# 📊 Survey Analytics Report

Generated: 2026-02-08T08:34:27

Date Range: 2026-01-08 to 2026-03-08

## Executive Summary

### Total Templates

12

### Total Surveys Sent

3,949

### Total Completed

3,325

### Completion Rate

84.2%

### Average Score

4.68/5.0

### Negative Surveys

163

## Appointment Satisfaction Survey

### Total Sent

10

### Completed

0

### Completion Rate

0.0%

### Average Score

0.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: Did the Appointment Section's service exceed your expectations? | multiple_choice | 0 | 0% | N/A
Q2: Did the doctor explain everything about your case? | multiple_choice | 0 | 0% | N/A
Q3: Did the pharmacist explain to you the medication clearly? | multiple_choice | 0 | 0% | N/A
Q4: Did the staff attend your needs in an understandable language? | multiple_choice | 0 | 0% | N/A
Q5: Was it easy to get an appointment? | multiple_choice | 0 | 0% | N/A
Q6: Were you satisfied with your interaction with the doctor? | multiple_choice | 0 | 0% | N/A
Q7: Were you served by Laboratory Receptionists as required? | multiple_choice | 0 | 0% | N/A
Q8: Were you served by Radiology Receptionists as required? | multiple_choice | 0 | 0% | N/A
Q9: Were you served by Receptionists as required? | multiple_choice | 0 | 0% | N/A
Q10: Would you recommend the hospital to your friends and family? | multiple_choice | 0 | 0% | N/A

## Day Case Patient Survey

### Total Sent

1

### Completed

0

### Completion Rate

0.0%

### Average Score

0.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the pre-procedure preparation? | text | 0 | 0% | N/A
Q2: How satisfied were you with the procedure itself? | text | 0 | 0% | N/A
Q3: How satisfied were you with the post-procedure care? | text | 0 | 0% | N/A
Q4: How satisfied were you with the discharge process? | text | 0 | 0% | N/A
Q5: How likely are you to recommend this hospital to others? | rating | 0 | 0% | 0.0/5.0
Q6: Any additional comments or suggestions? | text | 0 | 0% | N/A

## Day Case Patient Survey

### Total Sent

976

### Completed

828

### Completion Rate

84.84%

### Average Score

4.72/5.0

### Negative Surveys

47

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the pre-procedure preparation? | rating | 828 | 100.0% | 4.13/5.0
Q2: How satisfied were you with the procedure itself? | rating | 828 | 100.0% | 4.11/5.0
Q3: How satisfied were you with the post-procedure care? | rating | 828 | 100.0% | 4.11/5.0
Q4: How satisfied were you with the discharge process? | rating | 828 | 100.0% | 4.11/5.0
Q5: How likely are you to recommend this hospital to others? | nps | 828 | 100.0% | 7.16/5.0

## EMS Emergency Services Survey

### Total Sent

2

### Completed

0

### Completion Rate

0.0%

### Average Score

0.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the ambulance response time? | text | 0 | 0% | N/A
Q2: How satisfied were you with the paramedic care? | text | 0 | 0% | N/A
Q3: How satisfied were you with the emergency department care? | text | 0 | 0% | N/A
Q4: How satisfied were you with the communication from staff? | text | 0 | 0% | N/A
Q5: How likely are you to recommend this hospital to others? | rating | 0 | 0% | 0.0/5.0
Q6: Any additional comments or suggestions? | text | 0 | 0% | N/A

## EMS Emergency Services Survey

### Total Sent

952

### Completed

812

### Completion Rate

85.29%

### Average Score

4.67/5.0

### Negative Surveys

37

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the ambulance response time? | rating | 812 | 100.0% | 4.08/5.0
Q2: How satisfied were you with the paramedic care? | rating | 812 | 100.0% | 4.07/5.0
Q3: How satisfied were you with the emergency department care? | rating | 812 | 100.0% | 4.07/5.0
Q4: How satisfied were you with the communication from staff? | rating | 812 | 100.0% | 4.09/5.0
Q5: How likely are you to recommend this hospital to others? | nps | 812 | 100.0% | 7.01/5.0

## Inpatient Post-Discharge Survey

### Total Sent

3

### Completed

0

### Completion Rate

0.0%

### Average Score

0.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the nursing care? | multiple_choice | 0 | 0% | N/A
Q2: How satisfied were you with the doctor's care? | multiple_choice | 0 | 0% | N/A
Q3: How clean was your room? | multiple_choice | 0 | 0% | N/A
Q4: How satisfied were you with the food quality? | multiple_choice | 0 | 0% | N/A
Q5: How well were you informed about your treatment? | multiple_choice | 0 | 0% | N/A
Q6: How likely are you to recommend this hospital to others? | rating | 0 | 0% | 0.0/5.0
Q7: Any additional comments or suggestions? | text | 0 | 0% | N/A

## Inpatient Post-Discharge Survey

### Total Sent

990

### Completed

852

### Completion Rate

86.06%

### Average Score

4.59/5.0

### Negative Surveys

41

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the nursing care? | rating | 852 | 100.0% | 4.1/5.0
Q2: How satisfied were you with the doctor's care? | rating | 852 | 100.0% | 4.11/5.0
Q3: How clean was your room? | rating | 852 | 100.0% | 4.09/5.0
Q4: How satisfied were you with the food quality? | rating | 852 | 100.0% | 4.1/5.0
Q5: How well were you informed about your treatment? | rating | 852 | 100.0% | 4.1/5.0
Q6: How likely are you to recommend this hospital to others? | nps | 852 | 100.0% | 7.07/5.0

## Inpatient Satisfaction Survey

### Total Sent

9

### Completed

0

### Completion Rate

0.0%

### Average Score

0.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: Are the Patient Relations Coordinators/ Social Workers approachable and accessible? | multiple_choice | 0 | 0% | N/A
Q2: Did the physician give you clear information about your medications? | multiple_choice | 0 | 0% | N/A
Q3: Did your physician exerted efforts to include you in making the decisions about your treatment? | multiple_choice | 0 | 0% | N/A
Q4: Is the cleanliness level of the hospital exceeding your expectations? | multiple_choice | 0 | 0% | N/A
Q5: Was there a clear explanation given to you regarding your financial coverage and payment responsibility? | multiple_choice | 0 | 0% | N/A
Q6: Were you satisfied with our admission time and process? | multiple_choice | 0 | 0% | N/A
Q7: Were you satisfied with our discharge time and process? | multiple_choice | 0 | 0% | N/A
Q8: Were you satisfied with the doctor's care? | multiple_choice | 0 | 0% | N/A
Q9: Were you satisfied with the food services? | multiple_choice | 0 | 0% | N/A
Q10: Were you satisfied with the level of safety at the hospital? | multiple_choice | 0 | 0% | N/A
Q11: Were you satisfied with the nurses' care? | multiple_choice | 0 | 0% | N/A
Q12: Would you recommend the hospital to your friends and family? | multiple_choice | 0 | 0% | N/A

## OPD Patient Experience Survey

### Total Sent

5

### Completed

1

### Completion Rate

20.0%

### Average Score

3.4/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the registration process? | rating | 1 | 100.0% | 4.0/5.0
Q2: How satisfied were you with the waiting time? | rating | 1 | 100.0% | 3.0/5.0
Q3: How satisfied were you with the doctor's consultation? | rating | 1 | 100.0% | 3.0/5.0
Q4: How satisfied were you with the pharmacy service? | rating | 1 | 100.0% | 4.0/5.0
Q5: How likely are you to recommend this hospital to others? | rating | 1 | 100.0% | 3.0/5.0
Q6: Any additional comments or suggestions? | text | 1 | 100.0% | N/A

## OPD Patient Experience Survey

### Total Sent

982

### Completed

829

### Completion Rate

84.42%

### Average Score

4.75/5.0

### Negative Surveys

37

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: How satisfied were you with the registration process? | rating | 829 | 100.0% | 4.13/5.0
Q2: How satisfied were you with the waiting time? | rating | 829 | 100.0% | 4.13/5.0
Q3: How satisfied were you with the doctor's consultation? | rating | 829 | 100.0% | 4.13/5.0
Q4: How satisfied were you with the pharmacy service? | rating | 829 | 100.0% | 4.13/5.0
Q5: How likely are you to recommend this hospital to others? | nps | 829 | 100.0% | 7.23/5.0

## Outpatient Satisfaction Survey

### Total Sent

14

### Completed

1

### Completion Rate

7.14%

### Average Score

0.0/5.0

### Negative Surveys

1

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: Did the doctor explained everything about your case? | multiple_choice | 1 | 100.0% | N/A
Q2: Did the pharmacist explained to you the medication clearly? | multiple_choice | 1 | 100.0% | N/A
Q3: Did the staff attended your needs in an understandable language? | multiple_choice | 1 | 100.0% | N/A
Q4: Were you satisfied with your interaction with the doctor? | multiple_choice | 1 | 100.0% | N/A
Q5: Were you served by Laboratory Receptionists as required? | multiple_choice | 1 | 100.0% | N/A
Q6: Were you served by Radiology Receptionists as required? | multiple_choice | 1 | 100.0% | N/A
Q7: Were you served by Receptionists as required? | multiple_choice | 1 | 100.0% | N/A
Q8: Would you recommend the hospital to your friends and family? | multiple_choice | 1 | 100.0% | N/A

## Patient Experience Demo Survey

### Total Sent

5

### Completed

2

### Completion Rate

40.0%

### Average Score

4.0/5.0

### Negative Surveys

0

### Question Analysis

Question | Type | Responses | Response Rate | Avg Score
--- | --- | --- | --- | ---
Q1: Please share any additional comments about your stay | text | 1 | 50.0% | N/A
Q2: How would you rate the quality of nursing care? | rating | 2 | 100.0% | 4.0/5.0
Q3: Which department did you visit? | multiple_choice | 2 | 100.0% | N/A
Q4: What aspects of your experience were satisfactory? (Select all that apply) | rating | 2 | 100.0% | 0.0/5.0
Q5: How would you rate the hospital facilities? | rating | 2 | 100.0% | 4.0/5.0