Dear {{ staff.first_name }} {{ staff.last_name }},

You have been requested to provide an explanation for the following complaint:

Complaint #{{ complaint.id|slice:":8" }}
Title: {{ complaint.title }}
Description: {{ complaint.description }}

Requested by: {{ requested_by.get_full_name }}

Please submit your explanation within {{ sla_hours }} hours (due: {{ due_date|date:"Y-m-d H:i" }}).

To submit your explanation, click on the link below:
{{ site_url }}/complaints/explanation/{{ explanation.token }}/

If you have any questions, please contact the person who requested this explanation.

Thank you for your cooperation.

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This is an automated message from the PX360 Complaint Management System.
