{% load i18n %}
<section class="bg-white rounded-2xl p-6 shadow-sm border border-slate-100">
    <h3 class="text-xl font-bold text-navy mb-6">{% trans "Resolution" %}</h3>
    
    {% if complaint.status == 'resolved' or complaint.status == 'closed' %}
    <div class="bg-green-50 border border-green-200 rounded-2xl p-6 mb-6">
        <div class="flex items-center gap-2 mb-4">
            <i data-lucide="check-circle" class="w-6 h-6 text-green-500"></i>
            <h4 class="font-bold text-green-800">{% trans "Complaint Resolved" %}</h4>
        </div>
        {% if complaint.resolution %}
        <p class="text-slate-700 mb-4">{{ complaint.resolution|linebreaks }}</p>
        {% endif %}
        
        <!-- Resolution Outcome Display -->
        {% if complaint.resolution_outcome %}
        <div class="mb-4 pt-4 border-t border-green-200">
            <p class="text-sm font-semibold text-green-800 mb-2">{% trans "Resolution Outcome" %}</p>
            <div class="flex items-center gap-2">
                <span class="inline-flex items-center px-3 py-1.5 rounded-lg text-sm font-bold
                    {% if complaint.resolution_outcome == 'patient' %}bg-blue-100 text-blue-800
                    {% elif complaint.resolution_outcome == 'hospital' %}bg-green-100 text-green-800
                    {% else %}bg-orange-100 text-orange-800{% endif %}">
                    {% if complaint.resolution_outcome == 'patient' %}
                        <i data-lucide="user" class="w-4 h-4 mr-1.5"></i>{% trans "Patient" %}
                    {% elif complaint.resolution_outcome == 'hospital' %}
                        <i data-lucide="building-2" class="w-4 h-4 mr-1.5"></i>{% trans "Hospital" %}
                    {% else %}
                        <i data-lucide="circle" class="w-4 h-4 mr-1.5"></i>{% trans "Other" %}
                    {% endif %}
                </span>
                {% if complaint.resolution_outcome == 'other' and complaint.resolution_outcome_other %}
                <span class="text-sm text-slate">({{ complaint.resolution_outcome_other }})</span>
                {% endif %}
            </div>
        </div>
        {% endif %}
        
        <div class="text-sm text-slate">
            <p>{% trans "Resolved by:" %} {{ complaint.resolved_by.get_full_name|default:"-" }}</p>
            <p>{% trans "Resolved at:" %} {{ complaint.resolved_at|date:"M d, Y H:i"|default:"-" }}</p>
            {% if complaint.pending_external_set_at %}
            <p class="mt-1 text-amber-600">{% trans "Pending External since:" %} {{ complaint.pending_external_set_at|date:"M d, Y H:i" }}</p>
            {% endif %}
        </div>
    </div>

    <!-- Satisfaction Section -->
    <div class="bg-white border-2 border-slate-200 rounded-2xl p-6 mb-6">
        <div class="flex items-center gap-2 mb-4">
            <i data-lucide="smile" class="w-5 h-5 text-navy"></i>
            <h4 class="font-bold text-navy">{% trans "Patient Satisfaction" %}</h4>
        </div>

        {% if complaint.satisfaction %}
        <!-- Current satisfaction badge -->
        <div class="flex items-center gap-3 mb-3">
            <span class="inline-flex items-center gap-1.5 px-4 py-2 rounded-xl text-sm font-bold
                {% if complaint.satisfaction == 'satisfied' %}bg-green-100 text-green-800 border border-green-300
                {% elif complaint.satisfaction == 'neutral' %}bg-yellow-100 text-yellow-800 border border-yellow-300
                {% elif complaint.satisfaction == 'dissatisfied' %}bg-red-100 text-red-800 border border-red-300
                {% else %}bg-slate-100 text-slate-600 border border-slate-300{% endif %}">
                {% if complaint.satisfaction == 'satisfied' %}
                    <i data-lucide="thumbs-up" class="w-4 h-4"></i>
                {% elif complaint.satisfaction == 'neutral' %}
                    <i data-lucide="minus-circle" class="w-4 h-4"></i>
                {% elif complaint.satisfaction == 'dissatisfied' %}
                    <i data-lucide="thumbs-down" class="w-4 h-4"></i>
                {% else %}
                    <i data-lucide="phone-off" class="w-4 h-4"></i>
                {% endif %}
                {{ complaint.get_satisfaction_display }}
            </span>
            {% if complaint.satisfaction_set_at %}
            <span class="text-[10px] text-slate-400 ml-2">
                {{ complaint.satisfaction_set_at|date:"Y-m-d H:i" }}
            </span>
            {% endif %}
        </div>
        {% endif %}

        {% if can_edit %}
        <form method="post" action="{% url 'complaints:update_satisfaction' pk=complaint.pk %}" class="mt-3">
            {% csrf_token %}
            <p class="text-xs text-slate mb-3">{% trans "Set satisfaction based on patient follow-up call:" %}</p>
            <div class="flex flex-wrap gap-2">
                <button type="submit" name="satisfaction" value="satisfied"
                    class="inline-flex items-center gap-1.5 px-3 py-2 rounded-lg text-xs font-semibold border-2 transition
                    {% if complaint.satisfaction == 'satisfied' %}border-green-500 bg-green-50 text-green-700
                    {% else %}border-slate-200 text-slate-600 hover:border-green-400 hover:bg-green-50{% endif %}">
                    <i data-lucide="thumbs-up" class="w-3.5 h-3.5"></i> {% trans "Satisfied" %}
                </button>
                <button type="submit" name="satisfaction" value="neutral"
                    class="inline-flex items-center gap-1.5 px-3 py-2 rounded-lg text-xs font-semibold border-2 transition
                    {% if complaint.satisfaction == 'neutral' %}border-yellow-500 bg-yellow-50 text-yellow-700
                    {% else %}border-slate-200 text-slate-600 hover:border-yellow-400 hover:bg-yellow-50{% endif %}">
                    <i data-lucide="minus-circle" class="w-3.5 h-3.5"></i> {% trans "Neutral" %}
                </button>
                <button type="submit" name="satisfaction" value="dissatisfied"
                    class="inline-flex items-center gap-1.5 px-3 py-2 rounded-lg text-xs font-semibold border-2 transition
                    {% if complaint.satisfaction == 'dissatisfied' %}border-red-500 bg-red-50 text-red-700
                    {% else %}border-slate-200 text-slate-600 hover:border-red-400 hover:bg-red-50{% endif %}">
                    <i data-lucide="thumbs-down" class="w-3.5 h-3.5"></i> {% trans "Dissatisfied" %}
                </button>
                <button type="submit" name="satisfaction" value="no_response"
                    class="inline-flex items-center gap-1.5 px-3 py-2 rounded-lg text-xs font-semibold border-2 transition
                    {% if complaint.satisfaction == 'no_response' %}border-slate-400 bg-slate-50 text-slate-700
                    {% else %}border-slate-200 text-slate-600 hover:border-slate-400 hover:bg-slate-50{% endif %}">
                    <i data-lucide="phone-off" class="w-3.5 h-3.5"></i> {% trans "No Response" %}
                </button>
            </div>
        </form>
        {% elif not complaint.satisfaction %}
        <p class="text-sm text-slate italic">{% trans "No satisfaction feedback recorded yet." %}</p>
        {% endif %}
    </div>
    {% else %}
    <div class="bg-yellow-50 border border-yellow-200 rounded-2xl p-6 mb-6">
        <div class="flex items-center gap-2 mb-4">
            <i data-lucide="clock" class="w-6 h-6 text-yellow-500"></i>
            <h4 class="font-bold text-yellow-800">{% trans "Pending Resolution" %}</h4>
        </div>
        <p class="text-slate mb-4">{% trans "This complaint has not been resolved yet." %}</p>
    </div>
    
    {% if can_edit and complaint.is_active_status %}
        {% if complaint.assigned_to == current_user %}
    <form method="post" action="{% url 'complaints:complaint_change_status' pk=complaint.pk %}" id="resolutionForm">
        {% csrf_token %}
        <input type="hidden" name="status" value="resolved">
        
        <!-- AI Generate Resolution Button -->
        {% if explanations %}
        <div class="mb-4">
            <button type="button" onclick="generateAIResolution()" id="aiGenerateBtn" class="w-full px-4 py-3 bg-gradient-to-r from-navy to-blue text-white rounded-xl font-semibold hover:opacity-90 transition flex items-center justify-center gap-2">
                <i data-lucide="sparkles" class="w-5 h-5"></i>
                <span>{% trans "Analyze Complaint & Generate Resolution Note" %}</span>
            </button>
            <div id="aiLoading" class="hidden mt-3 text-center">
                <div class="inline-flex items-center gap-2 text-slate">
                    <i data-lucide="loader-2" class="w-5 h-5 animate-spin"></i>
                    <span>{% trans "AI is analyzing complaint and explanations..." %}</span>
                </div>
            </div>
        </div>
        
        <!-- AI Generated Resolutions Selection -->
        <div id="aiResolutionSelection" class="hidden mb-4">
            <label class="block text-sm font-semibold text-slate mb-2">{% trans "Select AI Generated Resolution" %}</label>
            <div class="space-y-3">
                <!-- English Option -->
                <div class="border border-slate-200 rounded-xl p-4 cursor-pointer hover:border-navy transition" onclick="selectResolution('en')">
                    <div class="flex items-center gap-2 mb-2">
                        <input type="radio" name="resolution_language" value="en" id="resEn" class="w-4 h-4 text-navy">
                        <label for="resEn" class="font-semibold text-navy cursor-pointer">{% trans "English" %}</label>
                    </div>
                    <div id="resolutionEnText" class="text-sm text-slate bg-slate-50 rounded-lg p-3 max-h-32 overflow-y-auto"></div>
                </div>
                
                <!-- Arabic Option -->
                <div class="border border-slate-200 rounded-xl p-4 cursor-pointer hover:border-navy transition" onclick="selectResolution('ar')">
                    <div class="flex items-center gap-2 mb-2">
                        <input type="radio" name="resolution_language" value="ar" id="resAr" class="w-4 h-4 text-navy">
                        <label for="resAr" class="font-semibold text-navy cursor-pointer">{% trans "Arabic" %}</label>
                    </div>
                    <div id="resolutionArText" class="text-sm text-slate bg-slate-50 rounded-lg p-3 max-h-32 overflow-y-auto text-right" dir="rtl"></div>
                </div>
            </div>
            <p class="text-xs text-slate mt-2">{% trans "Click on a card to select. You can edit the selected resolution in the text area below before submitting." %}</p>
        </div>
        {% endif %}
        
        <div class="mb-4">
            <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Notes" %}</label>
            <textarea name="resolution" id="resolutionTextarea" rows="6" class="w-full border border-slate-200 rounded-xl p-4 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Enter resolution details...' %}"></textarea>
            <div class="mt-2 bg-blue-50 border border-blue-200 rounded-xl p-3 flex items-center gap-2">
                <i data-lucide="mail" class="w-4 h-4 text-blue-500"></i>
                <span class="text-xs text-blue-700 font-medium">{% trans "This resolution will be sent to the patient via SMS and Email upon complaint closure." %}</span>
            </div>
        </div>

        <!-- Resolution Outcome - Who was in wrong/right -->
        <div class="mb-4">
            <label class="block text-sm font-semibold text-slate mb-2">{% trans "Resolution Outcome" %}</label>
            <p class="text-xs text-slate mb-2">{% trans "Who was in wrong / who was in right?" %}</p>
            <select name="resolution_outcome" id="resolutionOutcome" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none bg-white">
                <option value="">-- {% trans "Select Outcome" %} --</option>
                <option value="patient">{% trans "Patient" %}</option>
                <option value="hospital">{% trans "Hospital" %}</option>
                <option value="other">{% trans "Other — please specify" %}</option>
            </select>
        </div>

        <!-- Other specification field (shown when Other is selected) -->
        <div class="mb-4 hidden" id="otherSpecificationDiv">
            <label class="block text-sm font-semibold text-slate mb-2">{% trans "Please Specify" %}</label>
            <textarea name="resolution_outcome_other" id="resolutionOutcomeOther" rows="3" class="w-full border border-slate-200 rounded-xl p-3 text-sm focus:ring-2 focus:ring-navy/20 outline-none" placeholder="{% trans 'Specify who was in wrong/right...' %}"></textarea>
        </div>

        <button type="submit" class="w-full px-6 py-3 bg-green-500 text-white rounded-xl font-bold hover:bg-green-600 transition flex items-center justify-center gap-2">
            <i data-lucide="check-circle" class="w-5 h-5"></i> {% trans "Mark as Resolved" %}
        </button>
    </form>
        {% else %}
    <!-- Show message that activation is required to resolve -->
    <div class="bg-yellow-50 border border-yellow-200 rounded-xl p-4 text-center">
        <i data-lucide="lock" class="w-5 h-5 text-yellow-600 mx-auto mb-2"></i>
        <p class="text-sm text-yellow-700 font-medium">{% trans "Activate this complaint to resolve it" %}</p>
    </div>
        {% endif %}
    {% endif %}
    {% endif %}
</section>

<script>
// Store generated resolutions
let generatedResolutions = {
    en: '',
    ar: ''
};

function generateAIResolution() {
    const btn = document.getElementById('aiGenerateBtn');
    const loading = document.getElementById('aiLoading');
    const selectionDiv = document.getElementById('aiResolutionSelection');
    
    // Get CSRF token from the form's hidden input
    const csrfInput = document.querySelector('#resolutionForm input[name="csrfmiddlewaretoken"]');
    const csrfToken = csrfInput ? csrfInput.value : null;
    
    if (!csrfToken) {
        alert('{% trans "CSRF token not found. Please refresh the page and try again." %}');
        return;
    }
    
    // Show loading, hide button
    btn.disabled = true;
    btn.classList.add('opacity-50', 'cursor-not-allowed');
    loading.classList.remove('hidden');
    selectionDiv.classList.add('hidden');
    
    fetch(`/complaints/api/complaints/{{ complaint.id }}/generate_ai_resolution/`, {
        method: 'POST',
        headers: {
            'X-CSRFToken': csrfToken,
            'Content-Type': 'application/json'
        },
        credentials: 'same-origin'
    })
    .then(response => {
        if (!response.ok) {
            return response.json().then(data => {
                throw new Error(data.error || 'Request failed');
            });
        }
        return response.json();
    })
    .then(data => {
        if (data.success && data.resolution_en && data.resolution_ar) {
            // Store generated resolutions
            generatedResolutions.en = data.resolution_en;
            generatedResolutions.ar = data.resolution_ar;
            
            // Display in selection cards
            document.getElementById('resolutionEnText').textContent = data.resolution_en;
            document.getElementById('resolutionArText').textContent = data.resolution_ar;
            
            // Show selection div
            selectionDiv.classList.remove('hidden');
            
            // Auto-select English by default
            selectResolution('en');
            
            // Scroll to selection
            selectionDiv.scrollIntoView({ behavior: 'smooth', block: 'nearest' });
        } else {
            alert(data.error || '{% trans "Failed to generate resolution. Please try again." %}');
        }
    })
    .catch(error => {
        console.error('Error:', error);
        alert(error.message || '{% trans "An error occurred. Please try again." %}');
    })
    .finally(() => {
        btn.disabled = false;
        btn.classList.remove('opacity-50', 'cursor-not-allowed');
        loading.classList.add('hidden');
    });
}

function selectResolution(lang) {
    const textarea = document.getElementById('resolutionTextarea');
    const radioEn = document.getElementById('resEn');
    const radioAr = document.getElementById('resAr');

    if (lang === 'en') {
        radioEn.checked = true;
        radioAr.checked = false;
        textarea.value = generatedResolutions.en;
        textarea.dir = 'ltr';
    } else {
        radioEn.checked = false;
        radioAr.checked = true;
        textarea.value = generatedResolutions.ar;
        textarea.dir = 'rtl';
    }

    // Highlight selected card
    const cards = document.querySelectorAll('#aiResolutionSelection > div');
    cards.forEach((card, index) => {
        if ((lang === 'en' && index === 0) || (lang === 'ar' && index === 1)) {
            card.classList.add('border-navy', 'bg-light');
        } else {
            card.classList.remove('border-navy', 'bg-light');
        }
    });
}

// Show/hide "Other" specification field
document.addEventListener('DOMContentLoaded', function() {
    const outcomeSelect = document.getElementById('resolutionOutcome');
    const otherDiv = document.getElementById('otherSpecificationDiv');
    
    if (outcomeSelect && otherDiv) {
        outcomeSelect.addEventListener('change', function() {
            if (this.value === 'other') {
                otherDiv.classList.remove('hidden');
            } else {
                otherDiv.classList.add('hidden');
            }
        });
    }
});
</script>