# EMS Emergency Services Survey

2025-02-08 to 2026-02-08 | Generated: 2026-02-08T09:35:00

## Overview

Surveys Sent
952
Completed
812
85.29% completion
Average Score
4.67/5.0
σ = 1.0
Negative Surveys
37
4.56% of total

##### Score Distribution

512
Excellent (63.05%)
183
Good (22.54%)
81
Average (9.98%)
36
Poor (4.43%)

## Monthly Trends

## Question-Level Analysis

Detailed analysis of 5 questions with statistical metrics, score distributions, and performance trends.

1

##### How satisfied were you with the ambulance response time?

RATING Required
4.08
Average Score

###### Score Distribution

1: 0 (0.0%)2: 1 (0.12%)3: 4 (0.49%)4: 32 (3.94%)5: 24 (2.96%)

###### Monthly Trends

812
Responses
100.0%
Response Rate
0.67
Std Deviation
0.97
Correlation
Strong positively correlates with overall
2

##### How satisfied were you with the paramedic care?

RATING Required
4.07
Average Score

###### Score Distribution

1: 0 (0.0%)2: 1 (0.12%)3: 12 (1.48%)4: 35 (4.31%)5: 31 (3.82%)

###### Monthly Trends

812
Responses
100.0%
Response Rate
0.67
Std Deviation
0.971
Correlation
Strong positively correlates with overall
3

##### How satisfied were you with the emergency department care?

RATING Required
4.07
Average Score

###### Score Distribution

1: 0 (0.0%)2: 2 (0.25%)3: 14 (1.72%)4: 23 (2.83%)5: 27 (3.33%)

###### Monthly Trends

812
Responses
100.0%
Response Rate
0.69
Std Deviation
0.972
Correlation
Strong positively correlates with overall
4

##### How satisfied were you with the communication from staff?

RATING Required
4.09
Average Score

###### Score Distribution

1: 0 (0.0%)2: 3 (0.37%)3: 7 (0.86%)4: 25 (3.08%)5: 33 (4.06%)

###### Monthly Trends

812
Responses
100.0%
Response Rate
0.65
Std Deviation
0.97
Correlation
Strong positively correlates with overall
5

##### How likely are you to recommend this hospital to others?

NPS Required
7.01
Average Score

###### Score Distribution

86
1: 9 (1.11%)2: 13 (1.6%)3: 49 (6.03%)4: 31 (3.82%)5: 86 (10.59%)

###### Monthly Trends

812
Responses
100.0%
Response Rate
2.42
Std Deviation
0.99
Correlation
Excellent PerformanceStrong positively correlates with overall

## Key Insights & Recommendations

###### Top Performing Questions

- Q5: How likely are you to recommend this hospital to others? 7.01
- Q4: How satisfied were you with the communication from staff? 4.09
- Q1: How satisfied were you with the ambulance response time? 4.08
- Q2: How satisfied were you with the paramedic care? 4.07
- Q3: How satisfied were you with the emergency department care? 4.07

###### Questions Needing Attention

- Q2: How satisfied were you with the paramedic care? 4.07
- Q3: How satisfied were you with the emergency department care? 4.07
- Q1: How satisfied were you with the ambulance response time? 4.08
- Q4: How satisfied were you with the communication from staff? 4.09
- Q5: How likely are you to recommend this hospital to others? 7.01

## Channel Performance

##### SMS

Sent
346
Completed
287
82.95% completion
Avg Score: 4.71

##### WHATSAPP

Sent
305
Completed
260
85.25% completion
Avg Score: 4.71

##### EMAIL

Sent
301
Completed
265
88.04% completion
Avg Score: 4.58