{% extends 'layouts/base.html' %}
{% load i18n %}

{% block title %}{% trans "Inquiry" %} #{{ inquiry.reference_number|truncatechars:15 }} - PX360{% endblock %}

{% block extra_css %}
<style>
    :root {
        --hh-navy: #005696;
        --hh-blue: #007bbd;
        --hh-cyan: #06b6d4;
        --hh-light: #eef6fb;
        --hh-slate: #64748b;
        --hh-success: #10b981;
        --hh-warning: #f59e0b;
        --hh-danger: #ef4444;
    }

    .detail-card {
        background: white;
        border-radius: 1rem;
        border: 1px solid #e2e8f0;
        box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.05);
        transition: all 0.3s ease;
    }

    .detail-card:hover {
        box-shadow: 0 10px 15px -3px rgba(0, 0, 0, 0.1);
    }

    .card-header {
        background: linear-gradient(135deg, var(--hh-light), #e0f2fe);
        padding: 1.25rem 1.75rem;
        border-bottom: 1px solid #bae6fd;
        border-radius: 1rem 1rem 0 0;
    }

    .info-label {
        font-size: 0.75rem;
        font-weight: 700;
        text-transform: uppercase;
        letter-spacing: 0.05em;
        color: var(--hh-slate);
        margin-bottom: 0.375rem;
    }

    .info-value {
        font-size: 0.95rem;
        color: #1e293b;
        font-weight: 500;
    }

    .timeline {
        position: relative;
        padding-left: 2rem;
    }

    .timeline::before {
        content: '';
        position: absolute;
        left: 8px;
        top: 0;
        bottom: 0;
        width: 2px;
        background: #e2e8f0;
    }

    .timeline-item {
        position: relative;
        padding-bottom: 1.5rem;
    }

    .timeline-item::before {
        content: '';
        position: absolute;
        left: -1.625rem;
        top: 4px;
        width: 14px;
        height: 14px;
        border-radius: 50%;
        background: white;
        border: 3px solid var(--hh-blue);
        z-index: 1;
    }

    .timeline-item.status_change::before { border-color: var(--hh-warning); }
    .timeline-item.response::before { border-color: var(--hh-success); }
    .timeline-item.note::before { border-color: var(--hh-navy); }

    .btn-primary {
        background: linear-gradient(135deg, var(--hh-navy) 0%, var(--hh-blue) 100%);
        color: white;
        padding: 0.625rem 1.25rem;
        border-radius: 0.75rem;
        font-weight: 600;
        border: none;
        cursor: pointer;
        transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
        display: inline-flex;
        align-items: center;
        gap: 0.5rem;
        text-decoration: none;
        font-size: 0.875rem;
    }

    .btn-primary:hover {
        transform: translateY(-2px);
        box-shadow: 0 8px 16px rgba(0, 86, 150, 0.3);
    }

    .btn-primary:disabled {
        opacity: 0.6;
        cursor: not-allowed;
        transform: none;
        box-shadow: none;
    }

    .btn-secondary {
        background: white;
        color: var(--hh-slate);
        padding: 0.625rem 1.25rem;
        border-radius: 0.75rem;
        font-weight: 600;
        border: 1px solid #e2e8f0;
        cursor: pointer;
        transition: all 0.2s ease;
        font-size: 0.875rem;
    }

    .btn-secondary:hover {
        background: #f8fafc;
        border-color: #cbd5e1;
    }

    @keyframes fadeIn {
        from { opacity: 0; transform: translateY(20px); }
        to { opacity: 1; transform: translateY(0); }
    }

    @keyframes spin {
        to { transform: rotate(360deg); }
    }

    .animate-in {
        animation: fadeIn 0.5s ease-out forwards;
    }

    .spinner {
        display: inline-block;
        width: 1rem;
        height: 1rem;
        border: 2px solid rgba(255,255,255,0.3);
        border-top-color: white;
        border-radius: 50%;
        animation: spin 0.6s linear infinite;
    }

    .spinner-dark {
        border-color: rgba(0,86,150,0.2);
        border-top-color: var(--hh-navy);
    }

    .ai-suggestion-card {
        border: 2px dashed #bae6fd;
        border-radius: 0.75rem;
        padding: 1rem;
        background: linear-gradient(135deg, #f0f9ff, #e0f2fe);
        cursor: pointer;
        transition: all 0.2s ease;
    }

    .ai-suggestion-card:hover {
        border-color: var(--hh-blue);
        background: linear-gradient(135deg, #e0f2fe, #bae6fd);
        transform: translateY(-1px);
    }

    .ai-suggestion-card.selected {
        border-style: solid;
        border-color: var(--hh-navy);
        background: linear-gradient(135deg, #e0f2fe, #bae6fd);
        box-shadow: 0 0 0 2px var(--hh-navy);
    }

    .lang-tab {
        padding: 0.5rem 1rem;
        font-size: 0.8rem;
        font-weight: 600;
        border-radius: 0.5rem 0.5rem 0 0;
        cursor: pointer;
        border: 1px solid #e2e8f0;
        border-bottom: none;
        background: #f1f5f9;
        color: var(--hh-slate);
        transition: all 0.2s ease;
    }

    .lang-tab.active {
        background: white;
        color: var(--hh-navy);
        border-color: #bae6fd;
    }
</style>
{% endblock %}

{% block content %}
<div class="px-4 py-6">
    <!-- Back Button -->
    <div class="mb-6 animate-in">
        {% if source_user %}
        <a href="{% url 'px_sources:source_user_inquiry_list' %}" class="inline-flex items-center gap-2 px-4 py-2 border border-slate-200 rounded-xl text-slate-600 hover:bg-slate-50 transition text-sm font-semibold">
            <i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to My Inquiries" %}
        </a>
        {% else %}
        <a href="{% url 'inquiries:inquiry_list' %}" class="inline-flex items-center gap-2 px-4 py-2 border border-slate-200 rounded-xl text-slate-600 hover:bg-slate-50 transition text-sm font-semibold">
            <i data-lucide="arrow-left" class="w-4 h-4"></i> {% trans "Back to Inquiries" %}
        </a>
        {% endif %}
    </div>

    <!-- Inquiry Header -->
    <div class="bg-gradient-to-r from-cyan-500 to-teal-500 rounded-2xl p-6 text-white mb-6 animate-in">
        <div class="grid grid-cols-1 lg:grid-cols-2 gap-6">
            <div>
                <div class="flex flex-wrap items-center gap-3 mb-4">
                    <h2 class="text-2xl font-bold">{{ inquiry.subject }}</h2>
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm font-semibold">
                        {% trans "Inquiry" %}
                    </span>
                    <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
                        {% if inquiry.status == 'open' %}bg-yellow-100 text-yellow-700
                        {% elif inquiry.status == 'in_progress' %}bg-blue-100 text-blue-700
                        {% elif inquiry.status == 'resolved' %}bg-green-100 text-green-700
                        {% elif inquiry.status == 'closed' %}bg-slate-100 text-slate-600
                        {% elif inquiry.status == 'contacted' %}bg-purple-100 text-purple-700
                        {% elif inquiry.status == 'contacted_no_response' %}bg-slate-100 text-slate-600
                        {% else %}bg-slate-100 text-slate-600{% endif %}">
                        {{ inquiry.get_status_display }}
                    </span>
                    {% if inquiry.priority %}
                    <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
                        {% if inquiry.priority == 'critical' %}bg-red-500 text-white
                        {% elif inquiry.priority == 'high' %}bg-orange-100 text-orange-700
                        {% elif inquiry.priority == 'medium' %}bg-yellow-100 text-yellow-700
                        {% elif inquiry.priority == 'low' %}bg-green-100 text-green-700
                        {% else %}bg-slate-100 text-slate-600{% endif %}">
                        {{ inquiry.get_priority_display }}
                    </span>
                    {% endif %}
                </div>
                <p class="text-white/90 text-sm">{{ inquiry.message|truncatewords:30 }}</p>
            </div>
            <div class="lg:text-right">
                <div class="flex flex-wrap gap-2 justify-start lg:justify-end mb-3">
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm">
                        <i data-lucide="hash" class="w-3 h-3 inline-block mr-1"></i>
                        {{ inquiry.reference_number|truncatechars:15 }}
                    </span>
                    <span class="px-3 py-1 bg-white/20 rounded-full text-sm">
                        <i data-lucide="calendar" class="w-3 h-3 inline-block mr-1"></i>
                        {{ inquiry.created_at|date:"Y-m-d" }}
                    </span>
                </div>
                {% if can_respond %}
                <button onclick="showRespondModal()" class="bg-white text-cyan-600 px-4 py-2 rounded-xl font-bold hover:bg-cyan-50 transition text-sm inline-flex items-center gap-2">
                    <i data-lucide="message-square" class="w-4 h-4"></i>
                    {% trans "Respond" %}
                </button>
                {% endif %}
            </div>
        </div>
    </div>

    <div class="grid grid-cols-1 lg:grid-cols-3 gap-6">
        <!-- Main Content -->
        <div class="lg:col-span-2 space-y-6">
            <!-- Inquiry Details -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="file-text" class="w-5 h-5"></i>
                        {% trans "Inquiry Details" %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="prose prose-sm max-w-none">
                        <p class="text-slate-700 leading-relaxed">{{ inquiry.message|linebreaks }}</p>
                    </div>
                </div>
            </div>

            <!-- AI Analysis -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <div class="flex items-center justify-between">
                        <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                            <i data-lucide="bot" class="w-5 h-5"></i> {% trans "AI Analysis" %}
                        </h3>
                        {% if can_respond and not inquiry.short_description_en %}
                        <button id="reanalyzeBtn" onclick="reanalyzeAI()" class="inline-flex items-center gap-1 px-3 py-1.5 bg-white border border-slate-200 rounded-lg text-xs font-semibold text-navy hover:bg-slate-50 transition">
                            <i data-lucide="refresh-cw" class="w-3 h-3"></i>
                            {% trans "Re-analyze" %}
                        </button>
                        {% endif %}
                    </div>
                </div>
                <div class="p-6" id="aiAnalysisContent">
                    {% if inquiry.short_description_en %}
                    <!-- Emotion Analysis -->
                    {% if inquiry.emotion and inquiry.emotion != 'neutral' %}
                    <div class="bg-gradient-to-r from-light to-blue-50 border border-blue-200 rounded-2xl p-5 mb-6">
                        <h4 class="font-bold text-navy mb-3 flex items-center gap-2">
                            <i data-lucide="cpu" class="w-5 h-5"></i> {% trans "Emotion Analysis" %}
                        </h4>
                        <div class="flex items-center justify-between mb-3">
                            <span class="px-4 py-2 bg-navy text-white rounded-xl font-bold flex items-center gap-2">
                                <i data-lucide="frown" class="w-5 h-5"></i> {{ inquiry.get_emotion_display }}
                            </span>
                            <span class="text-slate">{% trans "Confidence" %}: {{ inquiry.emotion_confidence_percent|floatformat:0 }}%</span>
                        </div>
                        <div>
                            <div class="flex justify-between text-sm mb-1">
                                <span class="text-slate">{% trans "Intensity" %}</span>
                                <span class="font-semibold">{{ inquiry.emotion_intensity|floatformat:2 }} / 1.0</span>
                            </div>
                            <div class="h-2 bg-slate-200 rounded-full overflow-hidden">
                                <div class="h-full bg-gradient-to-r from-navy to-blue rounded-full" style="width: {{ inquiry.emotion_intensity_percent }}%"></div>
                            </div>
                        </div>
                    </div>
                    {% endif %}

                    <!-- AI Summary English -->
                    {% if inquiry.short_description_en %}
                    <div class="bg-light/50 border border-slate-200 rounded-2xl p-5 mb-4">
                        <h4 class="font-bold text-navy mb-2">{% trans "AI Summary (English)" %}</h4>
                        <p class="text-slate">{{ inquiry.short_description_en }}</p>
                    </div>
                    {% endif %}

                    <!-- AI Summary Arabic -->
                    {% if inquiry.short_description_ar %}
                    <div class="bg-light/50 border border-slate-200 rounded-2xl p-5">
                        <h4 class="font-bold text-navy mb-2">{% trans "AI Summary (Arabic)" %}</h4>
                        <p class="text-slate" dir="rtl">{{ inquiry.short_description_ar }}</p>
                    </div>
                    {% endif %}

                    {% else %}
                    <div class="text-center py-8">
                        <i data-lucide="bot" class="w-12 h-12 mx-auto text-slate-300 mb-3"></i>
                        <p class="text-slate text-sm">{% trans "AI analysis is running. Please refresh the page shortly." %}</p>
                    </div>
                    {% endif %}
                </div>
            </div>

            <!-- Response -->
            {% if inquiry.response %}
            <div class="detail-card animate-in">
                <div class="card-header bg-green-50 border-green-100">
                    <h3 class="text-lg font-bold text-green-800 flex items-center gap-2 m-0">
                        <i data-lucide="circle-check" class="w-5 h-5"></i>
                        {% trans "Response" %}
                        {% if inquiry.response_sent_at %}
                        <span class="text-xs font-normal text-green-600 ml-2">
                            <i data-lucide="send" class="w-3 h-3 inline mr-1"></i>
                            {% trans "Sent to inquirer" %}
                        </span>
                        {% endif %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="flex items-center gap-3 mb-4 text-sm text-slate-600">
                        <span class="flex items-center gap-1">
                            <i data-lucide="user" class="w-4 h-4"></i>
                            {% if inquiry.responded_by %}{{ inquiry.responded_by.get_full_name|default:inquiry.responded_by.email }}{% endif %}
                        </span>
                        <span>•</span>
                        <span class="flex items-center gap-1">
                            <i data-lucide="calendar" class="w-4 h-4"></i>
                            {% if inquiry.response_sent_at %}{{ inquiry.response_sent_at|date:"Y-m-d H:i" }}{% else %}{{ inquiry.responded_at|date:"Y-m-d H:i" }}{% endif %}
                        </span>
                    </div>
                    {% if inquiry.response_en %}
                    <div class="mb-4">
                        <p class="info-label mb-1">English</p>
                        <div class="prose prose-sm max-w-none">
                            <p class="text-slate-700 leading-relaxed">{{ inquiry.response_en|linebreaks }}</p>
                        </div>
                    </div>
                    {% endif %}
                    {% if inquiry.response_ar %}
                    <div class="mb-2">
                        <p class="info-label mb-1">العربية</p>
                        <div class="prose prose-sm max-w-none">
                            <p class="text-slate-700 leading-relaxed" dir="rtl">{{ inquiry.response_ar|linebreaks }}</p>
                        </div>
                    </div>
                    {% endif %}
                    {% if not inquiry.response_en and not inquiry.response_ar %}
                    <div class="prose prose-sm max-w-none">
                        <p class="text-slate-700 leading-relaxed">{{ inquiry.response|linebreaks }}</p>
                    </div>
                    {% endif %}
                </div>
            </div>
            {% endif %}

            <!-- Timeline -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="history" class="w-5 h-5"></i>
                        {% trans "Timeline" %}
                    </h3>
                </div>
                <div class="p-6">
                    <div class="timeline">
                        <!-- Created -->
                        <div class="timeline-item">
                            <p class="info-label">{% trans "Inquiry Created" %}</p>
                            <p class="text-sm text-slate-700">
                                {% trans "Created by" %} {% if inquiry.created_by %}{{ inquiry.created_by.get_full_name|default:inquiry.created_by.email }}{% endif %}
                            </p>
                            <p class="text-xs text-slate-500 mt-1">{{ inquiry.created_at|date:"Y-m-d H:i" }}</p>
                        </div>

                        <!-- Status Changes -->
                        {% for update in inquiry.updates.all %}
                        <div class="timeline-item {{ update.update_type }}">
                            <p class="info-label">
                                {% if update.update_type == 'status_change' %}{% trans "Status Changed" %}
                                {% elif update.update_type == 'response' %}{% trans "Response" %}
                                {% elif update.update_type == 'communication' %}{% trans "Communication" %}
                                {% else %}{% trans "Note" %}{% endif %}
                            </p>
                            <p class="text-sm text-slate-700">{{ update.message|truncatewords:30 }}</p>
                            {% if update.created_by %}
                            <p class="text-xs text-slate-500 mt-1">{% trans "by" %} {{ update.created_by.get_full_name|default:update.created_by.email }}</p>
                            {% endif %}
                            <p class="text-xs text-slate-500 mt-1">{{ update.created_at|date:"Y-m-d H:i" }}</p>
                        </div>
                        {% endfor %}
                    </div>
                </div>
            </div>
        </div>

        <!-- Sidebar -->
        <div class="space-y-6">
            <!-- Contact Information -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="user" class="w-5 h-5"></i>
                        {% trans "Contact Information" %}
                    </h3>
                </div>
                <div class="p-6 space-y-4">
                    <div>
                        <p class="info-label">{% trans "Name" %}</p>
                        <p class="info-value">{{ inquiry.contact_name|default:"-" }}</p>
                    </div>
                    <div>
                        <p class="info-label">{% trans "Phone" %}</p>
                        <p class="info-value">{{ inquiry.contact_phone|default:"-" }}</p>
                    </div>
                    <div>
                        <p class="info-label">{% trans "Email" %}</p>
                        <p class="info-value">{{ inquiry.contact_email|default:"-" }}</p>
                    </div>
                </div>
            </div>

            <!-- Organization -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="building" class="w-5 h-5"></i>
                        {% trans "Organization" %}
                    </h3>
                </div>
                <div class="p-6 space-y-4">
                    <div>
                        <p class="info-label">{% trans "Hospital" %}</p>
                        <p class="info-value">{{ inquiry.hospital.name }}</p>
                    </div>
                    {% if inquiry.department %}
                    <div>
                        <p class="info-label">{% trans "Department" %}</p>
                        <p class="info-value">{{ inquiry.department.name }}</p>
                    </div>
                    {% endif %}
                    <div>
                        <p class="info-label">{% trans "Category" %}</p>
                        <p class="info-value">{{ inquiry.get_category_display|default:"-" }}</p>
                    </div>
                    {% if inquiry.priority %}
                    <div>
                        <p class="info-label">{% trans "Priority" %}</p>
                        <span class="px-2.5 py-1 rounded-full text-[10px] font-bold uppercase
                            {% if inquiry.priority == 'critical' %}bg-red-500 text-white
                            {% elif inquiry.priority == 'high' %}bg-orange-100 text-orange-700
                            {% elif inquiry.priority == 'medium' %}bg-yellow-100 text-yellow-700
                            {% elif inquiry.priority == 'low' %}bg-green-100 text-green-700
                            {% else %}bg-slate-100 text-slate-600{% endif %}">
                            {{ inquiry.get_priority_display }}
                        </span>
                    </div>
                    {% endif %}
                </div>
            </div>

            <!-- Actions -->
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="settings" class="w-5 h-5"></i>
                        {% trans "Actions" %}
                    </h3>
                </div>
                <div class="p-4 space-y-2">
                    {% if can_respond %}
                    <button onclick="showRespondModal()" class="w-full btn-primary justify-center">
                        <i data-lucide="message-square" class="w-4 h-4"></i>
                        {% trans "Send Response" %}
                    </button>
                    {% endif %}
                    {% if inquiry.status != 'closed' %}
                    <a href="#" class="flex items-center gap-2 p-3 rounded-lg hover:bg-slate-50 transition text-navy font-medium text-sm">
                        <i data-lucide="edit" class="w-4 h-4"></i>
                        {% trans "Edit Inquiry" %}
                    </a>
                    {% endif %}
                    <a href="{% url 'rca:rca_create' %}?related_model=inquiry&related_id={{ inquiry.pk }}"
                       class="flex items-center gap-2 p-3 rounded-lg hover:bg-purple-50 transition text-purple-700 font-medium text-sm">
                        <i data-lucide="search" class="w-4 h-4"></i>
                        {% trans "Initiate RCA" %}
                    </a>
                </div>
            </div>

            <!-- RCA -->
            {% if linked_rcas %}
            <div class="detail-card animate-in">
                <div class="card-header">
                    <h3 class="text-lg font-bold text-navy flex items-center gap-2 m-0">
                        <i data-lucide="search" class="w-5 h-5"></i>
                        {% trans "Root Cause Analyses" %}
                    </h3>
                </div>
                <div class="p-4 space-y-3">
                    {% for rca in linked_rcas %}
                    <a href="{% url 'rca:rca_detail' pk=rca.pk %}" class="block p-3 rounded-lg border border-slate-200 hover:border-purple-300 transition group">
                        <p class="text-sm font-bold text-navy group-hover:text-purple-700 truncate">{{ rca.title }}</p>
                        <div class="flex items-center gap-2 mt-1">
                            <span class="px-2 py-0.5 rounded-full text-[10px] font-bold uppercase
                                {% if rca.status == 'draft' %}bg-slate-100 text-slate-600
                                {% elif rca.status == 'in_progress' %}bg-blue-100 text-blue-700
                                {% elif rca.status == 'review' %}bg-yellow-100 text-yellow-700
                                {% elif rca.status == 'approved' %}bg-green-100 text-green-700
                                {% elif rca.status == 'closed' %}bg-gray-100 text-gray-600{% endif %}">
                                {{ rca.get_status_display }}
                            </span>
                            <span class="text-[10px] text-slate">{{ rca.created_at|date:"M d, Y" }}</span>
                        </div>
                    </a>
                    {% endfor %}
                </div>
            </div>
            {% endif %}
        </div>
    </div>
</div>

<!-- Respond Modal -->
<div id="respondModal" class="fixed inset-0 bg-black/50 z-50 hidden flex items-center justify-center p-4">
    <div class="bg-white rounded-2xl shadow-2xl w-full max-w-3xl animate-in max-h-[90vh] overflow-y-auto">
        <div class="p-6 border-b border-slate-200">
            <div class="flex items-center justify-between">
                <h3 class="text-xl font-bold text-navy flex items-center gap-2">
                    <i data-lucide="message-square" class="w-5 h-5"></i>
                    {% trans "Send Response" %}
                </h3>
                <button type="button" onclick="closeRespondModal()" class="text-slate-400 hover:text-slate-600 transition">
                    <i data-lucide="x" class="w-5 h-5"></i>
                </button>
            </div>
        </div>
        <form method="post" action="{% url 'inquiries:inquiry_respond' inquiry.pk %}" id="respondForm">
            {% csrf_token %}
            <div class="p-6">
                <!-- Generate AI Response Button -->
                <div class="mb-5">
                    <button type="button" id="generateAiBtn" onclick="generateAIResponse()" class="w-full inline-flex items-center justify-center gap-2 px-4 py-3 bg-gradient-to-r from-purple-500 to-indigo-500 text-white rounded-xl font-bold hover:from-purple-600 hover:to-indigo-600 transition text-sm shadow-lg">
                        <i data-lucide="sparkles" class="w-4 h-4"></i>
                        {% trans "Generate AI Response" %}
                    </button>
                </div>

                <!-- AI Suggestions (hidden by default) -->
                <div id="aiSuggestions" class="hidden mb-5 space-y-3">
                    <div class="flex items-center gap-2 mb-2">
                        <i data-lucide="sparkles" class="w-4 h-4 text-purple-500"></i>
                        <span class="text-sm font-semibold text-navy">{% trans "AI Generated Response (click to use)" %}</span>
                    </div>
                    <div id="aiSuggestionEn" onclick="useAISuggestion('en')" class="ai-suggestion-card">
                        <p class="info-label mb-1">English</p>
                        <p class="text-sm text-slate-700" id="aiSuggestionEnText"></p>
                    </div>
                    <div id="aiSuggestionAr" onclick="useAISuggestion('ar')" class="ai-suggestion-card">
                        <p class="info-label mb-1">العربية</p>
                        <p class="text-sm text-slate-700" dir="rtl" id="aiSuggestionArText"></p>
                    </div>
                    <button type="button" onclick="useBothAISuggestions()" class="w-full btn-primary justify-center mt-2">
                        <i data-lucide="check" class="w-4 h-4"></i>
                        {% trans "Use Both Suggestions" %}
                    </button>
                </div>

                <!-- English Response -->
                <div class="mb-4">
                    <label class="block text-sm font-semibold text-navy mb-2">
                        {% trans "Response (English)" %}
                    </label>
                    <textarea name="response_en" id="responseEn" rows="6"
                              class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-blue focus:ring-2 focus:ring-blue/20 resize-none text-sm"
                              placeholder="{% trans 'Enter your response in English...' %}">{{ inquiry.response_en|default:"" }}</textarea>
                </div>

                <!-- Arabic Response -->
                <div class="mb-4">
                    <label class="block text-sm font-semibold text-navy mb-2">
                        {% trans "Response (Arabic)" %}
                    </label>
                    <textarea name="response_ar" id="responseAr" rows="6" dir="rtl"
                              class="w-full px-4 py-3 border-2 border-slate-200 rounded-xl focus:outline-none focus:border-blue focus:ring-2 focus:ring-blue/20 resize-none text-sm"
                              placeholder="{% trans 'أدخل ردك باللغة العربية...' %}">{{ inquiry.response_ar|default:"" }}</textarea>
                </div>

                <p class="text-xs text-slate-400 mt-1">
                    <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
                    {% trans "At least one language is required. The response will be sent to the inquirer via SMS and Email." %}
                </p>
            </div>
            <div class="p-6 border-t border-slate-200 flex gap-3">
                <button type="submit" class="btn-primary flex-1 justify-center">
                    <i data-lucide="send" class="w-4 h-4"></i>
                    {% trans "Send Response" %}
                </button>
                <button type="button" onclick="closeRespondModal()" class="btn-secondary">
                    {% trans "Cancel" %}
                </button>
            </div>
        </form>
    </div>
</div>

<script>
document.addEventListener('DOMContentLoaded', function() {
    lucide.createIcons();
});

function getCSRFToken() {
    const metaTag = document.querySelector('[name=csrfmiddlewaretoken]');
    if (metaTag) return metaTag.value;
    let cookieValue = null;
    if (document.cookie && document.cookie !== '') {
        const cookies = document.cookie.split(';');
        for (let i = 0; i < cookies.length; i++) {
            const cookie = cookies[i].trim();
            if (cookie.substring(0, 9) === ('csrftoken' + '=')) {
                cookieValue = decodeURIComponent(cookie.substring(9));
                break;
            }
        }
    }
    return cookieValue;
}

function showRespondModal() {
    document.getElementById('respondModal').classList.remove('hidden');
}

function closeRespondModal() {
    document.getElementById('respondModal').classList.add('hidden');
}

document.addEventListener('keydown', function(e) {
    if (e.key === 'Escape') {
        closeRespondModal();
    }
});

function generateAIResponse() {
    const btn = document.getElementById('generateAiBtn');
    const suggestionsDiv = document.getElementById('aiSuggestions');

    btn.disabled = true;
    btn.innerHTML = '<span class="spinner"></span> {% trans "Generating..." %}';
    suggestionsDiv.classList.add('hidden');

    fetch('/complaints/api/inquiries/{{ inquiry.pk }}/generate_ai_response/', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json',
            'X-CSRFToken': getCSRFToken(),
        },
        credentials: 'same-origin'
    })
    .then(response => {
        if (!response.ok) {
            return response.json().then(data => {
                throw new Error(data.error || 'Request failed');
            });
        }
        return response.json();
    })
    .then(data => {
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
        lucide.createIcons();

        if (data.success) {
            document.getElementById('aiSuggestionEnText').textContent = data.response_en;
            document.getElementById('aiSuggestionArText').textContent = data.response_ar;
            suggestionsDiv.classList.remove('hidden');
        } else {
            alert(data.error || '{% trans "Failed to generate response" %}');
        }
    })
    .catch(error => {
        console.error('Error:', error);
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="sparkles" class="w-4 h-4"></i> {% trans "Generate AI Response" %}';
        lucide.createIcons();
        alert(error.message || '{% trans "An error occurred while generating response" %}');
    });
}

function useAISuggestion(lang) {
    if (lang === 'en') {
        document.getElementById('responseEn').value = document.getElementById('aiSuggestionEnText').textContent;
        document.getElementById('aiSuggestionEn').classList.add('selected');
        setTimeout(() => document.getElementById('aiSuggestionEn').classList.remove('selected'), 1500);
    } else {
        document.getElementById('responseAr').value = document.getElementById('aiSuggestionArText').textContent;
        document.getElementById('aiSuggestionAr').classList.add('selected');
        setTimeout(() => document.getElementById('aiSuggestionAr').classList.remove('selected'), 1500);
    }
}

function useBothAISuggestions() {
    useAISuggestion('en');
    useAISuggestion('ar');
    document.getElementById('aiSuggestionEn').classList.add('selected');
    document.getElementById('aiSuggestionAr').classList.add('selected');
}

function reanalyzeAI() {
    const btn = document.getElementById('reanalyzeBtn');
    const content = document.getElementById('aiAnalysisContent');

    btn.disabled = true;
    btn.innerHTML = '<span class="spinner spinner-dark"></span> {% trans "Analyzing..." %}';
    content.innerHTML = '<div class="text-center py-8"><span class="spinner spinner-dark" style="width:2rem;height:2rem;border-width:3px;"></span><p class="text-slate text-sm mt-3">{% trans "Re-analyzing inquiry with AI..." %}</p></div>';

    fetch('/complaints/api/inquiries/{{ inquiry.pk }}/reanalyze_ai/', {
        method: 'POST',
        headers: {
            'Content-Type': 'application/json',
            'X-CSRFToken': getCSRFToken(),
        },
        credentials: 'same-origin'
    })
    .then(response => {
        if (!response.ok) {
            return response.json().then(data => {
                throw new Error(data.error || 'Request failed');
            });
        }
        return response.json();
    })
    .then(data => {
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="refresh-cw" class="w-3 h-3"></i> {% trans "Re-analyze" %}';
        lucide.createIcons();

        if (data.success) {
            let html = '';

            if (data.emotion && data.emotion !== 'neutral') {
                html += '<div class="bg-gradient-to-r from-light to-blue-50 border border-blue-200 rounded-2xl p-5 mb-6">';
                html += '<h4 class="font-bold text-navy mb-3 flex items-center gap-2"><i data-lucide="cpu" class="w-5 h-5"></i> {% trans "Emotion Analysis" %}</h4>';
                html += '<div class="flex items-center justify-between mb-3">';
                html += '<span class="px-4 py-2 bg-navy text-white rounded-xl font-bold flex items-center gap-2"><i data-lucide="frown" class="w-5 h-5"></i> ' + escapeHtml(data.emotion_display) + '</span>';
                html += '<span class="text-slate">{% trans "Confidence" %}: ' + data.emotion_confidence_percent.toFixed(0) + '%</span>';
                html += '</div>';
                html += '<div>';
                html += '<div class="flex justify-between text-sm mb-1"><span class="text-slate">{% trans "Intensity" %}</span><span class="font-semibold">' + data.emotion_intensity.toFixed(2) + ' / 1.0</span></div>';
                html += '<div class="h-2 bg-slate-200 rounded-full overflow-hidden"><div class="h-full bg-gradient-to-r from-navy to-blue rounded-full" style="width: ' + data.emotion_intensity_percent + '%"></div></div>';
                html += '</div></div>';
            }

            if (data.short_description_en) {
                html += '<div class="bg-light/50 border border-slate-200 rounded-2xl p-5 mb-4">';
                html += '<h4 class="font-bold text-navy mb-2">{% trans "AI Summary (English)" %}</h4>';
                html += '<p class="text-slate">' + escapeHtml(data.short_description_en) + '</p>';
                html += '</div>';
            }

            if (data.short_description_ar) {
                html += '<div class="bg-light/50 border border-slate-200 rounded-2xl p-5">';
                html += '<h4 class="font-bold text-navy mb-2">{% trans "AI Summary (Arabic)" %}</h4>';
                html += '<p class="text-slate" dir="rtl">' + escapeHtml(data.short_description_ar) + '</p>';
                html += '</div>';
            }

            if (!html) {
                html = '<div class="text-center py-8"><i data-lucide="check-circle" class="w-10 h-10 mx-auto text-green-500 mb-3"></i><p class="text-slate text-sm">{% trans "AI analysis complete" %}</p></div>';
            }

            content.innerHTML = html;
            lucide.createIcons();
        } else {
            content.innerHTML = '<div class="text-center py-8"><i data-lucide="alert-circle" class="w-10 h-10 mx-auto text-red-500 mb-3"></i><p class="text-slate text-sm">' + escapeHtml(data.error || '{% trans "Analysis failed" %}') + '</p></div>';
            lucide.createIcons();
        }
    })
    .catch(error => {
        console.error('Error:', error);
        btn.disabled = false;
        btn.innerHTML = '<i data-lucide="refresh-cw" class="w-3 h-3"></i> {% trans "Re-analyze" %}';
        lucide.createIcons();
        content.innerHTML = '<div class="text-center py-8"><i data-lucide="alert-circle" class="w-10 h-10 mx-auto text-red-500 mb-3"></i><p class="text-slate text-sm">' + escapeHtml(error.message || '{% trans "An error occurred" %}') + '</p></div>';
        lucide.createIcons();
    });
}

function escapeHtml(text) {
    const div = document.createElement('div');
    div.textContent = text;
    return div.innerHTML;
}
</script>
{% endblock %}