diff --git a/e2e/tests/workflows/deep-workflow-v5.spec.ts b/e2e/tests/workflows/deep-workflow-v5.spec.ts
new file mode 100644
index 0000000..0d45ab1
--- /dev/null
+++ b/e2e/tests/workflows/deep-workflow-v5.spec.ts
@@ -0,0 +1,238 @@
+/* eslint-disable */
+/**
+ * DEEP WORKFLOW V5 — exports, source user creation, OVR, satisfaction,
+ * appreciation leaderboard/badges, government ticket import, presentation generate.
+ *
+ * Run headed:
+ *   E2E_MAXIMIZED=1 npx playwright test --headed --project chromium deep-workflow-v5 --workers=1
+ */
+import { test } from '@playwright/test';
+import { execSync } from 'child_process';
+import * as path from 'path';
+import * as fs from 'fs';
+import { attachObservers, observe, loginAndScope, OBS, BASE_URL, getE2EHospitalId } from '../../helpers/audit';
+import { RoleName } from '../../helpers/helpers';
+
+const PROJECT_ROOT = path.resolve(__dirname, '..', '..', '..');
+const M = 'DeepWorkflowV5';
+const ADMIN: RoleName = 'hospital_admin';
+
+type Page = import('@playwright/test').Page;
+
+async function login(page: Page, role: RoleName = ADMIN) { await page.context().clearCookies(); await loginAndScope(page, role, M); }
+async function csrfOf(page: Page): Promise<string> {
+  return page.context().cookies().then((c) => c.find((x) => x.name === 'csrftoken')?.value || '');
+}
+async function postForm(page: Page, url: string, data: Record<string, string>) {
+  const csrf = await csrfOf(page);
+  return page.context().request.post(url, {
+    maxRedirects: 0,
+    headers: { 'X-Requested-With': 'XMLHttpRequest', ...(csrf ? { 'X-CSRFToken': csrf } : {}) },
+    form: { csrfmiddlewaretoken: csrf, ...data },
+  });
+}
+function uv(args: string): string { return execSync(args, { cwd: PROJECT_ROOT }).toString(); }
+function shellPy(code: string): string {
+  const tmpFile = `/tmp/e2e_v5_${Date.now()}_${Math.random().toString(36).slice(2,6)}.py`;
+  fs.writeFileSync(tmpFile, code);
+  const out = uv(`uv run manage.py shell < ${tmpFile}`);
+  try { fs.unlinkSync(tmpFile); } catch {}
+  return out;
+}
+
+test.describe('Deep Workflow V5', () => {
+  test.describe.configure({ mode: 'serial' });
+
+  // ── 1. Complaint CSV + Excel export ─────────────────────────────────────
+  test('Complaint exports: CSV + Excel', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      const csv = await page.context().request.get(`${BASE_URL}/complaints/export/csv/`);
+      const csvOk = csv.status() === 200 && (csv.headers()['content-type'] || '').includes('csv');
+      observe(M, 'complaint-csv', csvOk ? 'PASS' : 'FAIL', `CSV HTTP ${csv.status()} ct=${csv.headers()['content-type']}`, { http: csv.status() });
+
+      const xls = await page.context().request.get(`${BASE_URL}/complaints/export/excel/`);
+      const xlsCt = xls.headers()['content-type'] || '';
+      const xlsOk = xls.status() === 200 && (xlsCt.includes('spreadsheet') || xlsCt.includes('excel') || xlsCt.includes('octet'));
+      observe(M, 'complaint-excel', xlsOk ? 'PASS' : 'FAIL', `Excel HTTP ${xls.status()} ct=${xlsCt}`, { http: xls.status() });
+    } catch (e) { observe(M, 'complaint-exports', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 2. Inquiry exports ──────────────────────────────────────────────────
+  test('Inquiry exports: incoming + outgoing', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      const inc = await page.context().request.get(`${BASE_URL}/inquiries/export/incoming/`);
+      observe(M, 'inq-export-incoming', inc.status() < 400 ? 'PASS' : 'WARN', `incoming HTTP ${inc.status()}`, { http: inc.status() });
+      const out = await page.context().request.get(`${BASE_URL}/inquiries/export/outgoing/`);
+      observe(M, 'inq-export-outgoing', out.status() < 400 ? 'PASS' : 'WARN', `outgoing HTTP ${out.status()}`, { http: out.status() });
+    } catch (e) { observe(M, 'inq-exports', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 3. Complaint update satisfaction ─────────────────────────────────────
+  test('Complaint: update satisfaction', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      const out = shellPy(`
+import django, os
+os.environ.setdefault('DJANGO_SETTINGS_MODULE', 'config.settings.dev')
+django.setup()
+from apps.complaints.models import Complaint
+from apps.organizations.models import Hospital
+h = Hospital.objects.get(code='E2E-HOSP')
+c = Complaint.objects.filter(hospital=h).first()
+print('CID=' + str(c.id) if c else 'CID=NONE')
+`);
+      const m = out.match(/CID=(\S+)/);
+      if (!m || m[1] === 'NONE') { observe(M, 'satisfaction', 'WARN', 'no complaint', {}); return; }
+      const r = await postForm(page, `${BASE_URL}/complaints/${m[1]}/update-satisfaction/`, { satisfaction: 'satisfied' });
+      observe(M, 'complaint-satisfaction', r.status() < 400 ? 'PASS' : 'WARN', `satisfaction HTTP ${r.status()}`, { http: r.status() });
+    } catch (e) { observe(M, 'satisfaction', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 4. Appreciation: leaderboard + badges ───────────────────────────────
+  test('Appreciation: leaderboard + my badges + admin badges', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      await page.goto(`${BASE_URL}/appreciation/leaderboard/`);
+      await page.waitForLoadState('domcontentloaded');
+      observe(M, 'apr-leaderboard', 'PASS', 'leaderboard page loads', { url: page.url() });
+
+      await page.goto(`${BASE_URL}/appreciation/badges/`);
+      await page.waitForLoadState('domcontentloaded');
+      observe(M, 'apr-my-badges', 'PASS', 'my badges page loads', { url: page.url() });
+
+      await page.goto(`${BASE_URL}/appreciation/admin/badges/`);
+      await page.waitForLoadState('domcontentloaded');
+      observe(M, 'apr-admin-badges', 'PASS', 'admin badges page loads', { url: page.url() });
+    } catch (e) { observe(M, 'apr-extra', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 5. Presentation generate (with longer timeout) ──────────────────────
+  test('Presentations: generate page + create', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    const hospId = await getE2EHospitalId(page);
+    try {
+      // generate page (may take a while rendering charts)
+      await page.goto(`${BASE_URL}/presentations/generate/`, { timeout: 30000 }).catch(() => {});
+      await page.waitForLoadState('domcontentloaded').catch(() => {});
+      await page.waitForTimeout(1000);
+      const body = (await page.textContent('body').catch(() => '')) || '';
+      const renders = body.length > 200;
+      observe(M, 'pres-gen-page', renders ? 'PASS' : 'WARN', `generate page: ${renders} (${body.length} chars)`, { url: page.url() });
+
+      // try POST to generate (may timeout on data processing — that's OK)
+      if (renders) {
+        const r = await postForm(page, `${BASE_URL}/presentations/generate/`, {
+          hospital: hospId, year: '2026', report_type: 'complaints',
+        });
+        observe(M, 'pres-generate', r.status() < 500 ? 'PASS' : 'WARN', `generate POST HTTP ${r.status()}`, { http: r.status() });
+      }
+    } catch (e) { observe(M, 'pres', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 6. Government ticket import page ────────────────────────────────────
+  test('Government ticket import page', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      await page.goto(`${BASE_URL}/complaints/government-tickets/import/`);
+      await page.waitForLoadState('domcontentloaded');
+      const renders = (await page.textContent('body') || '').length > 200;
+      observe(M, 'gov-import', renders ? 'PASS' : 'WARN', `import page: ${renders}`, { url: page.url() });
+    } catch (e) { observe(M, 'gov-import', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 7. Complaint OVR toggle ─────────────────────────────────────────────
+  test('Complaint: OVR toggle', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      const out = shellPy(`
+import django, os
+os.environ.setdefault('DJANGO_SETTINGS_MODULE', 'config.settings.dev')
+django.setup()
+from apps.complaints.models import Complaint
+from apps.organizations.models import Hospital
+h = Hospital.objects.get(code='E2E-HOSP')
+c = Complaint.objects.filter(hospital=h).first()
+print('CID=' + str(c.id) if c else 'CID=NONE')
+`);
+      const m = out.match(/CID=(\S+)/);
+      if (!m || m[1] === 'NONE') { observe(M, 'ovr', 'WARN', 'no complaint', {}); return; }
+      const cid = m[1];
+      const r = await postForm(page, `${BASE_URL}/complaints/${cid}/toggle-escalated-ovr/`, {});
+      observe(M, 'ovr-toggle', r.status() < 400 ? 'PASS' : 'WARN', `OVR toggle HTTP ${r.status()}`, { http: r.status() });
+    } catch (e) { observe(M, 'ovr', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 8. Complaint analytics page ─────────────────────────────────────────
+  test('Complaint analytics page', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    try {
+      await page.goto(`${BASE_URL}/complaints/analytics/`);
+      await page.waitForLoadState('domcontentloaded');
+      const body = (await page.textContent('body')) || '';
+      const hasCharts = await page.locator('canvas, svg, .apexcharts-canvas, [id*="chart"]').count() > 0;
+      observe(M, 'complaint-analytics', body.length > 500 ? 'PASS' : 'WARN', `analytics: ${body.length} chars, charts=${hasCharts}`, { url: page.url() });
+    } catch (e) { observe(M, 'analytics', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 9. Source user: actually create a complaint ─────────────────────────
+  test('PX Source user: create complaint', async ({ page }) => {
+    attachObservers(page, M, 'source_user');
+    await login(page, 'source_user');
+    const hospId = await getE2EHospitalId(page);
+    try {
+      const out = shellPy(`
+import django, os
+os.environ.setdefault('DJANGO_SETTINGS_MODULE', 'config.settings.dev')
+django.setup()
+from apps.organizations.models import Department
+from apps.organizations.models import Hospital
+h = Hospital.objects.get(code='E2E-HOSP')
+d = Department.objects.filter(hospital=h).first()
+print('DID=' + str(d.id))
+`);
+      const m = out.match(/DID=(\S+)/);
+      const did = m ? m[1] : '';
+      const r = await postForm(page, `${BASE_URL}/px-sources/complaints/new/`, {
+        complainant_name: `E2E Source ${Date.now()}`,
+        mobile_number: '0551234567', patient_name: 'E2E Patient',
+        national_id: `E2E-SRC-${Date.now()}`, incident_date: '2026-06-17',
+        hospital: hospId, department: did,
+        complaint_details: 'E2E source user complaint test',
+        severity: 'medium', priority: 'medium',
+      });
+      observe(M, 'source-complaint-create', r.status() < 400 ? 'PASS' : 'WARN', `source complaint HTTP ${r.status()}`, { http: r.status() });
+    } catch (e) { observe(M, 'source-create', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+
+  // ── 10. Appreciation category create ────────────────────────────────────
+  test('Appreciation: admin category create', async ({ page }) => {
+    attachObservers(page, M, ADMIN);
+    await login(page);
+    const hospId = await getE2EHospitalId(page);
+    try {
+      const r = await postForm(page, `${BASE_URL}/appreciation/admin/categories/create/`, {
+        code: `E2E-CAT-${Date.now().toString().slice(-6)}`,
+        name_en: 'E2E Test Category', name_ar: 'E2E',
+        hospital: hospId, is_active: 'on',
+      });
+      observe(M, 'apr-category', r.status() < 400 ? 'PASS' : 'WARN', `category create HTTP ${r.status()}`, { http: r.status() });
+    } catch (e) { observe(M, 'apr-cat', 'FAIL', `exception: ${(e as Error).message}`, {}); }
+  });
+});
+
+test.afterAll(async () => {
+  const counts = OBS.reduce<Record<string, number>>((a, o) => ((a[o.status] = (a[o.status] || 0) + 1), a), {});
+  console.log('\n=========== DEEP WORKFLOW V5 SUMMARY ===========');
+  console.log('Total observations:', OBS.length, JSON.stringify(counts));
+  console.log('=================================================\n');
+});