71 lines
3.0 KiB
HTML
71 lines
3.0 KiB
HTML
{% load i18n %}
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<div class="policy-container m-4">
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<div class="policy-header">
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<h1>{% trans "Haikal Refund Policy" %}</h1>
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<p class="lead">
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{% trans "This policy for Haikal DMS by Tenhal outlines refund conditions." %}
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</p>
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</div>
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<section id="initial-guarantee" class="policy-section">
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<h2>{% trans "1. 14-Day Guarantee" %}</h2>
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<p>
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{% trans "Get a full refund of your <strong>initial subscription fee</strong> within <strong>14 days</strong> of purchase if you're not satisfied. This is for new customers only and excludes non-refundable fees." %}
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</p>
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</section>
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<section id="eligibility" class="policy-section">
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<h2>{% trans "2. Refund Eligibility" %}</h2>
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<p>{% trans "Refunds are given for:" %}</p>
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<ul>
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<li>
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<strong>{% trans "Service Failure:" %}</strong> {% trans "If the service consistently fails and our support team can't fix it." %}
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</li>
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<li>
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<strong>{% trans "Billing Errors:" %}</strong> {% trans "For incorrect or duplicate charges." %}
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</li>
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</ul>
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</section>
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<section id="non-refundable" class="policy-section">
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<h2>{% trans "3. Non-Refundable Situations" %}</h2>
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<p>{% trans "We don't offer refunds for:" %}</p>
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<ul>
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<li>
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<strong>{% trans "Change of Mind:" %}</strong> {% trans "If you simply decide not to use the service." %}
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</li>
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<li>
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<strong>{% trans "Recurring Payments:" %}</strong> {% trans "Payments after the initial 14-day period." %}
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</li>
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<li>
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<strong>{% trans "Partial Use:" %}</strong> {% trans "We don't provide prorated refunds for partial months or years." %}
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</li>
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<li>
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<strong>{% trans "One-Time Fees:" %}</strong> {% trans "Setup and professional services fees are non-refundable." %}
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</li>
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</ul>
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</section>
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<section id="how-to-request" class="policy-section">
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<h2>{% trans "4. How to Request" %}</h2>
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<p>
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{% trans "Email our Billing and Support team at" %} <a href="mailto:haikal@support.sa">haikal@tehnal.sa</a> {% trans "with your company name, account ID, invoice number, and a detailed reason for the refund." %}
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</p>
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</section>
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<section id="processing" class="policy-section">
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<h2>{% trans "5. Processing" %}</h2>
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<p>
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{% trans "Approved refunds are processed in <strong>10-14 business days</strong> to your original payment method." %}
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</p>
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</section>
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<section id="data-termination" class="policy-section">
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<h2>{% trans "6. Account Termination" %}</h2>
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<p>
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{% trans "Once a refund is issued, your access is revoked. You are responsible for exporting your data before termination." %}
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</p>
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</section>
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</div>
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