diff --git a/.target-last-build b/.target-last-build
index 8f8b46d..84fbc6a 100644
--- a/.target-last-build
+++ b/.target-last-build
@@ -1 +1 @@
-hh-dev:hh-dev-build-1784025225|1784026493
+hh-dev:hh-dev-build-1784453317|1784453370
diff --git a/apps/organizations/ui_views.py b/apps/organizations/ui_views.py
index 10b102e..9545608 100644
--- a/apps/organizations/ui_views.py
+++ b/apps/organizations/ui_views.py
@@ -3017,13 +3017,32 @@ def department_record_complaint(request, pk):
 
     department = get_object_or_404(Department, pk=pk if False else complaint.department_id)
     user = request.user
+
+    # A department member may view a complaint when their department is the
+    # complaint's primary department (and it has been dispatched) OR when their
+    # department is one of the routed involved departments (and that routing
+    # was sent). This mirrors the OR-filter used to surface complaints on the
+    # department detail page, so the modal authorizes exactly the records the
+    # user can already see in the list.
+    allowed_dept_ids = set()
+    if complaint.department_id and complaint.sent_to_department:
+        allowed_dept_ids.add(complaint.department_id)
+    allowed_dept_ids.update(
+        complaint.involved_departments.filter(sent=True).values_list("department_id", flat=True)
+    )
+
+    dept_member_ok = user.department_id in allowed_dept_ids
+    director_ok = user.is_director() and user.get_directed_departments().filter(
+        id__in=allowed_dept_ids
+    ).exists()
+
     if not (
         user.is_px_admin()
         or (user.is_hospital_admin() and user.hospital == complaint.hospital)
-        or (user.is_champion() and user.department_id == complaint.department_id)
-        or (user.is_department_manager() and user.department_id == complaint.department_id)
-        or (user.is_basic_staff() and user.department_id == complaint.department_id)
-        or (user.is_director() and user.get_directed_departments().filter(id=complaint.department_id).exists())
+        or (user.is_champion() and dept_member_ok)
+        or (user.is_department_manager() and dept_member_ok)
+        or (user.is_basic_staff() and dept_member_ok)
+        or director_ok
     ):
         return JsonResponse({"error": "Access denied"}, status=403)
 
diff --git a/templates/components/send_to_modal.html b/templates/components/send_to_modal.html
index 3c9bef1..6b6c113 100644
--- a/templates/components/send_to_modal.html
+++ b/templates/components/send_to_modal.html
@@ -22,45 +22,18 @@ Required context variables:
                     <i data-lucide="x" class="w-5 h-5"></i>
                 </button>
             </div>
-            <p class="text-sm text-slate mt-2">{% trans "Select a person or department to send this item to for response." %}</p>
+            <p class="text-sm text-slate mt-2">{% trans "Select a department to send this item to for response." %}</p>
         </div>
         
         <form id="sendToForm" onsubmit="handleSendToSubmit(event)">
             {% csrf_token %}
             <input type="hidden" id="sendItemId" name="item_id" value="">
             <input type="hidden" id="sendItemType" name="item_type" value="">
+            <input type="hidden" name="recipient_type" value="department">
             
             <div class="p-6">
-                <!-- Recipient Type Tabs -->
-                <div class="mb-4">
-                    <label class="block text-sm font-semibold text-navy mb-2">{% trans "Send To" %}</label>
-                    <div class="flex gap-2">
-                        <label class="flex-1 flex items-center gap-2 px-4 py-3 border-2 rounded-xl cursor-pointer transition-all border-navy bg-navy/5 text-navy font-semibold text-sm" id="recipientLabelPerson" onclick="switchRecipientType('person')">
-                            <input type="radio" name="recipient_type" value="person" checked class="accent-navy" onchange="switchRecipientType('person')">
-                            <i data-lucide="user" class="w-4 h-4"></i>
-                            {% trans "Person" %}
-                        </label>
-                        <label class="flex-1 flex items-center gap-2 px-4 py-3 border-2 rounded-xl cursor-pointer transition-all border-slate-200 text-slate-500 text-sm" id="recipientLabelDepartment" onclick="switchRecipientType('department')">
-                            <input type="radio" name="recipient_type" value="department" class="accent-navy" onchange="switchRecipientType('department')">
-                            <i data-lucide="building-2" class="w-4 h-4"></i>
-                            {% trans "Department" %}
-                        </label>
-                    </div>
-                </div>
-                
-                <!-- Person Selection -->
-                <div id="personSection" class="mb-4">
-                    <label class="block text-sm font-semibold text-navy mb-2">{% trans "Select Person" %} <span class="text-red-500">*</span></label>
-                    <select name="person_id" id="personSelect" class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-navy focus:ring-2 focus:ring-navy/20 text-sm">
-                        <option value="">{% trans "Select Person" %}</option>
-                        {% for user in users %}
-                        <option value="{{ user.id }}">{{ user.get_full_name|default:user.email }} {% if user.department %}({{ user.department.get_localized_name }}){% endif %}</option>
-                        {% endfor %}
-                    </select>
-                </div>
-                
                 <!-- Department Selection -->
-                <div id="departmentSection" class="mb-4 hidden">
+                <div class="mb-4">
                     <label class="block text-sm font-semibold text-navy mb-2">{% trans "Select Department" %} <span class="text-red-500">*</span></label>
                     <select name="department_id" id="departmentSelect" class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-navy focus:ring-2 focus:ring-navy/20 text-sm">
                         <option value="">{% trans "Select Department" %}</option>
@@ -131,13 +104,10 @@ function showSendModal(itemId, itemType, preselectDeptId) {
     document.getElementById('sendSuccess').classList.add('hidden');
 
     if (preselectDeptId) {
-        switchRecipientType('department');
         var deptSelect = document.getElementById('departmentSelect');
         if (deptSelect) {
             deptSelect.value = preselectDeptId;
         }
-    } else {
-        switchRecipientType('person');
     }
 }
 
@@ -145,33 +115,6 @@ function closeSendModal() {
     document.getElementById('sendToModal').classList.add('hidden');
 }
 
-function switchRecipientType(type) {
-    const personSection = document.getElementById('personSection');
-    const departmentSection = document.getElementById('departmentSection');
-    const personLabel = document.getElementById('recipientLabelPerson');
-    const deptLabel = document.getElementById('recipientLabelDepartment');
-    const personRadio = document.querySelector('input[name="recipient_type"][value="person"]');
-    const deptRadio = document.querySelector('input[name="recipient_type"][value="department"]');
-
-    if (type === 'person') {
-        if (personRadio) personRadio.checked = true;
-        personSection.classList.remove('hidden');
-        departmentSection.classList.add('hidden');
-        personLabel.classList.add('border-navy', 'bg-navy/5', 'text-navy', 'font-semibold');
-        personLabel.classList.remove('border-slate-200', 'text-slate-500');
-        deptLabel.classList.add('border-slate-200', 'text-slate-500');
-        deptLabel.classList.remove('border-navy', 'bg-navy/5', 'text-navy', 'font-semibold');
-    } else {
-        if (deptRadio) deptRadio.checked = true;
-        personSection.classList.add('hidden');
-        departmentSection.classList.remove('hidden');
-        deptLabel.classList.add('border-navy', 'bg-navy/5', 'text-navy', 'font-semibold');
-        deptLabel.classList.remove('border-slate-200', 'text-slate-500');
-        personLabel.classList.add('border-slate-200', 'text-slate-500');
-        personLabel.classList.remove('border-navy', 'bg-navy/5', 'text-navy', 'font-semibold');
-    }
-}
-
 function loadDepartmentContacts(deptId) {
     // Deprecated: contact-person picker removed. Sends to champion + manager automatically.
 }
@@ -184,14 +127,8 @@ function handleSendToSubmit(event) {
     const errorDiv = document.getElementById('sendError');
     const successDiv = document.getElementById('sendSuccess');
     const submitBtn = document.getElementById('sendSubmitBtn');
-    
-    const recipientType = formData.get('recipient_type');
-    if (recipientType === 'person' && !formData.get('person_id')) {
-        errorDiv.textContent = '{% trans "Please select a person." %}';
-        errorDiv.classList.remove('hidden');
-        return;
-    }
-    if (recipientType === 'department' && !formData.get('department_id')) {
+
+    if (!formData.get('department_id')) {
         errorDiv.textContent = '{% trans "Please select a department." %}';
         errorDiv.classList.remove('hidden');
         return;
diff --git a/templates/organizations/department_detail.html b/templates/organizations/department_detail.html
index cf8bb5a..72e94a9 100644
--- a/templates/organizations/department_detail.html
+++ b/templates/organizations/department_detail.html
@@ -1680,10 +1680,10 @@ function renderRecordModal(type, d) {
 
     if (type === 'inquiry' && d.response) {
         html += '<div class="bg-blue-50 rounded-xl p-4">';
-        html += '<h3 class="text-sm font-bold text-blue-700 flex items-center gap-2 mb-2"><i data-lucide="message-square" class="w-4 h-4"></i> {% trans "Response to Patient" | escapejs %}';
+        html += '<h3 class="text-sm font-bold text-blue-700 flex items-center gap-2 mb-2"><i data-lucide="message-square" class="w-4 h-4"></i> {% filter escapejs %}{% trans "Response to Patient" %}{% endfilter %}';
         if (d.responded_at) html += '<span class="text-[10px] text-blue-600 font-normal ml-2">' + escHtml(d.responded_at) + '</span>';
         html += '</h3>';
-        if (d.responded_by) html += '<p class="text-[10px] text-slate-500 mb-2">{% trans "By" | escapejs %} ' + escHtml(d.responded_by) + '</p>';
+        if (d.responded_by) html += '<p class="text-[10px] text-slate-500 mb-2">{% filter escapejs %}{% trans "By" %}{% endfilter %} ' + escHtml(d.responded_by) + '</p>';
         html += '<p class="text-sm text-slate-700 whitespace-pre-wrap">' + escHtml(d.response) + '</p>';
         html += '</div>';
     }
@@ -1691,7 +1691,7 @@ function renderRecordModal(type, d) {
     if (type === 'inquiry' && d.resolved_at) {
         html += '<div class="bg-green-50 rounded-xl p-3 flex items-center gap-2">';
         html += '<i data-lucide="check-circle-2" class="w-4 h-4 text-green-600"></i>';
-        html += '<span class="text-xs text-green-700 font-semibold">{% trans "Resolved" | escapejs %} ' + escHtml(d.resolved_at);
+        html += '<span class="text-xs text-green-700 font-semibold">{% filter escapejs %}{% trans "Resolved" %}{% endfilter %} ' + escHtml(d.resolved_at);
         if (d.resolved_by) html += ' &middot; ' + escHtml(d.resolved_by);
         html += '</span>';
         html += '</div>';
diff --git a/templates/organizations/department_inquiry_detail.html b/templates/organizations/department_inquiry_detail.html
index 0d5f61c..e7c32a0 100644
--- a/templates/organizations/department_inquiry_detail.html
+++ b/templates/organizations/department_inquiry_detail.html
@@ -62,7 +62,7 @@
 
         {% if inquiry.status == 'in_progress' %}
         <!-- Mark Resolved (requires a patient contact outcome first) -->
-        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}">
+        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% filter escapejs %}{% trans "Mark this inquiry as resolved?" %}{% endfilter %}')">
             {% csrf_token %}
             <input type="hidden" name="status" value="resolved">
             <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
@@ -76,7 +76,7 @@
         </form>
 
         <!-- Mark Closed -->
-        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}">
+        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% filter escapejs %}{% trans "Close this inquiry? No further actions will be available." %}{% endfilter %}')">
             {% csrf_token %}
             <input type="hidden" name="status" value="closed">
             <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
@@ -85,19 +85,9 @@
             </button>
         </form>
 
-        <!-- Mark Contacted - No Response (terminal: couldn't reach the patient) -->
-        <form method="post" action="{% url 'inquiries:inquiry_change_status' inquiry.pk %}" onsubmit="return confirm('{% trans "Mark this inquiry as Contacted - No Response? The patient's contact status will be updated automatically." %}')">
-            {% csrf_token %}
-            <input type="hidden" name="status" value="contact_no_response">
-            <input type="hidden" name="next" value="{% url 'organizations:department_inquiry_detail' department.pk inquiry.pk %}">
-            <button type="submit" class="px-3 py-2 bg-amber-100 text-amber-700 border border-amber-200 rounded-lg text-sm font-semibold hover:bg-amber-200 transition flex items-center gap-1">
-                <i data-lucide="phone-off" class="w-4 h-4"></i> {% trans "No Response" %}
-            </button>
-        </form>
-
         <!-- Forward to another department (only available while in progress) -->
         <button type="button"
-                onclick="showSendModal('{{ inquiry.pk }}', 'inquiry'); switchRecipientType('department');"
+                onclick="showSendModal('{{ inquiry.pk }}', 'inquiry');"
                 class="px-3 py-2 bg-amber-50 text-amber-700 border border-amber-200 rounded-lg text-sm font-semibold hover:bg-amber-100 transition flex items-center gap-1">
             <i data-lucide="share-2" class="w-4 h-4"></i> {% trans "Forward" %}
         </button>