Merge feat/feedback-workflow-realignment: realign inquiry/observation/suggestion/appreciation workflows

Realigns the five patient-feedback workflows to the client's vision:
- Inquiry: department owns resolution end-to-end (removed PX-side respond UI,
  dept_manager now in response permission, contact_status hint)
- Observation: dept_manager can respond; Action/RCA/QI decision tree in
  post-response banner; Inform Reporter step on resolved
- Suggestion: optional implemented-notice SMS on close
- Appreciation: collapsed to 3 states (DRAFT/ACTIVATED/SENT), migration 0010
- Complaint: enriched Resolve modal (resolution_category/outcome) + view fix
- Department dashboard: Appreciations Received card
- Dead code removal; root conftest.py for template-rendering tests

13 commits, 23 files, +674/-527. 55 tests pass, 0 new failures vs baseline.
Whole-branch review passed (opus); Important + key Minor findings fixed.

appreciation/forms.py

@@ -1,308 +0,0 @@
-"""
-Appreciation forms
-"""
-from django import forms
-from django.utils.translation import gettext_lazy as _
-
-from .models import (
-    Appreciation,
-    AppreciationAttachment,
-    AppreciationCategory,
-    AppreciationComment,
-    AppreciationStatus,
-    AppreciationType,
-)
-
-
-class AppreciationCategoryForm(forms.ModelForm):
-    """Form for AppreciationCategory"""
-
-    class Meta:
-        model = AppreciationCategory
-        fields = ['name', 'description', 'is_active', 'display_order']
-        widgets = {
-            'name': forms.TextInput(attrs={
-                'class': 'form-control',
-                'placeholder': _('Category name')
-            }),
-            'description': forms.Textarea(attrs={
-                'class': 'form-control',
-                'rows': 3,
-                'placeholder': _('Description')
-            }),
-            'is_active': forms.CheckboxInput(attrs={
-                'class': 'form-check-input'
-            }),
-            'display_order': forms.NumberInput(attrs={
-                'class': 'form-control',
-                'min': 0
-            }),
-        }
-
-
-class AppreciationForm(forms.ModelForm):
-    """Form for Appreciation"""
-    submitter_role = forms.CharField(
-        required=False,
-        widget=forms.TextInput(attrs={
-            'class': 'form-control',
-            'placeholder': _('Your role, e.g., Nurse Manager')
-        })
-    )
-
-    class Meta:
-        model = Appreciation
-        fields = [
-            'title',
-            'description',
-            'story',
-            'appreciation_type',
-            'category',
-            'recipient_name',
-            'recipient_type',
-            'recipient_id',
-            'submitter_role',
-            'tags',
-            'is_public',
-            'share_on_dashboard',
-            'share_in_newsletter',
-        ]
-        widgets = {
-            'title': forms.TextInput(attrs={
-                'class': 'form-control',
-                'placeholder': _('Appreciation title')
-            }),
-            'description': forms.Textarea(attrs={
-                'class': 'form-control',
-                'rows': 5,
-                'placeholder': _('Describe the appreciation')
-            }),
-            'story': forms.Textarea(attrs={
-                'class': 'form-control',
-                'rows': 8,
-                'placeholder': _('Tell the story behind this appreciation')
-            }),
-            'appreciation_type': forms.Select(attrs={
-                'class': 'form-select'
-            }),
-            'category': forms.Select(attrs={
-                'class': 'form-select'
-            }),
-            'recipient_name': forms.TextInput(attrs={
-                'class': 'form-control',
-                'placeholder': _('Name of person or team')
-            }),
-            'recipient_type': forms.TextInput(attrs={
-                'class': 'form-control',
-                'placeholder': _('e.g., Staff, Patient, Department')
-            }),
-            'recipient_id': forms.TextInput(attrs={
-                'class': 'form-control',
-                'placeholder': _('System ID if applicable')
-            }),
-            'tags': forms.Textarea(attrs={
-                'class': 'form-control',
-                'rows': 2,
-                'placeholder': _('Comma-separated tags')
-            }),
-            'is_public': forms.CheckboxInput(attrs={
-                'class': 'form-check-input'
-            }),
-            'share_on_dashboard': forms.CheckboxInput(attrs={
-                'class': 'form-check-input'
-            }),
-            'share_in_newsletter': forms.CheckboxInput(attrs={
-                'class': 'form-check-input'
-            }),
-        }
-
-    def __init__(self, *args, **kwargs):
-        user = kwargs.pop('user', None)
-        hospital = kwargs.pop('hospital', None)
-        super().__init__(*args, **kwargs)
-
-        # Filter categories to active ones only
-        if self.fields.get('category'):
-            self.fields['category'].queryset = AppreciationCategory.objects.filter(
-                is_active=True
-            ).order_by('display_order', 'name')
-
-        # Set default values based on context
-        if user and not self.instance.pk:
-            self.instance.submitted_by = user
-
-        if hospital and not self.instance.pk:
-            self.instance.hospital = hospital
-
-    def clean_tags(self):
-        tags = self.cleaned_data.get('tags', '')
-        if tags:
-            # Convert comma-separated string to list
-            return [tag.strip() for tag in tags.split(',') if tag.strip()]
-        return []
-
-
-class AppreciationSubmitForm(AppreciationForm):
-    """Form for submitting an appreciation (sets status to submitted)"""
-
-    def save(self, commit=True):
-        instance = super().save(commit=False)
-        instance.status = AppreciationStatus.SUBMITTED
-        if commit:
-            instance.save()
-        return instance
-
-
-class AppreciationAcknowledgeForm(forms.ModelForm):
-    """Form for acknowledging an appreciation"""
-    acknowledgment_notes = forms.CharField(
-        required=True,
-        widget=forms.Textarea(attrs={
-            'class': 'form-control',
-            'rows': 4,
-            'placeholder': _('Add your acknowledgment notes here')
-        })
-    )
-
-    class Meta:
-        model = Appreciation
-        fields = ['acknowledgment_notes']
-
-    def __init__(self, *args, **kwargs):
-        user = kwargs.pop('user', None)
-        super().__init__(*args, **kwargs)
-
-        if user and not self.instance.pk:
-            self.instance.acknowledged_by = user
-
-
-class AppreciationAttachmentForm(forms.ModelForm):
-    """Form for uploading appreciation attachments"""
-    description = forms.CharField(
-        required=False,
-        widget=forms.Textarea(attrs={
-            'class': 'form-control',
-            'rows': 2,
-            'placeholder': _('Describe the attachment')
-        })
-    )
-
-    class Meta:
-        model = AppreciationAttachment
-        fields = ['file', 'description']
-        widgets = {
-            'file': forms.FileInput(attrs={
-                'class': 'form-control',
-                'accept': 'image/*,.pdf,.doc,.docx'
-            }),
-        }
-
-    def __init__(self, *args, **kwargs):
-        user = kwargs.pop('user', None)
-        super().__init__(*args, **kwargs)
-
-        if user and not self.instance.pk:
-            self.instance.uploaded_by = user
-
-    def save(self, commit=True):
-        instance = super().save(commit=False)
-
-        # Extract file information
-        if instance.file:
-            instance.filename = instance.file.name
-            instance.file_type = instance.file.content_type
-            instance.file_size = instance.file.size
-
-        if commit:
-            instance.save()
-        return instance
-
-
-class AppreciationCommentForm(forms.ModelForm):
-    """Form for adding comments to appreciations"""
-    comment = forms.CharField(
-        required=True,
-        widget=forms.Textarea(attrs={
-            'class': 'form-control',
-            'rows': 3,
-            'placeholder': _('Write your comment here')
-        })
-    )
-    is_internal = forms.BooleanField(
-        required=False,
-        label=_('Internal Comment'),
-        help_text=_('Check if this is an internal comment only visible to staff'),
-        widget=forms.CheckboxInput(attrs={
-            'class': 'form-check-input'
-        })
-    )
-
-    class Meta:
-        model = AppreciationComment
-        fields = ['comment', 'is_internal']
-
-    def __init__(self, *args, **kwargs):
-        user = kwargs.pop('user', None)
-        appreciation = kwargs.pop('appreciation', None)
-        super().__init__(*args, **kwargs)
-
-        if user and not self.instance.pk:
-            self.instance.user = user
-
-        if appreciation and not self.instance.pk:
-            self.instance.appreciation = appreciation
-
-
-class AppreciationFilterForm(forms.Form):
-    """Form for filtering appreciations"""
-    search = forms.CharField(
-        required=False,
-        widget=forms.TextInput(attrs={
-            'class': 'form-control',
-            'placeholder': _('Search appreciations...')
-        })
-    )
-    status = forms.ChoiceField(
-        required=False,
-        choices=[('', _('All Statuses'))] + AppreciationStatus.choices,
-        widget=forms.Select(attrs={
-            'class': 'form-select'
-        })
-    )
-    appreciation_type = forms.ChoiceField(
-        required=False,
-        choices=[('', _('All Types'))] + AppreciationType.choices,
-        widget=forms.Select(attrs={
-            'class': 'form-select'
-        })
-    )
-    category = forms.ModelChoiceField(
-        required=False,
-        queryset=AppreciationCategory.objects.filter(
-            is_active=True
-        ).order_by('display_order', 'name'),
-        empty_label=_('All Categories'),
-        widget=forms.Select(attrs={
-            'class': 'form-select'
-        })
-    )
-    date_from = forms.DateField(
-        required=False,
-        widget=forms.DateInput(attrs={
-            'class': 'form-control',
-            'type': 'date'
-        })
-    )
-    date_to = forms.DateField(
-        required=False,
-        widget=forms.DateInput(attrs={
-            'class': 'form-control',
-            'type': 'date'
-        })
-    )
-    is_public = forms.BooleanField(
-        required=False,
-        widget=forms.CheckboxInput(attrs={
-            'class': 'form-check-input'
-        })
-    )

apps/appreciation/migrations/0010_drop_acknowledged_status.py

@@ -0,0 +1,18 @@
+# Generated by Django 6.0.1 on 2026-07-20 19:17
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('appreciation', '0009_add_national_id'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='appreciation',
+            name='status',
+            field=models.CharField(choices=[('draft', 'Draft'), ('activated', 'Activated'), ('sent', 'Sent')], db_index=True, default='draft', max_length=20),
+        ),
+    ]

apps/appreciation/models.py

@@ -17,21 +17,24 @@ from apps.core.models import SoftDeleteModel, TimeStampedModel, UUIDModel
 
 
 class AppreciationStatus(models.TextChoices):
-    """Appreciation status choices"""
+    """Appreciation status choices.
+
+    Collapsed to a 3-state lifecycle: an appreciation is drafted, PX activates
+    it, and sending it to the department/manager is terminal. AI analysis still
+    runs on activation but is stored in ``ai_analysis`` JSON rather than
+    surfaced as a separate status. There is no acknowledge step — the recipient
+    is notified on send, and recognition (badges, leaderboard) fires at SENT.
+    """
 
     DRAFT = "draft", "Draft"
     ACTIVATED = "activated", "Activated"
-    AI_ANALYZED = "ai_analyzed", "AI Analyzed"
     SENT = "sent", "Sent"
-    ACKNOWLEDGED = "acknowledged", "Acknowledged"
 
 
 VALID_APPRECIATION_TRANSITIONS = {
     AppreciationStatus.DRAFT: {AppreciationStatus.ACTIVATED},
-    AppreciationStatus.ACTIVATED: {AppreciationStatus.AI_ANALYZED, AppreciationStatus.SENT},
-    AppreciationStatus.AI_ANALYZED: {AppreciationStatus.SENT},
-    AppreciationStatus.SENT: {AppreciationStatus.ACKNOWLEDGED},
-    AppreciationStatus.ACKNOWLEDGED: set(),
+    AppreciationStatus.ACTIVATED: {AppreciationStatus.SENT},
+    AppreciationStatus.SENT: set(),  # terminal
 }
 
 
@@ -350,17 +353,6 @@ class Appreciation(UUIDModel, TimeStampedModel, SoftDeleteModel):
 
         self.send_notification()
 
-    def acknowledge(self):
-        """Mark appreciation as acknowledged"""
-        from django.utils import timezone
-
-        if self.status != AppreciationStatus.SENT:
-            raise ValueError(f"Cannot acknowledge appreciation in '{self.status}' status. Must be in 'sent'.")
-
-        self.status = AppreciationStatus.ACKNOWLEDGED
-        self.acknowledged_at = timezone.now()
-        self.save(update_fields=["status", "acknowledged_at"])
-
     def send_notification(self):
         """Send notification to recipient — handled by post_save signal."""
         pass

apps/appreciation/test_workflow_realignment.py

@@ -0,0 +1,45 @@
+"""Tests for the appreciation 3-state lifecycle realignment."""
+import pytest
+from django.test import TestCase
+from django.urls import reverse, NoReverseMatch
+
+from apps.appreciation.models import AppreciationStatus, VALID_APPRECIATION_TRANSITIONS
+
+
+class TestAppreciationThreeStateLifecycle(TestCase):
+    """Appreciation has exactly 3 statuses: DRAFT, ACTIVATED, SENT."""
+
+    def test_only_three_statuses_exist(self):
+        choices = [value for value, _ in AppreciationStatus.choices]
+        assert set(choices) == {"draft", "activated", "sent"}, \
+            f"Expected exactly 3 statuses, got: {choices}"
+
+    def test_no_ai_analyzed_or_acknowledged(self):
+        assert not hasattr(AppreciationStatus, "AI_ANALYZED"), \
+            "AI_ANALYZED should be removed"
+        assert not hasattr(AppreciationStatus, "ACKNOWLEDGED"), \
+            "ACKNOWLEDGED should be removed"
+
+    def test_sent_is_terminal(self):
+        """SENT has no outgoing transitions."""
+        assert VALID_APPRECIATION_TRANSITIONS.get(AppreciationStatus.SENT) == set(), \
+            "SENT should be terminal"
+
+    def test_activated_can_go_to_sent(self):
+        """ACTIVATED transitions directly to SENT (no AI_ANALYZED intermediate)."""
+        assert AppreciationStatus.SENT in \
+            VALID_APPRECIATION_TRANSITIONS[AppreciationStatus.ACTIVATED]
+
+
+class TestAppreciationRemovedUrls(TestCase):
+    """The acknowledge and send-dept-reminder URL routes are gone."""
+
+    def test_acknowledge_url_does_not_resolve(self):
+        with pytest.raises(NoReverseMatch):
+            reverse("appreciation:appreciation_acknowledge",
+                    kwargs={"pk": "00000000-0000-0000-0000-000000000000"})
+
+    def test_send_dept_reminder_url_does_not_resolve(self):
+        with pytest.raises(NoReverseMatch):
+            reverse("appreciation:appreciation_send_dept_reminder",
+                    kwargs={"pk": "00000000-0000-0000-0000-000000000000"})

apps/appreciation/ui_views.py

@@ -63,6 +63,11 @@ def appreciation_list(request):
         queryset = queryset.none()
 
     status_filter_val = request.GET.get("status", "")
+    # Guard: silently reset unknown/legacy status values (e.g. a bookmarked
+    # ?status=acknowledged from before the 3-state collapse) to "all" so the
+    # user doesn't see an unexplained empty list.
+    if status_filter_val and status_filter_val not in dict(AppreciationStatus.choices):
+        status_filter_val = ""
     if status_filter_val:
         queryset = queryset.filter(status=status_filter_val)
 
@@ -100,7 +105,7 @@ def appreciation_list(request):
         "activated": base_qs.filter(
             status=AppreciationStatus.ACTIVATED
         ).count(),
-        "sent": base_qs.filter(status__in=[AppreciationStatus.SENT, AppreciationStatus.ACKNOWLEDGED]).count(),
+        "sent": base_qs.filter(status=AppreciationStatus.SENT).count(),
     }
 
     paginator = Paginator(queryset, 25)
@@ -598,27 +603,18 @@ def appreciation_send_to(request, pk):
 @login_required
 @require_http_methods(["POST"])
 def appreciation_acknowledge(request, pk):
-    """Acknowledge appreciation"""
-    appreciation = get_object_or_404(Appreciation, pk=pk)
+    """DEPRECATED: ACKNOWLEDGED status was removed; SENT is terminal.
 
-    # Check if user is recipient
-    user_content_type = ContentType.objects.get_for_model(request.user)
-    if not (
-        appreciation.recipient_content_type == user_content_type and
-        appreciation.recipient_object_id == request.user.id
-    ):
-        messages.error(request, "You can only acknowledge appreciations sent to you.")
-        return redirect('appreciation:appreciation_detail', pk=pk)
-
-    if appreciation.status != AppreciationStatus.SENT:
-        messages.error(request, "This appreciation cannot be acknowledged in its current status.")
-        return redirect('appreciation:appreciation_detail', pk=pk)
-
-    # Acknowledge
-    appreciation.acknowledge()
-
-    messages.success(request, "Appreciation acknowledged successfully.")
-    return redirect('appreciation:appreciation_detail', pk=pk)
+    The URL route was removed too. This view function is kept only so that
+    any stale import or bookmarked URL that somehow resolves does not crash
+    the worker; it redirects with a clear message. Safe to delete once no
+    references remain.
+    """
+    messages.error(
+        request,
+        _("Appreciation acknowledge is no longer supported — sending is the final step."),
+    )
+    return redirect("appreciation:appreciation_detail", pk=pk)
 
 
 @login_required
@@ -635,7 +631,7 @@ def appreciation_send_dept_reminder(request, pk):
         messages.error(request, _("You don't have permission to send reminders."))
         return redirect("appreciation:appreciation_detail", pk=pk)
 
-    if appreciation.status not in (AppreciationStatus.SENT, AppreciationStatus.ACKNOWLEDGED):
+    if appreciation.status != AppreciationStatus.SENT:
         messages.warning(request, _("Appreciation must be sent before sending reminders."))
         return redirect("appreciation:appreciation_detail", pk=pk)
 

apps/appreciation/urls.py

@@ -37,8 +37,6 @@ urlpatterns = [
     path('detail/<uuid:pk>/select-recipient/', ui_views.appreciation_select_recipient, name='appreciation_select_recipient'),
     path('detail/<uuid:pk>/send/', ui_views.appreciation_send, name='appreciation_send'),
     path('detail/<uuid:pk>/send-to/', ui_views.appreciation_send_to, name='appreciation_send_to'),
-    path('detail/<uuid:pk>/send-reminder/', ui_views.appreciation_send_dept_reminder, name='appreciation_send_dept_reminder'),
-    path('acknowledge/<uuid:pk>/', ui_views.appreciation_acknowledge, name='appreciation_acknowledge'),
     path('leaderboard/', ui_views.leaderboard_view, name='leaderboard_view'),
     path('badges/', ui_views.my_badges_view, name='my_badges_view'),
 

apps/appreciation/views.py

@@ -211,25 +211,15 @@ class AppreciationViewSet(viewsets.ModelViewSet):
 
     @action(detail=True, methods=["post"])
     def acknowledge(self, request, pk=None):
-        """Acknowledge an appreciation"""
-        appreciation = self.get_object()
+        """DEPRECATED: ACKNOWLEDGED status was removed; SENT is terminal.
 
-        # Check if user is the recipient
-        user_content_type = ContentType.objects.get_for_model(request.user)
-        if not (
-            appreciation.recipient_content_type == user_content_type
-            and appreciation.recipient_object_id == request.user.id
-        ):
-            return Response(
-                {"error": "You can only acknowledge appreciations sent to you"}, status=status.HTTP_403_FORBIDDEN
-            )
-
-        # Acknowledge
-        appreciation.acknowledge()
-
-        # Serialize and return
-        serializer = AppreciationSerializer(appreciation)
-        return Response(serializer.data)
+        Kept as a 410 Gone endpoint so old API clients get a clear error
+        instead of a 404. Will be removed in a future release.
+        """
+        return Response(
+            {"error": "Appreciation acknowledge is no longer supported — SENT is terminal."},
+            status=status.HTTP_410_GONE,
+        )
 
     @action(detail=False, methods=["get"])
     def my_appreciations(self, request):

apps/complaints/test_workflow_realignment.py

@@ -0,0 +1,148 @@
+"""Tests for the feedback workflow realignment (Inquiry department-ownership)."""
+from django.contrib.auth.models import Group
+
+import pytest
+from django.test import TestCase
+from django.urls import reverse
+
+from apps.accounts.models import User
+from apps.organizations.models import Department, Hospital
+from apps.complaints.models import Inquiry
+
+
+def _ensure_group(name):
+    """Get or create a role group (pytest runs with --nomigrations, so seeded
+    groups may not exist in the test DB — mirrors the pattern in
+    tests_routing_rejection.py and tests_workflow_fixes.py)."""
+    grp, _ = Group.objects.get_or_create(name=name)
+    return grp
+
+
+@pytest.mark.django_db
+class TestInquiryDepartmentResponsePermission(TestCase):
+    """A department manager of the handling department can record a response.
+
+    Uses self.client (full middleware incl. django.contrib.messages) rather
+    than calling the view directly with RequestFactory, because the view
+    calls messages.error() on the permission-denied path.
+    """
+
+    def setUp(self):
+        self.hospital = Hospital.objects.create(name="Test Hospital", code="TH01")
+        self.dept = Department.objects.create(name="Dept A", hospital=self.hospital, code="DA")
+        self.other_dept = Department.objects.create(name="Dept B", hospital=self.hospital, code="DB")
+
+        _ensure_group("Department Manager")
+        self.dept_manager = User.objects.create_user(
+            username="dmgr", email="dmgr@test", password="x", department=self.dept
+        )
+        self.dept_manager.groups.add(Group.objects.get(name="Department Manager"))
+
+        self.other_manager = User.objects.create_user(
+            username="other_dmgr", email="o@test", password="x", department=self.other_dept
+        )
+        self.other_manager.groups.add(Group.objects.get(name="Department Manager"))
+
+        self.inquiry = Inquiry.objects.create(
+            hospital=self.hospital,
+            department=self.dept,
+            subject="Test",
+            message="msg",
+            status="in_progress",
+            sent_to_department=True,
+        )
+
+    def test_dept_manager_of_handling_dept_can_access_response_view(self):
+        """GET to inquiry_department_response succeeds (200) for dept manager of handling dept."""
+        self.client.force_login(self.dept_manager)
+        response = self.client.get(
+            reverse("inquiries:inquiry_department_response", kwargs={"pk": self.inquiry.pk})
+        )
+        # 200 = permission granted, 302 = permission denied redirect.
+        assert response.status_code == 200, \
+            f"dept_manager of handling dept should be allowed, got {response.status_code}"
+
+    def test_dept_manager_of_other_dept_cannot_access(self):
+        """Dept manager of a non-handling department is denied (302 redirect)."""
+        self.client.force_login(self.other_manager)
+        response = self.client.get(
+            reverse("inquiries:inquiry_department_response", kwargs={"pk": self.inquiry.pk})
+        )
+        assert response.status_code == 302, \
+            f"dept_manager of other dept should be redirected (denied), got {response.status_code}"
+
+
+@pytest.mark.django_db
+class TestInquiryDetailUIRealignment(TestCase):
+    """The inquiry detail page no longer surfaces the PX-side 'Response to Patient'
+    action. Resolution happens via direct POST to inquiry_change_status.
+
+    Locks in Task 5 of the workflow realignment: department owns resolution.
+    """
+
+    def setUp(self):
+        self.hospital = Hospital.objects.create(name="Test Hospital UI", code="TH03")
+        self.dept = Department.objects.create(name="Dept UI", hospital=self.hospital, code="UI")
+
+        _ensure_group("PX Admin")
+        self.px_admin = User.objects.create_user(
+            username="pxui", email="pxui@test", password="x", hospital=self.hospital
+        )
+        self.px_admin.groups.add(Group.objects.get(name="PX Admin"))
+
+    def _make_inquiry(self, **kwargs):
+        defaults = dict(
+            hospital=self.hospital,
+            department=self.dept,
+            subject="UI test",
+            message="msg",
+            status="in_progress",
+            activated_at=kwargs.pop("activated_at", __import__("django.utils.timezone", fromlist=["now"]).now()),
+        )
+        defaults.update(kwargs)
+        return Inquiry.objects.create(**defaults)
+
+    def test_response_to_patient_button_is_gone(self):
+        """The 'Response to Patient' tile button must not appear anywhere on the page."""
+        inquiry = self._make_inquiry()
+        self.client.force_login(self.px_admin)
+        # PX admins are redirected to select-hospital unless the session has a
+        # selected_hospital_id (HospitalSelectionMiddleware). Set it directly.
+        session = self.client.session
+        session["selected_hospital_id"] = str(self.hospital.id)
+        session.save()
+        response = self.client.get(reverse("inquiries:inquiry_detail", kwargs={"pk": inquiry.pk}))
+        assert response.status_code == 200
+        # The PX-side respond modal and its trigger are removed. The button label
+        # may still appear inside {% comment %} blocks (inert), but the live
+        # onclick="showRespondModal()" button in the actions tile is gone.
+        content = response.content.decode()
+        # showRespondModal JS function definition must be gone.
+        assert "function showRespondModal" not in content, \
+            "showRespondModal JS function should be removed"
+        # The respondModal div must be gone.
+        assert 'id="respondModal"' not in content, \
+            "respondModal div should be removed"
+
+    def test_resolve_uses_direct_status_change_form(self):
+        """The Resolve button POSTs directly to inquiry_change_status (not a modal)."""
+        from django.utils import timezone
+        # Department has responded → "Department has responded" banner shows Resolve.
+        inquiry = self._make_inquiry(
+            sent_to_department=True,
+            department_responded_at=timezone.now(),
+        )
+        self.client.force_login(self.px_admin)
+        session = self.client.session
+        session["selected_hospital_id"] = str(self.hospital.id)
+        session.save()
+        response = self.client.get(reverse("inquiries:inquiry_detail", kwargs={"pk": inquiry.pk}))
+        assert response.status_code == 200
+        content = response.content.decode()
+        change_status_url = reverse("inquiries:inquiry_change_status", kwargs={"pk": inquiry.pk})
+        # The Resolve button must be a real form posting to inquiry_change_status
+        # with status=resolved — not a showRespondModal() trigger.
+        assert f'action="{change_status_url}"' in content, \
+            "Resolve must POST to inquiry_change_status"
+        assert 'name="status" value="resolved"' in content, \
+            "Resolve form must include hidden status=resolved input"

apps/complaints/ui_views.py

@@ -1589,6 +1589,7 @@ def complaint_change_status(request, pk):
     new_status = request.POST.get("status")
     note = request.POST.get("note", "")
     resolution = request.POST.get("resolution", "")
+    resolution_category = request.POST.get("resolution_category", "")
     resolution_outcome = request.POST.get("resolution_outcome", "")
     resolution_outcome_other = request.POST.get("resolution_outcome_other", "")
 
@@ -1600,6 +1601,7 @@ def complaint_change_status(request, pk):
             request=request,
             note=note,
             resolution=resolution,
+            resolution_category=resolution_category,
             resolution_outcome=resolution_outcome,
             resolution_outcome_other=resolution_outcome_other,
         )
@@ -4475,12 +4477,10 @@ def inquiry_department_response(request, pk):
     if not (
         user.is_px_admin()
         or user.is_hospital_admin()
-        or (user.is_champion() and (
-            inquiry.department == user.department
-            or inquiry.outgoing_department == user.department
-        ))
         or user.is_px_management()
         or user.is_px_employee()
+        or (user.is_champion() and user.department_id == inquiry.handling_department_id)
+        or (user.is_department_manager() and user.department_id == inquiry.handling_department_id)
     ):
         messages.error(request, "You don't have permission to respond to this inquiry.")
         return redirect("inquiries:inquiry_detail", pk=pk)

apps/feedback/test_workflow_realignment.py

@@ -0,0 +1,91 @@
+"""Tests for the suggestion workflow realignment (optional implemented-notice SMS)."""
+from unittest.mock import patch
+from django.contrib.auth.models import Group
+
+import pytest
+from django.test import TestCase
+from django.urls import reverse
+
+from apps.accounts.models import User
+from apps.organizations.models import Hospital
+from apps.feedback.models import Feedback, FeedbackStatus, FeedbackType
+
+
+def _ensure_group(name):
+    """Get or create a role group (pytest runs with --nomigrations)."""
+    grp, _ = Group.objects.get_or_create(name=name)
+    return grp
+
+
+@pytest.mark.django_db
+class TestSuggestionImplementedNotice(TestCase):
+    """Closing a suggestion with implemented_notice=True sends the high-value SMS.
+
+    Uses self.client because feedback_change_status calls messages.success/error
+    (needs MessageMiddleware) and redirects (302) — no template rendering.
+    """
+
+    def setUp(self):
+        self.hospital = Hospital.objects.create(name="Test Hospital", code="TH09")
+        # Use PX Employee (not PX Admin) so HospitalSelectionMiddleware uses
+        # user.hospital directly instead of requiring session['selected_hospital_id'].
+        _ensure_group("PX Employee")
+        self.user = User.objects.create_user(
+            username="pxsug", email="pxsug@test", password="x", hospital=self.hospital
+        )
+        self.user.groups.add(Group.objects.get(name="PX Employee"))
+        self.client.force_login(self.user)
+
+        self.feedback = Feedback.objects.create(
+            hospital=self.hospital,
+            feedback_type=FeedbackType.SUGGESTION,
+            status=FeedbackStatus.REVIEWED,
+            contact_phone="+966500000000",
+            contact_name="Patient",
+            message="Add online check-in",
+        )
+
+    @patch("apps.feedback.views.NotificationService.send_sms")
+    def test_close_with_implemented_notice_sends_implemented_sms(self, mock_sms):
+        """When implemented_notice=on and status=closed, SMS body mentions 'implemented'."""
+        response = self.client.post(
+            reverse("feedback:feedback_change_status", kwargs={"pk": self.feedback.pk}),
+            data={"status": "closed", "implemented_notice": "on"},
+        )
+        assert response.status_code == 302, f"expected redirect, got {response.status_code}"
+        self.feedback.refresh_from_db()
+        assert self.feedback.status == FeedbackStatus.CLOSED
+        assert mock_sms.called, "send_sms should have been called"
+        last_call_body = mock_sms.call_args[0][1]
+        assert "implemented" in last_call_body.lower(), \
+            f"Expected 'implemented' in SMS body, got: {last_call_body}"
+
+    @patch("apps.feedback.views.NotificationService.send_sms")
+    def test_close_without_implemented_notice_sends_generic_sms(self, mock_sms):
+        """Without the flag, the generic closed message fires (no 'implemented')."""
+        response = self.client.post(
+            reverse("feedback:feedback_change_status", kwargs={"pk": self.feedback.pk}),
+            data={"status": "closed"},
+        )
+        assert response.status_code == 302
+        self.feedback.refresh_from_db()
+        assert self.feedback.status == FeedbackStatus.CLOSED
+        assert mock_sms.called
+        last_call_body = mock_sms.call_args[0][1]
+        assert "implemented" not in last_call_body.lower(), \
+            f"Did not expect 'implemented' in generic SMS, got: {last_call_body}"
+
+    @patch("apps.feedback.views.NotificationService.send_sms")
+    def test_implemented_notice_ignored_when_status_not_closed(self, mock_sms):
+        """The flag has no effect when transitioning to a non-closed status (e.g. acknowledged)."""
+        response = self.client.post(
+            reverse("feedback:feedback_change_status", kwargs={"pk": self.feedback.pk}),
+            data={"status": "acknowledged", "implemented_notice": "on"},
+        )
+        assert response.status_code == 302
+        self.feedback.refresh_from_db()
+        assert self.feedback.status == FeedbackStatus.ACKNOWLEDGED
+        # SMS fires for acknowledged too (existing behavior), but must NOT say 'implemented'.
+        if mock_sms.called:
+            last_call_body = mock_sms.call_args[0][1]
+            assert "implemented" not in last_call_body.lower()

apps/feedback/views.py

@@ -913,13 +913,30 @@ def feedback_change_status(request, pk):
     # Notify the suggester on acknowledge/close (closed-loop communication).
     # Only for suggestions with a patient-facing contact channel; internal /
     # source-user submissions have no patient to notify.
+    implemented_notice = (
+        request.POST.get("implemented_notice") in ("on", "true", "True", "1")
+        and new_status == FeedbackStatus.CLOSED
+    )
     if new_status in (FeedbackStatus.ACKNOWLEDGED, FeedbackStatus.CLOSED) and feedback.contact_phone:
         try:
-            label = "acknowledged" if new_status == FeedbackStatus.ACKNOWLEDGED else "closed"
+            if implemented_notice:
+                body = (
+                    f"Good news — your suggestion (ref {feedback.reference_number}) "
+                    f"has been implemented. Thank you for helping us improve."
+                )
+            elif new_status == FeedbackStatus.ACKNOWLEDGED:
+                body = (
+                    f"Your suggestion (ref {feedback.reference_number}) has been acknowledged. "
+                    f"Thank you for helping us improve."
+                )
+            else:  # CLOSED without implemented flag
+                body = (
+                    f"Your suggestion (ref {feedback.reference_number}) has been closed. "
+                    f"Thank you for helping us improve."
+                )
             NotificationService.send_sms(
                 feedback.contact_phone,
-                f"Your suggestion (ref {feedback.reference_number}) has been {label}. "
-                f"Thank you for helping us improve.",
+                body,
                 related_object=feedback,
             )
         except Exception:

apps/observations/test_workflow_realignment.py

@@ -0,0 +1,109 @@
+"""Tests for the observation workflow realignment."""
+from django.contrib.auth.models import Group
+
+import pytest
+from django.test import TestCase
+from django.urls import reverse
+
+from apps.accounts.models import User
+from apps.organizations.models import Department, Hospital
+from apps.observations.models import Observation
+
+
+def _ensure_group(name):
+    """Get or create a role group (pytest runs with --nomigrations, so seeded
+    groups may not exist in the test DB)."""
+    grp, _ = Group.objects.get_or_create(name=name)
+    return grp
+
+
+@pytest.mark.django_db
+class TestObservationDepartmentResponsePermission(TestCase):
+    """A department manager of the assigned department can respond.
+
+    Uses self.client (full middleware incl. django.contrib.messages) — the
+    view calls messages.error() on the permission-denied path. The project's
+    root conftest.py disables ManifestStaticFilesStorage for all tests.
+    """
+
+    def setUp(self):
+        self.hospital = Hospital.objects.create(name="Test Hospital", code="TH02")
+        self.dept = Department.objects.create(name="Dept A", hospital=self.hospital, code="OA")
+        self.other_dept = Department.objects.create(name="Dept B", hospital=self.hospital, code="OB")
+
+        _ensure_group("Department Manager")
+        self.dept_manager = User.objects.create_user(
+            username="odmgr", email="odmgr@test", password="x", department=self.dept
+        )
+        self.dept_manager.groups.add(Group.objects.get(name="Department Manager"))
+
+        self.other_manager = User.objects.create_user(
+            username="oother", email="oo@test", password="x", department=self.other_dept
+        )
+        self.other_manager.groups.add(Group.objects.get(name="Department Manager"))
+
+        self.observation = Observation.objects.create(
+            description="Test observation description here",
+            hospital=self.hospital,
+            assigned_department=self.dept,
+            sent_to_department=True,
+            status="in_progress",
+        )
+
+    def test_dept_manager_of_assigned_dept_can_access_response_view(self):
+        """GET to observation_department_response succeeds (200) for dept manager of assigned dept."""
+        self.client.force_login(self.dept_manager)
+        response = self.client.get(
+            reverse("observations:observation_department_response", kwargs={"pk": self.observation.pk})
+        )
+        assert response.status_code == 200, \
+            f"dept_manager of assigned dept should be allowed, got {response.status_code}"
+
+    def test_dept_manager_of_other_dept_cannot_access(self):
+        """Dept manager of a non-assigned department is denied (302 redirect)."""
+        self.client.force_login(self.other_manager)
+        response = self.client.get(
+            reverse("observations:observation_department_response", kwargs={"pk": self.observation.pk})
+        )
+        assert response.status_code == 302, \
+            f"dept_manager of other dept should be redirected (denied), got {response.status_code}"
+
+
+@pytest.mark.django_db
+class TestObservationDetailRespondButtonGate(TestCase):
+    """The 'Submit Response' button must be visible to dept_manager of the
+    assigned department — not just pass the view's permission check.
+
+    Locks in the fix for the Important issue found in whole-branch review:
+    Task 2 added dept_manager to the view predicate but the template context
+    var `can_respond_to_department` was missed, so the button stayed hidden.
+    """
+
+    def setUp(self):
+        self.hospital = Hospital.objects.create(name="Test Hospital Gate", code="TH04")
+        self.dept = Department.objects.create(name="Dept Gate", hospital=self.hospital, code="GT")
+
+        _ensure_group("Department Manager")
+        self.dept_manager = User.objects.create_user(
+            username="gdmgr", email="gdmgr@test", password="x", department=self.dept
+        )
+        self.dept_manager.groups.add(Group.objects.get(name="Department Manager"))
+
+        self.observation = Observation.objects.create(
+            description="Gate test observation",
+            hospital=self.hospital,
+            assigned_department=self.dept,
+            sent_to_department=True,
+            department_responded_at=None,
+            status="in_progress",
+        )
+
+    def test_dept_manager_sees_respond_button(self):
+        """The department detail page renders the respond control for dept managers."""
+        self.client.force_login(self.dept_manager)
+        response = self.client.get(
+            reverse("observations:observation_detail", kwargs={"pk": self.observation.pk})
+        )
+        assert response.status_code == 200
+        assert response.context["can_respond_to_department"] is True, \
+            "dept_manager of assigned dept must see can_respond_to_department=True"

apps/observations/views.py

@@ -653,7 +653,7 @@ def observation_detail(request, pk):
         "can_triage": user.has_perm("observations.triage_observation") or user.is_px_admin() or user.is_px_employee(),
         "can_convert": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee(),
         "can_send_to_department": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee() or user.is_department_manager() or user.is_px_management(),
-        "can_respond_to_department": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee() or (user.is_champion() and observation.assigned_department == user.department),
+        "can_respond_to_department": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee() or (user.is_champion() and observation.assigned_department == user.department) or (user.is_department_manager() and observation.assigned_department == user.department),
         "can_send_reminder": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee(),
         "can_delete": user.is_px_admin() or user.is_hospital_admin() or user.is_px_management() or user.is_px_employee(),
         "can_admin": user.is_px_admin() or user.is_hospital_admin() or user.is_px_employee(),
@@ -1628,6 +1628,7 @@ def observation_department_response(request, pk):
         or user.is_px_management()
         or user.is_px_employee()
         or (user.is_champion() and observation.assigned_department == user.department)
+        or (user.is_department_manager() and observation.assigned_department == user.department)
     ):
         messages.error(request, "You don't have permission to respond to this observation.")
         return redirect("observations:observation_detail", pk=pk)

apps/organizations/ui_views.py

@@ -2326,9 +2326,34 @@ def department_detail(request, pk):
             .filter(Q(champion__isnull=False) | Q(manager__isnull=False))
             .order_by("name")
         ),
+        # Appreciations received by this department (SENT = terminal/recognized).
+        # Surfaced so managers see recognition alongside other feedback.
+        "dept_appreciations": _dept_appreciations_qs(department),
+        "dept_appreciations_count": _dept_appreciations_count(department),
     }
     return render(request, "organizations/department_detail.html", context)
 
+
+def _dept_appreciations_qs(department):
+    """Recent SENT appreciations for the department detail dashboard."""
+    from apps.appreciation.models import Appreciation, AppreciationStatus
+    return (
+        Appreciation.objects.filter(
+            department=department,
+            status=AppreciationStatus.SENT,
+        ).select_related("sender", "category").order_by("-sent_at")[:10]
+    )
+
+
+def _dept_appreciations_count(department):
+    """Total SENT appreciations for the department detail dashboard."""
+    from apps.appreciation.models import Appreciation, AppreciationStatus
+    return Appreciation.objects.filter(
+        department=department,
+        status=AppreciationStatus.SENT,
+    ).count()
+
+
 def _check_department_access(user, department):
     if user.is_px_admin():
         return True

conftest.py

@@ -0,0 +1,30 @@
+"""Project-wide pytest fixtures.
+
+The default test environment runs without a collected staticfiles manifest
+(``addopts = "--reuse-db --nomigrations"`` in pyproject.toml), so any view
+that renders a template containing ``{% static %}`` tags against
+``CompressedManifestStaticFilesStorage`` raises ``ValueError: Missing
+staticfiles manifest entry for ...``.
+
+This autouse fixture swaps in plain ``StaticFilesStorage`` for the duration
+of every test, so tests can assert ``status_code == 200`` on template-rendering
+views without first running ``collectstatic``.
+"""
+import pytest
+from django.test import override_settings
+
+from config.settings.base import STORAGES as BASE_STORAGES
+
+
+@pytest.fixture(autouse=True)
+def _disable_static_manifest():
+    """Use plain StaticFilesStorage (no manifest hashing) during tests."""
+    staticfiles_storage = {
+        "BACKEND": "django.contrib.staticfiles.storage.StaticFilesStorage",
+    }
+    storages_override = {**BASE_STORAGES, "staticfiles": staticfiles_storage}
+    with override_settings(
+        STATICFILES_STORAGE="django.contrib.staticfiles.storage.StaticFilesStorage",
+        STORAGES=storages_override,
+    ):
+        yield

templates/appreciation/appreciation_detail.html

@@ -20,9 +20,7 @@
         <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
             {% if appreciation.status == 'draft' %}bg-amber-100 text-amber-700
             {% elif appreciation.status == 'activated' %}bg-blue-100 text-blue-700
-            {% elif appreciation.status == 'ai_analyzed' %}bg-purple-100 text-purple-700
             {% elif appreciation.status == 'sent' %}bg-green-100 text-green-700
-            {% elif appreciation.status == 'acknowledged' %}bg-emerald-100 text-emerald-700
             {% else %}bg-slate-100 text-slate-600{% endif %}">
             {{ appreciation.get_status_display }}
         </span>
@@ -130,8 +128,8 @@
 <div class="bg-green-50 rounded-2xl border border-green-200 p-4 mb-6 flex items-center gap-3">
     <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
     <div>
-        <p class="text-sm font-bold text-navy">{% trans "Appreciation acknowledged" %}</p>
-        <p class="text-xs text-slate">{% trans "Sent on" %} {{ appreciation.sent_at|date:"Y-m-d H:i" }} &middot; {% trans "Acknowledged" %} {{ appreciation.acknowledged_at|date:"Y-m-d H:i" }}</p>
+        <p class="text-sm font-bold text-navy">{% trans "Appreciation sent" %}</p>
+        <p class="text-xs text-slate">{% trans "Sent on" %} {{ appreciation.sent_at|date:"Y-m-d H:i" }}</p>
     </div>
 </div>
 {% endif %}

templates/appreciation/appreciation_list.html

@@ -171,9 +171,7 @@
                     <option value="">{% trans "All Status" %}</option>
                     <option value="draft" {% if status_filter == 'draft' %}selected{% endif %}>{% trans "Draft" %}</option>
                     <option value="activated" {% if status_filter == 'activated' %}selected{% endif %}>{% trans "Activated" %}</option>
-                    <option value="ai_analyzed" {% if status_filter == 'ai_analyzed' %}selected{% endif %}>{% trans "AI Analyzed" %}</option>
                     <option value="sent" {% if status_filter == 'sent' %}selected{% endif %}>{% trans "Sent" %}</option>
-                    <option value="acknowledged" {% if status_filter == 'acknowledged' %}selected{% endif %}>{% trans "Acknowledged" %}</option>
                 </select>
             </div>
             <button type="submit" class="px-5 py-2.5 bg-navy text-white rounded-xl text-sm font-bold hover:bg-blue transition flex items-center gap-2">
@@ -243,9 +241,7 @@
                     <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
                         {% if apr.status == 'draft' %}bg-amber-100 text-amber-700
                         {% elif apr.status == 'activated' %}bg-blue-100 text-blue-700
-                        {% elif apr.status == 'ai_analyzed' %}bg-purple-100 text-purple-700
                         {% elif apr.status == 'sent' %}bg-green-100 text-green-700
-                        {% elif apr.status == 'acknowledged' %}bg-emerald-100 text-emerald-700
                         {% else %}bg-slate-100 text-slate-700{% endif %}">
                         {{ apr.get_status_display }}
                     </span>

templates/complaints/complaint_detail.html

@@ -961,6 +961,28 @@
                 <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Notes" %} <span class="text-red-500">*</span></label>
                 <textarea name="resolution" rows="4" class="w-full border border-slate-200 rounded-xl p-4 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Enter resolution details...' %}" required></textarea>
             </div>
+            <div class="grid grid-cols-2 gap-3 mb-4">
+                <div>
+                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Category" %}</label>
+                    <select name="resolution_category" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none bg-white">
+                        <option value="">{% trans "— Select —" %}</option>
+                        <option value="full_action_taken">{% trans "Full action taken" %}</option>
+                        <option value="partial_action_taken">{% trans "Partial action taken" %}</option>
+                        <option value="no_action_needed">{% trans "No action needed" %}</option>
+                        <option value="cannot_resolve">{% trans "Cannot resolve" %}</option>
+                        <option value="patient_withdrawn">{% trans "Patient withdrawn" %}</option>
+                    </select>
+                </div>
+                <div>
+                    <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Outcome" %}</label>
+                    <select name="resolution_outcome" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none bg-white">
+                        <option value="">{% trans "— Select —" %}</option>
+                        <option value="patient">{% trans "In favour of patient" %}</option>
+                        <option value="hospital">{% trans "In favour of hospital" %}</option>
+                        <option value="other">{% trans "Other" %}</option>
+                    </select>
+                </div>
+            </div>
             <div class="flex gap-3">
                 <button type="button" onclick="closeModal('resolveModal')" class="flex-1 px-4 py-2 border border-slate-200 text-slate rounded-xl font-semibold hover:bg-slate-50 transition">
                     {% trans "Cancel" %}

templates/complaints/inquiry_detail.html

@@ -213,7 +213,11 @@
                 <button type="button" onclick="showRespondModal()" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">{% trans "Resolve" %}</button>
                 </form> {% endcomment %}
                 {% if can_respond and inquiry.activated_at %}
-                    <button type="button" onclick="showRespondModal()" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">{% trans "Resolve" %}</button>
+                    <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" class="inline shrink-0"
+                          onsubmit="return confirm('{% trans "Mark this inquiry as resolved?" %}')">
+                        {% csrf_token %}<input type="hidden" name="status" value="resolved">
+                        <button type="submit" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">{% trans "Resolve" %}</button>
+                    </form>
                 {% endif %}
         </div>
     {% endif %}
@@ -623,10 +627,6 @@
                     <i data-lucide="send" class="w-5 h-5 text-indigo-600"></i>
                     <span class="text-[10px] font-bold text-indigo-700 uppercase">{% trans "Send to Department" %}</span>
                 </button>
-                <button onclick="showRespondModal()" class="col-span-2 p-3 border-navy bg-navy text-white rounded-xl hover:bg-blue transition flex items-center justify-center gap-2 group">
-                    <i data-lucide="message-square" class="w-5 h-5"></i>
-                    <span class="text-[10px] font-bold uppercase">{% trans "Response to Patient" %}</span>
-                </button>
                 {% endif %}
                 {% endif %}
                 {% endif %}
@@ -702,84 +702,7 @@
 </div>
 {% endif %}
 
-<!-- Respond Modal -->
-<div id="respondModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
-    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-3xl max-h-[90vh] overflow-y-auto">
-        <div class="p-6 border-b border-slate-200">
-            <div class="flex items-center justify-between">
-                <h3 class="text-xl font-bold text-navy flex items-center gap-2">
-                    <i data-lucide="message-square" class="w-5 h-5"></i>
-                    {% trans "Response to Patient" %}
-                </h3>
-                <button type="button" onclick="closeModal('respondModal')" class="text-slate-400 hover:text-slate-600 transition">
-                    <i data-lucide="x" class="w-5 h-5"></i>
-                </button>
-            </div>
-        </div>
-        <form method="post" action="{% url 'inquiries:inquiry_respond' inquiry.pk %}" id="respondForm">
-            {% csrf_token %}
-            <div class="p-6">
-                {% if inquiry.short_description_en or inquiry.short_description_ar or inquiry.ai_brief_en or inquiry.ai_brief_ar %}
-                <div class="bg-light/50 border border-slate-200 rounded-2xl p-4 mb-5">
-                    <div class="flex items-center gap-2 mb-2">
-                        <i data-lucide="sparkles" class="w-4 h-4 text-navy"></i>
-                        <span class="text-sm font-bold text-navy">{% trans "AI Summary" %}</span>
-                    </div>
-                    {% if inquiry.short_description_en or inquiry.ai_brief_en %}
-                    <p class="text-sm text-slate-700 leading-relaxed">{% if inquiry.short_description_en %}{{ inquiry.short_description_en }}{% elif inquiry.ai_brief_en %}{{ inquiry.ai_brief_en }}{% endif %}</p>
-                    {% endif %}
-                    {% if inquiry.short_description_ar or inquiry.ai_brief_ar %}
-                    <p class="text-sm text-slate-700 leading-relaxed mt-2" dir="rtl">{% if inquiry.short_description_ar %}{{ inquiry.short_description_ar }}{% elif inquiry.ai_brief_ar %}{{ inquiry.ai_brief_ar }}{% endif %}</p>
-                    {% endif %}
-                </div>
-                {% endif %}
-
-                <div class="mb-5">
-                    <button type="button" id="generateAiBtn" onclick="generateAIResponse()" class="w-full inline-flex items-center justify-center gap-2 px-4 py-3 bg-navy text-white rounded-xl font-bold hover:bg-blue transition text-sm shadow-lg">
-                        <i data-lucide="sparkles" class="w-4 h-4"></i>
-                        {% trans "Generate AI Response" %}
-                    </button>
-                </div>
-
-                <div id="aiSuggestions" class="hidden mb-5 space-y-3">
-                    <div class="flex items-center gap-2 mb-2">
-                        <i data-lucide="sparkles" class="w-4 h-4 text-navy"></i>
-                        <span class="text-sm font-semibold text-navy">{% trans "AI Generated Response (click to use)" %}</span>
-                    </div>
-                    <div id="aiSuggestionEn" onclick="useAISuggestion('en')" class="ai-suggestion-card">
-                        <p class="text-[10px] font-bold text-slate uppercase mb-1">English</p>
-                        <p class="text-sm text-slate-700" id="aiSuggestionEnText"></p>
-                    </div>
-                    <div id="aiSuggestionAr" onclick="useAISuggestion('ar')" class="ai-suggestion-card" dir="rtl" style="text-align: right;">
-                        <p class="text-[10px] font-bold text-slate uppercase mb-1">العربية</p>
-                        <p class="text-sm text-slate-700" id="aiSuggestionArText"></p>
-                    </div>
-                </div>
-
-                <div class="mb-4">
-                    <label class="block text-sm font-semibold text-navy mb-2">{% trans "Your Response" %} <span class="text-red-500">*</span></label>
-                    <textarea name="response" id="responseText" rows="8"
-                        class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-navy focus:ring-2 focus:ring-navy/20 resize-none text-sm"
-                        placeholder="{% trans 'Enter your response...' %}" required>{{ inquiry.response|default:'' }}</textarea>
-                </div>
-
-                <p class="text-xs text-slate-400 mt-1">
-                    <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
-                    {% trans "The response will be sent to the inquirer via SMS and Email." %}
-                </p>
-            </div>
-            <div class="p-6 border-t border-slate-200 flex gap-3">
-                <button type="submit" class="flex-1 px-4 py-2.5 bg-navy text-white rounded-xl font-semibold hover:bg-navy/90 transition text-sm inline-flex items-center justify-center gap-2">
-                    <i data-lucide="send" class="w-4 h-4"></i>
-                    {% trans "Response to Patient" %}
-                </button>
-                <button type="button" onclick="closeModal('respondModal')" class="px-4 py-2.5 bg-white border-2 border-slate-200 rounded-xl font-semibold text-slate-600 hover:bg-slate-50 transition text-sm">
-                    {% trans "Cancel" %}
-                </button>
-            </div>
-        </form>
-    </div>
-</div>
+<!-- Respond Modal (removed per workflow realignment: department owns resolution) -->
 
 <!-- Assign Modal -->
 <div id="assignModal" style="display:none" class="fixed inset-0 bg-black/50 z-50 flex items-center justify-center p-4">
@@ -989,10 +912,6 @@ function closeModal(id) {
     document.getElementById(id).style.display = 'none';
 }
 
-function showRespondModal() {
-    document.getElementById('respondModal').style.display = 'flex';
-}
-
 function showAssignModal() {
     document.getElementById('assignModal').style.display = 'flex';
 }
@@ -1072,52 +991,6 @@ function loadDeptContactsInline(deptId) {
         });
 }
 
-function generateAIResponse() {
-    const btn = document.getElementById('generateAiBtn');
-    const suggestionsDiv = document.getElementById('aiSuggestions');
-    btn.disabled = true;
-    btn.innerHTML = '<span class="spinner"></span> {% trans "Generating..." %}';
-    suggestionsDiv.classList.add('hidden');
-    fetch('/complaints/api/inquiries/{{ inquiry.pk }}/generate_ai_response/', {
-        method: 'POST',
-        headers: { 'Content-Type': 'application/json', 'X-CSRFToken': getCSRFToken() },
-        credentials: 'same-origin'
-    })
-    .then(response => { if (!response.ok) return response.json().then(data => { throw new Error(data.error || 'Request failed'); }); return response.json(); })
-    .then(data => {
-        btn.disabled = false;
-        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
-        lucide.createIcons();
-        if (data.success) {
-            document.getElementById('aiSuggestionEnText').textContent = data.response_en;
-            document.getElementById('aiSuggestionArText').textContent = data.response_ar;
-            suggestionsDiv.classList.remove('hidden');
-        } else { alert(data.error || '{% trans "Failed to generate response" %}'); }
-    })
-    .catch(error => {
-        console.error('Error:', error);
-        btn.disabled = false;
-        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
-        lucide.createIcons();
-        alert(error.message || '{% trans "An error occurred while generating response" %}');
-    });
-}
-
-function useAISuggestion(lang) {
-    var text = '';
-    var card = null;
-    if (lang === 'en') {
-        text = document.getElementById('aiSuggestionEnText').textContent;
-        card = document.getElementById('aiSuggestionEn');
-    } else {
-        text = document.getElementById('aiSuggestionArText').textContent;
-        card = document.getElementById('aiSuggestionAr');
-    }
-    document.getElementById('responseText').value = text;
-    card.classList.add('selected');
-    setTimeout(() => card.classList.remove('selected'), 1500);
-}
-
 function reanalyzeAI() {
     const btn = document.getElementById('reanalyzeBtn');
     const content = document.getElementById('aiAnalysisContent');
@@ -1163,7 +1036,6 @@ function escapeHtml(text) { const div = document.createElement('div'); div.textC
 
 document.addEventListener('keydown', function(e) {
     if (e.key === 'Escape') {
-        closeModal('respondModal');
         closeModal('assignModal');
         closeModal('sendToDeptModal');
     }

templates/feedback/feedback_detail.html

@@ -352,6 +352,10 @@
                         {% endfor %}
                     </select>
                     <textarea name="note" rows="2" placeholder="{% trans 'Add a note...' %}" class="w-full mt-2 px-3 py-2 bg-white border border-slate-200 rounded-lg text-sm focus:outline-none focus:ring-2 focus:ring-navy"></textarea>
+                    <label class="flex items-center gap-2 mt-2 text-xs text-slate-600 cursor-pointer">
+                        <input type="checkbox" name="implemented_notice" class="rounded border-slate-300 text-navy focus:ring-navy">
+                        <span>{% trans "Implemented — notify the patient with the good news" %}</span>
+                    </label>
                     <button type="submit" class="w-full mt-2 px-4 py-2 bg-navy text-white text-sm font-semibold rounded-lg hover:bg-navy/90 transition">
                         <i data-lucide="refresh-cw" class="w-3 h-3 inline-block me-1"></i>{% trans "Update" %}
                     </button>

templates/observations/observation_detail.html

@@ -124,22 +124,89 @@
     {% endif %}
 </div>
 {% elif observation.department_responded_at and observation.status not in 'resolved,closed' %}
-<div class="bg-green-50 rounded-2xl border border-green-200 p-4 mb-6 flex items-center justify-between gap-4">
-    <div class="flex items-center gap-3">
+<div class="bg-green-50 rounded-2xl border border-green-200 p-4 mb-6">
+    <div class="flex items-center gap-3 mb-3">
         <div class="w-9 h-9 rounded-full bg-green-100 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i></div>
-        <div><p class="text-sm font-bold text-navy">{% trans "Department has responded" %}</p><p class="text-xs text-slate">{% trans "Review the response and resolve this observation." %}</p></div>
+        <div class="flex-1">
+            <p class="text-sm font-bold text-navy">{% trans "Department has responded" %}</p>
+            <p class="text-xs text-slate">{% trans "Decide what to do next, then resolve and inform the reporter." %}</p>
+        </div>
     </div>
     {% if can_convert %}
-    <form method="post" action="{% url 'observations:observation_change_status' observation.id %}" class="inline shrink-0" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
+    <div class="grid grid-cols-2 md:grid-cols-4 gap-2">
+        {% if not observation.action_id %}
+        <a href="{% url 'observations:observation_convert_to_action' observation.id %}"
+           class="p-3 border-green-200 bg-white rounded-xl hover:bg-green-100 flex flex-col items-center gap-1 group transition text-center">
+            <i data-lucide="arrow-right-circle" class="w-5 h-5 text-green-600"></i>
+            <span class="text-[10px] font-bold text-green-700 uppercase leading-tight">{% trans "Create Action" %}</span>
+            <span class="text-[9px] text-slate">{% trans "Minor / isolated" %}</span>
+        </a>
+        {% else %}
+        <div class="p-3 border-green-200 bg-green-100 rounded-xl flex flex-col items-center gap-1 text-center">
+            <i data-lucide="check" class="w-5 h-5 text-green-600"></i>
+            <span class="text-[10px] font-bold text-green-700 uppercase leading-tight">{% trans "Action exists" %}</span>
+        </div>
+        {% endif %}
+
+        <a href="{% url 'rca:rca_create' %}?related_model=observation&related_id={{ observation.pk }}"
+           class="p-3 border-purple-200 bg-white rounded-xl hover:bg-purple-50 flex flex-col items-center gap-1 group transition text-center">
+            <i data-lucide="search" class="w-5 h-5 text-purple-600"></i>
+            <span class="text-[10px] font-bold text-purple-700 uppercase leading-tight">{% trans "Start RCA" %}</span>
+            <span class="text-[9px] text-slate">{% trans "Serious / pattern" %}</span>
+        </a>
+
+        {% if can_admin %}
+        <a href="{% url 'projects:project_create' %}?related_model=observation&related_id={{ observation.pk }}"
+           class="p-3 border-teal-200 bg-white rounded-xl hover:bg-teal-50 flex flex-col items-center gap-1 group transition text-center">
+            <i data-lucide="folder-plus" class="w-5 h-5 text-teal-600"></i>
+            <span class="text-[10px] font-bold text-teal-700 uppercase leading-tight">{% trans "QI Project" %}</span>
+            <span class="text-[9px] text-slate">{% trans "Systemic trend" %}</span>
+        </a>
+        {% endif %}
+
+        <form method="post" action="{% url 'observations:observation_change_status' observation.id %}"
+              class="contents" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
+            {% csrf_token %}
+            <input type="hidden" name="status" value="resolved">
+            <button type="submit"
+                    class="p-3 border-navy bg-navy text-white rounded-xl hover:bg-blue flex flex-col items-center gap-1 transition text-center">
+                <i data-lucide="check-circle" class="w-5 h-5"></i>
+                <span class="text-[10px] font-bold uppercase leading-tight">{% trans "Resolve" %}</span>
+                <span class="text-[9px] text-blue-200">{% trans "No action needed" %}</span>
+            </button>
+        </form>
+    </div>
+    {% else %}
+    {# Non-admin viewers see only the simple resolve form #}
+    <form method="post" action="{% url 'observations:observation_change_status' observation.id %}"
+          class="inline" onsubmit="return confirm('{% trans "Mark this observation as resolved?" %}')">
         {% csrf_token %}<input type="hidden" name="status" value="resolved">
-        <button type="submit" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">{% trans "Resolve" %}</button>
+        <button type="submit" class="px-4 py-2 bg-green-600 text-white rounded-lg font-bold text-sm hover:bg-green-700 transition whitespace-nowrap">
+            {% trans "Resolve" %}
+        </button>
     </form>
     {% endif %}
 </div>
 {% elif observation.status in 'resolved,closed' %}
-<div class="bg-slate-50 rounded-2xl border border-slate-200 p-4 mb-6 flex items-center gap-3">
-    <div class="w-9 h-9 rounded-full bg-slate-200 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-slate-600"></i></div>
-    <div><p class="text-sm font-bold text-navy">{% trans "This observation is resolved" %}</p></div>
+<div class="bg-slate-50 rounded-2xl border border-slate-200 p-4 mb-6 flex items-center justify-between gap-4">
+    <div class="flex items-center gap-3">
+        <div class="w-9 h-9 rounded-full bg-slate-200 flex items-center justify-center shrink-0"><i data-lucide="check-circle-2" class="w-4 h-4 text-slate-600"></i></div>
+        <div>
+            <p class="text-sm font-bold text-navy">{% trans "This observation is resolved" %}</p>
+            {% if observation.response_sent_at %}
+            <p class="text-xs text-slate">{% trans "Reporter informed on" %} {{ observation.response_sent_at|date:"M d, Y H:i" }}</p>
+            {% else %}
+            <p class="text-xs text-slate">{% trans "Reporter has not yet been informed." %}</p>
+            {% endif %}
+        </div>
+    </div>
+    {% if can_convert and not observation.response_sent_at and observation.status == 'resolved' %}
+    <button type="button" onclick="document.getElementById('respondModal').style.display='flex'"
+            class="px-4 py-2 bg-navy text-white rounded-lg font-bold text-sm hover:bg-blue transition whitespace-nowrap inline-flex items-center gap-2">
+        <i data-lucide="mail" class="w-4 h-4"></i>
+        {% trans "Inform Reporter" %}
+    </button>
+    {% endif %}
 </div>
 {% endif %}
 

templates/organizations/department_detail.html

@@ -239,6 +239,35 @@
     </div>
     {% endif %}
 
+    {% if dept_appreciations_count > 0 %}
+    <!-- Appreciations received by this department (recognition) -->
+    <div class="bg-gradient-to-br from-amber-50 to-yellow-50 border border-amber-200 rounded-2xl p-5 my-4">
+        <div class="flex items-center justify-between mb-3">
+            <div class="flex items-center gap-2">
+                <div class="w-8 h-8 rounded-full bg-amber-100 flex items-center justify-center">
+                    <i data-lucide="award" class="w-4 h-4 text-amber-600"></i>
+                </div>
+                <h3 class="text-sm font-bold text-navy">{% trans "Appreciations Received" %}</h3>
+            </div>
+            <span class="text-2xl font-bold text-amber-600">{{ dept_appreciations_count }}</span>
+        </div>
+        <ul class="space-y-2">
+            {% for apr in dept_appreciations %}
+            <li class="text-xs text-slate-700 flex items-start gap-2 bg-white/60 rounded-lg p-2">
+                <i data-lucide="quote" class="w-3 h-3 mt-0.5 shrink-0 text-amber-500"></i>
+                <span class="flex-1">
+                    {{ apr.message_en|default:apr.message_ar|truncatewords:18 }}
+                    <span class="block text-[10px] text-slate-400 mt-0.5">
+                        {{ apr.sent_at|date:"M d, Y" }}
+                        {% if apr.sender %}· {{ apr.sender.get_full_name }}{% endif %}
+                    </span>
+                </span>
+            </li>
+            {% endfor %}
+        </ul>
+    </div>
+    {% endif %}
+
     {% if can_respond and pending_routing_involvements %}
     <!-- Reject routing forms (for "Wrong Dept" buttons in the Pending Actions table) -->
     {% for inv in pending_routing_involvements %}

templates/organizations/department_inquiry_detail.html

@@ -60,6 +60,13 @@
             </select>
         </form>
 
+        {% if inquiry.status == 'in_progress' and inquiry.contact_status == 'not_contacted' %}
+        <span class="inline-flex items-center gap-1.5 text-xs text-amber-700 bg-amber-50 border border-amber-200 rounded-lg px-2.5 py-1.5">
+            <i data-lucide="info" class="w-3.5 h-3.5"></i>
+            {% trans "Record a contact outcome above before resolving." %}
+        </span>
+        {% endif %}
+
         {% if inquiry.status == 'in_progress' %}
         <!-- Mark Resolved (requires a patient contact outcome first) -->
         <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% filter escapejs %}{% trans "Mark this inquiry as resolved?" %}{% endfilter %}')">