# OPD Patient Experience Survey

2025-02-08 to 2026-02-08 | Generated: 2026-02-08T09:35:00

## Overview

Surveys Sent
982
Completed
829
84.42% completion
Average Score
4.75/5.0
σ = 0.98
Negative Surveys
37
4.46% of total

##### Score Distribution

558
Excellent (67.31%)
165
Good (19.9%)
69
Average (8.32%)
37
Poor (4.46%)

## Monthly Trends

## Question-Level Analysis

Detailed analysis of 5 questions with statistical metrics, score distributions, and performance trends.

1

##### How satisfied were you with the registration process?

RATING Required
4.13
Average Score

###### Score Distribution

1: 0 (0.0%)2: 2 (0.24%)3: 8 (0.97%)4: 32 (3.86%)5: 26 (3.14%)

###### Monthly Trends

829
Responses
100.0%
Response Rate
0.66
Std Deviation
0.975
Correlation
Strong positively correlates with overall
2

##### How satisfied were you with the waiting time?

RATING Required
4.13
Average Score

###### Score Distribution

1: 0 (0.0%)2: 3 (0.36%)3: 9 (1.09%)4: 27 (3.26%)5: 32 (3.86%)

###### Monthly Trends

829
Responses
100.0%
Response Rate
0.67
Std Deviation
0.973
Correlation
Strong positively correlates with overall
3

##### How satisfied were you with the doctor's consultation?

RATING Required
4.13
Average Score

###### Score Distribution

1: 0 (0.0%)2: 2 (0.24%)3: 7 (0.84%)4: 29 (3.5%)5: 36 (4.34%)

###### Monthly Trends

829
Responses
100.0%
Response Rate
0.67
Std Deviation
0.971
Correlation
Strong positively correlates with overall
4

##### How satisfied were you with the pharmacy service?

RATING Required
4.13
Average Score

###### Score Distribution

1: 0 (0.0%)2: 5 (0.6%)3: 13 (1.57%)4: 31 (3.74%)5: 28 (3.38%)

###### Monthly Trends

829
Responses
100.0%
Response Rate
0.67
Std Deviation
0.973
Correlation
Strong positively correlates with overall
5

##### How likely are you to recommend this hospital to others?

NPS Required
7.23
Average Score

###### Score Distribution

77
1: 16 (1.93%)2: 13 (1.57%)3: 31 (3.74%)4: 38 (4.58%)5: 77 (9.29%)

###### Monthly Trends

829
Responses
100.0%
Response Rate
2.35
Std Deviation
0.991
Correlation
Excellent PerformanceStrong positively correlates with overall

## Key Insights & Recommendations

###### Top Performing Questions

- Q5: How likely are you to recommend this hospital to others? 7.23
- Q1: How satisfied were you with the registration process? 4.13
- Q2: How satisfied were you with the waiting time? 4.13
- Q3: How satisfied were you with the doctor's consultation? 4.13
- Q4: How satisfied were you with the pharmacy service? 4.13

###### Questions Needing Attention

- Q1: How satisfied were you with the registration process? 4.13
- Q2: How satisfied were you with the waiting time? 4.13
- Q3: How satisfied were you with the doctor's consultation? 4.13
- Q4: How satisfied were you with the pharmacy service? 4.13
- Q5: How likely are you to recommend this hospital to others? 7.23

## Channel Performance

##### SMS

Sent
333
Completed
279
83.78% completion
Avg Score: 4.86

##### WHATSAPP

Sent
318
Completed
273
85.85% completion
Avg Score: 4.65

##### EMAIL

Sent
331
Completed
277
83.69% completion
Avg Score: 4.74