update the complaint and inquiry creation for the source user
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@ -254,6 +254,201 @@ class PublicComplaintForm(forms.ModelForm):
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return cleaned_data
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class ComplaintForm(forms.ModelForm):
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"""
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Form for creating complaints by authenticated users.
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Uses Django form rendering with minimal JavaScript for dependent dropdowns.
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Category, subcategory, and source are omitted - AI will determine them.
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"""
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patient = forms.ModelChoiceField(
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label=_("Patient"),
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queryset=Patient.objects.filter(status='active'),
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empty_label=_("Select Patient"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'patientSelect'})
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)
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hospital = forms.ModelChoiceField(
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label=_("Hospital"),
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queryset=Hospital.objects.filter(status='active'),
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empty_label=_("Select Hospital"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'hospitalSelect'})
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)
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department = forms.ModelChoiceField(
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label=_("Department"),
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queryset=Department.objects.none(),
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empty_label=_("Select Department"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'departmentSelect'})
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)
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staff = forms.ModelChoiceField(
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label=_("Staff"),
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queryset=Staff.objects.none(),
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empty_label=_("Select Staff"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'staffSelect'})
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)
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encounter_id = forms.CharField(
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label=_("Encounter ID"),
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required=False,
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widget=forms.TextInput(attrs={'class': 'form-control',
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'placeholder': _('Optional encounter/visit ID')})
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)
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description = forms.CharField(
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label=_("Description"),
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required=True,
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widget=forms.Textarea(attrs={'class': 'form-control',
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'rows': 6,
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'placeholder': _('Detailed description of complaint...')})
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)
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class Meta:
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model = Complaint
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fields = ['patient', 'hospital', 'department', 'staff',
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'encounter_id', 'description']
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def __init__(self, *args, **kwargs):
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user = kwargs.pop('user', None)
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super().__init__(*args, **kwargs)
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# Filter hospital and patient by user permissions
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if user and not user.is_px_admin() and user.hospital:
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self.fields['hospital'].queryset = Hospital.objects.filter(
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id=user.hospital.id
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)
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self.fields['patient'].queryset = Patient.objects.filter(
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primary_hospital=user.hospital,
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status='active'
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)
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# Check for hospital selection in both initial data and POST data
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# This is needed for validation to work correctly
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hospital_id = None
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if 'hospital' in self.data:
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hospital_id = self.data.get('hospital')
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elif 'hospital' in self.initial:
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hospital_id = self.initial.get('hospital')
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if hospital_id:
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# Filter departments based on selected hospital
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self.fields['department'].queryset = Department.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('name')
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# Filter staff based on selected hospital
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self.fields['staff'].queryset = Staff.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('first_name', 'last_name')
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class InquiryForm(forms.ModelForm):
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"""
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Form for creating inquiries by authenticated users.
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Similar to ComplaintForm - supports patient search, department filtering,
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and proper field validation with AJAX support.
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"""
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patient = forms.ModelChoiceField(
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label=_("Patient (Optional)"),
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queryset=Patient.objects.filter(status='active'),
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empty_label=_("Select Patient"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'patientSelect'})
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)
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hospital = forms.ModelChoiceField(
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label=_("Hospital"),
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queryset=Hospital.objects.filter(status='active'),
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empty_label=_("Select Hospital"),
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required=True,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'hospitalSelect'})
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)
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department = forms.ModelChoiceField(
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label=_("Department (Optional)"),
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queryset=Department.objects.none(),
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empty_label=_("Select Department"),
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required=False,
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widget=forms.Select(attrs={'class': 'form-select', 'id': 'departmentSelect'})
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)
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category = forms.ChoiceField(
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label=_("Inquiry Type"),
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choices=[
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('general', 'General Inquiry'),
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('appointment', 'Appointment Related'),
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('billing', 'Billing & Insurance'),
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('medical_records', 'Medical Records'),
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('pharmacy', 'Pharmacy'),
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('insurance', 'Insurance'),
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('feedback', 'Feedback'),
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('other', 'Other'),
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],
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required=True,
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widget=forms.Select(attrs={'class': 'form-control'})
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)
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subject = forms.CharField(
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label=_("Subject"),
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max_length=200,
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required=True,
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widget=forms.TextInput(attrs={'class': 'form-control', 'placeholder': _('Brief subject')})
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)
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message = forms.CharField(
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label=_("Message"),
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required=True,
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widget=forms.Textarea(attrs={'class': 'form-control', 'rows': 5, 'placeholder': _('Describe your inquiry')})
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)
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# Contact info for inquiries without patient
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contact_name = forms.CharField(label=_("Contact Name"), max_length=200, required=False, widget=forms.TextInput(attrs={'class': 'form-control'}))
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contact_phone = forms.CharField(label=_("Contact Phone"), max_length=20, required=False, widget=forms.TextInput(attrs={'class': 'form-control'}))
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contact_email = forms.EmailField(label=_("Contact Email"), required=False, widget=forms.EmailInput(attrs={'class': 'form-control'}))
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class Meta:
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model = Inquiry
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fields = ['patient', 'hospital', 'department', 'subject', 'message',
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'contact_name', 'contact_phone', 'contact_email']
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def __init__(self, *args, **kwargs):
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user = kwargs.pop('user', None)
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super().__init__(*args, **kwargs)
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# Filter hospital by user permissions
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if user and not user.is_px_admin() and user.hospital:
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self.fields['hospital'].queryset = Hospital.objects.filter(
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id=user.hospital.id
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)
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# Check for hospital selection in both initial data and POST data
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hospital_id = None
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if 'hospital' in self.data:
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hospital_id = self.data.get('hospital')
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elif 'hospital' in self.initial:
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hospital_id = self.initial.get('hospital')
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if hospital_id:
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# Filter departments based on selected hospital
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self.fields['department'].queryset = Department.objects.filter(
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hospital_id=hospital_id,
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status='active'
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).order_by('name')
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class SLAConfigForm(forms.ModelForm):
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"""Form for creating and editing SLA configurations"""
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@ -14,6 +14,7 @@ from apps.accounts.models import User
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from apps.core.services import AuditService
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from apps.organizations.models import Department, Hospital, Staff
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from apps.px_sources.models import SourceUser, PXSource
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from apps.px_sources.models import SourceUser, PXSource
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from .models import (
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Complaint,
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@ -248,6 +249,8 @@ def complaint_detail(request, pk):
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"status_choices": ComplaintStatus.choices,
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"can_edit": user.is_px_admin() or user.is_hospital_admin(),
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"hospital_departments": hospital_departments,
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'base_layout': base_layout,
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'source_user': source_user,
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"explanation": explanation,
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"explanations": explanations,
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"explanation_attachments": explanation_attachments,
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@ -387,8 +390,7 @@ def complaint_create(request):
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user=request.user,
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content_object=complaint,
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metadata={
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'severity': complaint.severity,
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"category": category.name_en,
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# "category": category.name_en,
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"severity": complaint.severity,
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"patient_mrn": complaint.patient.mrn if complaint.patient else None,
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"ai_analysis_pending": True,
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