{% extends "layouts/public_base.html" %}
{% load i18n static %}

{% block title %}{% trans "Track Your Inquiry" %} - PX360{% endblock %}

{% block extra_css %}
<style>
header.glass-card {
    display: none !important;
}

.lang-switcher {
    position: fixed;
    top: 1rem;
    right: 1rem;
    z-index: 100;
    display: flex;
    gap: 0.5rem;
}

.lang-switcher a {
    padding: 0.5rem 1rem;
    border-radius: 0.75rem;
    border: 2px solid rgba(255,255,255,0.3);
    background: rgba(255,255,255,0.1);
    backdrop-filter: blur(10px);
    color: white;
    font-weight: 600;
    font-size: 0.875rem;
    transition: all 0.2s ease;
    text-decoration: none;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.lang-switcher a:hover {
    background: rgba(255,255,255,0.2);
    border-color: rgba(255,255,255,0.5);
}

.lang-switcher a.active {
    background: white;
    color: #005696;
    border-color: white;
}

[dir="rtl"] .lang-switcher {
    right: auto;
    left: 1rem;
}

.glass-effect {
    background: rgba(255, 255, 255, 0.7);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid rgba(255, 255, 255, 0.3);
}

.timeline-dot::after {
    content: '';
    position: absolute;
    width: 2px;
    height: 100%;
    background: #e2e8f0;
    left: 50%;
    transform: translateX(-50%);
    top: 24px;
    z-index: 0;
}

.timeline-item:last-child .timeline-dot::after {
    display: none;
}

@keyframes subtle-float {
    0% { transform: translateY(0px); }
    50% { transform: translateY(-5px); }
    100% { transform: translateY(0px); }
}
.float-icon { animation: subtle-float 3s ease-in-out infinite; }
</style>
{% endblock %}

{% block content %}
<!-- Language Switcher -->
<div class="lang-switcher">
    {% get_available_languages as LANGUAGES %}
    {% get_current_language as LANGUAGE_CODE %}
    {% for lang_code, lang_name in LANGUAGES %}
        <a href="{% url 'core:set_language' %}?language={{ lang_code }}"
           class="{% if LANGUAGE_CODE == lang_code %}active{% endif %}">
            <span>{% if lang_code == 'en' %}🇬🇧{% elif lang_code == 'ar' %}🇸🇦{% endif %}</span>
            <span>{{ lang_name }}</span>
        </a>
    {% endfor %}
</div>

<div class="max-w-4xl mx-auto px-4 py-8 md:py-12">
    <!-- Logo Banner -->
    <div class="rounded-3xl shadow-2xl overflow-hidden mb-8 text-center animate-fade-in">
        <div class="bg-white w-full py-8 px-6 flex items-center justify-center">
            <img src="{% static 'img/hh-logo.png' %}" alt="Al Hammadi Hospital" class="max-h-16 w-auto object-contain">
        </div>
        <div class="bg-white p-8">
            <h1 class="text-2xl font-bold text-navy mb-3">{% trans "Track Your Inquiry" %}</h1>
            <p class="text-slate text-base max-w-xl mx-auto">
                {% trans "Enter your reference number below to see real-time updates on your inquiry." %}
            </p>
        </div>
    </div>

    <!-- Search Form -->
    <div class="glass-card rounded-3xl shadow-2xl p-8 mb-8 animate-fade-in">
        <form method="POST" class="max-w-lg mx-auto">
            {% csrf_token %}
            <div class="relative group">
                <div class="absolute inset-y-0 left-0 pl-4 flex items-center pointer-events-none">
                    <i data-lucide="hash" class="w-5 h-5 text-slate/40 group-focus-within:text-blue transition-colors"></i>
                </div>
                <input
                    type="text"
                    name="reference_number"
                    class="w-full pl-12 pr-6 py-5 border-2 border-slate-100 rounded-2xl text-navy text-lg focus:ring-4 focus:ring-blue/10 focus:border-blue transition-all duration-300 bg-white/80 placeholder:text-slate/30"
                    placeholder="{% trans 'e.g., INQ-20260428-123456' %}"
                    value="{{ reference_number }}"
                    required
                >
            </div>
            <button type="submit" class="w-full mt-4 bg-navy hover:bg-navy/90 text-white px-8 py-5 rounded-2xl font-bold text-lg transition-all duration-300 shadow-lg shadow-navy/20 hover:shadow-xl hover:-translate-y-1 flex items-center justify-center gap-3">
                <i data-lucide="crosshair" class="w-5 h-5"></i>
                {% trans "Track Status" %}
            </button>
        </form>
        <p class="text-center text-slate/50 text-xs mt-6 uppercase tracking-widest font-semibold">
            <i data-lucide="info" class="w-3 h-3 inline mr-1"></i>
            {% trans "Found in your confirmation email" %}
        </p>
    </div>

    {% if error_message %}
    <div class="bg-white rounded-3xl shadow-lg p-6 mb-8 flex items-center gap-4 animate-shake">
        <div class="w-12 h-12 bg-rose-100 rounded-xl flex items-center justify-center text-rose-600 shrink-0">
            <i data-lucide="alert-circle" class="w-6 h-6"></i>
        </div>
        <div>
            <h3 class="font-bold text-rose-900">{% trans "Reference Not Found" %}</h3>
            <p class="text-rose-700/80 text-sm">{{ error_message }}</p>
        </div>
    </div>
    {% endif %}

    {% if inquiry %}
    <div class="animate-slide-up" style="animation-delay: 0.1s">
        <div class="bg-white rounded-3xl shadow-2xl p-6 md:p-8 mb-6">
            <div class="flex flex-col md:flex-row md:items-center justify-between gap-6">
                <div>
                    <span class="text-xs font-bold text-slate/40 uppercase tracking-widest block mb-1">{% trans "Inquiry Reference" %}</span>
                    <h2 class="text-3xl font-black text-navy">{{ inquiry.reference_number }}</h2>
                </div>
                <div class="flex items-center gap-3">
                    <div class="text-right hidden md:block">
                        <span class="text-xs font-bold text-slate/40 uppercase tracking-widest block mb-1">{% trans "Current Status" %}</span>
                        <p class="font-bold text-navy">{{ public_status.label }}</p>
                    </div>
                    <div class="px-6 py-3 rounded-2xl text-sm font-black uppercase tracking-wider shadow-sm border-b-4
                        {% if public_status.css == 'amber' %}bg-amber-50 text-amber-700 border-amber-200
                        {% elif public_status.css == 'blue' %}bg-blue-50 text-blue-700 border-blue-200
                        {% elif public_status.css == 'emerald' %}bg-emerald-50 text-emerald-700 border-emerald-200
                        {% elif public_status.css == 'rose' %}bg-rose-50 text-rose-700 border-rose-200
                        {% else %}bg-slate-50 text-slate-700 border-slate-200{% endif %}">
                        {{ public_status.label }}
                    </div>
                    {% if inquiry.escalated_at %}
                    <div class="px-4 py-2 rounded-2xl text-xs font-bold uppercase tracking-wider bg-red-50 text-red-700 border border-red-200 flex items-center gap-2">
                        <i data-lucide="alert-triangle" class="w-4 h-4"></i>
                        {% trans "Escalated" %}
                    </div>
                    {% endif %}
                </div>
            </div>

            <div class="mt-8 h-2 w-full bg-slate-100 rounded-full overflow-hidden">
                <div class="h-full bg-navy transition-all duration-1000"
                     style="width: {{ public_status.progress }}%">
                </div>
            </div>
        </div>

        <div class="grid grid-cols-1 md:grid-cols-3 gap-6 mb-10">
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md">
                <i data-lucide="calendar" class="w-5 h-5 text-blue mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "Submitted" %}</span>
                <p class="font-bold text-navy">{{ inquiry.created_at|date:"M d, Y" }}</p>
            </div>
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md">
                <i data-lucide="building" class="w-5 h-5 text-blue mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "Department" %}</span>
                <p class="font-bold text-navy truncate">{{ inquiry.department.name|default:"General" }}</p>
            </div>
            <div class="bg-white p-6 rounded-2xl border border-slate-100 shadow-sm transition-hover hover:shadow-md relative overflow-hidden">
                {% if inquiry.due_at %}
                <i data-lucide="clock" class="w-5 h-5 {% if inquiry.is_overdue %}text-rose-500{% else %}text-blue{% endif %} mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "SLA Deadline" %}</span>
                <p class="font-bold text-navy">{{ inquiry.due_at|date:"M d, H:i" }}</p>
                {% if inquiry.is_overdue %}
                    <span class="absolute top-2 right-2 flex h-2 w-2">
                      <span class="animate-ping absolute inline-flex h-full w-full rounded-full bg-rose-400 opacity-75"></span>
                      <span class="relative inline-flex rounded-full h-2 w-2 bg-rose-500"></span>
                    </span>
                {% endif %}
                {% else %}
                <i data-lucide="help-circle" class="w-5 h-5 text-blue mb-3"></i>
                <span class="block text-xs font-bold text-slate/50 uppercase">{% trans "Subject" %}</span>
                <p class="font-bold text-navy truncate">{{ inquiry.subject|truncatechars:30 }}</p>
                {% endif %}
            </div>
        </div>

        {% if has_response %}
        <!-- Response Section -->
        <div class="mt-6">
            <div class="bg-white rounded-3xl shadow-2xl p-8 md:p-10">
                <h3 class="text-2xl font-bold text-navy mb-8 flex items-center gap-3">
                    <div class="p-2 bg-emerald-600 text-white rounded-lg">
                        <i data-lucide="message-circle" class="w-5 h-5"></i>
                    </div>
                    {% trans "Response" %}
                </h3>
                <div class="space-y-6">
                    {% if response_en %}
                    <div class="bg-emerald-50/50 rounded-2xl p-6 border border-emerald-100">
                        <div class="flex items-center gap-2 mb-3">
                            <span class="text-xs font-bold text-emerald-600 uppercase tracking-wider">English</span>
                        </div>
                        <div class="text-slate-700 leading-relaxed whitespace-pre-line">{{ response_en }}</div>
                    </div>
                    {% endif %}
                    {% if response_ar %}
                    <div class="bg-emerald-50/50 rounded-2xl p-6 border border-emerald-100" dir="rtl">
                        <div class="flex items-center gap-2 mb-3">
                            <span class="text-xs font-bold text-emerald-600 uppercase tracking-wider">العربية</span>
                        </div>
                        <div class="text-slate-700 leading-relaxed whitespace-pre-line" style="text-align: right;">{{ response_ar }}</div>
                    </div>
                    {% endif %}
                </div>
            </div>
        </div>
        {% else %}
        <!-- Under Review -->
        <div class="bg-white rounded-3xl shadow-2xl p-8 md:p-10 mt-6">
            <div class="text-center py-12">
                <div class="w-20 h-20 bg-slate-50 rounded-full flex items-center justify-center mx-auto mb-4">
                    <i data-lucide="loader" class="w-8 h-8 text-slate/30 animate-spin"></i>
                </div>
                <p class="text-slate/60 font-medium">{% trans "Your inquiry is being reviewed. Updates will appear here." %}</p>
            </div>
        </div>
        {% endif %}

        <!-- Privacy Note -->
        <div class="bg-white/80 backdrop-blur rounded-2xl p-5 mt-6 flex items-start gap-3 border border-white/50">
            <i data-lucide="shield" class="w-5 h-5 text-navy mt-0.5 shrink-0"></i>
            <p class="text-sm text-slate/60">{% trans "For privacy reasons, detailed notes and internal communications are not shown here." %}</p>
        </div>
    </div>
    {% endif %}

    <!-- Back Link -->
    <div class="text-center mt-8">
        <a href="{% url 'core:public_track' %}" class="text-sm text-blue hover:text-blue-700 transition font-medium">
            <i data-lucide="arrow-left" class="w-4 h-4 inline mr-1"></i>
            {% trans "Track Another Submission" %}
        </a>
    </div>
</div>

<script>
document.addEventListener('DOMContentLoaded', function() {
    if (typeof lucide !== 'undefined') {
        lucide.createIcons();
    }
});
</script>
{% endblock %}