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                <h1 class="text-navy font-bold">Complaint ID: #2025-NOV-8842</h1>
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                        <span class="text-[10px] text-slate font-bold uppercase tracking-widest">Source: MOH TAWASUL</span>
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                            "The patient's relative complained about the delay in the ER admission process. They mentioned that the doctor was busy and the nursing staff did not provide updates for over 45 minutes."
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                            <p class="text-[10px] font-bold text-slate uppercase">Response Deadline</p>
                            <p class="text-sm font-bold text-navy">14 Nov 2025, 08:00 AM</p>
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                            <span>Main Dept:</span>
                            <span class="font-bold">Medical / ER</span>
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                            <span>TAT Goal:</span>
                            <span class="font-bold">72 Hours</span>
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                            <span>Escalation:</span>
                            <span class="font-bold uppercase text-blue">Level 1</span>
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