REMINDER: Explanation Request - Complaint #{{ complaint.id|slice:":8" }}

Dear {{ staff.first_name }} {{ staff.last_name }},

This is a reminder that you have been requested to provide an explanation for the following complaint:

Complaint #{{ complaint.id|slice:":8" }}
Title: {{ complaint.title }}
Description: {{ complaint.description }}

Your explanation is due in {{ hours_remaining }} hours (due: {{ due_date|date:"Y-m-d H:i" }}).

To submit your explanation, click on the link below:
{{ site_url }}/complaints/explanation/{{ explanation.token }}/

Please submit your explanation before the deadline to avoid escalation to your manager.

If you have any questions, please contact the person who requested this explanation.

Thank you for your cooperation.

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This is an automated reminder from the PX360 Complaint Management System.
