Report Sections

Day Case Patient Survey

2025-02-08 to 2026-02-08 | Generated: 2026-02-08T09:35:00

Overview

Surveys Sent
976
Completed
828
84.84% completion
Average Score
4.72/5.0
σ = 1.03
Negative Surveys
47
5.68% of total
Score Distribution
552
Excellent (66.67%)
162
Good (19.57%)
67
Average (8.09%)
47
Poor (5.68%)

Question-Level Analysis

Detailed analysis of 5 questions with statistical metrics, score distributions, and performance trends.

1
How satisfied were you with the pre-procedure preparation?
RATING Required
4.13
Average Score
Score Distribution
1: 0 (0.0%)2: 2 (0.24%)3: 11 (1.33%)4: 24 (2.9%)5: 42 (5.07%)
Monthly Trends
828
Responses
100.0%
Response Rate
0.69
Std Deviation
0.972
Correlation
Strong positively correlates with overall
2
How satisfied were you with the procedure itself?
RATING Required
4.11
Average Score
Score Distribution
1: 0 (0.0%)2: 3 (0.36%)3: 5 (0.6%)4: 32 (3.86%)5: 35 (4.23%)
Monthly Trends
828
Responses
100.0%
Response Rate
0.71
Std Deviation
0.97
Correlation
Strong positively correlates with overall
3
How satisfied were you with the post-procedure care?
RATING Required
4.11
Average Score
Score Distribution
1: 0 (0.0%)2: 1 (0.12%)3: 11 (1.33%)4: 35 (4.23%)5: 21 (2.54%)
Monthly Trends
828
Responses
100.0%
Response Rate
0.7
Std Deviation
0.972
Correlation
Strong positively correlates with overall
4
How satisfied were you with the discharge process?
RATING Required
4.11
Average Score
Score Distribution
1: 0 (0.0%)2: 4 (0.48%)3: 11 (1.33%)4: 34 (4.11%)5: 22 (2.66%)
Monthly Trends
828
Responses
100.0%
Response Rate
0.69
Std Deviation
0.975
Correlation
Strong positively correlates with overall
5
How likely are you to recommend this hospital to others?
NPS Required
7.16
Average Score
Score Distribution
77
1: 14 (1.69%)2: 16 (1.93%)3: 33 (3.99%)4: 34 (4.11%)5: 77 (9.3%)
Monthly Trends
828
Responses
100.0%
Response Rate
2.47
Std Deviation
0.991
Correlation
Excellent PerformanceStrong positively correlates with overall

Key Insights & Recommendations

Top Performing Questions
  • Q5: How likely are you to recommend this hospital to others? 7.16
  • Q1: How satisfied were you with the pre-procedure preparation? 4.13
  • Q2: How satisfied were you with the procedure itself? 4.11
  • Q3: How satisfied were you with the post-procedure care? 4.11
  • Q4: How satisfied were you with the discharge process? 4.11
Questions Needing Attention
  • Q2: How satisfied were you with the procedure itself? 4.11
  • Q3: How satisfied were you with the post-procedure care? 4.11
  • Q4: How satisfied were you with the discharge process? 4.11
  • Q1: How satisfied were you with the pre-procedure preparation? 4.13
  • Q5: How likely are you to recommend this hospital to others? 7.16

Channel Performance

SMS
Sent
312
Completed
265
84.94% completion
Avg Score: 4.74
WHATSAPP
Sent
325
Completed
283
87.08% completion
Avg Score: 4.71
EMAIL
Sent
339
Completed
280
82.6% completion
Avg Score: 4.72