Report Sections

Inpatient Post-Discharge Survey

2025-02-08 to 2026-02-08 | Generated: 2026-02-08T09:35:00

Overview

Surveys Sent
990
Completed
852
86.06% completion
Average Score
4.59/5.0
σ = 0.95
Negative Surveys
41
4.81% of total
Score Distribution
554
Excellent (65.02%)
182
Good (21.36%)
75
Average (8.8%)
41
Poor (4.81%)

Question-Level Analysis

Detailed analysis of 6 questions with statistical metrics, score distributions, and performance trends.

1
How satisfied were you with the nursing care?
RATING Required
4.1
Average Score
Score Distribution
1: 0 (0.0%)2: 5 (0.59%)3: 10 (1.17%)4: 33 (3.87%)5: 28 (3.29%)
Monthly Trends
852
Responses
100.0%
Response Rate
0.69
Std Deviation
0.972
Correlation
Strong positively correlates with overall
2
How satisfied were you with the doctor's care?
RATING Required
4.11
Average Score
Score Distribution
1: 0 (0.0%)2: 7 (0.82%)3: 11 (1.29%)4: 23 (2.7%)5: 33 (3.87%)
Monthly Trends
852
Responses
100.0%
Response Rate
0.67
Std Deviation
0.975
Correlation
Strong positively correlates with overall
3
How clean was your room?
RATING Required
4.09
Average Score
Score Distribution
1: 0 (0.0%)2: 2 (0.23%)3: 13 (1.53%)4: 39 (4.58%)5: 37 (4.34%)
Monthly Trends
852
Responses
100.0%
Response Rate
0.7
Std Deviation
0.973
Correlation
Strong positively correlates with overall
4
How satisfied were you with the food quality?
RATING Required
4.1
Average Score
Score Distribution
1: 0 (0.0%)2: 4 (0.47%)3: 12 (1.41%)4: 32 (3.76%)5: 30 (3.52%)
Monthly Trends
852
Responses
100.0%
Response Rate
0.68
Std Deviation
0.972
Correlation
Strong positively correlates with overall
5
How well were you informed about your treatment?
RATING Required
4.1
Average Score
Score Distribution
1: 0 (0.0%)2: 3 (0.35%)3: 8 (0.94%)4: 31 (3.64%)5: 36 (4.23%)
Monthly Trends
852
Responses
100.0%
Response Rate
0.7
Std Deviation
0.974
Correlation
Strong positively correlates with overall
6
How likely are you to recommend this hospital to others?
NPS Required
7.07
Average Score
Score Distribution
94
1: 13 (1.53%)2: 12 (1.41%)3: 35 (4.11%)4: 40 (4.69%)5: 94 (11.03%)
Monthly Trends
852
Responses
100.0%
Response Rate
2.4
Std Deviation
0.989
Correlation
Excellent PerformanceStrong positively correlates with overall

Key Insights & Recommendations

Top Performing Questions
  • Q6: How likely are you to recommend this hospital to others? 7.07
  • Q2: How satisfied were you with the doctor's care? 4.11
  • Q1: How satisfied were you with the nursing care? 4.1
  • Q4: How satisfied were you with the food quality? 4.1
  • Q5: How well were you informed about your treatment? 4.1
Questions Needing Attention
  • Q3: How clean was your room? 4.09
  • Q1: How satisfied were you with the nursing care? 4.1
  • Q4: How satisfied were you with the food quality? 4.1
  • Q5: How well were you informed about your treatment? 4.1
  • Q2: How satisfied were you with the doctor's care? 4.11

Channel Performance

SMS
Sent
349
Completed
294
84.24% completion
Avg Score: 4.61
WHATSAPP
Sent
315
Completed
276
87.62% completion
Avg Score: 4.56
EMAIL
Sent
326
Completed
282
86.5% completion
Avg Score: 4.61