع."
+
+#~ msgid "Select Complaint"
+#~ msgstr "اختر الشكوى"
+
+#~ msgid "Related Survey"
+#~ msgstr "استبيان ذو صلة"
+
+#~ msgid "Select Survey"
+#~ msgstr "اختر الاستبيان"
+
+#~ msgid "Back to Actions"
+#~ msgstr "العودة إلى خطط العمل"
+
+#~ msgid "SLA Progress"
+#~ msgstr "تقدم مهلة خدمة SLA"
+
+#~ msgid "left"
+#~ msgstr "يسار"
+
+#~ msgid "Action Details"
+#~ msgstr "تفاصيل الإجراء"
+
+#~ msgid "No activity log entries yet"
+#~ msgstr "لا توجد سجلات نشاط حتى الآن"
+
+#~ msgid "Linked to:"
+#~ msgstr "مرتبط بـ:"
+
+#~ msgid "Reminder Sent"
+#~ msgstr "تم إرسال التذكير"
+
+#~ msgid "Start collecting feedback from staff?"
+#~ msgstr "بدء جمع الملاحظات من الموظفين؟"
+
+#~ msgid "Patient Contact"
+#~ msgstr "جهة اتصال المريض"
+
+#~ msgid "Patient has not been contacted yet."
+#~ msgstr "لم يتم الاتصال بالمريض بعد."
+
+#~ msgid "Ref:"
+#~ msgstr "المرجع:"
+
+#~ msgid "MRN / National ID"
+#~ msgstr "رقم الملف الطبي / الهوية الوطنية"
+
+#~ msgid "Created Date"
+#~ msgstr "تاريخ الإنشاء"
+
+#~ msgid "Patient Expected Result"
+#~ msgstr "النتيجة المتوقعة للمريض"
+
+#~ msgid "Staff Assignment"
+#~ msgstr "تعيين الموظف"
+
+#~ msgid "Unknown Staff"
+#~ msgstr "موظف غير معروف"
+
+#~ msgid "Manager - Escalated"
+#~ msgstr "مدير - تم التصعيد"
+
+#~ msgid "Via Email Link"
+#~ msgstr "عبر رابط البريد الإلكتروني"
+
+#~ msgid "Submitted:"
+#~ msgstr "تم الإرسال:"
+
+#~ msgid "Review Notes:"
+#~ msgstr "ملاحظات المراجعة:"
+
+#~ msgid "Reviewed by"
+#~ msgstr "تمت المراجعة بواسطة"
+
+#, python-format
+#~ msgid "%(counter)s attachment"
+#~ msgid_plural "%(counter)s attachments"
+#~ msgstr[0] "%(counter)s مرفق"
+#~ msgstr[1] "%(counter)s مرفقين"
+#~ msgstr[2] "%(counter)s مرفقات"
+#~ msgstr[3] "%(counter)s مرفقًا"
+#~ msgstr[4] "%(counter)s مرفقاً"
+#~ msgstr[5] "%(counter)s مرفق"
+
+#~ msgid "Explanation not yet submitted."
+#~ msgstr "لم يتم تقديم الشرح بعد."
+
+#~ msgid "Request sent on"
+#~ msgstr "تم إرسال الطلب في"
+
+#~ msgid "AI Reasoning"
+#~ msgstr "الاستدلال بالذكاء الاصطناعي"
+
+#~ msgid "Resolved on:"
+#~ msgstr "تم الحل في:"
+
+#~ msgid "PX360 Patient Experience Management"
+#~ msgstr "PX360 إدارة تجربة المريض"
+
+#~ msgid "This report was generated automatically from the PX360 system."
+#~ msgstr "تم إنشاء هذا التقرير تلقائيًا من نظام PX360."
+
+#~ msgid "AlHammadi Group. All rights reserved."
+#~ msgstr "مجموعة الحمادي. جميع الحقوق محفوظة."
+
+#, fuzzy
+#~| msgid "Submitted"
+#~ msgid "Submit"
+#~ msgstr "تم الإرسال"
+
+#, fuzzy
+#~| msgid "No accused staff members linked to this complaint"
+#~ msgid "No staff linked to this complaint."
+#~ msgstr "لا يوجد موظفون متهمون مرتبطون بهذه الشكوى"
+
+#~ msgid "AI Resolution Helper"
+#~ msgstr "مساعد الحلول بالذكاء الاصطناعي"
+
+#~ msgid ""
+#~ "Get AI-powered suggestions on how to resolve this complaint based on its "
+#~ "content and any explanations received."
+#~ msgstr ""
+#~ "احصل على اقتراحات مدعومة بالذكاء الاصطناعي حول كيفية حل هذه الشكوى بناءً "
+#~ "على محتواها وأي تفسيرات واردة."
+
+#~ msgid "Get Resolution Suggestions"
+#~ msgstr "الحصول على اقتراحات الحل"
+
+#~ msgid "Analyzing complaint for resolution suggestions..."
+#~ msgstr "جارٍ تحليل الشكوى لاقتراح الحلول..."
+
+#~ msgid "Hold Ctrl/Cmd to select multiple team members"
+#~ msgstr "اضغط باستمرار على مفتاح Ctrl/Cmd لتحديد عدة أعضاء في الفريق"
 
 #~ msgid "Explanation Submitted"
 #~ msgstr "تم تقديم الإيضاح"
@@ -32632,9 +33562,6 @@ msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاست
 #~ "first."
 #~ msgstr "لا توجد أقسام مشاركة في هذه الشكوى. يرجى إضافة قسم أولاً."
 
-#~ msgid "Please select at least one department."
-#~ msgstr "يرجى اختيار قسم واحد على الأقل."
-
 #~ msgid ""
 #~ "No explanation requests were sent. {} department(s) have champions "
 #~ "without email addresses."
@@ -32833,9 +33760,6 @@ msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاست
 #~ msgid "Send Questions to Staff"
 #~ msgstr "إرسال الأسئلة إلى الموظفين"
 
-#~ msgid "Investigation Response"
-#~ msgstr "الاستجابة للتحقيق"
-
 #~ msgid "Review Investigation"
 #~ msgstr "مراجعة التحقيق"
 
@@ -33608,9 +34532,6 @@ msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاست
 #~ msgid "No Staff Hierarchy Found"
 #~ msgstr "لم يتم العثور على هيكل تنظيمي للموظفين"
 
-#~ msgid "Add Staff Member"
-#~ msgstr "إضافة موظف"
-
 #~ msgid "Limit"
 #~ msgstr "الحد"
 
@@ -33936,9 +34857,6 @@ msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاست
 #~ msgid "Why did this happen? (Level 1)"
 #~ msgstr "لماذا حدث هذا؟ (المستوى 1)"
 
-#~ msgid "Why? (Level 2)"
-#~ msgstr "لماذا؟ (المستوى 2)"
-
 #~ msgid "Why? (Level 3)"
 #~ msgstr "لماذا؟ (المستوى 3)"
 
@@ -34230,9 +35148,6 @@ msgstr "هل أنت متأكد من رغبتك في حذف نموذج الاست
 #~ msgid "Status changed to"
 #~ msgstr "تم تغيير الحالة إلى"
 
-#~ msgid "Response sent by"
-#~ msgstr "تم إرسال الرد بواسطة"
-
 #~ msgid "Back to Home"
 #~ msgstr "العودة إلى الصفحة الرئيسية"
 
diff --git a/templates/complaints/complaint_detail.html b/templates/complaints/complaint_detail.html
index df116a8..284031b 100644
--- a/templates/complaints/complaint_detail.html
+++ b/templates/complaints/complaint_detail.html
@@ -290,7 +290,7 @@
             {% endif %}
             <div class="mt-3 flex items-center justify-end gap-2 {% if not dept_response_progress.pending %}ml-12{% endif %}">
                 <span class="text-xs text-amber-600">{% trans "Don't want to wait?" %}</span>
-                <button type="button" onclick="switchTab('resolution')"
+                <button type="button" onclick="switchTab('resolution', 'resolutionForm')"
                     class="px-4 py-2 bg-amber-600 text-white rounded-lg font-bold text-sm hover:bg-amber-700 transition">
                     {% trans "Proceed to Resolve" %}
                 </button>
@@ -313,7 +313,7 @@
                     </p>
                 </div>
             </div>
-            <button type="button" onclick="switchTab('resolution')" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap shrink-0">{% trans "Generate Resolution" %}</button>
+            <button type="button" onclick="switchTab('resolution', 'resolutionForm')" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap shrink-0">{% trans "Generate Resolution" %}</button>
         </div>
         {% endif %}
     {% elif workflow_steps.resolved %}
@@ -759,7 +759,7 @@
                 </section>
             </div>
 
-            {% if can_manage_actions and complaint.is_active_status %}
+            {% comment %} {% if can_manage_actions and complaint.is_active_status %}
             <div class="flex items-center gap-3">
                 <button type="button" onclick="openSendToDeptModal()"
                     class="flex-1 px-4 py-2.5 bg-navy text-white font-bold text-sm rounded-xl flex items-center justify-center gap-2 hover:bg-blue transition">
@@ -776,7 +776,7 @@
                     {% trans "PDF (Letterhead)" %}
                 </a>
             </div>
-            {% endif %}
+            {% endif %} {% endcomment %}
 
             {% include "complaints/partials/workflow_timeline.html" %}
         </div>
diff --git a/templates/complaints/complaint_detail_ds.html b/templates/complaints/complaint_detail_ds.html
index 295b3bd..ec239d7 100644
--- a/templates/complaints/complaint_detail_ds.html
+++ b/templates/complaints/complaint_detail_ds.html
@@ -237,7 +237,7 @@
                 <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
                 <div><p class="text-sm font-bold text-navy">{% trans "Resolve this complaint" %}</p><p class="text-xs text-slate">{% trans "The department has responded. Review and close the complaint." %}</p></div>
             </div>
-            <button type="button" onclick="switchTab('resolution')" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap shrink-0">{% trans "Generate Resolution" %}</button>
+            <button type="button" onclick="switchTab('resolution', 'resolutionForm')" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap shrink-0">{% trans "Generate Resolution" %}</button>
         </div>
         {% endif %}
     {% elif workflow_steps.resolved %}
diff --git a/templates/complaints/complaint_form.html b/templates/complaints/complaint_form.html
index 25b1ca4..9480b6f 100644
--- a/templates/complaints/complaint_form.html
+++ b/templates/complaints/complaint_form.html
@@ -823,7 +823,7 @@ document.addEventListener('DOMContentLoaded', function() {
                 (data || []).forEach(dept => {
                     const option = document.createElement('option');
                     option.value = dept.id;
-                    option.textContent = dept.name_en || dept.name;
+                    option.textContent = dept.display_name || dept.name_en || dept.name;
                     departmentSelect.appendChild(option);
                 });
             })
@@ -860,7 +860,7 @@ document.addEventListener('DOMContentLoaded', function() {
                         (data || []).forEach(sec => {
                             const opt = document.createElement('option');
                             opt.value = sec.id;
-                            opt.textContent = sec.name_en || sec.name;
+                            opt.textContent = sec.display_name || sec.name_en || sec.name;
                             sectionSelect.appendChild(opt);
                         });
                     })
diff --git a/templates/complaints/partials/resolution_panel.html b/templates/complaints/partials/resolution_panel.html
index 3256644..8ca22b5 100644
--- a/templates/complaints/partials/resolution_panel.html
+++ b/templates/complaints/partials/resolution_panel.html
@@ -180,7 +180,7 @@
 
     {% if can_manage_actions and complaint.is_active_status %}
         {% if complaint.assigned_to == current_user or can_manage_actions %}
-    <form method="post" action="{% url 'complaints:complaint_change_status' pk=complaint.pk %}" id="resolutionForm">
+    <form method="post" action="{% url 'complaints:complaint_change_status' pk=complaint.pk %}" id="resolutionForm" class="scroll-mt-28">
         {% csrf_token %}
         <input type="hidden" name="status" value="resolved">
         
diff --git a/templates/organizations/department_detail.html b/templates/organizations/department_detail.html
index ad7cab5..84748fb 100644
--- a/templates/organizations/department_detail.html
+++ b/templates/organizations/department_detail.html
@@ -182,6 +182,7 @@
                             {% endif %}
                         </td>
                         <td class="px-4 py-2 text-center">
+                            <div class="flex items-center justify-center gap-1.5">
                             {% if action.type == 'complaint_department_response' %}
                             {% if action.explanation_url and action.explanation_url != '#' %}
                             <a href="{{ action.explanation_url }}"
@@ -197,6 +198,12 @@
                                 {% trans "Respond" %}
                             </button>
                             {% endif %}
+                            {% if action.routing_inv_id %}
+                            <button type="button" onclick="toggleRejectRouting('{{ action.routing_inv_id }}')"
+                               class="inline-flex items-center gap-1 px-2 py-1 border-2 border-red-200 text-red-600 rounded-lg text-xs font-semibold hover:border-red-400 hover:bg-red-50 transition">
+                                <i data-lucide="log-out" class="w-3 h-3"></i> {% trans "Wrong Dept" %}
+                            </button>
+                            {% endif %}
                             {% elif action.type == 'observation_response' %}
                             <button type="button"
                                     onclick="openDeptResponseModal('observation', '{{ action.item_id }}', '{{ action.url }}', '{{ action.reference }}', '{{ action.subject|escapejs }}', '{{ action.existing_en|escapejs }}', '{{ action.existing_ar|escapejs }}')"
@@ -218,6 +225,7 @@
                                 {% trans "Respond" %}
                             </a>
                             {% endif %}
+                            </div>
                         </td>
                     </tr>
                     {% endfor %}
@@ -232,6 +240,47 @@
     </div>
     {% endif %}
 
+    {% if can_respond and pending_routing_involvements %}
+    <!-- Reject routing forms (for "Wrong Dept" buttons in the Pending Actions table) -->
+    {% for inv in pending_routing_involvements %}
+    <form method="post" action="{% url 'complaints:involved_department_reject_routing' pk=inv.pk %}" id="reject-routing-{{ inv.pk }}" class="hidden mb-4 p-4 bg-white border-2 border-red-200 rounded-xl space-y-3">
+        {% csrf_token %}
+        <div class="flex items-center gap-2 mb-2">
+            <i data-lucide="log-out" class="w-4 h-4 text-red-500"></i>
+            <span class="font-bold text-navy text-sm">{{ inv.complaint.reference_number }} — {% trans "Reject Routing" %}</span>
+        </div>
+        <div>
+            <label class="block text-xs font-semibold text-navy mb-1">{% trans "Reason" %} <span class="text-red-500">*</span></label>
+            <textarea name="rejection_reason" rows="2" required
+                class="w-full px-3 py-2 border-2 border-slate-200 rounded-lg text-sm focus:outline-none focus:border-navy resize-none"
+                placeholder="{% trans 'Why does this not belong to your department?' %}"></textarea>
+        </div>
+        {% if hospital_departments %}
+        <div>
+            <label class="block text-xs font-semibold text-navy mb-1">{% trans "Suggest Correct Department (optional)" %}</label>
+            <select name="suggested_department_id" class="w-full px-3 py-2 border-2 border-slate-200 rounded-lg text-sm focus:outline-none focus:border-navy bg-white">
+                <option value="">{% trans "Select Department" %}</option>
+                {% for dept in hospital_departments %}
+                <option value="{{ dept.id }}">{{ dept.get_localized_name }}</option>
+                {% endfor %}
+            </select>
+        </div>
+        {% endif %}
+        <div class="flex gap-2">
+            <button type="button" onclick="toggleRejectRouting('{{ inv.pk }}')"
+                class="px-3 py-1.5 border-2 border-slate-200 text-slate-600 rounded-lg text-xs font-semibold hover:border-slate-400 transition">{% trans "Cancel" %}</button>
+            <button type="submit" class="px-3 py-1.5 bg-red-500 text-white rounded-lg text-xs font-semibold hover:bg-red-600 transition">{% trans "Reject Routing" %}</button>
+        </div>
+    </form>
+    {% endfor %}
+    <script>
+        function toggleRejectRouting(pk) {
+            const form = document.getElementById('reject-routing-' + pk);
+            if (form) form.classList.toggle('hidden');
+        }
+    </script>
+    {% endif %}
+
     {% if active_investigations and can_respond %}
     <div class="bg-white rounded-xl shadow-sm border border-blue-200 p-5 mb-6">
         <div class="flex items-center gap-3 mb-4">
@@ -383,85 +432,6 @@
     </div>
     {% endif %}
 
-    {% if can_respond and pending_routing_involvements %}
-    <div class="bg-white rounded-xl shadow-sm border-2 border-blue-200 p-5 mb-6">
-        <div class="flex items-center gap-3 mb-4">
-            <div class="w-10 h-10 bg-blue-50 rounded-lg flex items-center justify-center">
-                <i data-lucide="inbox" class="w-5 h-5 text-blue-600"></i>
-            </div>
-            <div>
-                <h3 class="text-sm font-bold text-navy">{% trans "Incoming Complaints" %}</h3>
-                <p class="text-xs text-slate-400">{% trans "Complaints routed to your department awaiting your response" %}</p>
-            </div>
-        </div>
-        <div class="space-y-3">
-            {% for inv in pending_routing_involvements %}
-            <div class="border border-slate-200 rounded-xl p-4 bg-slate-50/30">
-                <div class="flex items-start justify-between gap-3 mb-2">
-                    <div class="flex-1 min-w-0">
-                        <a href="{% url 'complaints:complaint_detail' pk=inv.complaint.pk %}" class="font-mono text-xs font-bold text-navy hover:underline">
-                            {{ inv.complaint.reference_number }}
-                        </a>
-                        <p class="text-sm text-slate mt-0.5">{{ inv.complaint.title|truncatechars:60 }}</p>
-                    </div>
-                    {% if inv.is_primary %}
-                    <span class="px-2 py-0.5 rounded-full text-[10px] font-bold uppercase whitespace-nowrap bg-navy/10 text-navy">{% trans "Primary" %}</span>
-                    {% else %}
-                    <span class="px-2 py-0.5 rounded-full text-[10px] font-bold uppercase whitespace-nowrap bg-slate-100 text-slate-600">{{ inv.get_role_display }}</span>
-                    {% endif %}
-                </div>
-                <div class="flex items-center gap-3 text-xs text-slate mb-3">
-                    <span class="inline-flex items-center gap-1">
-                        <i data-lucide="send" class="w-3.5 h-3.5"></i>
-                        {% if inv.sent_at %}{% trans "Sent" %} {{ inv.sent_at|date:"d M Y" }}{% endif %}
-                    </span>
-                </div>
-                <div class="flex flex-wrap items-center gap-2">
-                    <a href="{% url 'complaints:complaint_detail' pk=inv.complaint.pk %}"
-                       class="inline-flex items-center gap-1.5 px-3 py-1.5 bg-navy text-white rounded-lg text-xs font-semibold hover:bg-blue transition">
-                        <i data-lucide="external-link" class="w-3.5 h-3.5"></i> {% trans "View" %}
-                    </a>
-                    <button type="button" onclick="toggleRejectRouting('{{ inv.pk }}')"
-                       class="inline-flex items-center gap-1.5 px-3 py-1.5 border-2 border-red-200 text-red-600 rounded-lg text-xs font-semibold hover:border-red-400 hover:bg-red-50 transition">
-                        <i data-lucide="log-out" class="w-3.5 h-3.5"></i> {% trans "Wrong Department" %}
-                    </button>
-                </div>
-                <form method="post" action="{% url 'complaints:involved_department_reject_routing' pk=inv.pk %}" id="reject-routing-{{ inv.pk }}" class="hidden mt-3 pt-3 border-t border-slate-100 space-y-3">
-                    {% csrf_token %}
-                    <div>
-                        <label class="block text-xs font-semibold text-navy mb-1">{% trans "Reason" %} <span class="text-red-500">*</span></label>
-                        <textarea name="rejection_reason" rows="2" required
-                            class="w-full px-3 py-2 border-2 border-slate-200 rounded-lg text-sm focus:outline-none focus:border-navy resize-none"
-                            placeholder="{% trans 'Why does this not belong to your department?' %}"></textarea>
-                    </div>
-                    {% if hospital_departments %}
-                    <div>
-                        <label class="block text-xs font-semibold text-navy mb-1">{% trans "Suggest Correct Department (optional)" %}</label>
-                        <select name="suggested_department_id" class="w-full px-3 py-2 border-2 border-slate-200 rounded-lg text-sm focus:outline-none focus:border-navy bg-white">
-                            <option value="">{% trans "Select Department" %}</option>
-                            {% for dept in hospital_departments %}
-                            <option value="{{ dept.id }}">{{ dept.get_localized_name }}</option>
-                            {% endfor %}
-                        </select>
-                    </div>
-                    {% endif %}
-                    <div class="flex gap-2">
-                        <button type="button" onclick="toggleRejectRouting('{{ inv.pk }}')"
-                            class="px-3 py-1.5 border-2 border-slate-200 text-slate-600 rounded-lg text-xs font-semibold hover:border-slate-400 transition">{% trans "Cancel" %}</button>
-                        <button type="submit" class="px-3 py-1.5 bg-red-500 text-white rounded-lg text-xs font-semibold hover:bg-red-600 transition">{% trans "Reject Routing" %}</button>
-                    </div>
-                </form>
-            </div>
-            {% endfor %}
-        </div>
-    </div>
-    <script>
-        function toggleRejectRouting(pk) {
-            const form = document.getElementById('reject-routing-' + pk);
-            if (form) form.classList.toggle('hidden');
-        }
-    </script>
-    {% endif %}
 
     <!-- Department Head Info -->
     {% if staff_head %}