{% extends "base.html" %}
{% load static %}
{% load crispy_forms_tags %}
{% load i18n %}
{% block title %}
    {% trans 'Ticket' %} #{{ ticket.id }}
{% endblock title %}
{% block content %}
    <main class="d-flex align-items-center justify-content-center min-vh-80 py-5 ">
        <div class="col-12 col-sm-10 col-md-8 col-lg-6 col-xl-5">
            <div class="card shadow-lg border-0 rounded-4 overflow-hidden animate__animated animate__fadeInUp">
                <div class="card-header bg-gradient py-4 border-0 rounded-top-4">
                    <h3 class="mb-0 fs-4 fw-bold text-center">
                        {% trans 'Ticket' %} #{{ ticket.id }}
                        <i class="fas fa-headset ms-2"></i>
                    </h3>
                </div>
                <div class="card-body p-4 p-md-5">
                    <div class="row g-3">
                        <div class="col-12 text-center mb-3">
                            <h4 class="h5 fw-bold">{{ ticket.subject }}</h4>
                        </div>
                        <div class="col-sm-6">
                            <strong>{% trans 'Status:' %}</strong>
                            <span class="badge {% if ticket.status == 'open' %}bg-primary {% elif ticket.status == 'in_progress' %}bg-info {% elif ticket.status == 'resolved' %}bg-success {% else %}bg-secondary{% endif %}">
                                {{ ticket.get_status_display }}
                            </span>
                        </div>
                        <div class="col-sm-6 text-sm-end">
                            <strong>{% trans 'Priority:' %}</strong>
                            <span class="badge {% if ticket.priority == 'low' %}bg-success {% elif ticket.priority == 'medium' %}bg-warning {% elif ticket.priority == 'high' %}bg-danger {% else %}bg-dark{% endif %}">
                                {{ ticket.get_priority_display }}
                            </span>
                        </div>
                        <div class="col-sm-6">
                            <strong>{% trans 'Created:' %}</strong>
                            <br class="d-sm-none">
                            {{ ticket.created_at|date:"M d, Y" }}
                        </div>
                        <div class="col-sm-6 text-sm-end">
                            <strong>{% trans 'Last Updated:' %}</strong>
                            <br class="d-sm-none">
                            {{ ticket.updated_at|date:"M d, Y" }}
                        </div>
                    </div>
                    <hr class="my-4">
                    <div class="mb-4">
                        <h5 class="fw-bold mb-2">{% trans 'Description' %}</h5>
                        <div class="p-3 bg-light rounded-3">{{ ticket.description|linebreaks }}</div>
                    </div>
                    {% if ticket.resolution_notes %}    
                        <div class="mb-4">
                            <h5 class="fw-bold mb-2">{% trans 'Resolution Notes' %}</h5>
                            <div class="p-3 bg-light rounded-3">{{ ticket.resolution_notes|linebreaks }}</div>
                        </div>
                    {% endif %}
                    <div class="d-grid mt-4">
                        <a href="{% url 'ticket_list' request.dealer.slug %}"
                           class="btn btn-phoenix-secondary btn-lg">
                            <i class="fa-solid fa-arrow-left me-1"></i>
                            {% trans 'Back to Tickets' %}
                        </a>
                    </div>
                </div>
            </div>
        </div>
    </main>
{% endblock %}