{% extends 'emails/base_email_template.html' %}
{% load i18n %}

{% block extra_styles %}
{{ block.super }}
<style>
    .urgent-hero { background: linear-gradient(135deg, #005696 0%, #007bbd 100%) !important; }
</style>
{% endblock %}

{% block title %}{% trans "URGENT - Second SLA Reminder - Observation" %}{% endblock %}

{% block preheader %}{% trans "FINAL REMINDER: An observation is about to breach its SLA. Immediate action required." %}{% endblock %}

{% block hero %}
<tr>
    <td class="urgent-hero" style="padding: 40px 40px 30px 40px; text-align: center; background-color: #005696;">
        <h1 class="heading-mobile" style="margin: 0 0 10px 0; font-size: 26px; font-weight: 700; color: #ffffff; line-height: 1.4;">
            {% trans "URGENT - Final Reminder" %}
        </h1>
        <p style="margin: 0; font-size: 16px; color: #eef6fb; line-height: 1.6;">
            {% trans "This observation is about to breach its SLA deadline" %}
        </p>
    </td>
</tr>
{% endblock %}

{% block content %}
<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
    <tr>
        <td style="padding-bottom: 20px;">
            <p style="margin: 0; font-size: 16px; color: #1e293b; line-height: 1.6;">
                {% trans "Dear" %} <strong>{{ recipient_name|default:'Colleague' }}</strong>,
            </p>
            <p style="margin: 15px 0 0 0; font-size: 16px; color: #005696; font-weight: 600; line-height: 1.6;">
                {% trans "This is the final reminder that an observation is about to breach its SLA deadline. Immediate action is required." %}
            </p>
        </td>
    </tr>
</table>

<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 20px 0; background-color: #eef6fb; border-radius: 8px; border: 1px solid #cbd5e1;">
    <tr>
        <td style="padding: 20px;">
            <h3 style="margin: 0 0 15px 0; font-size: 18px; font-weight: 600; color: #005696; text-align: center;">
                {% trans "Observation Details" %}
            </h3>
            <table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
                <tr>
                    <td width="130" style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Tracking Code:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
                        {{ observation.tracking_code }}
                    </td>
                </tr>
                {% if observation.title %}
                <tr>
                    <td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Title:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
                        {{ observation.title }}
                    </td>
                </tr>
                {% endif %}
                <tr>
                    <td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Category:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
                        {% if observation.category %}{{ observation.category.name_en }}{% else %}N/A{% endif %}
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Severity:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; font-weight: 600;">
                        <span style="color: #005696;">
                            {{ observation.get_severity_display }}
                        </span>
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Status:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #1e293b; font-weight: 600;">
                        {{ observation.get_status_display }}
                    </td>
                </tr>
            </table>
        </td>
    </tr>
</table>

<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin: 20px 0; background-color: #eef6fb; border-radius: 8px; border: 1px solid #005696;">
    <tr>
        <td style="padding: 20px;">
            <h3 style="margin: 0 0 15px 0; font-size: 16px; font-weight: 600; color: #005696; text-align: center;">
                {% trans "SLA Deadline - Critical" %}
            </h3>
            <table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
                <tr>
                    <td width="130" style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Due Date:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #005696; font-weight: 700;">
                        {{ due_date|date:"F d, Y H:i" }}
                    </td>
                </tr>
                <tr>
                    <td style="padding: 8px 0; font-size: 14px; color: #64748b; font-weight: 500;">
                        {% trans "Time Remaining:" %}
                    </td>
                    <td style="padding: 8px 0; font-size: 14px; color: #005696; font-weight: 700;">
                        {{ hours_remaining }} {% trans "hours" %}
                    </td>
                </tr>
            </table>
        </td>
    </tr>
</table>

<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%">
    <tr>
        <td style="padding: 15px; background-color: #eef6fb; border-left: 4px solid #005696; border-radius: 8px;">
            <p style="margin: 0 0 10px 0; font-size: 14px; font-weight: 600; color: #005696;">
                {% trans "Immediate Action Required:" %}
            </p>
            <ul style="margin: 0; padding-left: 20px; font-size: 14px; color: #1e293b; line-height: 1.8;">
                <li>{% trans "Review and address this observation immediately" %}</li>
                <li>{% trans "Update the observation status in the system" %}</li>
                <li>{% trans "Add resolution notes to document actions taken" %}</li>
                <li>{% trans "Failure to act may result in automatic escalation" %}</li>
            </ul>
        </td>
    </tr>
</table>

<table role="presentation" cellspacing="0" cellpadding="0" border="0" width="100%" style="margin-top: 25px;">
    <tr>
        <td style="padding: 10px 0; font-size: 11px; color: #94a3b8; border-top: 1px solid #e2e8f0; padding-top: 20px;">
            <p style="margin: 0 0 5px 0; font-size: 13px; color: #64748b; font-weight: 600; direction: rtl; text-align: right;">
                تذكير نهائي عاجل - {{ observation.tracking_code }}
            </p>
            <p style="margin: 0; font-size: 12px; color: #94a3b8; direction: rtl; text-align: right; line-height: 1.8;">
                هذا هو التذكير النهائي. الملاحظة على وشك تجاوز الموعد النهائي. يرجى اتخاذ الإجراء فوراً.<br>
                تاريخ الاستحقاق: {{ due_date|date:"Y F d H:i" }} - الوقت المتبقي: {{ hours_remaining }} ساعة
            </p>
        </td>
    </tr>
</table>
{% endblock %}

{% block cta_url %}{{ observation_url }}{% endblock %}
{% block cta_text %}{% trans "View Observation Now" %}{% endblock %}

{% block info_title %}{% trans "Warning" %}{% endblock %}
{% block info_content %}
{% trans "This observation will be flagged as overdue if not addressed before the SLA deadline. This may trigger automatic escalation to management." %}
{% endblock %}

{% block footer_address %}
PX360 Observation Management System<br>
Al Hammadi Hospital
{% endblock %}