{% load i18n %}

<div class="policy-container m-4">
    <div class="policy-header">
        <h1>{% trans "Haikal Refund Policy" %}</h1>
        <p class="lead">
            {% trans "This policy for Haikal DMS by Tenhal outlines refund conditions." %}
        </p>
    </div>

    <section id="initial-guarantee" class="policy-section">
        <h2>{% trans "1. 14-Day Guarantee" %}</h2>
        <p>
            {% trans "Get a full refund of your <strong>initial subscription fee</strong> within <strong>14 days</strong> of purchase if you're not satisfied. This is for new customers only and excludes non-refundable fees." %}
        </p>
    </section>

    <section id="eligibility" class="policy-section">
        <h2>{% trans "2. Refund Eligibility" %}</h2>
        <p>{% trans "Refunds are given for:" %}</p>
        <ul>
            <li>
                <strong>{% trans "Service Failure:" %}</strong> {% trans "If the service consistently fails and our support team can't fix it." %}
            </li>
            <li>
                <strong>{% trans "Billing Errors:" %}</strong> {% trans "For incorrect or duplicate charges." %}
            </li>
        </ul>
    </section>

    <section id="non-refundable" class="policy-section">
        <h2>{% trans "3. Non-Refundable Situations" %}</h2>
        <p>{% trans "We don't offer refunds for:" %}</p>
        <ul>
            <li>
                <strong>{% trans "Change of Mind:" %}</strong> {% trans "If you simply decide not to use the service." %}
            </li>
            <li>
                <strong>{% trans "Recurring Payments:" %}</strong> {% trans "Payments after the initial 14-day period." %}
            </li>
            <li>
                <strong>{% trans "Partial Use:" %}</strong> {% trans "We don't provide prorated refunds for partial months or years." %}
            </li>
            <li>
                <strong>{% trans "One-Time Fees:" %}</strong> {% trans "Setup and professional services fees are non-refundable." %}
            </li>
        </ul>
    </section>

    <section id="how-to-request" class="policy-section">
        <h2>{% trans "4. How to Request" %}</h2>
        <p>
            {% trans "Email our Billing and Support team at" %} <a href="mailto:haikal@support.sa">haikal@support.sa</a> {% trans "with your company name, account ID, invoice number, and a detailed reason for the refund." %}
        </p>
    </section>

    <section id="processing" class="policy-section">
        <h2>{% trans "5. Processing" %}</h2>
        <p>
            {% trans "Approved refunds are processed in <strong>10-14 business days</strong> to your original payment method." %}
        </p>
    </section>

    <section id="data-termination" class="policy-section">
        <h2>{% trans "6. Account Termination" %}</h2>
        <p>
            {% trans "Once a refund is issued, your access is revoked. You are responsible for exporting your data before termination." %}
        </p>
    </section>
</div>